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Should leadership minimise suffering? This book argues yes: offering leaders, especially those in disaster management, a way to improve their ability to lead, serve, and protect others during disasters and crises.Drawing upon his own experiences as a disaster management specialist as well as high-level interviews with disaster management leaders from the USA, Australia and New Zealand, Crosweller bridges theory and practice to achieve three objectives. Firstly, to establish the political and socio-cultural context in which disaster management leaders find themselves when seeking to protect citizens and minimise their suffering and vulnerability. Secondly, to provide an empirical account of how certain sociocultural influences affect their efficacy as leaders and that of their organisations, when seeking to improve well-being, provide protection, and reduce suffering and vulnerability. Third, to propose a relational leadership framework centred upon an ethic of compassion, and supported by behaviours, characteristics, and practices that can guide leaders when addressing the causes of suffering and vulnerability across the entire disaster management cycle. This framework progressively emerges as the reader navigates their way through each chapter.An essential text for aspiring and experienced leaders, especially those in the fields of Emergency Medical Services, fire services, law enforcement, and emergency management. It will also appeal to students and researchers in related disciplines.

Crises are inevitable, but your response to them can shape your legacy.In a world where crises seem to be the new normal, leadership that adapts is more vital than ever. In his new book How Not to Waste a Crisis bestselling Tod Bolsinger offers a refreshing perspective on turning chaos into opportunity. Unlike a typical leadership book, How Not to Waste a Crisis is an invitation to rethink and redefine your approach to leadership in times of upheaval. What sets How Not to Waste a Crisis apart is its vibrant storytelling, engaging illustrations, and practical exercises. Each chapter brings to life real-world examples and transforms complex concepts into digestible insights.Whether you're leading a church, nonprofit, or any mission-driven organization, How Not to Waste a Crisis provides:Wisdom for Navigating Crises: Learn to lead with adaptability, not sheer effort.Practical Advice: Enjoy insights from bestselling leadership author Tod Bolsinger.Engaging and Digestible Chapters: Experience storytelling at its best.Exercises and Case Studies: Apply what you learn immediately with team exercises and real-life examples.Discover how to turn challenges into opportunities for growth. Don't just read about leadership—experience transformation through the pages of How Not to Waste a Crisis.

The COVID-19 pandemic has placed extraordinary demands on leaders compelled to navigate a complex, far-reaching event that threatened human life, business continuity and survival. What can leaders learn from the crisis response to equip them for a post-pandemic world and beyond? Leadership in a Post-Pandemic World brings together cutting-edge research by authors Prof. David McGuire and Dr. Marie-Line Germain with thought-provoking evidence-based contributions from leading international researchers offering fresh insights into how leadership approaches and practices have evolved in the light of the COVID-19 pandemic. Divided into four sections, it discusses the leadership challenges and subsequent skills required to deal with the pandemic in politics, education, healthcare and business industries; emergency planning; organizational and personal resilience; the effect of dysfunctional and narcissistic leaders; lessons learned and how such lessons will shape the leadership of the future. This book is a vital resource for leaders, students of leadership, strategy and management, and anyone interested in the long-term consequences of crisis leadership on our society as a whole.

This new volume provides a broad yet in-depth examination of the workplace challenges faced due to COVID-19 through the lens of emotional intelligence and the roles of leadership. Offering multiple perspectives—theoretical, philosophical, qualitative, and quantitative, this volume brings together many voices from leadership experts on how to effectively apply emotional intelligence principles and strategies to navigate the mental and psychological challenges facing the workforce as well as those in management roles. The book covers: How to use emotional intelligence as a tool to manage conflict, emotions, and behavior during crisis How to adapt—and even thrive—in the'new normal'How to gauge and enhance emotional resilience of leadership and the workforce How to practice ethical leadership in crisis management How to use mediative fuzzy logic to deal with inconsistent information, providing a solution when contradiction exists How to encourage self-care approaches during the pandemic COVID-19 How to build a supportive organizational culture that helps to promote encouragement, strong team connections, continuous education, and investments in staff development The thoughtful and creative studies and solutions presented here will be of immense value to those in leadership roles in all kinds of workplaces. It will be valuable for human resource and organizational behavior management professionals, government policymakers, educators, and many others.

In the context of our increasingly VUCA world and with the proliferation of modern crises, crisis management has evolved into a key task area that is no longer critical only to the energy, aviation, and security sectors and neither is it only the work of appointed crisis managers. Beyond the traditional acute crises, there are creeping crises, looming crises and black swan events, and also crises that have multiple, differentiated and non-linear trajectories. What then are the structures and capabilities necessary for organisations and leaders to be prepared to face this diverse range of modern crisis situations?The book presents several key competencies that crisis leaders and managers should possess and develop for effective crisis management. For instance, leaders would have to possess digital and cross-cultural competence, embody adaptive authenticity, manage tasks, engage in collective sensemaking, display transformative and agile leadership, and manage misinformation. The genesis of the qualities entailed a literature review, opinion surveys administered to officers who manage crises in their roles, and interviews with leaders and incident managers, as well as discussions with subject matter experts on the topic of Crisis Leadership. This book offers practitioners a better understanding of essential crisis leadership qualities and practical recommendations for action and development.Beyond the crisis leader, the book will also highlight the importance of the crisis-ready organisation and network. The interplay between the crisis leader and the broader organisational and operating systems in shaping effective crisis management will be discussed, with implications for leaders and organisations in developing and enhancing the crisis ecosystem so that crises can be effectively prevented, managed and learned from.

