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In a world undergoing rapid technological evolution, this is your indispensable guide to thriving in the digital age. Digital Transformation Roadmap: From Vision to Execution offers a comprehensive exploration of the Fourth Industrial Revolution by presenting a roadmap for leveraging technology to revolutionize businesses, strategy, and innovation.Embark on a journey that unveils the dynamic interplay between technology and business. Discover the evolution of tech life cycles, the significance of digital transformation, and the key domains of change reshaping industries. Explore strategies to gain competitive advantage, from reimagining business models to aligning digital visions with organizational goals. Experience a holistic approach to digital transformation.Learn how to empower employees, foster a culture of innovation, and navigate change adeptly. Delve into the world of emerging technologies such as AI, IoT, and blockchain, and harness their potential to open new avenues for growth.From cybersecurity roadmaps to measuring system performance, uncover essential practices to ensure the resilience and success of digital initiatives. Master the art of delivering exceptional digital customer experiences and harnessing the value of data.Whether you're a business leader, strategist, or tech enthusiast, this book equips you with actionable insights, practical strategies, and a forward-thinking mindset to drive change and thrive in the digital landscape.

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.

Digitalisation has had an overwhelming impact on the workplace in recent years, making it more associable, editable, interactive, programmable, traceable, communicable and distributable. But this change comes with substantial changes to ways of working. New technologies almost always translate into new work processes, work arrangements, collaborative engagements and thus disrupt the information environment and consolidate equilibria at work.This book aims to bring forward the role of workplace information literacy as a key condition for successful digitalisation or digital transformation in today's workplace. Featuring contributions from leading scholars, it examines the multifaceted role of workplace information literacy in organisational operations and its role in the digitalisation process, taking into account the role and perspectives of employer and employee.The book includes lessons learned from investigating workplace information literacy across very different empirical domains (e.g. a nuclear power plant, an open-source software community, and a university among others). It outlines methodological and conceptual developments for anyone investigating information literacy across the modern workplace undergoing digitalisation, extending the debate on the impact of digitalisation on individuals and organisations. The book will guide researchers interested in the digital workplace by aggregating conceptual, methodological and processual knowledge on the impacts of digitalisation on the contemporary workplace from an information-centered perspective.

Es lässt sich nicht leugnen, dass das 21. Jahrhundert datengesteuert ist, wobei viele digitale Branchen auf die sorgfältige Erfassung und Analyse großer Mengen von Informationen angewiesen sind. Ein Chief Data Officer (CDO) in einem Unternehmen ist der Leiter dieses Prozesses, was diese Position oft zu einer Herausforderung macht. Das Chief Data Officer Management Handbook soll hier Abhilfe schaffen.In diesem Buch gibt der Autor Martin Treder Ratschläge, wie CDOs besser auf ihren Verantwortungsbereich vorbereitet werden können, wie sie einen nachhaltigeren Ansatz entwickeln und wie sie die typischen Fallstricke vermeiden können. Basierend auf den positiven und negativen Erfahrungen aktueller CDOs hilft das Chief Data Officer Management Handbook dabei, die ideale Struktur eines Datenbüros zu entwerfen, sie zu implementieren und die richtigen Leute an Bord zu holen.Wichtige Themen wie die Datenversorgungskette, die Datenstrategie und die Data Governance werden vonTreder sorgfältig behandelt. Als CDO ist es wichtig, dass Sie Ihre Position mit Ihrem gesamten Team effektiv nutzen. Das Chief Data Officer Management Handbook ermöglicht es allen Mitarbeitern, die Verantwortung für die Zusammenarbeit im Bereich Daten zu übernehmen. Daten sind die Grundlage heutiger und zukünftiger technologischer Innovationen, und Sie könnten die Führungspersönlichkeit sein, die die nächste große Veränderung bewirkt.Was Sie lernen werden:Wichtige Elemente eines effektiven Datenmanagements anwendenSie erhalten einen umfassenden Überblick über alle Datenbereiche (die oft unabhängig voneinander verwaltet werden) Arbeiten Sie mit der Datenversorgungskette, von der Datenerfassung bis zur Datennutzung, einer Überprüfung aller relevanten Interessengruppen, der Datenstrategie und der DatenverwaltungFür wen ist dieses Buch gedacht?CDOs, Datenverantwortliche, Datenberater und alle Fachleute, die verstehenwollen, wie ein Datenbüro in einer Organisation funktioniert.

This book discusses technology and systems to create valuable ideas from data through the construction of knowledge. The primary concern is to make better decisions about economic and management issues in today's information-flooded society. Human creative activity is in the realm of soft technology, with no physical entity to operate. Focusing on the ability of knowledge as judgment power, this definition results: “Knowledge technology is soft technology that underpins the human creative activities of converting data and information into knowledge, creating new ideas based on that knowledge and validating those ideas.” That definition includes a wide range of soft technologies developed in informatics, management studies, and systems science. The knowledge system creates ideas from data and knowledge through knowledge technologies. Based on the proposition that knowledge emerges by the interaction between explicit and tacit knowledge, another definition is possible: “The knowledge system is a system that promotes interaction between codified and personalized knowledge and creates ideas for solving a specific problem.” Codified knowledge includes data and information, while personalized knowledge is empirical knowledge or wisdom that is difficult to put into words. Building a knowledge system requires mathematical or intelligent knowledge technology and participatory knowledge technology to create or manage codified knowledge and personalized knowledge. For example, a company builds cross-sectional knowledge systems by gathering human resources from various departments, according to the purpose, as in new product development or sales promotion. Chapter 1 defines knowledge technology and the knowledge system and organizes the challenges in their development, while Chapters 2 through 9 introduce mathematical or intelligent knowledge technologies by researchers at the forefront of knowledge technology development.

