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A timely and incisive resource for business leaders and people managers struggling with complacency and burnout in this rapidly evolving world of work Facing the challenges of global cultural, commercial, political, and technological shifts, managers are in dire need of strategies to move from survival to revival. Burnt Out to Lit Up: How to Reignite the Joy of Leading People by Daisy Auger-Domínguez illuminates the often overlooked and difficult aspects of management and offers a lifeline for managers struggling to adapt and thrive. Crafted by a seasoned executive with experience at companies like Disney, Google, and VICE Media, this book delivers a rich blend of inspiration and practical tools for today's managers. Through a compelling mix of personal anecdotes, research-backed insights, and actionable strategies, Auger-Domínguez walks business leaders and people managers down a path designed to reignite the passion and drive necessary for effective leadership. This book is for you if your work life leaves you seeking: Rest, inspiration, and a renewed enthusiasm for your work Techniques to help managers understand themselves, each other, and the members of their teams Strategies for dealing with, and helping your teams deal with, unexpected and dramatic workplace upheavals - be they layoffs, organizational shifts, financial restructurings, global health crises, and more Tactics to reignite your own passion for your role and share your enthusiasm with your teams in an approach that motivates and uplifts Whether you're leading a small team or an entire organization, this book is the roadmap you need to overcome obstacles, re-energize your leadership, and achieve new levels of success. Discover how to transform your approach to management and create a more engaged, motivated, and thriving workplace with Burnt Out to Lit Up.

The Mind of the Leader is a unique book on leadership, written through the prism of a seasoned professor of psychiatry and himself a leader in his field. For decades, T. Byram Karasu has treated, advised, and coached highly successful executives and captains of various industries. Some books on leadership focus on strategies, management styles, information systems, and other technical skills. This book starts where these how-to manuals end and offers a different paradigm for leadership. With case vignettes, formal and informal encounters, and old-world uncommon wisdom, Dr. Karasu demonstrates sources of formidable successes and causes of potential catastrophic failures in leaders.

Discover how to boldly lead, address conflict and inspire others in your business and personal life In the newly revised second edition of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance, clinical psychologist, distinguished leadership professor, and veteran hostage negotiator George Kohlrieser comes together with his son Andrew Kohlrieser, an experienced leadership, negotiation and conflict resolution consultant, to deliver another incisive and practical discussion of how to use the proven psychological techniques used in hostage negotiations to enhance your leadership skills both professionally and personally. Step-by-step, the authors explain the seven key factors that anyone can use to remove the obstacles that stand in the way of resolving interpersonal, business and leadership issues. You'll: ● Discover proven techniques for interpersonal and business conflict management ● Become a secure base for your team, establish trust, and learn how to bond with anyone ● Explore how to identify where you are holding yourself hostage in your life and learn how to reclaim your agency and move toward a more empowered future A fascinating and hands-on presentation of how to take the lessons drawn from tense, high-stakes hostage situations and apply them to the interpersonal and leadership problems you face every day, Hostage at the Table is a must-read resource for managers, executives, entrepreneurs, founders, and other business leaders seeking the latest research, the most engrossing real-world negotiation examples, and the most effective solutions.

Managers wrestle daily with emotional leadership challenges because emotions and relationships influence organizational energy, commitment, and financial results. This book helps managers strike a balance between feeling and reason in a professional and ethical manner with attention to the manager's position in the hierarchy of the organization. The authors argue that all managers need to develop their own leadership style based on who they are as persons, their convictions and the circumstances in which they find themselves. This book shows managers how to use judgement, experience, reflection and general knowledge to be better leaders. The book also describes managerial responsibility for the conditions that create a compassionate and effective work environment where emotions can be expressed in ways that constructively benefit the entire organization

How to be human at work.HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series:MindfulnessResilienceInfluence and PersuasionAuthentic LeadershipDealing with Difficult PeopleFocusSelf-AwarenessHappinessEmpathyLeadership PresencePurpose, Meaning, and PassionConfidenceMindful ListeningPower and Impact