As the scale, frequency, and intensity of crises faced by the world have dramatically increased over the last decade, there is a critical need for a careful stocktaking on the knowledge of managing disasters. Managing Emergencies and Crises: Global Perspectives clearly and comprehensively explores the most important concepts of emergency and crisis management (such as mitigation, protection, prevention, preparedness, response, recovery, vulnerability and risk assessment) and illustrates them with cases involving disasters and emergencies worldwide. Substantially revised, the Second Edition has been reorganized and includes two new and timely chapters on terrorism and emergency management and public health emergencies and crises. It also provides an emphasis on management and leadership and cross-sector governance from interdisciplinary and global perspectives

This book examines businesses under crisis conditions through a composition of contextual accounts. The Editors argue that crises are transformative, evolutionary and even revolutionary in the development of organizations, industries and markets. Moreover, crises reform the context in which organizations operate, including customers and their behaviour. As such, they need to be viewed as conduits to change, accelerators of evolution and catalysts of innovation in organizations. Emphasising the importance of ‘context'and its complexities, the book argues that for crisis, as a concept and notion, context is crucial to any understanding of the meaning that should or could be attached to it. Drawing on different types of changes and crises that substantially affect business, including economic, technological, political, and environmental, chapters Bringing together scientific research and case studies on contextual transformations, the book provides a balanced selection ofworks across business disciplines, including management, strategy, marketing and finance as well as geographic regions, market types and industries. The book examines the context of crises, its indicators and triggers, and encompasses topics such as Artificial Intelligence, e-mobility, changes in consumption patterns, militancy and the impact of pandemics.

Crises present significant challenges for organizations. But, while critical events are inevitable, not every business is sufficiently equipped for when things don't go according to plan. This book focuses on business under crisis conditions, along with organizational responses and adaptation. Adaptation can be seen as a learning process. It encompasses meaningful ways that help companies sustain their viability over the long term. Companies that respond quickly, often achieve more than just surviving. Some organizations will learn from a crisis, develop reactive resilience, and emerge stronger from the period of turbulence. They will be able to explore possibilities and create new patterns of relationships. Bringing together descriptive and prescriptive research studies, chapters explore adaptation in different sectors, including public health, tourism, garment, Information Technology, high-tech companies, global trade networks, hospitality, security and the social sector. Ultimately, the book covers wide range of topics, linking strategy, entrepreneurship, and leadership to reciprocal organizational adaptations that help us delineate crisis, as well as its interconnections in differing settings.

This book aims at catalyzing our learning from the COVID-19 crisis. Numerous studies have emerged confirming that during the COVID-19 pandemic, crisis management has been far from holistic. Progress previously made towards sustainability has in many cases been reversed and global inequality has grown. This volume scrutinizes the crucial role of businesses in the lived experience of the COVID-19 pandemic and calls for a new goal system in business, establishing human dignity as the ultimate outcome of sound business. Part of the Humanism in Business Series, this book brings together a group of international experts to consolidate the lessons to be learnt from the pandemic and how it was handled. It explores the foundations of the crisis, before focusing on selected sectors and regions for analysis and, finally, drawing conclusions according to the principles of humanistic crisis management. It will be of great interest to scholars and students of business ethics, as well as policy-makers, professionals and all those who practice humanistic management.

From recurring episodes of great depression, oil crises, political crises, wars, debt crises, to the ongoing climate change, there is a constant pressure on businesses to cope with critical events. However, throughout history, crises have been pivotal in advancing businesses and societies. This contributed volume approaches crisis not simply as a source of problems, but also as a set of choices. It seeks to explore critical events as possible opportunities for sustainability, through process improvement, creativity, innovation and entrepreneurship.Chapters reveal that times of crisis provide opportunities for new start-ups, creativity, resilience, organisational change, and revitalisation. This book also emphasises the importance of sustainability, driven either by the market or as a response to critical events. Within the wider attempt to explore avenues for Innovation, Entrepreneurship and Sustainability at times of crisis, the book is loosely organised in three thematic sections: organisational responses to crisis; digitisation, and how technology facilitates or hinders sustainability under conditions of crisis; and SMEs, Family Firms (FF), Entrepreneurship, which explores how critical events offer opportunities for innovation.