Researchers travel on paths of knowledge throughout life and the outcomes of rigorous scientific investigation result in contributions of new knowledge to the world. The Information Systems (IS) discipline is particularly suited for contributing to digital innovations and the corresponding knowledge growth. IS research develops not only knowledge in the form of understanding and designing digital technologies but also the implementation and use of actual socio-technical systems. In this review, the authors integrate the current thinking in the design science research (DSR) literature around the conceptual and methodological foundations of these high-level topics into a conceptual knowledge path framework. The authors position DSR at the intersection of science and technology where the interplay of descriptive and prescriptive knowledge is most active. They delineate the various forms of prescriptive design knowledge and examine the knowledge paths that utilize and produce the varied forms of knowledge in a DSR project. They define, analyze, and expand the ideas of knowledge gaps and journeys and argue that more attention to design postulates in DSR along the outlined knowledge paths can contribute to an increase in actionable and sustainable digital innovations within the IS discipline. By doing so, the authors aim to guide and inspire design-oriented IS researchers to actively and deliberately consider and incorporate a greater variety of existing knowledge into their designs, reflect even more thoroughly and systematically on their knowledge usage and contributions, and explicate and document these reflections in their publications.

Why does technology obsessively seek to artificially enhance and expand our memory? We don't have to accept information overload and interconnectedness as the backbones of our age. Our most trusted organizations, schools, and businesses are increasingly burdened by institutionalized storage and an accumulation of knowledge capital. As this book shows, by incorporating forgetting into their strategies for change, they can evolve within this time of radical adaptation.Our fear of forgetting may be blocking a real understanding of how innovative thought forms in our mediated capitalism. Anti-institutions can embrace the power of forgetting as a means of elevating thinking. Leading with the formulation of a new “academy”, this book will help the reader conceive of education in art and business as rooted in concepts and practices of forgetting. It shows that forgetting is an unexpected theory of organizing that can challenge ossified institutional practices.

Project or program health checks provide tremendous value to businesses and pay for themselves by multiples of magnitude. No matter how well a project or program is performing, there are always activities that can provide better value, reduce costs, or introduce more innovation. IT project and program health checks can help organizations reach their goals and dramatically improve Return on Investment (ROI). IT Project Health Checks: Driving Successful Implementation and Multiples of Business Value offers a proven approach for evaluating IT projects or programs in order to determine how they are performing and how the eventual outcome for the initiative is currently trending. The project or program health checks provide a set of techniques that produce actionable recommendations that can be applied for any combination of the following outcomes: Drive more business and technical value from a program Set a project or program back on track for successful implementation as defined by executive management Rescue a program that is heading towards failure Act as additional insurance for initiatives that are too important to fail Protect executive careers by creating transparency within the inner workings of complex initiatives. The book shows how a review can quickly identify whether an initiative needs to be rescued even when the project team is not aware that it is hurtling towards failure. It also provides techniques for driving business value even when a project team believes it's been stretched as much as possible. Other outcomes covered in this book include: Objectively develop a project Health-Check Scorecard that establishes how well a project is doing and the direction it is headed Demonstrate how to drive business value from an IT program regardless of how well or badly it is tracking Provide surgical advice to improve a project's outcome How to use the many templates and sample deliverables to get a quick start on your own health check. Designed to provide significant value to any member of a project team, program team, stakeholders, sponsors, business users, system integrators, trainers, and IT professionals, this book can help find opportunities to drive multiples of business value and exceed project success metrics.

As organisations across the globe commit to digital transformation, well-managed taxonomies are more critical than ever in supporting a wide range of business applications. Amidst growing industry uptake of controlled vocabularies, ontologies and knowledge graphs, taxonomists are at the forefront of helping organisations manage content and data of unprecedented breadth, depth and variety. Taxonomies: Practical Approaches to Developing and Managing Vocabularies for Digital Information is a comprehensive guide to building, implementing and using taxonomies. Featuring contributions and case examples from some of the world's leading experts, the book supports professional development through practical advice and real-world case studies. Readers will learn best practice for the everyday realities of working with stakeholders, sponsors and systems to ensure that taxonomies remain useful and relevant. Addressing all the key stages of the process of building and implementing a taxonomy, including scoping, user testing and validation, and the creation of governance processes, the book is invaluable for the optimisation of systems for users and stakeholders alike.

Dieses Open Access-Buch gibt eine erweiterte Einführung in die Grundlagen und Charakteristika sowie auch Risiken und Chancen der digitalen Transformation. Anhand von ausführlichen Fallstudien branchenführender Unternehmen werden aktuelle technologische Trends sowie Auswirkungen auf die digitale Geschäftsmodellentwicklung und den Wettbewerb aus Sicht von IT-Entscheidern erörtert. Die Ergebnisse helfen Unternehmens- und Strategieberater•innen, Fach- und Führungskräften aus dem Bereich IT sowie Dozierenden und Studierenden der Fächer Wirtschaftsinformatik und Wirtschaftswissenschaften dabei, Technologiepotentiale abzuschätzen und frühzeitig zukunftsweisende Technologiekompetenzen aufzubauen. Dies ist ein Open-Access-Buch.

This book presents case studies to analyse the relationship between sustainability – environmental, social, institutional and economic – and digital innovation. The respective contributions offer a contextualisation of the main present and future trends concerning these two elements, and present analyses from economic, technical, managerial, and social perspectives alike. The individual sections of the book focus on interactions between sustainability and digital innovation in existing organisations and highlight the new opportunities, challenges and threats that may emerge as a result. The contributions are mainly based on case studies and research conducted in Europe and Africa, with a few focusing on Southeast Asia and Central America, and were prepared by experts in the fields of Information Systems, Computer Science, Social Development, and Economics.

For undergraduate courses in management information systems A modern, case study-based exploration of Management Information Systems Information Systems Today: Managing in the Digital World opens each chapter with a case study so you can quickly understand how and why information systems are essential in today's evolving business landscape. The authors selected cases that highlight real-world companies, technologies, and issues that illuminate the chapter topics. Aligning major concepts with the latest trends, the 9th Edition expands its exploration of the ways digital density and the API economy, mobile and cloud computing, social media, artificial intelligence, and the Internet of Things affect information systems.