Um in jeder Situation - in Ihrer Karriere, Ihren Hobbys, Beziehungen oder in jeder Facette Ihres Lebens - bessere Leistungen zu erbringen, ist es wichtig, psychologische Fähigkeiten zu entwickeln, die ebenso wie körperliche Fähigkeiten gelehrt, erlernt und geübt werden können. Sowohl als Einzelpersonen als auch als Gruppe können wir diese psychologischen Fähigkeiten trainieren und nutzen, um das Bewusstsein zu schärfen, Talente und technische Fähigkeiten zu fördern und Spitzenleistungen zu erreichen. Mentale Bereitschaft und psychologisches Bewusstsein sind der Schlüssel zum Erfolg in jeder Umgebung. Nur wenige verstehen die Bedeutung psychologischer Fähigkeiten besser als der international anerkannte Professor Michael Bar-Eli. Als Sport- und Organisationspsychologe seit mehr als 35 Jahren erforscht Bar-Eli nicht nur die Wissenschaft der Leistung, sondern arbeitet auch direkt mit Spitzensportlern, Trainern und Teams zusammen, um ihnen zu helfen, ihren Erfolg auf dem Platz oder Feld zu verbessern. Boost! nimmt die Lektionen, die er aus der Sportpsychologie gelernt hat, und übersetzt sie für Führungskräfte und Manager in jeder Phase ihrer Karriere. Bar-Eli zeigt, wie jeder diese Lektionen anwenden kann, um Mitarbeiter und Angestellte besser zu unterstützen und zu inspirieren sowie ein nachhaltiges, erfolgreiches Arbeitsumfeld und Geschäft zu schaffen. Boost! schlüsselt die komplexe Verhaltensforschung des'Vorwärtskommens'auf. Durch originelle wissenschaftliche Forschung, einzigartige Fallstudien und Anekdoten aus der Welt des Sports und darüber hinaus erklärt Bar-Eli die psychologischen Grundlagen des menschlichen Verhaltens und wie wir dieses Wissen nutzen können, um größtmöglich erfolgreich zu sein und unsere Karriere und unser Privatleben zu meistern.

Become a Better Leader by Improving Your Emotional IntelligenceBestselling author DANIEL GOLEMAN first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's bestselling HBR articles.In'What Makes a Leader?'Goleman explores research that found that truly effective leaders are distinguished by high levels of self-awareness and sharp social skills. In'The Focused Leader,'Goleman explains neuroscience research that proves that'being focused'is more than filtering out distractions while concentrating on one thing. In'Leadership That Gets Results,'Goleman draws on research to outline six distinct leadership styles, each one springing from different components of emotional intelligence. Together, these three articles guide leaders to recognize the direct ties between EI and measurable business results.

Leadership is the habit of making good choices. Even in difficult and uncertain circumstances, the most effective leaders focus their attention and overcome entrenched patterns of behavior to push an organization to new heights of success. This capability is no fluke: the latest research on the brain shows that we can pinpoint the mental activity associated with it—and cultivate it for our benefit.In this book, Art Kleiner, a strategy expert; Jeffrey Schwartz, a research psychiatrist; and Josie Thomson, an executive coach, give a transformative explanation of how cutting-edge neuroscience can help business leaders set a course toward better management. Mapping the functions of a manager onto established patterns of mental activity, they identify crucial brain circuits and their parallels in organizational culture. Strategic leaders, they show, play the role of wise advocates: able to go beyond day-to-day transactional behavior to a longer-term, broader perspective that articulates their organization's deeper purpose. True leaders can play this influencer role in an organization because they have cultivated similar self-reflective habits in their own minds. Providing a powerful guide to decision strategies and their consequences, The Wise Advocate helps managers find their own inner voice and then make that voice ring out loud and clear, with a four-step program for practice and catalytic implications for management strategy, executive education, and business results.

This book uses biblical writings to examine how to build wise and moral boardroom boldness to mitigate executive ethical mishaps. The author uses the story of King David to explore the possible perplexities followers experience when their leaders suddenly make a toxic choice. Introducing a boardroom boldness language model (BBLM), Buford presents five boardroom languages to use when dealing with toxic leaders. How well organizations brace, respond, and proactively navigate the uncharted terrain of uncertainty could play a pivotal role in the success of the firm. Calling into question traditional constructs affiliated with power and trust, this book will advance the greater discussion by integrating spirituality, case studies, and leadership principles to measure the culture to cultivate boardroom boldness.

This book is about the rules of long-term professional success. The international study on which this book is based suggests that success is, above all, one thing: the quest for a combination of happiness and satisfaction, coupled with economic independence. However, the data also suggest that the definition of success varies significantly from person to person. And furthermore, it seems like success is not an objective quality, but at least partly it results from a process of comparison with a peer group - which means in turn that the selection of your peer group is crucial for your perceived level of success in life. The author argues that, in fact, certain success factors do exist and that they are fewer in number than one might think. But above all, if we look thoroughly at the lives of truly successful people, it soon becomes apparent that success primarily has to do with overcoming setbacks, failure and crisis. This ability to effectively process adversity is also known as resilience. Because of its criticality for success this concept is discussed in greater depth using the FiRE model (Factors improving Resilience Effectiveness) as a structure. This concept has been developed by the author through many years of research. It differs from existing models due to its holistic approach including analysing different disciplines of science such as biology, medicine, brain research, epigenetics, sociology, psycho-neuro-immunology etc.