This concise handbook presents a framework to help leaders across sectors understand what their role should be in an extreme crisis and supplements this understanding with practical advice. Leadership is often presented as a kind of mastery—but no single person can master an extreme crisis event such as the COVID-19 pandemic. Leaders need a workable resource based on research and experience that can be accessed quickly and referenced easily to effectively handle crises and mitigate repercussions: This handbook is that resource. It begins with diagnostic tools to identify crisis types and leadership roles, then presents an easy-to-use matrix framework that allows readers to focus on the specific example-based section that best fits their role and the kind of crisis they face. This handbook is accessible to leaders at all levels, from shift supervisors and emergency responders to CEOs and government executives. It will be an essential ready reference for any leader who might expect to encounter an extreme crisis, as well as for those who would not have foreseen themselves in such a situation.

If we've learnt anything this decade, it's that paramount to being a good leader is the ability to lead and manage through a crisis. The best leaders will be able to look directly into the heart of the storm and re-imagine their organizations to ultimately foster new growth. Taking a step-by-step approach, this book guides readers in identifying the severity and potential implications of a crisis situation tackling core topics such as: · Crisis leadership · Decision making · Ethical responsibility · Change management initiatives · Communication · Leadership development · Coaching Grounded in cutting-edge theory and combined with engaging, real world case studies and practical exercises, this is an indispensable guide for MBA and Executive students. In fact, this book is ideal reading for anyone who is looking to develop their leadership skills in the most pragmatic and progressive ways.

Contención, desempeño y agilidad. Carlos Sandoval Precht es licenciado en Filosofía, magíster en Dirección y Gestión del Capital Humano y (c) Magister en ciencias Políticas. Posee un diplomado en Desarrollo Organizacional, en técnicas de Dramaterapia y Coaching. Desde 1998 se desempeña como consultor organizacional en temas de liderazgo, trabajo en equipo y efectividad organizacional tanto en Chile, América Latina como Estados Unidos. Socio fundador de SP Consultores y profesor de habilidades directivas en el Magister de Gestión Escolar de Fundación Chile/UDD y en el Programa MBA y en Educación Ejecutiva de la Universidad de Santiago de Chile. Ha publicado, entre otros, los libros Me nombraron jefe ¿qué hago? (traducido al inglés), De jefe a líder y 20 filósofos visitan su empresa, todos disponibles bajo el sello Conecta. carlossandoval@spconsultores.cl

The COVID-19 pandemic provides an illustration of how chaotic changes to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers.

Teams working in a crisis are operating in a high turbulence environment. Blue Shark Teams thrive in a crisis. They swim through turbulence and glide to project success. This book reveals the concepts and practical insight on how to create and lead Blue Shark Teams. The Blue Shark Model of Leading High-Performance Teams is based on Daniel Goleman's emotional intelligence model and Bruce Tuckman's team-building model (forming, storming, norming, performing, and adjourning). This book shows how to apply these models to large companies, small-to-medium size businesses, and projects during a crisis. It explains how managers can develop their leadership style and lead high-performance teams. A real-life case study, which was a success story during the COVID-19 pandemic, is discussed to elaborate the team-building and emotional intelligence models. The lessons learned from this case study can be applied to any crisis in any industry across the spectrum, including healthcare, IT, telecom, construction, manufacturing, oil and gas, airlines, financial services, retail, public sector, and consulting. The book arms executives and managers with the concepts and techniques to lead and manage projects, teams, and companies during turbulent and volatile times.If you are a CEO, CIO, CTO, or CXO of a Fortune 500 company, a mid-to-small size Business Owner, a Project Manager, or a Senior Executive facing a crisis, then this book is for you. It describes real-life case studies and projects that shows how the theoretical frameworks and models developed by leading researchers can be applied successfully to companies and projects, especially during a crisis and pandemic such as COVID-19.

​Martin A. Ciesielski und Thomas Schutz vermitteln in diesem essential kompakt fundiert, praxisnah und durchaus humorvoll, wie sich in #VUCArona-Zeiten digitale Führung und Zusammenarbeit gestalten und entwickeln lassen. Neben der Entwicklung digitaler Führungskompetenz braucht es auch verstärkte, virtuelle Präsenz, mehr Resonanz und digitale Achtsamkeit. Anhand von Praxis-Beispielen und mit Hilfe von Social Prototyping zeigen sie konkrete Methoden und Möglichkeiten der Umsetzung auf.

This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman's revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis.Removing the corporation from the centre allows for other stakeholders such as interest groups,politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO's as it is in a domestic situation.Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader's personal lives as well as structured powerful organisations.

The COVID-19 pandemic changed world dynamics, working scenarios, as well as professional and emotional dimensions. The virus has emerged as a significant threat for the continuity of business. Keeping the gravity of the problem in mind, companies must understand the need for change and must now update their strategy to account for pandemics. The next pandemic may be more severe than the current one, meaning that organizations need to devise mechanisms and business models to fight with these situations and maintain business continuity. They should not only look forward to saving plants, machinery and infrastructure, but also concentrate on employee welfare, customer engagement and satisfaction during this crisis time. The book will not only present the evidence of various effective solutions to run a business in the time of a pandemic, but also put forward the new models and practices of business being followed by people at the time of crisis. It aims to create a bridge between existing business models and proposed business solutions, focusing on existing theories and most importantly case studies from recent happenings. This rich collection of chapters will provide insights regarding the business challenges, opportunities and practices during pandemic situations like COVID-19, making it particularly valuable to researchers, academics and students in the fields of strategic management, leadership and disaster management.