The book focuses on the real-world case-based crisis management in digital product development. This includes forecasting, responding, and agile engineering/management methods, patterns, and practices for sustainable development. This book introduces a set of case studies for sustainability in management as a blend, the components of which have been carefully selected from a few domains adjacent to digital production such as IT-intensive operation, human resource management, and knowledge engineering, to name a few. The key ingredients of this crisis management framework include information management, tradeoff optimization, agile product development, and knowledge transfer. The case studies this book features will help the stakeholders in understanding and identifying the key technology, business, and human factors that may likely result in a digital production crisis, i.e., critically affect the organization outcomes in terms of successful digitalization and sustainable development.These factors are particularly important for the large-scale applications, typically considered very complex in managerial and technological aspects, and, therefore, specifically addressed by the discipline of IT crisisology.

Learn how IT leaders are adapting to the new reality of life during and after COVID-19 COVID-19 has caused fundamental shifts in attitudes around remote and office work. And in The New Normal in IT: How the Global Pandemic Changed Information Technology Forever, internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints. You'll learn about how companies realized the value of information technology and a distributed workforce and what that means for IT professionals going forward. The book offers insightful lessons regarding: How to best take advantage of remote collaboration and hybrid remote/office workforces How to implement updated risk mitigation strategies and disaster recovery planning and testing to shield your organization from worst case scenarios How today's CIOs and CTOs adapt their IT governance frameworks to meet new challenges, including cybersecurity risks The New Normal in IT is an indispensable resource for IT professionals, executives, graduate technology management students, and managers in any industry. It's also a must-read for anyone interested in the impact that COVID-19 had, and continues to have, on the information technology industry.

In recent years, decision-makers from all sectors have been using'resilience'as a keyword for managing societal turbulences. But what is resilience? How can we benefit from integrating digital transformation and resilience? In this book, some of the world's leading experts on resilience explore the issue and discuss possible answers to these questions. The editors of this book believe that resilience is the master key for the future. However, they also remind us that people are at the base of any process of resilience and, only by placing people at the center of transformation, can we aspire to have resilient organizations and a resilient society.

The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three capabilities that are essential for a successful digital transformation: 1. Understanding how to co-create digital services with users, whether they are customers or future customers. This ability combines observation, dialogue, and iterative experimentation. The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth Hacking. Companies must become truly'customer-centric', from observation and listening to co-development. The revolution of the digital age of the 21st century is that customer orientation is more imperative -- the era of abundance, usages rate of change, complexity of experiences, and shift of power towards communities -- are easier, using digital tools and digital communities. 2. Developing an information system (IS) that is the backbone of the digital transformation – called “exponential information system” to designate an open IS (in particular on its borders), capable of interfacing and combining with external services, positioned as a player in software ecosystems and built for processing scalable and dynamic data flows. The exponential information system is constantly changing and it continuously absorbs the best of information processing technology, such as Artificial Intelligence and Machine Learning. 3. Building software “micro-factories” that produce service platforms, which are called “Lean software factories.” This “software factory” concept covers the integration of agile methods, tooling and continuous integration and deployment practices, a customer-oriented product approach, and a platform approach based on modularity, as well as API-based architecture and openness to external stakeholders. This software micro-factory is the foundation that continuously produces and provides constantly evolving services. These three capabilities are not unique or specific to this book, they are linked to other concepts such as agile methods, product development according to lean principles, software production approaches such as CICD (continuous integration and deployment) or DevOps. This book weaves a common frame of reference for all these approaches to derive more value from the digital transformation and to facilitate its implementation. The title of the book refers to the “lean approach to digital transformation” because the two underlying frameworks, Lean Startup and Lean Software Factory, are directly inspired by Lean, in the sense of the Toyota Way. The Lean approach is present from the beginning to the end of this book -- it provides the framework for customer orientation and the love of a job well done, which are the conditions for the success of a digital transformation.

This book explores multidimensional issues concerning digital resilience and analyzes how people and organizations maintain, enhance and protect value stemming from digital technologies. Society is now heading for a future in which organizations and people will increasingly depend on digital technologies, yet to date many are still unaware of the scale and risks associated with the digital transformation. As a result, there is an urgent need for digital resilience to drive a fundamental shift in the way people and organizations understand digital technologies, risks and opportunities.The book gathers a selection of the best papers presented at the annual conference of the Italian chapter of AIS, which took place in Trento, Italy, in October 2021. The diverse range of views put forward by the authors makes it particularly relevant for scholars and practitioners interested in organization, and for all of us living in the digital transformation era.

Die zunehmende Digitalisierung aller Lebensbereiche bedeutet für die Unternehmen, dass die IT sich mehr und mehr von einer betrieblichen Unterstützungsfunktion zu einem zentralen Wertschöpfungsprozess wandelt. Damit ist es erforderlich, dass die IT nach ähnlichen Prinzipien wie die Kernprozesse der Unternehmen funktioniert. Neben den bisherigen Anforderungen nach Stabilität, Sicherheit, kostenoptimaler und zuverlässiger Betrieb wird eine hohe Innovationsfähigkeit und hohe Veränderungsgeschwindigkeit vorausgesetzt.Die Konsequenzen sind bereits heute in vielen IT-Organisationen sichtbar:Innovative Anwendungen künstlicher Intelligenz bzw. selbstlernender Systeme werden als Enabler für Automatisierung eingesetzt.Agile Vorgehensweisen aus der Softwareentwicklung finden Einzug im IT-Projektmanagement, IT-Betrieb und Support. Zur Gewährleistung von IT-Qualität und Anpassungsgeschwindigkeit werden bisherige Bereichsgrenzen in Frage gestellt. So werden in vielen IT-Organisationen mit DevOps die Abteilungsgrenzen zwischen Entwicklung (Dev) und Betrieb (Ops) überwunden.Herkömmlich Architekturen und Betriebsmodelle werden durch Cloud-basierte Lösungen ersetzt. Damit verbunden sind aufbau- und ablauforganisatorischen Regelungen zur Bereitstellung und Verwaltung von Cloud-Lösungen und -Services. Während die Bedeutung eines hochverfügbaren, flexiblen IT-Betriebs damit steigt, verändern sich deren Aufgaben und Verantwortung grundlegend: Der eigentliche Betrieb der IT rückt in den Hintergrund Gefordert ist eine Steuerung der Anbieter und Partner in einem Multi-Sourcing-Umfeld.Vor diesem Hintergrund stellt sich auch die Frage, inwieweit etablierte Entwicklungs- und Betriebs-Frameworks für die Bewältigung der Anforderungen genutzt werden können.