Inteligencia emocional en la empresa de Daniel Goleman es un volumen de la colección «Imprescindibles» de Conecta, que reúne las ideas esenciales para el profesional y la empresa de hoy por los autores de referencia. --Edición en colaboración con Harvard Business Review-- ¿Qué distingue a los grandes líderes de los que son solo buenos? Según Daniel Goleman, no es el cociente intelectual o las aptitudes técnicas, sino la inteligencia emocional, cinco habilidades que permiten a los mejores líderes maximizar su rendimiento y el de sus seguidores: conciencia de uno mismo, autogestión, motivación, empatía y habilidad social. Y todos podemos mejorar esas aptitudes por medio de la persistencia, la práctica y las valoraciones de colegas o formadores. Muchos directivos suponen de forma equivocada que el estilo de liderazgo es consecuencia de la personalidad y no una elección estratégica. Hay seis estilos de liderazgo básicos y cada uno de ellos deriva de diferentes competencias de la inteligencia emocional. Cuantos más estilos domine un líder, mejor. Poder elegir entre los estilos autoritario, afiliativo, coercitivo, pionero, democrático y formativo cuando lo requieran las circunstancias genera el mejor clima en una organización y optimiza el negocio. Los «Imprescindibles» de Conecta, en colaboración con Harvard Business Review, permiten acceder a las grandes ideas de los autores de referencia que inspiran a directivos y profesionales. Este volumen reúne los textos «Liderazgo que da resultados» y «¿De qué está hecho un líder?» de Daniel Goleman, autor de Inteligencia emocional y El líder resonante crea más (Debolsillo, 2010), entre otras obras.

Humans have a natural instinct to help others.Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone--social psychologists have found that doing these very things makes most of us almost unbearably uncomfortable.But here's the funny thing: even though we hate to ask for help, most people are wired to be helpful. And that's a good thing, because every day in the modern, uber-collaborative workplace, we all need to know when and how to call in the cavalry.However, asking people for help isn't intuitive; in fact, a lot of our instincts are wrong. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake.This pragmatic book explains how to get it right. With humor, insight, and engaging storytelling, Heidi Grant, PhD, describes how to elicit helpful behavior from your friends, family, and colleagues--in a way that leaves them feeling genuinely happy to lend a hand.Whether you're a first-time manager or a seasoned leader, getting people to pitch in is what leadership is. Fortunately, people have a natural instinct to help other human beings; you just need to know how to channel this urge into what it is you specifically need them to do. It's not manipulation. It's just management.

This edited collection surveys and analyses the multidimensional problem of Hubris syndrome, and its deleterious effect on leadership within organisations. The study develops an extended metaphor of the social and political ill of Hubris as a virulent, communicable disease of dysfunctional leadership, illustrating its ubiquity and potential for serious harm. Taking a biological perspective to understand the possible underlying mechanisms as well as the environments in which hubris has been found to thrive, contributors emphasise the notion of prevention over cure. Divided into three sections, The Leadership Hubris Epidemic examines psychological, neuroendocrinological and neuropsychological approaches to the biology of Hubris, explores factors that encourage or inhibit its growth, and finally provides methods for preventing or retarding its development. This book has huge interdisciplinary appeal and scholars of biology, psychology, sociology, management, and politics will find the topic extremely useful, as well as anyone who is interested in the structure and governance of organisations.

A leader's singular job is to get results. But even with all the leadership training programs and'expert'advice available, effective leadership still eludes many people and organizations. One reason, says Daniel Goleman, is that such experts offer advice based on inference, experience, and instinct, not on quantitative data. Now, drawing on research of more than 3,000 executives, Goleman explores which precise leadership behaviors yield positive results. He outlines six distinct leadership styles, each one springing from different components of emotional intelligence. Each style has a distinct effect on the working atmosphere of a company, division, or team, and, in turn, on its financial performance. Coercive leaders demand immediate compliance. Authoritative leaders mobilize people toward a vision. Affiliative leaders create emotional bonds and harmony. Democratic leaders build consensus through participation. Pacesetting leaders expect excellence and self-direction. And coaching leaders develop people for the future. The research indicates that leaders who get the best results don't rely on just one leadership style; they use most of the styles in any given week. Goleman details the types of business situations each style is best suited for, and he explains how leaders who lack one or more of these styles can expand their repertories. He maintains that with practice leaders can switch among leadership styles to produce powerful results, thus turning the art of leadership into a science.The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world—and will have a direct impact on you today and for years to come.

