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The Albert Luthuli Centre for Responsible Leadership invited papers related to responsible leadership from a trans-disciplinary perspective involving the social and natural sciences. Subsequent to a lengthy review process, fifteen authors were invited to present at the the 3rd International Conference on Responsible Leadership; from these, five papers were finally selected to appear in this Special Edition.Management, leadership, and business knowledge by itself cannot ensure a sustainable and equitable future. What is needed is an integration of knowledge about responsible leadership across disciplinary boundaries, ranging from management studies and the physical sciences, to law, the humanities and social science. Only by integrating across current disciplinary boundaries can we find hope for generating what has been termed “earth system governance”, a way for humanity to manage the complexities of the world to create a just, equitable, and sustainable world for all.The five papers included in this special edition provide insight into responsible leadership and the importance of interdisciplinary dialogue in an interconnected and complex world. The perspectives converge to give us focused insights on responsible leadership as an emerging discourse, confirming the importance of bridging science, business and politics, and the role that responsible leadership plays in this.

This book is a reference for continuous improvement project (CIP) leaders/facilitators in manufacturing and service organizations, students (undergraduate and graduate), academics responsible for managing senior projects (Capstone Projects) and teaching quality courses, and researchers interested in how organizations could produce more effective and efficient continuous improvement initiatives and projects. The authors collected and analyzed information and results from CIPs they facilitated or co-advised, such as the improvement of the service level in a bottle manufacturing organization, reduction of changeover in a brewery manufacturing organization, reduction of ambulance response time, and reduction of scrap in a steel transformation manufacturing organization. Many of the CIPs were previously part of award-winning white papers documenting critical improvements.Throughout this book, readers will learn: different types of CIPs metrics to identify successful CIPs the 53 factors related to CIPs success how to manage CIPs behaviors to achieve outstanding results from CIPs. Three of the chapters are supplemented with three or more case studies. In addition, the final chapter includes a list of behaviors expected from directors, continuous improvement managers, CIP leaders/facilitators, and CIP team members to obtain the major benefits from CIPs.

The four worlds as we know them today, the North, West, South and East, are out of balance. The West and the North generally dominate on a global scale while the South and the East lag behind. This also happens at individual, societal and organisational levels. It is clear that there is a need to change the way we lead our organisations in business and the way we think about leading in politics. Here is a comprehensive exploration of the Integral Leadership challenges of the twenty-first century.The author combines the African philosophy of Ubuntu or humanness, the cornerstone of African thought and life, with the concept of Integral Leadership, with particular reference to Lessem and Schieffer's combining, in their 2010 book Integral Research and Innovation, of nature and community, culture and spirituality, science and technology, and politics and economies. This connectedness in the new paradigm of wholeness and relatedness goes beyond the relationships of human beings alone and involves experiences with nature and community.Leadership is viewed from an indigenous and exogenous perspective, bringing together a newly Integral approach, which will also introduce industry ecology and knowledge ecology as an evolution of the Ubuntu philosophy. The author offers a unique forum through which to commit to paper the operationalisation of the Integral Ubuntu Leadership model in catalysing development efforts and in CARE-ing for communities and societies.

The key aim of the volume of original papers on the theory and practice of ODE featured in Organization Design and Engineering is to contribute towards overcoming the academic challenges stated above. A secondary aim is to launch the debate about ODE, including whether or not the debate itself is warranted.

Current Topics in Management is an annual scholarly journal and this volume is divided into four major sections: Managing Conflict and Justice; Leadership, Social Capital, and Personality; Entrepreneurship and Small Business Management; and Ethics, Learning, and Change. These contributions seek an integration of theory, research, and practice, which is the essential goal of Current Topics in Management.The first section contains two empirical studies on organizational conflict and a theoretical work that addresses the application of organizational justice theory to consumer behavior. The second section contains three empirical studies relating to the leadership language used by senators Hillary Clinton and Barack Obama during the last presidential election, building social capital through leader-member exchanges, and the big-five personality and financial performance of fund managers. Section three contains an essay on revising Phelan's model on entrepreneurship and a case study on a small business organization. The fourth section contains three contributions, two theoretical papers and an empirical study of the administration of state governments.The contributions included are'The Moderating Role of Social Attitudes on the Relationship between Diversity and Conflict''The Effects of Geographic Dispersion and Team Tenure''Fairness and Consumer Behavior''Obama vs. Clinton: Exploring the Impact of Leadership Language''Social Capital Via Leader''Financial Performance of Fund Managers''A Conceptual Framework Linking Entrepreneurs to International New Venture Competitiveness'and'BSL Printing Company: A Case Study.'

Managers are facing unprecedented complexity, volatility, and ambiguity, quickly adapting their decision-making, leadership, vision, and strategies. Megatrends and forces of change have profound implications for business models, processes, and organizational structures, calling into question current paradigms and designing future change. Additionally, unprecedented disruptions, unforecastable in their nature, have increased the need for resilience and strategic flexibility.The book aims at tackling the potential interrelations among environmental transformations, strategic decisions, and leadership to better understand the role of external and internal factors on the effectiveness of managers. The book defines “change”: its extent, nature, and characteristics. Then, it focuses on decision-making, the role of potential cognitive biases, and how the interaction with the perception of determined environmental events affects the way in which decision-makers decide to implement specific strategies. Finally, in the light of waves of strategic change, it reviews theories on leadership and transformation by looking at the role and traits of leaders.Since environmental transformations have the potential to “disrupt” not only strategies but also decision-making processes and leadership, the book provides a review on the issue and propose an integrative framework which can be useful for both scholars and managers, especially in the fields of decision-making and strategy.

The Work of Management demonstrates how the concepts, models and tools of Systems Leadership can be applied, enabling you to become a more effective manager by improving your own work to create a more positive and effective organisation.Positive organisations, where people come together to achieve a productive and personally satisfying purpose, and which provide the basis for a good society, do not occur by chance. They are created by the work of leaders and members who are dependent upon the way the organisation is designed and operates – its structure and systems. While the theory is explained, this book primarily presents the practical aspects – the specific values, methods and tools – that can be used to improve work and the work performance of direct reports. Building on the bestselling book Systems Leadership, this book provides leaders with a manual for the application of concepts as well as an introduction to Systems Leadership Theory, a method that has been used successfully by businesses from large multinational firms and banks, to SMEs, public agencies and NGOs. It provides a predictive capability, allowing a leader to predict what will work well and what is likely to fail, according to the context. It gives the benefit of foresight as decisions must be made.Designed as a leader's manual for the application of the concepts around Systems Leadership, this book is for people who want to improve their own, and their organisation's, work practices and performance.