A modern, case study-based exploration of Management Information Systems Information Systems Today: Managing in the Digital World opens each chapter with a case study so you can quickly understand how and why information systems are essential in today's evolving business landscape. The authors selected cases that highlight real-world companies, technologies, and issues that illuminate the chapter topics. Aligning major concepts with the latest trends, the 9th Edition expands its exploration of the ways digital density and the API economy, mobile and cloud computing, social media, artificial intelligence, and the Internet of Things affect information systems.

​Dieses Buch bietet eine umfassende Einführung in die Blockchain- und Distributed-Ledger-Technologie. Es ist ein Leitfaden für Praktiker und enthält detaillierte Beispiele und Erklärungen, wie sich eine Blockchain von Grund auf neu aufbauen und betreiben lässt. Durch seinen konzeptionellen Hintergrund und praktische Übungen ermöglicht dieses Buch Studenten, Lehrern und Krypto-Enthusiasten, ihre erste Blockkette zu starten, wobei Vorkenntnisse der zugrunde liegenden Technologie vorausgesetzt werden.Wie baue ich eine Blockchain auf? Wie präge ich eine Kryptowährung? Wie schreibe ich einen Smart Contract? Wie starte ich ein Initial Coin Offering (ICO)? Dies sind einige der Fragen, die dieses Buch beantwortet. Ausgehend von den Anfängen und der Entwicklung früher Kryptowährungen werden die konzeptionellen Grundlagen für die Entwicklung sicherer Software beschrieben. Die Themen umfassen u. a. Konsens-Algorithmen, Mining und Dezentralisierung. „Dies ist ein einzigartiges Buch über die Blockchain-Technologie. Die Autoren haben die perfekte Balance zwischen Breite der Themen und Tiefe der technischen Diskussion gefunden. Aber das wahre Juwel ist die Sammlung sorgfältig kuratierter praktischer Übungen, die den Leser schon ab Kapitel 1 durch den Prozess des Aufbaus einer Blockchain führen.“ Volodymyr Babich, Professor für Betriebs- und Informationsmanagement, McDonough School of Business, Georgetown University„Eine ausgezeichnete Einführung in die DLT-Technologie für ein nicht-technisches Publikum. Das Buch ist vollgepackt mit Beispielen und Übungen, die das Erlernen der zugrunde liegenden Prozesse der Blockchain-Technologie für alle, vom Studenten bis zum Unternehmer, erheblich erleichtern.“ Serguei Netessine, Dhirubhai Ambani Professor für Innovation und Entrepreneurship, The Wharton School, University of Pennsylvania

This book offers a comprehensive overview of Japan's media policies. In light of the attention Japanese media content has attracted in recent years, not only in Japan but also overseas, the book examines the media industry that supports such content. Beginning with the traditional terrestrial broadcasting industry, it also covers cable TV, satellite broadcasting, and over-the-top media services (OTT), as well as media policies for film, animation, games and music.The Ministry of Internal Affairs and Communications (MIC), a key media industry regulator in Japan, has been developing broadcasting policies for more than 70 years, and while their traditional policies have not changed in principle, the scope of their business sphere has expanded. For instance, major broadcasting stations in Tokyo, known as key stations, have played an important role in filmmaking with the big four film companies, and have started joint ventures with major OTT, such as Hulu.This book allows readers to gain a comprehensive understanding of the changes in the Japanese media industry in general and the related policies in Japan, while also offering insights into developments in the individual sectors.

This open access book explores the global challenges and experiences related to digital entrepreneurial activities, using carefully selected examples from leading companies and economies that shape world business today and tomorrow. Digital entrepreneurship and the companies steering it have an enormous global impact; they promise to transform the business world and change the way we communicate with each other. These companies use digitalization and artificial intelligence to enhance the quality of decisions and augment their business and customer operations. This book demonstrates how cloud services are continuing to evolve; how cryptocurrencies are traded in the banking industry; how platforms are created to commercialize business, and how, taken together, these developments provide new opportunities in the digitalized era. Further, it discusses a wide range of digital factors changing the way businesses operate, including artificial intelligence, chatbots, voice search, augmented and virtual reality, as well as cyber threats and data privacy management. “Digitalization mirrors the Industrial Revolution's impact. This book provides a complement of perspectives on the opportunities emanating from such a deep seated change in our economy. It is a comprehensive collection of thought leadership mapped into a very useful framework. Scholars, digital entrepreneurs and practitioners will benefit from this timely work.”Gina O'Connor, Professor of Innovation Management at Babson College, USA“This book defines and delineates the requirements for companies to enable their businesses to succeed in a post-COVID19 world. This book deftly examines how to accomplish and achieve digital entrepreneurship by leveraging cloud computing, AI, IoT and other critical technologies. This is truly a unique “must-read” book because it goes beyond theory and provides practical examples.”Charlie Isaacs, CTO of Customer Connectionat Salesforce.com, USA'This book provides digital entrepreneurs useful guidance identifying, validating and building their venture. The international authors developed new perspectives on digital entrepreneurship that can support to create impact ventures.” Felix Staeritz, CEO FoundersLane, Member of the World Economic Forum Digital Leaders Board and bestselling author of FightBack, Germany

This book presents a comprehensive analysis of the alterations and problems caused by new technologies in all fields of the global digital economy. The impact of artificial intelligence (AI) not only on law but also on economics is examined. In the first part, the economics of AI are explored, including topics such as e-globalization and digital economy, corporate governance, risk management, and risk development, followed by a quantitative econometric analysis which utilizes regressions stipulating the scale of the impact. In the second part, the author presents the law of AI, covering topics such as the law of electronic technology, legal issues, AI and intellectual property rights, and legalizing AI. Case studies from different countries are presented, as well as a specific analysis of international law and common law. This book is a must-read for scholars and students of law, economics, and business, as well as policy-makers and practitioners, interested in a better understanding of legal and economic aspects and issues of AI and how to deal with them.

