Search

Denne boka har vært en klassiker innen ledelsesfaget helt siden første utgave fra 1984. Den nye utgaven er gjennomgående oppdatert med ny forskning og nye eksempler.Forfatterne bruker fire ulike fortolkningsrammer for å beskrive organisasjoner:Den strukturelle rammen: Hvordan organisere og strukturere grupper og team for å oppnå best mulig resultater. HR-rammen: Hvordan skreddersy organisasjoner for å tilfredsstille menneskelige behov, forbedre HR-ledelsen og skape en positiv dynamikk mellom mennesker. Den politiske rammen: Hvordan takle maktbruk og konflikter, bygge koalisjoner, finslipe politiske evner og forholde seg til interne og eksterne rammebetingelser. Den symbolske rammen: Hvordan skape en kultur som gir arbeidet en mening, forme et organisatorisk teater og bygge en lagånd gjennom ritualer, seremonier og historier. Boken anbefales til ledere på alle nivåer og studenter innen økonomi, HR og ledelse.

Digital disruptions are occurring every day in an increasingly volatile, uncertain, complex, and ambiguous business environment. Organizations need to respond to these disruptive changes and proactively develop their own disruptions for organizational transformation and growth. This book presents the market-driven forces of digital disruptions propelled by the Fourth Industrial Revolution, which has dramatically improved the efficiency of business decision-making and organizational processes.Leading in a Digitally Disruptive World discusses the accelerators of digital disruptions; the soft skills, knowledge, and competencies for digital success; the business revenue generators for digital impact; and the typology and practices of sustainability and ethics for business growth. In addition, the book covers the digital leadership challenges associated with operating in a digitally disruptive environment and provides innovative solutions on how organizations and knowledge workers can prepare themselves to reap the benefits of the digital evolution by designing, managing, and leading organizations in a future-forward manner.

Wall Street Journal Bestseller!The practical guide to go from “drowning in work” to freeing up an extra business day per week for everyone on your team.“There just aren't enough hours in the day to get everything done!” Sound familiar? Forget the old concepts of time management and the hustle culture of working until you burn out. You and your entire team can get more done, in far fewer hours, with the right blueprint. Come Up for Air is that blueprint.Through years of building a leading efficiency consulting business, Nick Sonnenberg has discovered the primary reason why so many teams are overwhelmed. It's not because they don't have enough time, managers expect too much of their employees, or there aren't enough people. The problem is that everyone is drowning in unnecessary work and inefficiencies that prevent them from focusing on the work that drives results.In Come Up for Air, you'll discover the CPR® Business Efficiency Framework, a proven system for leaders, managers, and teams to maximize their performance and reduce overwhelm by using the right tools in the right way, at the right time. The end result? More output, less stress, happier employees, and the potential to gain an extra full day per week in productivity to use however you'd like.You'll learn the proven empirical strategies from someone who not only turned his company around when it was on the verge of bankruptcy, but has also helped thousands of organizations around the world become more efficient and leverage the right systems and tools for explosive growth. Come Up for Air is the employee manual you never received.Turn to Come Up for Air to:Gain an extra full day per week in productivity for everyone on your team.Reduce stress and burnout by creating a more stable work environment.Eliminate the 58% of employee time per day spent on “work about work” instead of being productive.Improve company culture by empowering your team to spend their time on work that matters.Save an average of two hours per week just by optimizing email with the R.A.D. System.Stop wasting time on the “Scavenger Hunt” of trying to find where information is stored.Increase employee happiness, satisfaction, trust, and retention by making work easier.Stop wasting time in meetings with four proven techniques.Supplement your learning with free content and in-depth instructions.

Master the process of management with the skills-based, functional approach in Griffin's MANAGEMENT, 13E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of current examples highlight organizations such as Starbucks, Hilton Hotels, Quicken Loans and Honey Pot. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book help you prepare for exams.