Digital technologies have created an opportunity to bring together knowledge management, leadership, and innovation. Any business that wishes to thrive in today's competitive digital landscape must prioritize knowledge management. Leadership in the digital era is about leveraging digital tools to manage knowledge to attain a strategic advantage effectively. Thus, leadership is an essential and central element for knowledge creation, acquisition, utilization, and integration. As a result, this book will focus on knowledge management, leadership, and innovation, all intertwined but not covered in existing research. The book integrates knowledge management, leadership, and innovation into a unified framework in the era of digitization, exploring the benefits knowledge management can bring to organizations adapting to new digital requirements in a dynamic environment. It presents both theoretical and empirical research to synthesize these distinct disciplines in a cohesive body of work. The resulting model will create a useful framework to be applied to future research and further add to practical and theoretical implications. The book is primarily written for scholars, researchers, and advanced students with an interest in the three disciplines and associated fields.

A multifaceted ecological and socio-cultural crisis confronts us, and the irresponsible and unsustainable operations and actions encouraging this predicament are bound up with contemporary societal, economic, organisational, and managerial practices. The recent and on-going global economic crisis with its failures of responsibility and pervasive (or existential) threat posed to natural ecologies are among many more manifestations of a profound disintegration, unwise forms of practices, and non-integral ways of living. The current crisis, scandals, and tensions between corporations and civil society, and numerous examples of unethical practices that are partly validated by common practice have helped to intensify demands to scrutinise corporate behaviour and practices. The increasingly instrumentalised contexts and impositions of neoliberal regimes with their systemic constraint call for a rethinking of phrónêtic capacities and dispositions for wise practices in prâxis and corresponding sustainable actions. This book explores how practical wisdom can be conceptualised and applied to practices that respond to the life-worldly realities of organisations. At the same time, it relates to prâxis, understood as situated conduct in an ethico-political configuration. It is this nexus that is mediating between individual and social actions (micro), organisations (meso), and economy/society (macro). This book invites dialogue for thought-provoking reflection on how wisdom can help organisations and leaders deal with our age's most pressing challenges. It opens a path to considering how such an understanding can help us to more effectively and more critically understand and appropriately respond to complex, multifaceted, emerging phenomena. It will be of value to researchers, academics, and students interested in leadership, organisational studies, wisdom, and business ethics.

History is full of examples of how the skilful use of language is a fundamental aspect of charismatic leadership. Traditionally, this phenomenon has been studied focusing on oratory skills. The book argues that the relationship between a leader and a follower has points of similarity to that which exists between a writer and a reader, and that in each case, former party is the agenda setter, but satisfactory outcomes require a mutual endeavor. Given that scholarly writing about management and organizations is inevitably a mix of the presentation of empirical truths and value judgements, the ability to engage the reader intellectually and emotionally is critical in the successful dissemination of disciplinary knowledge and belief claims. The book proposes a multi-faceted construct of textual charisma which is created through the use of metaphors, stories and personal accounts as well as the ancient construct of pistis and the contemporary notion of metadiscourse. The proposed framework provides guidance for management and organization studies'authors seeking to present themselves as convincing and engaging writers.Chapter 1 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

What do cultural leaders really think about the problems they, and the arts and cultural sector, face? This book brings global leaders in the cultural field into dialogue with academics and experts to offer profound insight and perspectives on the complex issues the cultural sector faces in a rapidly accelerating and destabilising twenty-first century context.The book engages directly with leaders in the arts and cultural sector, bridging the gap between academia, policy and practice. Each chapter sheds new light on national cultural policy contexts, offering different perspectives on arts subsidy, audiences, the cultural workforce, heritage, artform development and how cultural leadership functions in a fast-changing local, national and international context. Interviews are conducted by academics and experts with significant knowledge and understanding of the arts management and cultural policy field, who ask critical and probing questions. Featuring interviews with an impressively international range of senior figures from the cultural sector, from the Royal Opera House, BMW, Bloomberg and Onassis Foundation and covering countries including the UK, Germany, Chile, Singapore, Greece, USA, Serbia and Ireland, the book gives a truly global overview of cultural leadership from leaders who are open to question, critique and challenge. Each chapter offers a unique and fascinating insight into the mind of a leader in their field, with their experience ranging from huge participatory events featuring tens of thousands of people to the visual arts, opera, the Turner Prize and the #blacklivesmatter movement.This book will be essential reading for reflective cultural leaders around the world, as well as a useful resource for students and scholars involved with arts and cultural management and policy.

We live in uncertain times propelled by complex systems, climate change and the use of technology which possess various threats. At times of crisis, leadership that permits quick reactions to the changing organisational environment becomes necessary. However, there has been limited studies that provide a road map of leading during a crisis. What is required of leaders during a crisis? How can you develop the required leadership expertise during such turbulent periods? What are the challenges leaders will have to combat? Through this book, these questions are answered.It is no exaggeration therefore to claim that this book opens a new chapter as it seeks to advance discussions about how to lead during crisis. Drawing on empirical and conceptual evidence from the perspective of renowned authors in leadership research, it offers a robust and engaging overview of the field of leadership and leadership development in turbulent and dynamic environments. The chapters in the book support the personal and professional development of aspiring and experienced leaders and managers. The readers will be able to display critical awareness of current developments in both the theory and practice of leadership and leadership development and its importance in modern organisations.

In the evolving landscape of leadership, factors from both environmental and cultural dimensions play a crucial role. In the contemporary era of digitalisation and globalisation, the impact on leadership has expanded significantly. This places greater pressure on leaders to succeed. The integration of technology and knowledge management adds complexity, demanding not only effectiveness but also cultural adaptability for navigating digital organisational changes.Effective leadership prerequisites endure, regardless of technological influence. Amid the push for digital leadership in modern organisations, it's essential to acknowledge the complexity of defining and analysing leadership. This treatise emphasises adaptability and intelligence as foundational for digital leaders and followers. Organisational ambidexterity underscores the simultaneous need for digital alignment and adaptability in effective leadership.This book emphasises followership's natural evolution in individual growth. It delves into the intricate interplay between leadership and followership within the globalised, digital context. Core to the narrative is the'intelligently learning organization,'a concept explored throughout and conclusively in Chapter 7. While technological prowess benefits leaders, it's vital to recognise its limitations in achieving organisational growth.The text highlights'digital dexterity,'a concept evaluating internal capacities for embracing digital trajectories. This nascent concept is vital for modern digital leaders to embody.