This book proposes strategies for FM services optimization and innovation, based on innovative models of IoT application and big data management within FM processes, able to support FM stakeholders in: orienting and managing big data flows and their sources (sensor, RFID, etc.); changing FM services demand/offer and developing new approaches to FM agreements; drawing new supply chains based on network approaches; and outlining new profiles of competences for FM stakeholders. The book demonstrates that FM stakeholders (e.g. Real Estate owners, FM providers, service suppliers, etc.) increasingly need new support tools for understanding the features of the current offer of innovative ICT solutions in order to become promoters of FM innovation, and it provides them with an analytical-procedural framework useful for defining and implementing IoT-based FM services.

This book explores recent advances in the Internet of things (IoT) via advanced technologies and provides an overview of most aspects which are relevant for advance secure, distributed, decentralized blockchain technology in the Internet of things, their applications, and industry IoT. The book provides an in-depth analysis of the step-by-step evolution of IoT to create a change by enhancing the productivity of industries. It introduces how connected things, data, and their communication (data sharing) environment build a transparent, reliable, secure environment for people, processes, systems, and services with the help of blockchain technology.

This proceedings volume presents a selection of the best papers from the 14th International Conference on Business Excellence, Business Revolution in the Digital Era (ICBE 2020), held in Bucharest, Romania. The respective papers share the latest findings and perspectives on innovation in a turbulent business environment, and on improvements in economic, societal and technological structures and processes to help reach major sustainability goals.

This book is an outcome of the 34th International Conference EnviroInfo 2020, hosted virtually in Nicosia, Cyprus by the Research Centre on Interactive Media, Smart Systems and Emerging Technologies (RISE). It presents a selection of papers that describe innovative scientific approaches and ongoing research in environmental informatics and the emerging field of environmental sustainability, promoted and facilitated by the use of information and communication technologies (ICT). The respective articles cover a broad range of scientific aspects including advances in core environmental informatics-related technologies such as earth observation, environmental modelling, big data and machine learning, robotics, smart agriculture and food solutions, renewable energy-based solutions, optimization of infrastructures, sustainable industrial processes, and citizen science, as well as applications of ICT solutions intended to support societal transformation processes toward the more sustainable management of resource use, transportation and energy supplies. Given its scope, the book is essential reading for scientists, experts and students in these fields of research.Chapter “Developing a Configuration System for a Simulation Game in the Domain of Urban CO2 Emissions Reduction” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

In H2H Marketing the authors focus on redefining the role of marketing by reorienting the mindset of decision-makers and integrating the concepts of Design Thinking, Service-Dominant Logic and Digitalization. It's not just technological advances that have made it necessary to revisit the way everybody thinks about marketing; customers and marketers as human decision-makers are changing, too. Therefore, having the right mindset, the right management approach and highly dynamic implementation processes is key to creating innovative and meaningful value propositions for all stakeholders. This book is essential reading for the following groups: Executives who want to bring new meaning to their lives and organizations Managers who need inspirations and evidence for their daily work in order to handle the change management needed in response to the drivingforces of technology, society and ecology Professors, trainers and coaches who want to apply the latest marketing principles Students and trainees who want to prepare for the future Customers of any kind who need to distinguish between leading companies Employees of suppliers and partners who want to help their firms stand out. The authors review the status quo of marketing and outline its evolution to the new H2H Marketing. In turn, they demonstrate the new marketing paradigm with the H2H Marketing Model, which incorporates Design Thinking, Service-Dominant Logic and the latest innovations in Digitalization. With the new H2H Mindset, Trust and Brand Management and the evolution of the operative Marketing Mix to the updated, dynamicand iterative H2H Process, they offer a way for marketing to find meaning in a troubled world.

Die Faszination, die der Fliegerei und Technik in der Luftfahrt anhaftet, mag sich heute – insbesondere Digitalisierung und Industrie 4.0 in der Flugzeuginstandhaltung betreffend – auch in der virtuellen Welt entfalten können. In diesem essential werden verschiedene Technologien in diesem Kontext einordnend sowie mit Blick auf Potenziale und Hürden charakterisiert. Es gilt in Zukunft verstärkt Digitalisierung und nachhaltige Entwicklung verknüpfend zu denken und zu handeln.

The Data Mirage: Why Companies Fail to Actually Use Their Data is a business book for executives and leaders who want to unlock more insights from their data and make better decisions.The importance of data doesn't need an introduction or a fancy pitch deck. Data plays a critical role in helping companies to better understand their users, beat out their competitors, and breakthrough their growth targets.However, despite significant investments in their data, most organizations struggle to get much value from it. According to Forrester, only 38% of senior executives and decision-makers “have a high level of confidence in their customer insights and only 33% trust the analytics they generate from their business operations.”This reflects the real world that I have experienced. In this book, I will help readers formulate an analytics strategy that works in the real world, show them how to think about KPIs and help them tackle the problems they are bound to come across as they try to use data to make better decisions.