'The 7 Conversations is a unique model for organizations to grow and innovate in a team-based way with a powerful transformation accelerator.'—Penny Pennington, Managing Partner, Edward JonesAn actionable blueprint for transformational business journeys from Growth River founder Richard HawkesLeading transformation in teams, businesses, and organizations is complex, and leaders are expected to know how to do it. Navigating the Swirl provides the clear thinking required to navigate this challenge. In Navigate the Swirl: 7 Conversations for Business Transformation renowned growth and strategy leader Richard Hawkes delivers a simple and powerful framework that any team can apply to overcome the most common leadership challenges to growing and scaling companies, known as “The Swirl.” In this straightforward book, he draws on decades of experience guiding teams to implement strategic change at companies like Edward Jones, GENEWIZ, Hitachi, Pfizer, Johnson & Johnson, Mars, and Chicos. You'll learn: To understand and lead disruptive change in a complex social system – your company Ways to visualize and diagnose the essential working parts of a company How to apply an integrated toolset for teams to lead organizational change and business transformation How to create transformational journey maps that leaders, teams, businesses, and companies must apply to unleash growth potential and agility How networks of teams should work together to develop each other's leadership and to manage and accelerate change Written as a practical guide for business and team leaders, Navigate the Swirl: 7 Conversations for Business Transformation belongs on the desks and in the hands of every purpose driven leader.

Next to food and clothing, achieving personal and professional success is rated at the very top of the hierarchical order of human needs. Everybody wants to be somebody! In this ultimate success book that includes timeless information for generations to come, the author has meticulously chronicled proven skills, strategies and secrets that, if regularly followed, will empower the reader to live the life that they imagine. Just like your car's or phone's GPS, these life navigation skills can get you from where you are to where you want to go in your career. In addition, critically important knowledge and abilities, including job interviewing, must-know people skills, writing, and public speaking, are covered. In this book, the author has scoured the world's literature on these topics and interviewed highly successful people to provide one-stop shopping regarding the most proven and practical recommendations for future career success. He has also peppered the text with personal experiences and motivational/inspirational success stories, as well as testimonials/sage advice/quotes from the world's most successful people --past and present.The key objectives of this book are to: Highlight the foundational factors underlying future career success: love what you do; realize that your behaviors largely determine your luck in life; emphasize that highly successful people take 100% responsibility for their actions and destiny; and that the secret to success involves the selfless serving of others. The rewards return—through a boomerang effect. Provide specific examples and inspirational stories highlighting 10 critical behavioral skills for success. These include: look for the good in people and situations; how to activate the law of attraction; establish goals in writing ('if it's not on paper, it's vapor'); take action (#1 success characteristic); know that persistence pays; ask for things you want; enhance your speaking, writing, and interviewing skills; why it's important to work with and learn from people you want to emulate; the essence of superb people skills (e.g., integrity, making others feel important); and to regularly apply the law of sow and reap. Detail complementary approaches, tactics, and perspectives that can help you achieve your breakthrough (major) life goals. These include: time management skills and the 80/20 rule; looking for greener pastures; showcasing your talents (visibility → opportunities); committing to never-ending improvements in performance, service (or products); embracing discipline/focus/sacrifice; routinely exceeding people's expectations; striving for greater rewards; and seeing an ocean of opportunities before you. In aggregate, these yield BIG rewards in life. Provide a potpourri of related topics, including unlooked-for opportunities; leadership and bringing out the best in those around you; avoiding overcautiousness; volunteering (raising your hand); reframing future commitments; the power (and magic) of an unexpected thank you note; and the disproportionate dividends and good karma that result from giving back and mentoring others.

Master the process of management with the skills-based, functional approach in Griffin's MANAGEMENT, 13E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of current examples highlight organizations such as Starbucks, Hilton Hotels, Quicken Loans and Honey Pot. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book help you prepare for exams.

Master the process of management with the skills-based, functional approach in Griffin's FUNDAMENTALS OF MANAGEMENT, 10E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of contemporary examples highlight organizations such as Starbucks, Hilton Hotels and Quicken Loans. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book also help you prepare for exams.

Wise Leadership provides current and emerging leaders with a grounded, intuitive framework to help them understand and master multiple leadership identities, allowing them to adapt seamlessly to different leadership settings and challenges.Anchored in a wisdom-based approach, Kessler digs into leadership's philosophical core to uncover the six fundamental challenges leaders face and presents the corresponding set of six synergistic competencies or tools that readers can develop to solve them. Bridging scholarship with practice, each part of this leadership toolbox is outlined in a clear and consistent way so that readers can learn exactly when, why, and how to use it. The user-friendly format also eases comparison and customization of the different approaches along with a consideration of their strengths and dangers.Incorporating colorful examples and practical guidelines, this book will equip both students and professionals with a dynamic repertoire of flexible leadership skills that will help them succeed in any situation.