How to be human at work. The HBR Emotional Intelligence Series.HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.This specially priced four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.

Tres prestigiosos especialistas, entre ellos el afamado autor de Inteligencia emocional, analizan las claves alrededor de un buen liderazgo empresarial: el uso y aprovechamiento de las emociones, el arte de transmitir y lograr un equipo óptimo. Ideal para ejecutivos que anhelan una empresa pujante. El auténtico líder no se distingue por su talento o su dominio técnico, sino por su capacidad para inspirar en otros energía, pasión y entusiasmo. Es fundamental en el liderazgo efectivo controlar adecuadamente las propias emociones y potenciar sentimientos positivos en los equipos, es decir, crear resonancia. Con ello se obtiene lo mejor de las personas y las organizaciones prosperan. A partir de un extenso análisis de todo tipo de empresas y sus directivos, los autores demuestran que la resonancia del líder es un factor imprescindible para el éxito y, más aún, que esta resonancia se puede aprender. Con incontables consejos y ejemplos, este libro permitirá, tanto a jóvenes profesionales como a otros ejecutivos, reconocer los estilos de liderazgo, mejorar estas competencias críticas en uno mismo, conducir a los demás a mejorarlas también y liderar la resonancia no solamente en el trabajo sino en todos los aspectos de nuestra vida. Reseña: «El libro es una pequeña joya sobre el liderazgo basado en la inteligencia emocional: es serio sin aburrir, expone sin dogmatizar y propone sin dar recetas.» El Periódico

This book will teach you how to: change the way you think about yourself and how you approach to situations; equip both you and your fellow coworkers physically and emotionally to become flexible to change; play to your strengths; move from being a victim to being a survivor.

This is the book that established “emotional intelligence” in the business lexicon—and made it a necessary skill for leaders.Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. Its influence has also reached well beyond the business world: the book and its ideas are now used routinely in universities, business and medical schools, and professional training programs, and by a growing legion of professional coaches.This refreshed edition, with a new preface by the authors, vividly illustrates the power—and the necessity—of leadership that is self-aware, empathic, motivating, and collaborative in a world that is ever more economically volatile and technologically complex. It is even timelier now than when it was originally published.From bestselling authors Daniel Goleman, Richard Boyatzis, and Annie McKee, this groundbreaking book remains a must-read for anyone who leads or aspires to lead.Also available in ebook format wherever ebooks are sold.

The desire to be seen as a Very Important Person (VIP) is one of the driving factors behind humankind's professional, societal, and spiritual aspirations. In Being a True VIP, management scholar and author Eric H. Kessler illustrates the nature of importance and how it relates to our success as employees and individuals. Through a clear and focused theoretical framework, he follows the paths that lead to importance, who determines it, and how it affects employee engagement and performance. Readers will be able to understand, personalize, and apply these lessons to manage themselves and others to be true VIPs.

Renommierte Autoren und Autorinnen aus unterschiedlichen wissenschaftlichen Disziplinen und der Praxis geben Denkanstöße sowie konkrete Handlungshinweise für eine moderne, gerechte und erfolgreichere Führung sowie Organisationsgestaltung. Führungskräfte, CEOs und deren Berater lernen, die Bedeutung von Emotionen und Intuitionen für Arbeitsbedingungen und soziale Beziehungen zu verstehen sowie deren grundlegenden Einfluss auf organisationale Veränderungen zu begreifen.Die Beiträge greifen wichtige Diskussionen auf: Was wissen wir über die verborgenen Regeln, über die Intelligenz des Unbewussten in der Führung? Wie gehen wir mit den Intuitionen um, die in Freiräumen entstehen und zu Innovationen führen können? Wie weit muss sich das Management mit den diskursiven Verknüpfungen von Emotion, Geschlecht, Subjektivierung auseinandersetzen? Was passiert, wenn man soziale Systeme als energetische Gebilde betrachtet? Wo kann man sich innerhalb unserer Organisationen die Frage nach demSinn des Lebens stellen? Welche Bedeutung haben eigentlich Liebe und Weisheit im Management?