The complexity facing today's organizations calls for a rethinking of leadership. The world is facing grand challenges for people and the planet. Leaders and employees bear the responsibility of formulating strategies grounded in strong values. These strategies aim to foster the growth of sustainable organizations and promote ethical work practices. This book gives voice to values-based leadership and provides a method for leaders to develop a values-based organizational culture.Values play a role on many levels in how we work as individual leaders, in teams, and in organizations and in how organizations approach societal challenges. Values can be a compass or orientation point, giving direction for decisions and actions. Awareness of values can make organizational responsibilities clearer and give a sense of meaning to work and help leaders to create organizations where corporate, moral, and social values are embedded at every level. This book gives insight into a Scandinavian values-based leadership model built on the institutional leadership tradition. It provides processes and practices that leaders can use to develop organizations where values are continuously nurtured. The book provides practical ideas of how leaders can work on becoming conscious of both the organization's explicit and implicit values, as well as working on the direction of the organization and its broader organizational culture.This book will be an invaluable resource for both practitioners and graduate students interested in leadership and organizational development.

Subversion, Power and Hierarchy in Organisations and Society: Carnivalesque Leadership explores a leadership strategy that dates back centuries but has become so normalised that it can be invisible as a strategy. Extrapolating Mikhail Bakhtin's ideas on carnival and its potential for communal freedom and subversive challenge to existing hierarchies, this book identifies components of the carnivalesque, considers why and how they have impact and then maps the application of Carnivalesque Leadership to a series of case studies. Exploratory in nature, these diverse case studies focus on the historic evolution of carnivals in Trinidad and Notting Hill, the safety-valve mechanisms ubiquitous in the education sector, the standardisation of control and release within the corporate sector and the dynamic tension between protest, challenge and fun in Pride events. Readers will benefit from an increased awareness of a strategised Carnivalesque Leadership model and a greater understanding of the potential not only for the safety-valve release of pressure in society and in organisations but also for longer-term change through exposure to alternatives to the official norm.

Squarely aimed at leaders and aspiring leaders, The Heart of Leadership, written by two renowned management experts, presents practical examples and engaging insights to answer the key question of how to be a successful leader.This book reveals the key characteristics of a great leader and shows you how to develop the skills needed to motivate your team and overcome challenges. Leadership means successfully taking your place at the head of an enterprise and is both a shared journey and an adventure over the course of a career. Using an engaging and accessible style throughout, the book maps out how to achieve tangible results. It presents portrayals of some of history's greatest leaders, from Gandhi to Steve Jobs, from Angela Merkel to Lisa Su, in order to inspire and help develop your own top leadership skills.This book is essential reading for CEOs, CFOs, HR managers, entrepreneurs, trainers, and those who are seeking a leadership position in an organization and want to understand how to succeed within it.

Purpose-driven Innovation Leadership for Sustainable Development presents invaluable insights into how leaders can balance competing innovation demands. The book reports on research from an in-depth case study, which reveals the importance of developing highly adaptative and innovative responses through periods of rapid growth – while simultaneously ensuring organisational stability grounded in a clear core purpose. ‘Paradox'theory is introduced as a constructive theoretical lens for exploring these complexities of leadership sensemaking in innovation contexts. The findings demonstrate how to incorporate both perspectives to establish a robust innovation culture.This book aims to equip readers with evidence-based principles that can be readily applied in practice. The qualitative methodology, which includes case studies and interviews conducted with global innovation leaders, uncovers powerful strategies from relevant real-world experiences. Targeted ‘Reflection and Action'questions are also included to guide implementation.Purpose-driven Innovation Leadership for Sustainable Development will support researchers, educators, and students in the higher education sector who would like to investigate contemporary innovation leadership principles and practices. The book will also interest business leaders hoping to access rigorous research studies on the topic presented in an effective actionable format.

The concept of relational capital mainly refers to the value of the relationships a company creates with its stakeholders. These relationships inspired the authors to analyze their importance in the context of creating value for the enterprise and to explore the importance of leadership and communication in building relationships with the environment. Internal relational capital refers to the organization's set of intellectual property, work processes and methods, executive procedures, databases, communication and information infrastructure. Employee relations and leadership activities become pivotal in this context, as improving relational competence and intra-organizational relational capital can foster building lasting relationships with external stakeholders. This book comprises two parts. The first is devoted to discussing the most important concepts and issues related to the essence and importance of relational capital in modern companies, characterizing methods and tools for building relational capital, while pointing to the role of leadership in shaping employee engagement and building intra-organizational relationships. The second part contains the results of empirical research on the importance of relational capital in organizations from the point of view of managers, and the features and scope of maintained relationships with stakeholders. This research allowed for the evaluation of ongoing relationships in terms of how they improved innovation, financial performance, or access to resources. The book will be especially valuable to researchers, academics, professionals and advanced students in the fields of organizational studies, employment relations and leadership.

What Twenty-First-Leadership Can Learn from Nineteenth-Century American Literature aims to narrow the gap between leadership theory and practice, offering an account of how leaders in organizations can improve their practice by drawing on the literary imagination. Eastman analyses how business students can use literary fiction to find solutions to workplace problems, how they can engage with fictional writers'ideas about work, morality, and the self, and how they can articulate their own ideas about fostering a deeper connection between leaders and their teams in the workplace. The book contributes to leadership studies by setting out the case for using literary fictional texts to explore leadership scenarios. It has several purposes. The first is to provide educators with ideas on how to use fiction with students following a business curriculum. The second is to encourage industry to help their employees to become better able to analyse and synthesize complex and possibly conflicting ideas as well as how to articulate these ideas with clarity. A third purpose is to demonstrate how university and industry can work together. The work presents an alternative orientation for leaders predicated on the conviction that reading fiction will support students in becoming better at thinking about working relationships and at understanding other people, and it provides the underpinnings of a unifying theoretical framework for learning through fiction in a professional context and aims to demonstrate that reading about how fictional characters respond to the challenges of life supports students to formulate their own innovative leadership thinking.