Recent crises have revealed the desperate need for wise, grounded leadership.Too often, leaders have little experience and even less training in how to address crises in a way that strengthens their communities and guides them into the future. Drawing on examples from government, business, health care, non-profits, and the church, this book helps leaders in those sectors in the present crises and beyond. When a pandemic closes down churches, schools, and offices; when protests rage over racist police brutality; when everything you've always done as a leader becomes irrelevant, where can you turn? This book examines leaders who creatively navigated crises, drawing out principles of crisis leadership from them. This series of Little Books of Leadership is designed to foster conversations within congregations around certain principles and practices that nurture community and growth in the ongoing life of the church.

Meet your next crisis head on and get through it stronger than ever by using the hard-earned strategies and core principles from Marc Polymeropoulos, a highly decorated, 26-year operations officer with the CIA.Marc Polymeropoulos has had to live with the consequences of decisions made under the most high-stress circumstances you can imagine as a senior intelligence officer in the CIA, retiring from his 26 years of service as one of the CIA's most decorated field officers.Though your crisis situations may not entail international counter terrorism as Marc's did, in our age of social media and a 24-hour news cycle, the consequences of mishandling a crisis can escalate quickly, leaving irreparable damage to a company's reputation and bottom line in its wake.In Clarity in Crisis, Marc shares how true leaders need to lead in and through times of crisis and thrive under conditions of ambiguity, rather than message their way out or duck from hard decisions.This book provides proven strategies and core principles that leaders can apply to meet any crisis head on and lead through it, including:The critical elements to managing crisis, such as knowing who you can always count on to execute under high-stress situations.An understanding of the importance of following and stressing key fundamentals and avoiding shortcuts that often do more harm than good.Implementation guidance from the “Mad Minute” section at the end of each chapter that summarizes key points and action items you can begin applying right away.How to gain confidence that you are ready for the next crisis and embrace any situation with no fear.Far from mere theory, Clarity in Crisis outlines the unique mindset and strategies Marc himself practiced and honed throughout his remarkable career. The core principles outlined in these pages will help you find unshakeable clarity in crisis and lead when others want to flee.

The COVID-19 pandemic is the largest global health crisis that we have faced since World War II. The greatest challenge for organizations was to establish a clear vision for a quick change that needs to be shared with employees in a way that is both understandable and inspiring. The year 2020 is a time of global change where leaders need to fulfill the change management role with decisions made efficiently and sustainably. To understand the impact of the pandemic on organizations, researchers will need to trace leadership development and change management in the Post-COVID-19 Era. These studies will help to present the different types of leadership roles, policies, and strategies for business transformation in the time of crisis. Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era highlights the global perspectives of COVID-19's impact on change management and leadership and presents the lessons learned and opportunities afforded to promote new strategies and develop better practices within the field. The chapters report on case studies and real-life challenges faced by organizations in countries across the globe. This book covers important topics such as business sustainability, newfound challenges in the workplace, adaptive performance, success factors within organizations, corporate governance, and more. This is a valuable reference work for managers, executives, practitioners, researchers, students, academicians, stakeholders, business leaders, and anyone interested in leadership styles and the management of change during and after the COVID-19 pandemic.

This open access book provides a comprehensive look at the pluses and minuses of leadership in times of an unparalleled crisis, such as the COVID-19 global pandemic. It examines the COVID-19 crisis in terms of psychodynamics, crisis management, and especially from the standpoint of complex, messy systems. It analyses how leaders need to think and act differently to cope better with—and potentially prevent—future crises.

This book provides a detailed review of the key leadership theories and skills required during times of crises and radical uncertainty, how these can be developed, and how they can be applied in practice. Written over the course of the 2020 pandemic, the book highlights the immense lack of leadership competencies required for effective leadership in times of radical uncertainty and provides in-depth insights into the capacities and skills that should be part of all leadership development. The latest leadership theories, as well as existing key styles, including mindful leadership, the neuroscience of leadership, and transpersonal and adaptive leadership, are discussed and critiqued along with their potential contribution to developing effective leaders. Each chapter concludes with a convenient executive summary and questions that can be used for teaching purposes and class discussion. This is a comprehensive book about the interdisciplinary and multifaceted requirements of leadership and how to attain those capacities to develop effective leaders. It will be valuable for advanced undergraduate as well as postgraduate courses as a foundational resource on leadership theory and its application in practice.

This book addresses the challenges that healthcare organizations experience when attempting to manage the emergence of troublesome events or crises. It illustrates how experiences gained from event and crisis containment efforts can better prepare these organizations to prevent and/or manage other crises they may experience. Using a model outlining the relationship between a mismanaged event and the triggering of a crisis, the author defines the role of the leadership in healthcare organizations when developing, launching, and managing plans and programs to deal with these dangerous challenges brought on by crises, catastrophes, and disasters to their stakeholder networks. Readers with expertise in leadership and crisis management in general and healthcare management specifically will find this text useful in linking leadership expectations and competencies to event and crisis containment efforts.