Discover the latest insights in organization theory from a comprehensive and masterful volume Understanding and Managing Public Organizations, 6th Edition provides readers with an authoritative reference for scholars, masters, and doctoral students in public management and public affairs programs in the United States and other nations. The 6th Edition of Understanding and Managing Public Organizations presents the latest research and insights from organization and management theory and their application to public organizations and the people in them. The book expands coverage from previous editions about organizational goals, performance and effectiveness, strategy, decision-making, structure and design, organizational change, operating environments, individuals and groups, motivation and work-related attitudes, leadership, teamwork, and more. Authors and professors Hal Rainey, Sergio Fernandez, and Deanna Malatesta provide new and expanded coverage of such topics as The context and distinctive character of public and nonprofit organizations, including expanded coverage of'publicness'and of the legal context including'state action'Performance management, measurement, organizational effectiveness, and managing for high performance Representative bureaucracy, workforce diversity, and performance Communication and information technology Employee engagement and empowerment, intrinsic motivation, self-determination theory, public service motivation, and positive organizational behavior—resilience, self-efficacy, optimism, and hope Recent developments in theory and thought on leadership, including authentic leadership, shared leadership, servant leadership, and integrated leadership Design and process topics including red tape and green tape, administrative burdens, and organizational routines Theoretical perspectives such as behavioral theory of decision making, resource dependence theory, and others, and their implications for public and nonprofit organizations Advances in theory and practice about rapid developments in collaborative governance, organizational networks, partnerships, and contracting Since the book is used in courses for students in numerous public affairs programs, this new edition updates the Instructor's Guide, with new and revised PowerPoint slides, cases, exercises, and discussion and examination questions These materials, with the topics in the chapters, are designed to address the learning outcomes required by NASPAA accreditation requirements Belonging on the shelf of scholars and students in public affairs, as well as anyone interested in public management or organization theory, this new edition of Understanding and Managing Public Organizations provides an advanced and comprehensive enhancement to a widely used and compelling series of previous editions.

Master the process of management with the skills-based, functional approach in Griffin's FUNDAMENTALS OF MANAGEMENT, 10E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of contemporary examples highlight organizations such as Starbucks, Hilton Hotels and Quicken Loans. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book also help you prepare for exams.

The Sensei Way at Work follows in the wake of dozens of successful business books on the Toyota production system, lean enterprise, and the Toyota Way, yet it is unique. It identifies the five keys that sustain successful lean production in Western enterprises—a challenge that has stymied business leaders, managers, and lean coaches for decades.The first reason for our frequent inability to sustain the initial gains of lean startups is a misunderstanding of the Japanese term'kaizen mind.'Many mistranslate it as a'hunger'for business efficiency and cost reduction. In fact, kaizen mind is a psychology of'mindfulness'joined with'creativity.'And once evoked by a sensei, it can be applied (without training) when a leader mandates that employees and managers solve quality problems and redesign the work together.The second reason is our need to develop new change leaders who know'the way.'A sensei immerses prospects in a series of challenges until they learn to do the work of change with the mind of a leader, that is, from the states of presence, flow, and compassion.Lasting organizational transformation becomes possible, even inevitable, when its leaders learn the five keys and realize'one big thing'in the Sensei Way.

This edited work uses the life and biblical teachings of Jesus to examine modern leadership theory. With the Gospel of John as its focal point, it depicts leadership traits such as compassion, empathy, humility, and transparency as essential to the ministry of Jesus. The authors explore concepts related to communication, conflict resolution, mentorship, authentic leadership, servant leadership, transformational leadership, and succession planning to show the applicability of principles espoused in biblical teachings to modern organizations. This book will make a valuable addition to the leadership literature by using the life of Jesus as a case study.

