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Start Over Descriptor "SELF-service (Economics)" Category business & economics / labor / general

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1 results on '"SELF-service (Economics)"'

1. Customers at Work : New Perspectives on Interactive Service Work

Author

W. Dunkel, F. Kleemann, W. Dunkel, and F. Kleemann

Subjects
Customer services, Customer relations, Self-service (Economics)
Abstract

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Published
2013

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