Challenging times will come, but great leaders know how to lead their teams and emerge even stronger—prepare yourself now using this helpful guide to personal and professional success. Great leaderships will face challenges. Markets will collapse; pandemics will come; people will always provide new and interesting ways to makes things difficult. But leaders must achieve results and build a team that produces, even when you are faced with difficult circumstances.This all-new book from John Maxwell, created using content from several of his previous bestselling titles, is the ultimate guide to helping your team survive and even thrive when the unexpected happens. Maxwell helps leaders identify their team's main challenges, take stock of their liabilities, understand what they can control, and use challenges as opportunities to rethink the way they do things. He ultimately gives leaders the tools to grow their teams in the midst of difficult times. Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell reassures leaders that they can still lead well and help people develop the skills they need to become great leaders, even when times are tough.

Accelerating Through the Crisis Curve Leadership is all about others—inspiring them to believe, then enabling that belief to become reality. That's the essence of Leadership U: it starts with ‘U'but it's not about ‘U.'Those timeless words are timelier than ever today, as leaders look to accelerate through the crisis curve. As author Gary Burnison observes, “There will likely be more change in the next two years than we have seen in the last twenty.” Now, in Leadership U: Accelerating Through the Crisis Curve, Burnison lays out a framework—his “Six Degrees of Leadership”—to show leaders how to create change. Anticipate – foreseeing what lies ahead, amid ambiguity and uncertainty that are throttled up like never before Navigate – course-correcting in real time, to keep the organization on an even keel Communication – constantly connecting with others; the leader is both the messenger and the message Listen – breaking down the organizational hierarchy to gather insights at all levels—especially what the leader doesn't want to hear Learn – applying learning agility, to “know what to do when you don't know what to do” Lead – empowering others in a bottom-up culture that is more nimble, agile, innovative, and entrepreneurial than ever before. Only by embracing these truths can leaders master another ‘U'—the “crisis curve” that will completely disrupt the business landscape. The world has changed—forever. The old days are fine to reminiscence about, but you can't stay there. Today leadership means becoming comfortable with being uncomfortable. As Burnison says, when a door closes, leaders cannot afford to stand there, staring at it. It's a “get up or give up” moment. For leaders, the only choice is to find and open another door. Leadership U defines and inspires the pathway through that door.

The founder of Marshall Goldsmith 100 Coaches presents insight on business and leadership in the age of COVID-19 from some of today's top consultants. This informative volume offers expert advice on navigating a business through today's global pandemic. Some of the world's most effective consultants give their perspectives on all areas of employee and customer growth and engagement. They also consider the ramifications of COVID-19 on people; the healthcare system; local, national and global economies; and on our businesses. In early March 2020, members of the nonprofit organization Marshall Goldsmith 100 Coaches began discussing the developments and repercussions of current events with each other as well as global leaders around the world. Thirty-seven contributors offer helpful and forward-thinking insights on how we can create more value in the companies we serve and better the lives of our coworkers and communities. Leadership in a Time of Crisis features essays by: Asheesh Advani, Jenny Blake, Peter Bregman, David Burkus, James M. Citrin, Erica Dhawan, Connie Dieken, Chester Elton, Robert Glazer, Sally Helgesen, Whitney Johnson, Tom Kolditz, Harry Kraemer, Martin Lindstrom, Rita McGrath, Sharon Melnick, Dave Meltzer, Richie Norton, Luara Gassner Otting, Liz Wiseman, And many more!

From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them—getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes—Set the Foundation, Build Connections, Move with Purpose, and Harness Change—Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You'll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl's, Marriott, and many others, you'll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team—this is your moment. Stronger Through Adversity delivers everything you need to prosper—to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small.

Gewappnet für alle Widrigkeiten!'Niemand postet auf Facebook, dass seine Firma kurz vor dem Konkurs steht und er als Geschäftsführer nicht mehr weiterweiß. Niemand veröffentlicht ein Selfie auf Instagram, das ihn einsam, verzweifelt und weinend auf dem Sofa zeigt. Niemand schreibt auf Twitter: 3 Uhr nachts. Kann nicht schlafen. Weiß nicht, wie ich am Monatsende meine Mitarbeiter bezahlen soll #kriseistmist #problemewälzen.'Boris Thomas war als Geschäftsführer dort, wo es wehtut und niemand sein will. Er hat es überlebt. Und er weiß, dass die nächste Krise schon hinter der nächsten Ecke lauert. Doch heute macht ihm das nichts mehr aus. Denn er hat das Mindset der Zen-Mönche, das ihn alle Probleme mit ruhiger Hand lösen lässt. Dieses Buch zeigt wie. Mit exklusiven Interviews mit Bodo Janssen, Paul Kohtes, Sven Jánszky, Alexander Christiani und vielen anderen.