Does the character of our leaders matter?You may think this question was answered long ago. Countless business authors and analysts have assured us that great leadership demands great character. Time and again, we've seen that truth play out, as once-thriving organizations falter and fail under the guidance of leaders behaving badly. Why, then, do so many executives remain skeptical about the true value of leadership character? A winning strategy and a sound business model are what really matter, they argue; character is just the icing on the cake.What's been missing from this debate is hard evidence: data that shows not only that leadership character matters for organizational success, but how it matters; and concrete evidence that it leads to better business results. Now, in this groundbreaking book, respected leadership researcher, adviser, and author Fred Kiel offers that evidence—solid data that demonstrates the connection between character, leadership excellence, and organizational results.After seven years of rigorous research based on a landmark study of more than 100 CEOs and over 8,000 of their employees'observations, Kiel's findings show that leaders of strong character achieved up to five times the ROA for their organizations as did leaders of weak character.Return on Character goes on to reveal:• How leadership character is formed, how it creates value, and how that value spreads throughout the organization• How low-character leaders undermine the success of even the best business plans• How leaders at any level can develop the habits of strong character and “unlearn” the habits of poor characterThe book also provides a character-building methodology—step-by-step advice and techniques for assessing your own character habits and improving your performance and that of your organization.Return on Character provides the blueprint for building your own leadership character and creating a character-driven organization that achieves superior business results.

Does the character of our leaders matter?You may think this question was answered long ago. Countless business authors and analysts have assured us that great leadership demands great character. Time and again, we've seen that truth play out, as once-thriving organizations falter and fail under the guidance of leaders behaving badly. Why, then, do so many executives remain skeptical about the true value of leadership character? A winning strategy and a sound business model are what really matter, they argue; character is just the icing on the cake.What's been missing from this debate is hard evidence: data that shows not only that leadership character matters for organizational success, but how it matters; and concrete evidence that it leads to better business results. Now, in this groundbreaking book, respected leadership researcher, adviser, and author Fred Kiel offers that evidence—solid data that demonstrates the connection between character, leadership excellence, and organizational results.After seven years of rigorous research based on a landmark study of more than 100 CEOs and over 8,000 of their employees'observations, Kiel's findings show that leaders of strong character achieved up to five times the ROA for their organizations as did leaders of weak character.Return on Character goes on to reveal:• How leadership character is formed, how it creates value, and how that value spreads throughout the organization• How low-character leaders undermine the success of even the best business plans• How leaders at any level can develop the habits of strong character and “unlearn” the habits of poor characterThe book also provides a character-building methodology—step-by-step advice and techniques for assessing your own character habits and improving your performance and that of your organization.Return on Character provides the blueprint for building your own leadership character and creating a character-driven organization that achieves superior business results.

Renommierte Autoren und Autorinnen aus unterschiedlichen wissenschaftlichen Disziplinen und der Praxis geben Denkanstöße sowie konkrete Handlungshinweise für eine moderne, gerechte und erfolgreichere Führung sowie Organisationsgestaltung. Führungskräfte, CEOs und deren Berater lernen, die Bedeutung von Emotionen und Intuitionen für Arbeitsbedingungen und soziale Beziehungen zu verstehen sowie deren grundlegenden Einfluss auf organisationale Veränderungen zu begreifen.Die Beiträge greifen wichtige Diskussionen auf: Was wissen wir über die verborgenen Regeln, über die Intelligenz des Unbewussten in der Führung? Wie gehen wir mit den Intuitionen um, die in Freiräumen entstehen und zu Innovationen führen können? Wie weit muss sich das Management mit den diskursiven Verknüpfungen von Emotion, Geschlecht, Subjektivierung auseinandersetzen? Was passiert, wenn man soziale Systeme als energetische Gebilde betrachtet? Wo kann man sich innerhalb unserer Organisationen die Frage nach dem Sinn des Lebens stellen? Welche Bedeutung haben eigentlich Liebe und Weisheit im Management?

This is the book that established “emotional intelligence” in the business lexicon—and made it a necessary skill for leaders.Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. Its influence has also reached well beyond the business world: the book and its ideas are now used routinely in universities, business and medical schools, and professional training programs, and by a growing legion of professional coaches.This refreshed edition, with a new preface by the authors, vividly illustrates the power—and the necessity—of leadership that is self-aware, empathic, motivating, and collaborative in a world that is ever more economically volatile and technologically complex. It is even timelier now than when it was originally published.From bestselling authors Daniel Goleman, Richard Boyatzis, and Annie McKee, this groundbreaking book remains a must-read for anyone who leads or aspires to lead.Also available in ebook format wherever ebooks are sold.