The Routledge Critical Companion to Leadership Studies offers a rich and insightful overview of critical leadership studies for students, teachers, researchers, and practitioners. The volume draws together 35 chapters from 56 authors who represent the vibrant diversity of the critical leadership community. It includes chapters from emerging and preeminent scholars who share an interest in directing leadership theorizing, development and practice toward the aims of liberation, justice, and equity.The Companion is organized into six themes: (1) philosophical perspectives on leadership; (2) processes, practices, and power dynamics in leadership; (3) diversity and leadership; (4) leadership education and development; (5) lessons from the dark side of leadership; and (6) reimagining leadership and leadership studies.The book has been curated to serve as a'go to'resource for undergraduate and postgraduate students, academic staff, and researchers seeking to understand the current state of play on a given topic, as well as inspiration for how they might contribute to its development. Each chapter provides a comprehensive yet succinct review of contemporary literature and offers the reader avenues for future research. Leadership practitioners will also find provocative ideas among these pages to help them interrogate and transform the ways they lead.

Transformational Sales Leadership: Sales Leader Perspectives offers viewpoints from 12 leaders across the global sales industry, all of which challenge conventional sales models and promote visionary ways of thinking about sales and leadership.The leaders who share their professional stories in the book are from organizations including SAP, Google, Nationwide US, and Royal Caribbean, as well as their own practices, and they represent a new breed of salespeople who are increasingly sought after by organizations which need to transform their practices. They run teams, drive analytics, and improve operational excellence, and their careers rise or fall on getting the right KPIs. Their stories address solutions to age-old sales problems, but they bring a new perspective to the sales function in the digital age. The book focuses on what sales leaders need in order to be innovative. Specifically, the book shows you how to: Coach sales people through disruption Leverage the most valuable habits for success; and Provide for meaning and purpose in the hyper-connected and volatile sales industry If you are a sales professional looking to succeed in challenging scenarios, the journeys recounted in this book demonstrate how the landscape of sales has changed and how thinking about sales differently can help you transform your career.

Hubris is something we've all seen in action and experienced all too often. It's a significant occupational hazard and a serious potential derailment factor for leaders, organisations, and civil society. Hubristic leaders - intoxicated as they are with power, praise, and success–behave in ways that, if left unchecked, invite unintended and unforeseen negative consequences which impact destructively on individuals, industries, economies, and nations.Despite numerous examples throughout history of hubris'destructive consequences, it nonetheless appears to be an ever-present and growing danger. Many leaders seem to be blind to the hazards of hubris and oblivious to the lessons of history. Prevention is better than cure and understanding the nature of the hubris hazard and the associated risk factors will help leaders and managers improve their personal performance and avoid derailment and, even more importantly, protect the well-being of employees and the resilience of their organisations over the long term. This book explains the characteristics, causes, and consequences of hubris, and shows how to combat the significant hazard it poses to managers, leaders, organisations, and society. With contemporary examples, each chapter explores a particular ‘hubris risk factor'and shows how the risk can be managed and mitigated and exposure to the hubris hazard minimised.The Hubris Hazard, and How to Avoid It offers practical guidance and action points for managers and leaders on how to recognise hubris in themselves and others and what to do to combat it when it arises. It will also be useful for business and executive coaches and leadership trainers and developers.

Focusing on empathy as a key tool, this book examines the impact of hybrid working on staff mental health and how business leaders, managers, coaches and mentors can create a positive and motivated hybrid workforce. Part of the Business in Mind series, it is for anyone who is managing remote workers, whether individuals or teams. As the world of work has changed drastically since the Covid-19 pandemic with more staff working from home, the importance of nurturing staff well-being is more important than ever. Even though businesses are seeing the benefits of working at home, it can also create challenges. With the latest research and studies, this book explores practical ideas for finding the right working model and how to develop an appropriate leadership style. Uniquely, it discusses the neuroscience of stress to identify ways to improve workers'mental health and inform how managers can use this to create a positive work environment.

Virtually everyone accepts that workplaces are complex, but there is little insight into how we might engage with complexity more skilfully. If complexity isn't something that managers can control and leaders cannot harness, then what does a complexity perspective offer?This fourth book in the complexity series describes how taking complexity seriously can inform approaches to understanding organisations. It focuses on the ways that managers and researchers can engage with their own histories to better understand their working lives, how they may be participating in maintaining the very processes they are trying to change and how research methods can shed light on politics of working together. The chapter authors work in a wide variety of sectors and draw on their experience to produce vibrant writing which will resonate with managers and leaders who want to explore how they might understand their working lives differently, and to students who are using first-person reflexive research methodologies.Drawn from contemporary research in a wide variety of organisations, this book makes a valuable contribution to manager-researchers wanting to think differently about their intractable and enduring everyday dilemmas.

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders'perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported'quality of care'was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.

Climate change is one of the most significant and challenging problems we face today, and many organisations have recognised their responsibility in reducing emissions and environmental degradation and regenerating biodiversity. However, conventional leadership has failed to respond adequately to the magnitude of the threat, and a profound change in corporate leadership is required to substantively cut emissions and change climate policy to minimise further destructive environmental impact. This book sets out the qualities and approaches needed by leaders to successfully develop and implement climate change mitigation and adaptation policies.Bringing together the foremost experts in climate change leadership from business, leadership, psychology and coaching backgrounds, this book addresses the failures of current leadership practice and proposes a variety of models of how climate change leadership capabilities can be effectively developed in organisations. It is structured around four concepts: foundations, which includes models of environmental, ecological and evolutionary leadership; transitions, which looks at transformational and ethical models that are being repurposed for the age of sustainability; progressions, which explores innovative models that are being developed for the current age including systems, adaptation and maturity-based models of leadership; and actions, which includes models of sustainable goal setting and climate leadership coaching and development.The book is written for corporate leaders, researchers and educators and will be an invaluable addition to the leadership curriculum and executive development programmes to help the next generation of leaders respond to global challenges.

The book reflects on ways of transcending Equality, Diversity and Inclusion (EDI) by establishing a dialogue between the professional experience of the authors and experts from academia and practitioners from financial services and executive search. The book emphasises the link and impact between what is taught and what is learned about EDI and how this reflects on later choices in career and workplace status. The book offers a critical and global perspective, emphasizing the multilocality and intersectionality dimension of diversity and unpicks key insights from different conceptualizations, like class, gender and postcolonialism and their relationship with the current paradigm of diversity and how people identify and communicate. With an extensive collection of testimonies and invitations for reflection, the book doesn't limit the analysis to the influences of historical power relations in the workplace, but investigates at what stage multicultural power structures start developing a compulsory inclination to create “differences” and how this can influence hiring decision making and management in the workplace. In the book, academics and practitioners provide illumination and insights gleaned from their own personal experiences and perspectives. Whilst the research targeted financial services and executive search, the book's findings will appeal globally to individuals of all age groups regardless of educational status, seniority or in which industry they are employed, particularly those who are aware of how each one expresses similarity and differences sometimes in not obvious ways.