Become a better crisis leader while equipping yourself with the tools for every day transformative leadershipToday, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders-from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take readers through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.The authors introduce readers to the pragmatic model and methods of Meta-Leadership. They show you how to understand what is happening during a moment of crisis and change, what to do about it, and how to hone these skills to lead high-performing teams. Then, when crisis hits, you can pivot to be the leader people follow when it matters most.A book for turbulent times, You're It is essential reading for anyone preparing to lead an adaptive team through crisis and change.

The recent data controversy with Facebook highlights that the tech industry as a whole was utterly unprepared for the backlash it faced as a result of its business model of selling user data to third parties. Despite the predominant role that technology plays in all of our lives, the controversy also revealed that many tech companies are reactive, rather than proactive, in addressing crises. This book examines society's failure to manage technology and its resulting negative consequences. Mitroff argues that the'technological mindset'is responsible for society's unbridled obsession with technology and unless confronted, will cause one tech crisis after another. This trans-disciplinary text, edgy in its approach, will appeal to academics, students, and practitioners through its discussion of the modern technological crisis.

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

Business Continuity Management (BCM) bzw. Betriebskontinuitätsmanagement (BKM) beschreibt die Entwicklung von Strategien, Plänen und Handlungen, um Tätigkeiten oder Prozesse, deren Unterbrechung einem Unternehmen ernsthafte Schäden oder vernichtende Verluste zufügen würden, zu schützen sowie alternative Abläufe der Prozesse zu ermöglichen. Das Ziel besteht somit in der Sicherstellung des Fortbestands des Unternehmens im Sinne ökonomischer Nachhaltigkeit unter Beachtung etwaiger Risiken mit hohem Schadensausmaß.Diplom-Kaufmann (Univ.) Stefan Spörrer, Wirtschaftsinformatiker und Master of Arts in Risk und Compliance, ist seit drei Jahrzehnten im IT-Umfeld tätig. Stefan Spörrer hält an der Technischen Hochschule in Regensburg einen Lehrauftrag an der Fakultät für Mathematik und Informatik. Als Geschäftsführer eines Systemhauses für Informationstechnologie mit den Schwerpunkten Managed Services sowie eines Beratungsunternehmens für die Bereiche Datenschutz, Risk & Compliance ist er täglich mit den Fragen von Business Continuity Management konfrontiert. Das vorliegende Werk richtet sich vor allem an Geschäftsführer, IT-Verantwortliche und Risk-Manager in mittelständischen Unternehmen.

This book offers a framework for dealing with a new phenomenon affecting organizations and their stakeholders: brand trauma. Brand trauma puts an organization's credibility at risk as stakeholders, shaken by the effects of a crisis or a crisis'poor management reassess their relationship with the organization. The Deepwater Horizon oil spill, police harassment, Volkswagen's tampering with pollution devices, Wells Fargo's treatment of customer accounts, and the sexual exploits of politicians, educators and other high profile individuals are organizational crises that may trigger brand trauma. The author discusses both organizational and brand trauma with models and illustrations. Those in journalism, law and the justice department, criminologists, marketing, and public relations specialists well as members of an organization's leadership teams and advisory boards will find the material useful.

Strategies, Leadership and Complexity in Crisis and Emergency Operations will bring together the main themes of strategy, operational leadership, organizational dynamics and complexity in the context of crisis and emergency operations; creating a book that is timely and relevant for research and leadership in emergency services, the police, military and other organizations involved in operations in highly dynamic and critical contexts. Based on two recent Scandinavian cases, Strategies, Leadership and Complexity in Crisis and Emergency Operations identifies theoretically generalizable dimensions in the discussion of emerging strategies and leadership in complex, uncertain and dynamic situations during crisis and emergency operations. The book will offer original material and discussions from these cases on how strategies, leadership and organizational dynamics evolve during crisis and emergency operations - and further link these to existing international cases and researchIn light of theories and fields of knowledge emphasising complex organizational dynamics, discussions are coupled with examples from different organizations and countries. The knowledge fields draw on a wide range of new organizational complexity research, and insights from more established work. The intention is to integrate established and recent organizational research in order to understand dynamic practices of organizations during crisis and emergency operations.

Anyone in a leadership position is only too aware that we live in uncertain times: disaster can strike any business, at any time, and usually without warning. Public institutions, too, face a range of threats – from global recession, resurgent terrorism and a stream of appalling natural disasters. For leaders in such organisations, these crisis situations can present both opportunities and threats. How they lead through such challenging times will propel their careers to new heights – or destroy them completely.Crisis Leadership examines the challenges faced by leaders at each stage of the crisis'lifecycle', from the instant they learn of the crisis, through to moments of critical decision-making and the final tumultuous days. Tim Johnson offers a unique insight into the lessons learned by people in the most challenging of situations.Blended with operational guidance from the author's extensive experience in crisis management, Crisis Leadership provides an overview of the crisis'lifecycle', to ensure that readers will come away from this book with a deeper appreciation of the critical nature of each key stage and the leadership challenges they bring – from the first signs of an emerging crisis to dealing with the long-term consequences they can create.