Why does one management style make employees hate their jobs, while a different style inspires them to perform and commands their respect? Emotionally intelligent people management skills turn out to be the primary reason. In modern organizations keen on retaining their most talented human capital, there may be no more important competency to develop than the skills that motivate people to outperform the competition.9 Powerful Practices of Really Great Bosses features a sensible, easily implemented framework organized into three distinct sets of skills—foundational, those that prevent common pitfalls, and those that pertain to advanced relationship management. For the busy manager seeking effective and timely results from leadership development training, this book can become a springboard for solid professional growth and accelerated success in the development of all-important people-management skills.

Even if we don't realise it, most of us are now familiar with the idea of ‘emotional labour'; that ‘service with a smile'which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour'species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work'.

This is the book that established “emotional intelligence” in the business lexicon—and made it a necessary skill for leaders. Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. Its influence has also reached well beyond the business world: the book and its ideas are now used routinely in universities, business and medical schools, and professional training programs, and by a growing legion of professional coaches. This refreshed edition, with a new preface by the authors, vividly illustrates the power—and the necessity—of leadership that is self-aware, empathic, motivating, and collaborative in a world that is ever more economically volatile and technologically complex. It is even timelier now than when it was originally published.From bestselling authors Daniel Goleman, Richard Boyatzis, and Annie McKee, this groundbreaking book remains a must-read for anyone who leads or aspires to lead. Also available in ebook format wherever ebooks are sold.

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

This is the book that established “emotional intelligence” in the business lexicon—and made it a necessary skill for leaders.Managers and professionals across the globe have embraced Primal Leadership, affirming the importance of emotionally intelligent leadership. Its influence has also reached well beyond the business world: the book and its ideas are now used routinely in universities, business and medical schools, and professional training programs, and by a growing legion of professional coaches.This refreshed edition, with a new preface by the authors, vividly illustrates the power—and the necessity—of leadership that is self-aware, empathic, motivating, and collaborative in a world that is ever more economically volatile and technologically complex. It is even timelier now than when it was originally published.From bestselling authors Daniel Goleman, Richard Boyatzis, and Annie McKee, this groundbreaking book remains a must-read for anyone who leads or aspires to lead.Also available in ebook format wherever ebooks are sold.

In this new collection of articles on managing and being managed, Adrian Furnham, author of Bad Apples, offers an engaging and witty look into the world of being an engaging manager. Based on strong research this book offers a substantial introduction to the joy of management.

A guide to using pressure to be a better leader through principles of Zen Buddhism.Leaders today face nearly impossible tasks. Forced to do more with less, expand globally, innovate quickly, inspire broadly and—oh, yes—balance work and family. How can one manage all this pressure?The Zen Leader does not encourage you simply to “be peaceful.” Neither does it suggest you work harder, faster, or ignore the pressure. Quite the opposite: it's about using the pressure to propel “flips” in consciousness that create transformational leaders, leaders who create the future with joy and enthusiasm, rather than drive themselves and their people to exhaustion.The Zen Leader guides you through ten “flips” that take you from barely managing to mastering change—not by doing more, zoning out, or pretending you have all the answers. Chapter by chapter, you'll learn how to make the “flips” that reframe your life, your leadership, and your world. Discover how you can get out of your own way and realize the Zen Leader in you.Praise for The Zen Leader“The Zen Leader provides a calm and reassuring voice—telling us what is important about leadership and about ourselves. She distills leadership to its essence, and offers simple, easily understandable tools for any current or aspiring leader to understand, use, and build on his or her own natural gifts.” —David Dotlich, chairman of Pivot and coauthor of Why CEOs Fail; Head, Heart, and Guts; and other books on leadership“The chapter entitled “From Controlling to Connecting” will change how you interact with others, and will enrich your life. You will see the vision of what you want our world to be and help strengthen the business connections we all need.” —Blythe McGarvie, author of Shaking the Globe“Before you can effectively lead others, you must be able to control yourself first. Dr. Whitelaw invites us on a journey of self-discovery using easy-to-follow exercises. By learning to experience for yourself the power of a unified mind and body, you will begin to taste your full potential.” —David Shaner, author of The Seven Arts of Change

Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. And when done right, it's more powerful than traditional persuasion, influence, or marketing techniques. Kawasaki argues that in business and personal interactions, your goal is not merely to get what you want but to bring about a voluntary, enduring, and delightful change in other people. By enlisting their own goals and desires, by being likable and trustworthy, and by framing a cause that others can embrace, you can change hearts, minds, and actions. For instance, enchantment is what enabled... • A Peace Corps volunteer to finesse a potentially violent confrontation with armed guerrillas. • A small cable channel (E!) to win the TV broadcast rights to radio superstar Howard Stern. • A seemingly crazy new running shoe (Vibram Five Fingers) to methodically build a passionate customer base. • A Canadian crystal maker (Nova Scotian Crystal) to turn observers into buyers. This book explains all the tactics you need to prepare and launch an enchantment campaign; to get the most from both push and pull technologies; and to enchant your customers, your employees, and even your boss. It shows how enchantment can turn difficult decisions your way, at times when intangibles mean more than hard facts. It will help you overcome other people's entrenched habits and defy the not-always-wise'wisdom of the crowd.'Kawasaki's lessons are drawn from his tenure at one of the most enchanting organizations of all time, Apple, as well as his decades of experience as an entrepreneur and venture capitalist. There are few people in the world more qualified to teach you how to enchant people. As Kawasaki writes,'Want to change the world? Change caterpillars into butterflies? This takes more than run-of-the-mill relationships. You need to convince people to dream the same dream that you do.'That's a big goal, but one that's possible for all of us.

This innovative new work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications.

'None of us knows what the future holds. But once you've learned how to confront and overcome the unexpected, this lack of knowledge will cease to make you anxious. Tomorrow will no longer be something to fear. And believe me, that's a great feeling'As a professional, you want to be ready for anything. You'll spend hours, days, even years, perfecting your technique, studying the competition and stepping up to challenges in order to make yourself an all-star. But at some point in your life, regardless of what you do or how far up the ladder you've climbed, you will be thrown a curveball-an unexpected challenge that comes at you quickly and without warning. The kind that forces you to rethink, well, everything. Whether it's the loss of a job, a newly assigned responsibility at work, or a global recession that threatens your entire company or industry, an unanticipated change can knock even the most experienced among us off guard. So if you want to succeed in business-and in life-it's not enough to be the smartest in the room or even the hardest working; you have to be a great curveball hitter. Investment banker Scott R. Singer learned this lesson the hard way. But after a series of career challenges and personal setbacks, he started to develop a new approach to dealing with unforeseen problems by adopting a new attitude toward life. He realized that curveballs are a part of the game and the greatest players know how to knock them out of the park. Singer shares his personal story and insights as well as those of some prominent curveball hitters he interviewed, such as Leslie Moonves of CBS, Alan Schwartz of Bear Stearns, and actor Michael J. Fox. Singer's rules for surviving and thriving when faced with uncertainty include: Step up to the plate: Accept what's happened; don't fight it. Tell others right away, and let them help. Be the batter, not the ball: Don't let your imagination get the best of you. Be a realist, not a pessimist. Keep your eye on the ball: Focus on what you can do instead of worrying about what might happen or what's beyond your control. This fun yet practical book is full of valuable advice and anecdotes that can help anyone avoid striking out at work (or at home) and maybe even turn those surprising challenges into tremendous opportunities. Visit www.hitacurveball.com

Harvard psychiatrist and executive coach Srinivasan S. Pillay illuminates the rapidly-emerging links between modern brain science and the corner office. What does neuroscience have to do with leadership? Everything. In Your Brain and Business: The Neuroscience of Great Leaders, Phillay discusses recent advances in brain science and neuroimaging and how they can dramatically improve the way leaders work with colleagues to drive successful change. As the brain is increasingly examined in the context of personal and organizational development, remarkable insights are being uncovered: insights that are leading to powerful new strategies for improving business execution. Pillay reveals six ways that brain science can be used by today's executives, and presents new interventions for coaches who want to help their clients overcome common leadership problems. Discover how to: Use positive, “strengths-based” approaches to encourage the brain to learn Encourage more effective relationships through the fascinating neuroscience of social intelligence Promote innovation and intuition, and overcome intangible vulnerabilities in leaders'brains Transform the “idea” of change into crisp, timely execution Leaders and coaches worldwide are already applying this knowledge to dramatically improve personal performance. Now, with Pillay's help, everyone can.