This book constitutes revised papers from the five workshops which were held during June 2020 at the 23rd International Conference on Business Information Systems, BIS 2020. The conference was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic it changed to a virtual format. There was a total of 54 submissions to all workshops of which 26 papers were accepted for publication. The workshops included in this volume are: BITA 2020: 11th Workshop on Business and IT Alignment BSCT 2020: 3rd Workshop on Blockchain and Smart Contract Technologies DigEX 2020: 2nd International Workshop on transforming the Digital Customer Experience iCRM 2020: 5th International Workshop on Intelligent Data Analysis in Integrated Social CRM QOD 2020: 3rd Workshop on Quality of Open Data

There is no denying that the 21st century is data driven, with many digital industries relying on careful collection and analysis of mass volumes of information. A Chief Data Officer (CDO) at a company is the leader of this process, making the position an often daunting one. The Chief Data Officer Management Handbook is here to help.With this book, author Martin Treder advises CDOs on how to be better prepared for their swath of responsibilities, how to develop a more sustainable approach, and how to avoid the typical pitfalls. Based on positive and negative experiences shared by current CDOs, The Chief Data Officer Management Handbook guides you in designing the ideal structure of a data office, implementing it, and getting the right people on board.Important topics such as the data supply chain, data strategy, and data governance are thoughtfully covered by Treder. As a CDO it is important to use your position effectively with your entire team. The Chief Data Officer Management Handbook allows all employees to take ownership in data collaboration. Data is the foundation of present and future tech innovations, and you could be the leader that makes the next big impact.What You Will LearnApply important elements of effective data managementGain a comprehensive overview of all areas of data (which are often managed independently Work with the data supply chain, from data acquisition to its usage, a review of all relevant stakeholders, data strategy, and data governanceWho This Book is ForCDOs, data executives, data advisors, and all professionals looking to understand about how a data office functions in an organization.

Trotz räumlicher Distanz die Zusammenarbeit mithilfe von Technologie zu ermöglichen, ist nicht erst seit der sogenannten Corona-Krise ein zentrales Thema. Auch wenn diese Art zu arbeiten lange Zeit als ineffizient und schwierig galt, so ist die virtuelle Arbeit in den letzten Jahren durch zahlreiche neue Technologien und Arbeitsmethoden deutlich vereinfacht worden. Unternehmen waren 2020 fast schon gezwungen vollständig aus dem Homeoffice zu arbeiten. Inhalt dieses essential sind Handlungsempfehlungen für die virtuelle Zusammenarbeit von Teams. Betrachtet werden dabei technologische, arbeitsmethodische und Führungsaspekte, die Dozierenden und Studierenden als Input für weitere Forschung dienen und Unternehmensberatern, Projektleitern sowie Führungskräften bei der Strategiefindung helfen sollen.

Blockchain-Technologie jenseits von Krypto-Währungen: Entdecken Sie die vielfältigen Nutzungsmöglichkeiten für Ihr UnternehmenIn diesem praxisorientierten Fachbuch werden die Grundlagen zum Thema Blockchain-Technologie vorgestellt und der Leser erfährt, wo und wie er diese Technologie sinnvoll in Unternehmensprozessen anwenden kann. Es werden zunächst die allgemeinen Merkmale der Blockchain-Technologie beschrieben; anschließend wird über verschiedene Schritte der eigentliche Use Case entwickelt und vorgestellt. Dazu gehört eine Stakeholderanalyse sowie die Überprüfung des angedachten Falles mittels des sogenannten Blockchain-Decision-Path. Zudem werden die Kernkonzepte sowie die Rollen, die gemäß der Technologie zu besetzen sind, vorgestellt. Aus dem Inhalt Einsatz der Blockchain-Technik und agiles ArbeitenBlockchain-Arten, Protokolle und KonsensmodelleMethoden der Prozessanalyse: Entscheidungspfad und NutzwertanalyseEntwicklung eines individualisierten Blockchain-ModellsZukunftsanalysen zur Blockchain-Technologie Erhalten Sie einen Überblick über Einsatzmöglichkeiten, Technik und Status Quo der Blockchain-TechnologieDieses Fachbuch ist sowohl für Manager, Geschäftsführer, Developer, Strategen und Unternehmensberater als auch für Studierende geeignet und bietet viele Übungen und Beispiele.Mit Hilfe dieser Lektüre wird es dem Leser möglich sein, seine eigenen, für ihn notwendigen Schritte zu unternehmen, den geeigneten Unternehmensprozess herauszufiltern sowie die Roadmap für einen ersten Prototyp zu erstellen. Für die Erstellung eines Prototyps wird über User Experience und Frontend-Lösungen genauso nachzudenken sein wie über die Architektur der Backend-Blockchain-Lösung. Die Autorin erläutert dies anhand von Praxisbeispielen, um auch Nicht-Developern den Zugang zu diesen Kenntnissen zu ermöglichen.

This book examines the impact of industry 4.0, and constructs a strategic digital transformation operational framework to prepare for it. It begins by examining the background of industry 4.0, exploring the industrial internet, new business models and disruptive technologies, as well as the challenges that this revolution brings for industries and manager. The research enhances our understanding of strategic digital transformation framework within industry 4.0. It will be valuable reading for academics working in the field of industry 4.0 and strategy, as well as practitioners interested in enhancing their firms'readiness for industry 4.0.

Web-based platforms have become vehicles for enterprises to realize their digital strategy and are key to positive user engagement. The performance of these platforms can make the difference between an effective sale and a negative review. There exist several tools and methodologies to enhance your digital platform's performance, and Modern Web Performance Optimization has arrived to walk you through them with an expert's guidance. Author Shailesh Kumar Shivakumar breaks the study of web performance optimization down into four digestible, applicable dimensions: performance patterns, framework and methods, process and tools, and the modern web. This multi-faceted approach ensures a broad optimization of your platforms and avoids the typical pitfalls of neglecting essential steps that so many often do. Shivakumar analyzes web performance ecosystem components such as validation, governance, metrics, key performance indicators, assessments, and monitoring, just to namea few. The book discusses reference architectures and relevant tools and technologies for successfully implementing a best practices–driven solution. Modern web frameworks such as HTML5 and PWA are also covered. Modern Web Performance Optimization puts readers from any level of experience at ease. Accessible templates, real-world case studies, and your very own performance optimization checklist make this book an engaging and interactive learning opportunity for platform owners across industries. Developers, engineers, project managers, and more are set up for long-term success with Modern Web Performance Optimization at their fingertips. What You Will LearnAnalyze the performance optimization across end-to-end layersUtilize a comprehensive web optimization framework for digital projectsImplement proven methods, best practices, and tools for webperformance optimization Who This Book Is ForSystem administrators, front-end developers, professionals looking to understand how to optimize their online presence

This book shows how digital transformation has the power to revolutionize the way procurement operates, and discusses how especially buyer decisions are empowered through artificial intelligence. Depending on a company's strategy all desired outcomes are possible, including doubling savings, innovation, sustainability, quality, speed, and halve the risk. Jumpstart to Digital Procurement is a hands-on guide on how companies can grasp the opportunities offered by digital transformation.