Corporations need great leaders – particularly during times of distress and crisis. Shareholders, employees, and longtime customers all experience firsthand the disastrous effects poor leadership can have on the human side of the business equation.Leadership in the Eye of the Storm is a practical and inspirational guide that helps professionals create opportunity out of chaos. The book's insights are gleaned from the real life experiences of four North American profiled leaders who successfully navigated through the epicenter of their own storms by focusing first on the needs of their employees and families, and then the needs of their organizations. Events discussed include the 9/11 attacks, Hurricane Katrina, and the SARS outbreak. Tibbo offers a framework emerging from these narratives that enable future leaders to identify and cultivate the skills and behaviours required to not only meet the challenges but seize the opportunities that arise in times of chaos.

How are leaders facing a crisis supposed to handle and overcome an unknowable set of issues? This book demonstrates how effective leaders under pressure work from an understanding of the situation at hand and of their impact on others, and explains how leaders can best apply their internal strengths.Most leaders are steeped in risk management, crisis response tactics, readiness for disaster, continuity-of-operations planning, and logistical and agility capabilities. These preparations are critical but not complete. The reality is that even experienced leaders themselves need guidance when it comes to managing a crisis. This standout book fills that need, drawing on interviews with successful leaders; research findings on trauma, neuroscience, and crisis management; and the authors'own extensive career experiences. The chapters suggest and probe ideas from various angles rather than promoting simplistic formulas or nostrums that are unlikely to apply to all circumstances and present new angles on self-awareness and management under pressure for the practitioner.The book leads off with a description of organizational disaster and crisis leadership—topics of considerable concern as disasters are becoming the'new normal.'The authors then explore three critical but very different types of responses by leaders at such a time: recognition and response, care of self and others, and storytelling. A detailed case study of a leader in the midst of Hurricane Katrina—the most expensive natural disaster in U.S. history—provides readers with a real-world practicum for the theories and ideas suggested.

Ständiger Wandel, ungeklärte Situationen und eine unsichere Perspektive sind für Mitarbeiter demotivierend. Offenheit, Glaubwürdigkeit und Wahrhaftigkeit im Management sind deshalb in Umbruch- und Krisenzeiten entscheidend dafür, ob das Unternehmen seinen Erfolg weiterhin sichern kann. Jürgen W. Goldfuß erklärt, wie man seine Mitarbeiter über anstehende Veränderungen, bedingt durch Neuausrichtungen oder auch durch Krisen, authentisch und glaubwürdig lenkt und auch unbeliebte Maßnahmen durchsetzt. Systematisch behandelt er alle Aspekte einer solch fordernden Führungssituation und zeigt, wie man auch in schwierigen Zeiten eine produktive Unternehmenskultur schafft.

​Wie bewältigten Geschäftsführende von Großunternehmen die Rezession seit 2007? Welches Denken und Handeln hilft, einer Krise gegenzusteuern? Stimmen die hilfreichen Vorgehensweisen mit jenen der Wissenschaft überein? Sabine Katzdobler analysiert österreichische Unternehmen anhand der 5 Gebote für exzellente Führung nach Hinterhuber, die den Unternehmenserfolg zu 80% prägen. Im Ergebnis unterscheidet sich das als hilfreich identifizierte Vorgehen von den beliebten Auffassungen der Befragten. Somit steht fest: Führungskräfte können nichts Besseres erwarten, wenn sie dasselbe wie bisher tun.

An innovative, research-based review of how boards make decisions during crises – designed to offer insight and accessible theories for invested senior management facing crises situations. This book gathers recent and historical research on boardroom decision making from the field and business literature to review crises, TMT and decision making.

Keine Zeit zu haben, aber auch Geldmangel und fehlende Investitionsbereitschaft sind die wichtigsten Begründungen dafür, keine Prävention zu betreiben. Doch was passiert, wenn ich diese Zeit und Investition nicht aufbringe? Tritt ein Schaden ein, der durch Prävention vermeidbar gewesen wäre, so sind die Kosten und der Zeitaufwand um den Faktor 10 höher. Nach wie vor vernachlässigen Unternehmen und Führungskräfte in ihrer täglichen Arbeit, bei Projekten und Programmen, aber auch beim Menschen die Vorsorgemaßnahmen sträflich. Die Autoren zeigen, was alles zu berücksichtigen ist und warum Prävention für alle Unternehmen zwingend notwendig ist - von der Ersteinschätzung und Machbarkeit über die Bedarfsermittlung bis hin zur ausführlichen Kosten-, Finanzierungs- und Personalplanung. Dabei geht es nicht nur um Gesundheitsprävention, sondern das Konzept der Prävention wird auch auf Betriebswirtschaft, Steuern, Prozesse und Führung angewendet: Alles braucht vorsorgende Maßnahmen.