Strategy and Leadership as Service isn't just a nice idea; it is a practical, alternative vision of the future of work for senior executives that is starting to gain significant interest and is being adopted by businesses globally. Disrupting and challenging the traditional full-time employment model, the Strategy and Leadership as Service framework provides businesses with access to the complete range of functional, emotional, and collective intelligence at the C-suite level by moving their positions from the “pay-roll” to an “access-role.”Many entrepreneurial and growing businesses don't need, don't want, and can't afford full-time C-suite executives. For larger organisations, it is becoming harder to find the skills and knowledge required to fulfil all the obligations of a functional C-suite with a fixed group of individuals. By moving to the Strategy and Leadership as Service framework, the outcomes are better for all stakeholders: more engagement, access to the right skillsets and mindsets at the right time and in the right quantity to match the changing business agenda, more flexibility for senior leaders, and strengthened risk management. Through presenting a working business model, and real-world case studies throughout, this book provides executives and leaders with a complete understanding of this ground-breaking approach and its key benefits, the theory upon which it is based, its essential ingredients, the mindset change required and, most importantly, how to apply it in practice.The book provides business leaders, C-suite portfolio executives, human resource professionals, strategy consultants, leadership coaches, organisational development consultants, recruiters, professional service firms, academics, and forward-thinking business students with a radical new view of how the access economy can be applied to business strategy and leadership for more sustainable futures.

Understanding the power of subliminal influence makes or breaks leaders. What is it that subliminally motivates people to give their best, not just what's in their job description? How do you build an outstanding team? (Spoiler: it's not just by putting the best people in a team.) The answer lies in the power of subliminal influence. This book explains in a clear and accessible way this important, yet little known and understood, area of psychology and leadership.As Emotional Intelligence helped managers and leaders to understand the importance of empathy in the workplace, Subliminal Leadership takes us to the next level by explaining how influence through non-verbal communication mostly happens below the threshold of our conscious awareness: subliminal forms of body language and communication which influence other people's attitudes, thinking and behavior – and which may boost, or undermine a leader's authority, the performance of teams or the quality of key customer relationships. Readers will learn how we unconsciously communicate and how we positively or negatively influence other people in the process. Understanding subliminal influence will help people in, or aspiring towards, leadership positions to build trust, understand others'emotions, make better decisions, and strengthen professional relationships. Based on recent scientific research in disciplines as diverse as psychology, evolutionary biology, anthropology, medicine, neuroscience, and management studies, the book offers a breakthrough, multidisciplinary approach to influence and leadership. This book is for everyone interested in the psychological, biological, and medical dimensions of leadership.

The 2020s present a decade of unprecedented disruption. We have now reached a point where people are overwhelmed and numb to the ever-present news of threat after threat, and challenge after challenge. It's time for leaders to tell a different story of six powerful aspirations – connection, vitality, peace, abundance, opportunity and wisdom. This is a vision'beyond sustainability', to inspire organisations and people to bring the best of who they are into service of the brighter future that is already emerging.Alongside the obvious disruptive challenges of climate change, wars and the pandemic, technology has evolved at a blistering pace. Through technological advances in five sectors – energy, transport, materials, food and manufacturing – we are already transforming the world as we know it. The book seeks to give readers the confidence that there is real hope for a brighter future for our world using these developments and other innovations.The text is supported by inspiring case studies of people and organisations who are already doing amazing things. Crucially, the book highlights the many ways that leaders and organisations can contribute to a better world and encourages dialogue between organisations and people who might not naturally connect. It describes 12 archetypes in organisations that must collaborate in teams to deliver solutions. It also emphasises the need for wise leadership and conscious alignment of everyone to our'brighter future'.A manifesto for positive change, this is the perfect book to help turn the UN Sustainable Development Goals into action and to envisage a positive future for leaders at every level in organisations.

As a thought leader, industry expert or business professional, you are driven to make the biggest possible impact in your field.But before you can reach an audience, you must earn their trust.Unfortunately, far too many leaders rely on their corporate brand to connect with their target audience, an outdated approach that no longer works with trust in institutions at an all-time low.The good news for leaders who understand this new reality is that although your target audience may hesitate to connect with your corporate brand, they are actively looking to connect with YOU - if you can create an Authority Advantage by positioning yourself as a mission-driven thought leader with something to teach, rather than a professional with something to sell.Are you positioned for this new leadership landscape?The Authority Advantage gives you the step-by-step blueprint to build thought leadership focused on impact, not ego to accelerate trust within an increasingly skeptical market.Within these pages, you'll discover the proven tactics for establishing a strong leadership brand before you meet a potential team member or prospect; how to create leverage via “Authority by Association” to accelerate trust; learn how to create compelling content in all formats; how to use books, speaking engagements and publicity as tools for impact, prestige and profitability; and most importantly, how to create your own MAP (Master Authority Plan) to put all these elements into a top-to-bottom strategy that builds authentic connections. You'll also hear from recognized thought leaders who reveal what methodologies helped them write their own success stories.The Authority Advantage breaks through outdated concepts and superficial personal branding tips to provide an actionable blueprint for real leaders who want to build meaningful thought leadership in today's landscape. In short, it's a book you can't afford not to read.

Business success depends on the ability to build trust. Trusted brands succeed and sustain. Trusted leaders inspire followers, grow companies, revenues and futures. But sadly, deceit has infected business and become widespread. Far too many leaders now use their own'alternative facts', to mislead and misinform their customers, colleagues and communities. The skilfulness and ease with which some leaders now lie has become a Lie-Ability. And when customers stop trusting the products, services or the stories a leader tells, then the business suffers. If business leaders don't lead a truth renaissance, we are all lost. People no longer trust politicians or the media. And many of the institutions and professions we used to turn to have also lost trust. The only people that can really save us now are business leaders. We need to become truth advocates and activists. We must re-establish a new norm where we tell the truth to ourselves, to our employees, to our shareholders, to our customers and to society at large.This book explores the 7 Deadly Lies that business tells itself, the 7 Dark Arts of Deception that are still used with monotonous regularity to manipulate the narrative. It offers C-suite leaders and senior managers a clear path out of deceit. It provides a solution to the Lie-Ability of some leaders by developing a deeper understanding of truth, how to reclaim it and how to build back trust.