Companies across all industries are engaging in digital transformation to harness the power of advanced information technologies. Building on interviews and diverse case studies, this book provides an in-depth look at how data and algorithms are reshaping management practices, organizational structures, corporate culture, and work roles. Henri Schildt develops a broad framework for understanding digitalization not as a technological change but as a new normative mind-set, here called'the data imperative'. It describes the new managerial ideals that compel companies to pursue digital omniscience and omnipotence-abilities to represent and understand the world through real-time data flow and to control customer experiences, physical equipment, and workers with software. The efforts to complement and replace human expertise with data and smart algorithms are associated with shifts in strategic priorities, adoption of powerful modular architectures, new organizational structures, and the introduction of artificial intelligence into diverse work roles. Surveying the developments in management and the workplace, this book offers an integrative and balanced account of the on-going changes that will continue to affect everyone from executives and professionals to front-line workers.

Use this practical guide to the Splunk operational data intelligence platform to search, visualize, and analyze petabyte-scale, unstructured machine data. Get to the heart of the platform and use the Search Processing Language (SPL) tool to query the platform to find the answers you need. With more than 140 commands, SPL gives you the power to ask any question of machine data. However, many users (both newbies and experienced users) find the language difficult to grasp and complex. This book takes you through the basics of SPL using plenty of hands-on examples and emphasizes the most impactful SPL commands (such as eval, stats, and timechart). You will understand the most efficient ways to query Splunk (such as learning the drawbacks of subsearches and join, and why it makes sense to use tstats). You will be introduced to lesser-known commands that can be very useful, such as using the command rex to extract fieldsand erex to generate regular expressions automatically. In addition, you will learn how to create basic visualizations (such as charts and tables) and use prescriptive guidance on search optimization. For those ready to take it to the next level, the author introduces advanced commands such as predict, kmeans, and cluster.What You Will LearnUse real-world scenarios (such as analyzing a web access log) to search, group, correlate, and create reports using SPL commandsEnhance your search results using lookups and create new lookup tables using SPL commandsExtract fields from your search results Compare data from multiple time frames in one chart (such as comparing your current day application performance to the average of the past 30 days) Analyze the performance of your search using Job Inspector and identify execution costs of various components of your search Who This Book Is ForApplication developers, architects, DevOps engineers, application support engineers, network operations center analysts, security operations center (SOC) analysts, and cyber security professionals who use Splunk to search and analyze their machine data

Despite the ever-increasing interest in eye tracking, there is still no comprehensive work on the potential and applications of table-mounted and mobile head-mounted eye tracking solutions in travel and tourism. This volume bridges that gap, effectively linking eye tracking with travel and tourism. It presents, on the one hand, novel academic contributions on the concept of eye tracking, and on the other, practice-oriented case studies that illustrate the use and strategic value of eye tracking in travel and tourism. It provides concrete and novel insights into tourist behavior and the tourist consumer experience and, for the academic community, offers a comprehensive, scientifically based overview of the empirical, methodological, theoretical, and practical contributions of eye tracking research. Accordingly, the book will be of value to a diverse audience. It will be a useful resource for existing and future tourism businesses, allowing them to adopt proactive approaches in the design of tourism products. It will also stimulate further research in the field and inspire scholars and practitioners to combine their ideas and expertise, to look beyond supposedly fixed horizons, and to identify emerging opportunities.

Nachhaltige Entwicklung und Digitalisierung sind heute integriert zu betrachten. In diesem Kontext dient die Entfaltung persönlicher Stärken zugleich individueller Entwicklung wie auch der Bewältigung großer gesellschaftlicher Herausforderungen. Hierfür sind Bewegung, Ernährung, Konsum, Besitz, Energie und Engagement (#BEKBEE) sowie im Kontext Strategischer Mensch-Maschine-Partnerschaft (#StratMMP) die Kategorien Sinngebung, Kontrolle, Teilhabe, Design, Interaktion, Vernetzung und Intelligenz bedeutsam. Lernen erfolgt lebenslang und lebensweit und dies vor allem auch geprägt durch Vernetzung. Verbunden hiermit fängt vernetztes und vernetzendes Denken, Fühlen und Handeln für wirksame Veränderung bei einem selber an und dies am besten jetzt.

This book introduces the reader to the latest innovations in fields such as artificial intelligence, systems biology or surgery, and gives advice on what new technologies to consider for becoming a market leader of tomorrow. Companies generally acquire information on these fields from various sources such as market reports, scientific literature or conference events, but find it difficult to distinguish between mere hype and truly valuable innovations. This book offers essential guidance in the form of structured and authoritative contributions by experts in innovative technologies spanning from biology and medicine to augmented reality and smart power grids. The authors identify high-potential fields and demonstrate the impact of their technologies to create economic value in real-world applications. They also offer business leaders advice on whether and how to implement these new technologies and innovations in their companies or businesses.Chapter 13 Analytic Philosophy for Biomedical Research: The Imperative of Applying Yesterday's Timeless Messages to Today's Impasses by Sepehr Ehsani is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

This title provides clear and readily applicable guidance to corporate board members on the involvement of boards of directors in information technology (IT) governance. Specifically, it demonstrates ways in which board members can execute IT duties effectively. Specific tools such as a roadmap towards digital transformation and a board-level dashboard for digital strategy and oversight are also offered. While organizations are increasingly dependent on IT for the creation of business value, the evidence seems to indicate that boards of directors are not as involved in IT-related strategic decision-making and control as they should be. Research shows that high levels of board-level IT governance, regardless of existing IT needs, will improve organizational performance. This book provides unique insights into the inner workings of a specific board of directors group, with a focus on its IT governance structures and processes.