Affect and Emotion includes a variety of chapters by some of the most prominent scholars in the area of emotions and leadership, as well as chapters by rising stars. These chapters chart the direction of future research in affect and leadership in four main areas. First, several of these chapters make a convincing argument that leaders use emotional labor and other forms of emotional displays to influence followers and team members. Leaders may use emotional labor to manage relational identities, or to create favorable impressions on followers and to create trust. Leaders'active emotional displays increase vision related performance and perception of transformational leadership. Second, one chapter reveals how emotions play an important role in leadership at every level, from within-person to organization-wide leadership. Leader's emotional labor plays an important role in several of these levels, with the exact method of performing emotional labor varying by level. A second chapter also examines levels of leadership, with a particular examination of the effects of leader emotional labor on close and distant leadership. Third, several of the chapters examine emotions from the authentic leadership and positive leadership perspectives, and two of these chapters focus on how psychological capital and authentic leadership skills help leaders be resilient and overcome obstacles. Fourth, two of the chapters show the role of affect and friendship ties to leadership research. One of these chapters examines the need to develop psychometrically sound measures of affect and friendship, whereas the other develops a model of how affect influences social network ties and informal leadership emergence. Taken together, these chapters illustrate four important research trends in emotions and leadership that are likely to grow in importance in the coming years.

Title from PDF cover (viewed on Aug. 13, 2008).

Title from PDF cover (viewed on Aug. 13, 2008).

The hardest part of a manager's job isn't staying organized, meeting deliverable dates, or staying on budget. It's dealing with people who are too comfortable doing things the way they've always been done and too afraid to do things differently—workers who are, as author Bill Treasurer puts it, too “comfeartable.” Such workers fail to exert themselves any more than they have to, equating “just enough” with good enough. By avoiding even mild challenges, these workers thwart forward progress and make their businesses dangerously safe. To combat this affliction, Treasurer proposes a bold antidote: courage. In Courage Goes to Work, he lays out a comprehensive, step-by-step process that treats courage as a skill that can be developed and strengthened. He Treasurer shows how managers can build workplace courage by modeling courageous behavior themselves, creating an environment where people feel safe taking chances and helping workers deal with fear. To make the concept of courage more concrete, Treasurer identifies what he calls the Three Buckets of Courage: Try Courage, having the guts to take initiative; Trust Courage, being willing to follow the lead of others; and Tell Courage, being honest and assertive with coworkers and bosses. He illustrates each with a variety of vivid real-world examples and offers proven practices for helping your workers keep each bucket full. Aristotle said that courage is the first virtue because it makes all other virtues possible. It's as true in business as it is in life. With more courage, workers gain the necessary confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company. Courage Goes to Work is the first book to take a systematic approach to developing a vital but overlooked component of business success.

Despite the ubiquitous nature of emotions as part of the human psyche, the emotional side of leadership is largely ignored in formal and informal training of managers, often resulting in miscommunication and contributing to stress in the workplace. Though concepts such as emotional intelligence have entered the mainstream, they are often marginalized in managerial practice. This book argues that without acknowledging the powerful influence of emotions—your own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.Any management decision that involves people (in other words, any management decision) has an emotional component. Given the ubiquitous nature of emotions as part of the human psyche, one would expect leaders and managers to be well-trained and equipped to deal with emotions in the workplace. On the contrary, the emotional side of being a leader is largely ignored in formal and informal training programs, often resulting in miscommunication between managers and their employees, and contributing to workplace stress. Though concepts such as emotional intelligence have entered the mainstream, systematic development of skills in managing emotions in the workplace have yet to emerge, and are often relegated to the touchy-feely end of the spectrum.This book argues that without acknowledging the powerful influence of emotions—their own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.

This new work shows that a key factor for great leadership is the ability to recognize, explore and profit from ambiguous situations. Drawing upon his own research and including compelling international cases, the author reveals how to lead others through times of uncertainty so as to create opportunity, innovation and competitive advantage.

George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

Effective leadership coaching can drastically improve performance. However, good coaching is more than just passing on your own business experience. Developing authentic leadership through coaching is about changing deeply personal, often unconscious, elements of a manager's behaviour. In Leadership Coaching, Graham Lee explains to coaches how to be more sophisticated in their understanding of psychology and how to develop the skills needed to work on both the psychological and the practical elements of improving managerial performance. Leadership Coaching sets out a five-stage coaching model, and works through each of these stages in detail, highlighting the skills that coaches require and the issues they are likely to face. It also offers HR managers sponsoring coaching an understanding of the competencies necessary for effective coaching and provides a standard procedure for buying in coaching services. Supported by a wide range of case studies throughout the book, this is valuable reading for both in-house and external coaches looking to effectively develop leaders and managers in organizations.