Despite the plethora of books on change, there appears a notable gap in the field; rarely is the authentic and candid voice of change agents heard. How often do academics or practitioners candidly state what they actually do when they are faced with managing change in their own organisations or when they are called on in a consultancy capacity? In this new book, the editors bring together a diverse group of contributors who have worked as Internal Change Agents in organizations to divulge what they really do and think about change.The authors draw on their own research work involving change agents and their change interventions and include current reflections on the post-Covid world of work, and the change required for achieving change interventions successfully. Each contribution offers perspectives from real change programmes, in both the public and private sector, offering a unique opportunity to move beyond theory and understand change in practice.The book offers valuable insights for academics and students of organisational change and behaviour, leadership and organisational development.

The Strategy Activation Canvas is the new standard for accelerating strategies – beginning where classical strategies end: with its activation. While many management and business canvases focus on developing a strategy, the Strategy Activation Canvas helps leaders and decision-makers to bring strategies to life.This book demonstrates for the first time how entire organizations can be “activated”: how people can not only perceive and implement a new strategy, but how entire organizations can be heavily involved in its making, how strategies are made visible and experienced, and how people can play an active and sustaining role throughout bringing a strategy to life. With their decades of experience in large scale organizations, Thiessen and Wreschniok pair their knowledge with case studies from Allianz, Baloise, E.ON, Hamburg Commercial Bank, Microsoft, NORD/LB, Swisscom or Swiss Re, organizations led by leaders who have significantly accelerated the success and value of their strategies through strategy activation.This book is an essential resource for managers who have responsibility for strategic initiatives and transformation programs of any kind.

Shortlisted in the 2024 Business Book Awards (International Business Book category)CEOs and organizational leaders are only as strong as the teams they build. And yet it is surprising how little practical advice there is for senior leaders on how to create, build, and optimize their teams. Step up The Next Leadership Team.Illustrated with real-life examples from interviews with CEOs, C-Suite members, and headhunters throughout, The Next Leadership Team explains how senior leaders can improve the performance of their leadership teams by identifying clear team approaches, associated team member profiles, and by leading that team. These ideas are brought to life with case studies and interviews with well-known corporations such as ABB, Allianz, Amazon, AXA, Best Buy, Capita, Danone, Deutsche Telekom, Ferrari, Freudenberg, Haier, Hilti, HSBC, Holcim, Huawei, Logitech, Microsoft, Nestlé, Netflix, Nokia, Nordea, Schneider Electric, Tata, Wipro, and Zurich Insurance.This book is an invaluable resource for CEOs and senior executives who need to build and develop leadership teams to drive success in the organizations they lead. It is also relevant to headhunters who are involved in the appointments of members of senior leadership teams.

In Why Leaders Fail and What it Teaches Us About Leadership Willem Fourie helps us make sense of leaders'failures and why our expectation of leadership infallibility is misguided Whereas some leadership failures can be rectified, others lead to the failure of teams, organisations or institutions. Using cutting-edge research and reflective practices, Fourie explores leaders'failure at these personal, interpersonal, group, organisational levels and beyond. He explores five factors that cause leaders to fail: Ignorance of personal weaknesses Overconfidence in their influence over others Destructive bias Bad fit in their organisation Misjudged risk The author shows that our heroic bias – the expectation that leaders should be exceptional, charismatic individuals with a higher level of agency than other people – in many contexts increases the chances of leaders failing. The book offers readers with the tools to understand and respond to leader failure, distilled into seven lessons for post-heroic leaders.This is an ideal book for students and researchers in leadership, leadership development and management as well as professionals seeking to enhance their leadership skills.

‘Fascinating. Gomes provides a practical guide with an analysis of our mindset and the means to grow and strengthen it.'The Financial Times ‘Each chapter angles the mirror to your face slightly differently, allowing you to pause, reflect and reposition your mindset to succeed.'Will Page, author of Pivot and former Chief Economist of Spotify ‘Leading in a Non-linear World is a tour de force, drawing on the latest science of self-awareness to put forward clear-eyed, practical advice for how to live and lead in the 21st century.'Stephen Fleming, Professor of Cognitive Neuroscience, University College London ‘A fabulous and provocative read from one of our most inspirational thinkers on business and leadership.'Chris Hirst, Author of No Bullsh•t Leadership'Leading in a Non-Linear World enables us to refresh our understanding of the mindset and shifts the paradigm to meet new and unforeseen challenges. Bravo.'Amy Herman, bestselling author of Fixed and Visual Intelligence Unlock the full potential of your organization in a rapidly transforming world with this explosive resource Leading in a Non-Linear World: Building Wellbeing, Strategic and Innovation Mindsets for the Future, leads readers through a groundbreaking set of science-based strategies to help them face rising demand, uncertainty and change posed by disruptive technologies and seismic shifts in globalisation. The book shows how our mindset, more than our knowledge and expertise, has the potential to be our greatest asset in facing the future. Jean Gomes reviews the latest brain research revealing that our mindset is the interplay of feeling, thinking, and seeing, and how we can build it to significantly increase our wellbeing and performance. For over 30 years Jean Gomes has worked with many of the world's most successful leaders in the corporate and sporting world, helping them to harness the emerging science of mindset. His clients include Warner Music, Nike, Alexander McQueen, Stella McCartney, eBay, Coca-Cola, UK Sport, Condé Nast, Microsoft, Manchester City Football Club and BMW. He is co-author of the New York Times best seller; The Way We're Working Isn't Working and the founder and CEO of the research-based consultancy, Outside. Leading in a Non-Linear World provides readers with a new science-based definition of mindset and the tools to: Build and strengthen their mindset Increase their sustainability and wellbeing Understand and build the ultimate strategic mindset Learn how to create the mindset that's foundational to the success of the world's fastest growing companies How to build an open mindset that allows leaders to create flexible, adaptive cultures capable of naturally responding to change Perfect for CEOs, Chief Innovation Officers, business leaders, digital officers, and anyone in a managerial or supervisory role, Leading in a Non-Linear World shows leaders how to shift their thinking and realize explosive growth in a world that demands nothing less.