Das Buch behandelt Grundlagen und betriebswirtschaftliche Probleme, die mit Katastrophen einhergehen, aus Sicht des verantwortlichen Managements. Fallbeispiele illustrieren die Bedeutung von Katastrophenvorsorge und -bekämpfung, die damit verbundenen Herausforderungen sowie Lösungen. Katastrophen treten nach wie vor mit großer Häufigkeit auf und verursachen weltweit immense Verluste an Menschenleben sowie ungeheuren wirtschaftlichen, sozialen und ökologischen Schaden. Die verantwortlichen Katastrophenmanager stehen dabei vor besonderen Herausforderungen, da sie häufig unter Zeitdruck sowie bei unsicherer Informationslage weitreichende Entschlüsse fassen müssen, beispielsweise darüber, ob alarmiert oder der Notstand ausgerufen wird. Fallstudien zu Flutkatastrophen, Erdbeben und einem Großschadensereignis in der Industrie belegen, dass Fehler im Katastrophenmanagement den Katastrophenverlauf und die Schadensentwicklung negativ beeinflussen. Die Autoren plädieren deshalb für ein stärkeres Engagement der Betriebswirtschaftslehre in der Forschung über Katastrophenmanagement.Die Stiftung der Schweizerischen Gesellschaft für Organisation und Management SGO unterstützte diese Studie.

Organizations in the Face of Crisis offers a new approach to the treatment of threats to an organization, the brand, and the stakeholders. Case studies and diagnostic tools are used to demonstrate the effects of a crisis and to provide insight and strategies on managing the crisis at hand as well as the long-term effects.

In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.

'This book details current trends and advances in information assurance and security, as well as explores emerging applications'--Provided by publisher.

Bridging the gap between theory and practice, this strikingly original analysis of the complex dynamics of high-risk fields demonstrates that teamwork is more important than technical prowess in averting disasters. Thinking Through Crisis narrates critical incidents from initiation to resolution in five elegantly constructed case studies: the USS Greeneville collision, the Hillsborough football crush, the American Airlines flight 587 in-flight break-up, the Bristol Royal Infirmary pediatric fatalities and the US Airways flight 1549 Hudson River landing. Drawing on a variety of theoretical and real-world perspectives, this vivid, well-documented book provides innovative ways to understand risk management, develop new models of crisis decision making, enhance socially responsible leadership and encourage deep questioning of the behavior of individuals and groups in complex systems. Its insights will resonate with professionals in a wide range of fields and with a general audience interested in understanding crises in complex systems.

Fehlgeleitete Führung und Missmanagement dürften momentan wohl die meistgenannten Gründe für die aktuelle Krise sein. Rat tut Not, denn momentan scheint Erholung noch in weiter Ferne. Wie schafft man es also trotz Krise, die Kontrolle zu behalten, seine Mitarbeiter zu motivieren und sich auch in schwierigen Zeiten in der Führungsrolle zu behaupten? Nur wer die richtigen Führungsprinzipien auch in der Krise anzuwenden weiß, sichert dem Unternehmen auf lange Sicht den Erfolg. Der anerkannte Leadership-Experte Bill George hat basierend auf jahrelanger Erfahrung und Forschung sowie zahlreichen Gesprächen mit Führungskräften aus den verschiedensten Branchen einen topaktuellen Leitfaden für alle Führungskräfte geschrieben, die auch in schwierigen Situationen das Steuer in der Hand halten wollen. Wenn Sie seinen 7 Leadership-Lektionen folgen, lernen Sie unter anderem'der Realität ins Auge sehen', bei'sich selbst anzufangen'und'agressiv zu sein, denn genau jetzt ist der richtige Moment, um sich den Markt zurückzuerobern!'Damit macht er das kleine Schwarze zu einem unschätzbaren Begleiter für jede Führungskraft und zeigt anhand zahlreicher Beispiele von bekannten Führungskräften, die über die Jahre schon die ein oder andere Krise gemeistert haben, wie Sie auch in schwierigen Situationen Ihrer Führungsrolle gelassen entgegen sehen können.

The impacts of a crisis might include fatalities, disabling injuries, significant destruction or contamination or the loss of an organization's reputation. This book examines crisis management in a variety of situations, from its role in business organizations and airplane disasters to disease outbreaks. The recent explosion in world population growth and the mass movement of people into developed forest tropical and subtropical areas has dramatically increased the potential for humans to come into contract with new species and strains of pathogens. This book examines avian influenza A (H5N1), swine influenza A (H1N1) virus (S-OIV) as an emerging disease, malaria as a re-emerging disease, and the importance of infectious diseases acquired via overseas travel to tropical areas. In addition, analyses of major organizational accidents have revealed the importance of organizational factors in the etiology of such events. This book develops a rational and multilevel model for the analysis and prevention of accidents in complex organizational systems. Furthermore, management of a major crisis, generally a corporate or headquarters function as opposed to site emergency response, requires planning, testing and evaluation and maintenance to mitigate and minimize the consequences. The authors of this book focus on crisis management in business corporations, and ways to better handle crisis situations.

Book Description: Crisis decision making is a relatively new field of management and this book gives essential advice on how to respond when faced with a problem or crisis. This book is arranged in 13 chapters to enable a flexible approach to the subject material. Each chapter concludes with mini-cases and a'read and think'section that provides a practical perspective to the material covered. The practical examples also allow readers to demonstrate their abilities to identify relevant issues they face in their workplace in the context of the material presented in the book.