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses.The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners.The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Within the digital era, agile working is imperative for organisations and workers to meet the needs of customers, service-users and ever-changing markets. This needs to be achieved whilst meeting goals of effectiveness and well-being. In this book, state-of-the-art theory is used to understand how to optimise agile working by addressing key issues around personality, team-working and management. The authors define the concept of agile working and unpack often-misunderstood terms associated with this, such as remote working and telework. The book explores the well-being consequences of agile work including sedentary behaviours, digital distraction, and digital resistance before offering insights for the future. Examining current practice in the context of established and emerging theory, the book paves the way towards further advances in the field and supports organisations seeking to make agile working work for them. Agile Working and Well-being in the Digital Age provides a valuable new resource for practitioners and scholars in the fields of occupational and organizational psychology, human resource management, organisational development, mental health and well-being.

Within the past 10 years, tremendous innovations have been brought forth in information diffusion and management. Such technologies as social media have transformed the way that information is disseminated and used, making it critical to understand its distribution through these mediums. With the consistent creation and wide availability of information, it has become imperative to remain updated on the latest trends and applications in this field. Information Diffusion Management and Knowledge Sharing: Breakthroughs in Research and Practice examines the trends, models, challenges, issues, and strategies of information diffusion and management from a global context. Highlighting a range of topics such as influence maximization, information spread control, and social influence, this publication is an ideal reference source for managers, librarians, information systems specialists, professionals, researchers, and administrators seeking current research on the theories and applications of global information management.

Informationen managen – zeitlos und zentral bei allen unternehmerischen oder organisatorischen FührungsaufgabenHagen Hultzsch schaffte es vom Physiker an die Spitze des Telekom-Konzerns. Das Thema „Information“ stand und steht dabei im Mittelpunkt dieser unvergleichlichen Karriere. Eingepackt in eine spannende Lebensgeschichte erfährt der Leser nicht nur, worauf es beim Management wirklich ankommt, sondern auch nationale und internationale Wirtschaftsgeschichte aus erster Hand. Von analog zu digital und multimedial – Hagen Hultzsch hatte dabei nicht nur eine technologische Disruption zu meistern! Das Geheimnis seines Erfolgs: Informationen umfassend und konsequent managen, prozessual handeln und bereichsübergreifend Transparenz schaffen.

The new fifth edition of Information Technology Control and Audit has been significantly revised to include a comprehensive overview of the IT environment, including revolutionizing technologies, legislation, audit process, governance, strategy, and outsourcing, among others. This new edition also outlines common IT audit risks, procedures, and involvement associated with major IT audit areas. It further provides cases featuring practical IT audit scenarios, as well as sample documentation to design and perform actual IT audit work. Filled with up-to-date audit concepts, tools, techniques, and references for further reading, this revised edition promotes the mastery of concepts, as well as the effective implementation and assessment of IT controls by organizations and auditors. For instructors and lecturers there are an instructor's manual, sample syllabi and course schedules, PowerPoint lecture slides, and test questions. For students there are flashcards to test their knowledge of key terms and recommended further readings. Go to http://routledgetextbooks.com/textbooks/9781498752282/ for more information.

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For introductory courses in computer concepts, digital literacy, or computer literacy, often including instruction in Microsoft® Office.Using technology to teach technologyBest-selling Technology in Action Complete uses practical content and hands-¿on projects to engage students in computing tasks and skills they can apply at work, in class, or at home. Designed for today's technically savvy students, the text introduces difficult concepts at a basic level early on, then expands upon these skills as students build mastery. The 16th edition brings innovative content updates, including new coverage of ethics, artificial intelligence, and managing a digital lifestyle, as well as several new features encouraging critical thinking.Also available with MyLab ITBy combining trusted author content with digital tools and a flexible platform, MyLab IT personalizes the learning experience and helps students absorb and retain key course concepts while developing skills that employers seek.Note: You are purchasing a standalone product; MyLab IT does not come packaged with this content. Students, if interested in purchasing this title with MyLab IT, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.If you would like to purchase both the physical text and MyLab IT, search for:0135756766 / 9780135756768 Technology in Action, Complete, 16e + MyLab IT 2019 w/ Pearson eText, 16/ePackage consists of: 0135435129 / 9780135435120 MyLab IT with Pearson eText -- Access Card -- for Technology in Action, 16/e 0135435196 / 9780135435199 Technology In Action Complete, 16/e Technology in Action, 16th Edition, is also available via Revel™, an interactive learning environment that enables students to read, practice, and study in one continuous experience. Revel prepares students to meaningfully participate in class and provides the skills they need to be digitally literate in the workplace and in their everyday lives.

This book describes the intrinsic factors of IT Operation and its set-up during the software implementation phase. Based on the author's long-term experience in managing IT for more than 100 clients over nearly 25 years, the book examines the needed knowledge and execution management capabilities to implement and run IT environments successfully for all sizes of enterprises. Many real-world examples provide insight into typical IT challenges and recipes to turn common pitfalls of implementation and operation into best practices. In order to dominate information technology and not be dominated by it, readers will understand how to identify the most common risk factors during implementations and how to initiate successful risk-mitigation measures. The goal of this book is to arm the reader to completely prevent The 5 Pitfalls of Software Implementation by using the right programmatic design and execution.After an introduction to the book, individual chapters examine the vision of a Perfect IT and how Design Thinking and innovation contributes to it. The core chapters conveys The Five Pitfalls of Software Implementation, including Underestimation of System Performance Issues, Weak Program Governance and Leadership, and Operational Un-Readiness. The challenges surrounding implementations of cloud applications, are presented separately. Final chapters describe the preparation of the IT Operation along with a number of dos and don'ts (i.e. ‘Best Practices'and ‘Worst Practices'). The book concludes by presenting some Digital Strategies of companies, to dominate information technology.