We are facing a new and urgent challenge when collaborating across organizations, and with broader stakeholder groups: how to overcome polarization. It has never been harder to find a common vision, when opinions are often considered as facts. This book empowers changemakers and business leaders to understand how successful organizations in the 21st century require leaders to become fluent in collaborating outside of traditional business boundaries. Such collaboration often involves working with parties that hold very different values, opinions and priorities, and working with them requires new skills. Building on the book Five Superpowers for Co-Creators, Katrin Muff presents a number of real-world examples that demonstrate how organizations have successfully managed to address these challenges. Examples of such unlikely but successful cross-sector collaboration include a project addressing plastic waste in Switzerland, and two European city government projects that reached out beyond organizational boundaries. The book features many stories of trial and error in overcoming the societal polarization gap. From all these insights emerges clear guidance as to how leaders and organizations can transform to new ‘outside-in'mindsets to overcome polarization and develop a Positive Impact Mindset.The book is ideal for use by facilitators, educators, business and political leaders, and consultants, who are seeking solutions within an often polarized world to achieve sustainable change and a positive impact.

In an unpredictable world, how do we go about supporting leaders to develop more democratic and inclusive ways of working and living? The second edition of Leadership Development in Practice: A Complexity Approach draws on autoethnographic accounts of experience from practitioners across three continents to explore the leadership development approaches that best support managers to work with uncertainty by taking their experience seriously. It offers an alternative perspective on leadership and organisation for business schools, consultancies, and corporate training functions to adopt in their development of leaders.Additions to this second edition include as follows: A new chapter on creating large group dialogue A more explicit emphasis on what it means to take gender, diversity, and social justice seriously A review of the burgeoning interest in complexity perspectives on leadership and leadership development since publication of the first edition This book is essential reading for leadership and organisational development professionals, researchers, and students. It will also be of interest to managers looking for an approach to leadership development that works with how things are rather than with idealisations of how things ought to be.

Trust in communication and leadership is the key to success in business. This book presents and discusses the main issues and challenges posed by communication, leadership, and trust. The first part of the book describes the communication and trust issues, the second part presents the role of trust in leadership, and the third part describes different examples of implementing trust to organizations. Readers will gain from this book theoretical and practical knowledge of communication, leadership, and trust; empirically validated practice regarding trust and its related concepts; and a novel approach for addressing this topic. This book can be used as a toolbox to improve understanding and opportunities related to building trust in organizations and will be especially valuable for students and researchers in the fields of leadership, organizational communication, business ethics, and trust research.

Drawing its origins from the Human Relations movement of the early 20th century and from public leadership orientations emphasising human aspects, human-centred public leadership approaches leadership from a system´s perspective. It explores societal institutions, organisations, and phenomena as an emergent system structure that manifests its existence through the multilateral and reciprocal interaction of its parts. Systems thinking and the need for systemic change suggest that one can only understand and improve a system by looking at how all the parts interact with each other and how they are integrated. The systemic nature of public leadership refers to dynamic learning mechanisms as they relate to the contents of leadership development tools which are derived mainly from the changing mode of the operating environment, from the leaders'own experience, from their own personalities, from a learning-by-doing approach to leadership development, and from the ways in which leaders learn and unlearn. This book presents key concepts, approaches, origins, applications, and best practices to understand the evolution and nature of human-centred approach in public leadership. It introduces a new public leadership paradigm that is needed in a complex, internationally interconnected social, economic, cultural, and political environment. Based on scholarly public leadership research in addition to the authors'professional experience as academics, managers, practitioners and consultants, this volume offers guidance for decision-makers, public, business, and non-governmental sector leaders, managers, and practitioners about how to create a context and contents for human-centred leadership in the age of complex society and turbulent operating environment. It will be of value to researchers, academics, and students in the in the fields of leadership and public management.

Advances in Global Leadership collects insights from leading scholars and practitioners and fresh ideas from promising newcomers to the field. In addition to traditional research, Volume 15 focuses on power and global leadership, an under-researched topic in the field of global leadership. This volume features: • An insightful, comprehensive literature review of power and global leadership. • Two ground-breaking research articles on factors that influence global power and change. • The editors'analysis of the field of power in global leadership and suggested future directions. • A comparison of the 2015-2020 global leadership publication patterns with a prior literature review to map the field's growth. • A cognitive approach to understanding global leadership effectiveness, featuring a conceptual model of trigger events in intercultural sensemaking. • Interviews with two luminaries in the field of global leadership. • An academic-practitioner collaboration of a popular Danish global leadership development training program that is available to the public. • Reflections by recent Emerald Literati Award Winners who made the most outstanding contributions to the field of global leadership in past volumes of Advances in Global Leadership. Given its multidisciplinary focus, this book is a must-read for scholars from a diverse set of scholarly fields and practitioners with a diverse set of global leadership roles. The Advances in Global Leadership series, with its finger firmly on the pulse of this exciting field, is an indispensable compendium of knowledge on global leadership.

A guide to transforming leadership for the 21st century, this is a book about a powerful and practical framework that leaders can use to help their organizations thrive, prosper, and improve the world around them: leader character.Developed through extensive research, teaching, and outreach over the past decade, leader character is the foundation that leaders rely upon to help them make their most critical judgments. This book carries forward the authors'important work to the implementation stage on both the individual and organizational levels. Based on the authors'interactions with organizations in the public, private, and not-for-profit sectors around the world, they offer practical roadmaps for implementing leader character in such areas as leadership development, strategy, manifesting purpose, culture-building, executive recruitment and HR practices, EDI, risk management, and other key corporate activities. The result of these implementations is nothing less than sustained organizational excellence. Leader character is the compass that helps leaders steer their organizations through real, positive, and lasting change.This actionable book will earn its place on the bookshelves of professionals and students in talent management, leadership development, HR, and organizational development, as well as leaders from the public, private, and not-for-profit sectors.

A field manual for the gold standard in leadership development books The world's best leaders consciously reflect on their own behaviors and choices in an effort to continuously better themselves. In the thoroughly revised and updated Fourth Edition of The Leadership Challenge Workbook, renowned leadership educators James M. Kouzes and Barry Z. Posner deliver their latest update to one of the world's bestselling works on leading others in organizational settings. You'll find practical guidance on how to apply the insights from The Leadership Challenge to your daily life, as well as hands-on tips for communicating your vision, strengthening workplace commitment, building employee trust, and maintaining worker satisfaction. Based on the insights of the Seventh Edition of James Kouzes and Barry Posner's The Leadership Challenge, the hands-on experience of the Workbook engages you to examine and improve your ability to put into action The Five Practices of Exemplary Leadership®. The revised Fourth Edition of The Leadership Challenge Workbook will help leaders in every organization to make extraordinary things happen.

Consultancy is a lucrative industry dependent on the production and use of tools and techniques which hold out the promise of success for the organisations it supports: transformation, or greater efficiency and effectiveness, perhaps even culture change. However, a critical and important question is whether these promises are fulfilled in everyday practice in organisations. Is it possible at all for consultants to predict and control the changes that their clients ask for? This volume reframes the role of consultants from detached observers wielding a stable body of knowledge useful in all contexts, to that of skilled participants in the conscious and unconscious processes of organisational life.In this book, one of three in a series looking at complexity and management, the expert authors bring together their experiences to provide vibrant accounts of how to lead in everyday organisational situations using practical judgement. The book includes a brief historical introduction to complexity and leadership, real-world narratives illustrating concrete dilemmas in the workplace, and a concluding chapter that draws together the practical and theoretical implications.With both theoretical grounding and practical insights from managers and consultants in leading firms, this is an ideal resource for executives and students on leadership development and talent management programmes, as well as those undertaking higher education courses in leadership and consulting.

Why do some departments, divisions, and organizations soar while others struggle? Watching another team achieve the success you feel yours more rightfully deserves can be incredibly frustrating. However, they might have something you don't: Seconds-in-Command.Given how many Seconds-in-Command exist in the workforce, it is stunning that there are so few books about them. Organizations can and often do have more than one 2iC; large ones may have hundreds. KP Powers focuses on essential skills that individuals in these positions already possess and can enhance to become an organization's key to achieving phenomenal success.This book introduces the groundbreaking concept of linking multiple 2iCs to form a Second-in-Command chain. This game-changing technique increases the positive impact that 2iCs can have on organizational and leader success.In today's world, leaders no longer have the luxury of hiring more people to keep up with a growing workload. The labor shortage and the need to cut costs because of looming economic issues make that impractical. It makes more sense to consider a new organizational framework that includes 2iCs, thus multiplying existing team members'contributions. This is especially critical in highly regulated fields such as higher education, finance, and health care, where the stakes and penalties are high and unforgiving.Second-in-Command, First in Excellence invites readers to think differently about this critical role. Geared toward leaders who have or want a 2iC as well as 2iCs themselves, this book both demonstrates the value of the 2iC position and serves as a tool for professional development.

The book presents a new type of leadership focused on sustainable human development and organizational sustainability, which is based on the self-realization of the person of the leader, which means the satisfaction of their needs, according to the scale of Abraham Maslow, through integral human development in all aspects of life. Because the term'leader'appears to refer to anyone with the authority to confer a position with subordinates, the reality within organizations has shown that a leader must go further and demonstrate commitment, awareness, and concern for the common good. Which person has these characteristics? People who have had more opportunity to develop in different areas of their being, resulting in them being conceived as more educated. The qualities in a person are the basis of leadership. Education and practice are much more important than all hereditary and genetic codes. This volume explores the various ways of making explicit the dimensions of social, economic, and environmental sustainability through knowledge management that addresses the identification, collection, processing, circulation, use, exchange, and preservation of knowledge within operating systems and the context of organizations, considering issues that contribute to sustainability – human and organizational – where the leader is the main actor and the means is knowledge management.

Working in the recruitment industry is challenging. Few recruiters survive two years in the business, and fewer still turn recruiting into a lifelong career. RECRUIT is a one-stop shop that will inspire readers to do the work and teach them how to develop the skills and mindset that will bring success in the form of a fun and fulfilling career, as well as financial gain. RECRUIT comprises 128 micro-chapters grouped into 6 parts that cover:1.attitude and mindset2.behaviour and activity3.selling by listening4.candidate skills5.client skills6.developing your recruitment careerGreg Savage's advice is based on 44 years in recruitment. He takes a direct, no-nonsense approach and combines storytelling, humor and proven practical advice.A career in recruitment, as in any industry, will be a journey of constant improvement, learning, upskilling, growth and evolution. Keep RECRUIT as your constant companion as you develop the skills, attitudes and tactics necessary to become an outstanding recruiter.

The purpose of this book is to awaken leaders to the unique opportunities now present in the areas typically delegated to Health and Safety. It is a strategy to utilize existing resources to fully develop and engage human potential to catapult business achievement. The confluence of Covid-19, the resulting burnout, the attention on diversity, equity and inclusion generated by the Black Lives Matter movement and the ‘great resignation'continues to create openings to fundamentally change how we address personal development, sustainable growth and social responsibility. The argument within is that the better we manage the social aspects of the organization, the better our business results.Elucidating to the reader the societal shifts of workplace culture in recent years, this text expertly analyzes the importance of mental health in the workplace, whilst also explaining how management and HR departments can improve. It examines who is responsible for generating psychological safety and provides relationship strategies that will improve performance. The critiques in this text establish why it is imperative for business leaders to concentrate on how their company culture affects their employees, and whether their employees feel safe, seen and supported. The concepts and practices in this book are the ones that leaders have used across the ages to create commitment, accountability and excellence. Managers will benefit from a deeper understanding of how these issues impact every aspect of organizational performance. This book is essential reading for executives, leaders and those interested in leadership. They could be in the C-suite, operations, health and safety and HR. It is also directly relevant to organization development and change management specialists interested in including safety within their practice.

Silence always has something to say – it's never neutral and speaks volumes if people are willing to hear. Our response to silence is often to dismiss or end it, to block it out with noise. Instead, silence needs to be taken seriously. This book explores the importance of understanding silence and shows how we can move from merely listening to truly hearing those around us.The interplay of voice and silence in organisational life is not straightforward. We can feel pressured to speak and compelled to keep our silence. Knowing how to read silence, to make sense of its generative and degenerative capacity, is a rarely developed skill among managers and leaders at all levels – who have been brought up to see silence as evidence of compliance or a weakness to be addressed. But it is a critical skill for managers and employees alike. Written by two experts in organisational development, this book explores different types of silence and their implications for organisational practice, digging into the theoretical roots and engaging with real stories and voices. It provides everyone at work with an understanding of the different meanings of silence and how to engage well with it. When to stay with it, when to join in with it, and when to be struck by what's not being said and do something about it.The Great Unheard at Work is essential reading for corporate leaders, HR professionals in all sectors, business students, professionals, and anyone interested in leadership development.