美國星巴克在全球75國有30000家店、30萬位員工，營收約270億美元。跟美國麥當勞餐廳一樣，是美國文化象徵。本書詳細說明其地理、功能組織沿革與主管。

This popular core textbook provides an authoritative introduction to business management. Covering all the functional areas of the field, the text provides a robust framework to help students understand the inter-relatedness of different aspects of management and how they fit together in an organisation. Strong emphasis is placed throughout on providing students with a thorough and practical grounding in the topic, with a focus on helping them developing effective management skills. Now in its fourth edition, Introduction to Management has been fully updated and expanded to cover new developments in the field.Written by a leading expert with extensive management experience, this is ideal reading for students studying introductory courses in management at undergraduate, postgraduate or MBA level. It does not require prior knowledge of business and management.New to this Edition:- Includes new chapters on innovation, enterprise, risk management, ethics and responsibility- New'Management in focus'boxes providing interesting and useful insights into management practice in the real world- New'Critical thinking, analysis and evaluation'feature to encourage students to think deeply about management problems

Understanding experience at work, especially in toxic organizations, is a multidimensional undertaking that must include all senses. The use of applied poetry has its primary value as an evocative approach to sensing, knowing, and understanding workplace experience. Poetry at its best condenses into relatively few words, metaphors, and images what conventional social science narratives would take much longer to articulate. Where poetry often hints and alludes, narrative seeks to spell out, expound, and complete. Where poetry leaves much mental space for the listener or reader to fill in with one's imagination, narrative fills in the spaces with rich detail. Applied poetry and its contextual stories offer a way of accessing workplace experience that is unique and valuable in terms of understanding lives at work. The use of complementary psychodynamic theories, like all theories, is a way of trying to account for what we have found and experienced and in particular why it happened.'Why,'the authors suggest, is critical in terms of understanding the sensing, images, and metaphors evoked by the poetry and stories that may resonate with hearers and readers for reasons that are unconscious and are rooted in the past. These transferences that come forward from life experience into the present are the critical data we work with. These are the data of psychoanalysis. This book both widens and deepens the scope of organizational research offered by other researchers, theorists, and approaches to understanding, interpreting, explaining, leading, and consulting with workplace organizations. Its triangulating integration of applied poetry, experience and stories behind the poetry, and the three psychoanalytic models of explaining life in workplaces, is a new and distinct contribution to organizational research, leadership, and consulting efforts to help organization members solve real, underlying problems and not offer simplistic, formulaic solutions based solely on a study of the organization's surface. It will be of interest to researchers, academics, and students in the fields of organizational studies, leadership, and management.

On-going coaching and development that can be a “game changer” for all employees! All great coaches know how to ask good open-ended questions and how to give effective feedback. They keep a balanced and honest perspective that separates the person from the problem or issue; coaching to leverage their unique strengths and helping them improve weaknesses with a mindset focused on continuous improvement. This ongoing coaching and development can be a “game changer” for all people and teams with access to it. But what about the teams and players that aren't empowered—or even allowed—to expand their roles? Or the team members whose careers don't inspire or play to their natural gifts, talents, and strengths? It's painful for any organization or manager when people on their team aren't given the tools to succeed; and more painful still when the team member doesn't yet realize it. But by coaching through leadership, any manager of any organization can create a supportive structure that helps assign the right roles, resources, tools, and career opportunities that will best leverage their strengths. Determines coachability and readiness for employee change and improvement Builds awareness to deal with the right issues, challenges, and opportunities Offers leaders/managers the tools to help a performer leverage their greatest gifts, talents, and strengths Allows for dialogue and tactics to close gaps in experience, communication styles, and personality Guides managers in how to have dialogue around difficult and important issues with their employees Includes coaching principles, practices, and tools with practical, real-world examples Offers strategies and tools to help employees become more motivated for effective change, action, and accountability Each chapter includes a series of powerful and provocative coaching questions for any leader or manager to use immediately in the workplace.

Ricky Griffin's FUNDAMENTALS OF MANAGEMENT, 9th Edition invites you into the study of management with a dynamic approach organized around the functions of management. You will strengthen your management skills with a proven balance of theory and practice as well as engaging learning features. Student-oriented skill applications and cases keep you focused and actively learning. A variety of exercises equip future managers to handle critical business situations.

Now in its third edition, this project management classic has been updated with an array of field-tested tools to help upper management ensure the success of projects within organizations. For over twenty years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach, along with practical tools such as templates, surveys, and benchmark reports for savvy leaders who want to ensure project success throughout their organizations. The insights in this book will help management speed projects along instead of getting in their way. All too often, well-intentioned managers put roadblocks in the team's way instead of empowering them with the tools they need to succeed. This approach to project environments, grounded in decades of research and practice, will help you make your organization the most project-friendly it's ever been. Organizational changes rarely work unless upper management is heavily involved. Although project managers are most closely responsible for the success of projects, upper managers are the ones who ultimately create an environment that supports those projects. The way upper managers define, structure, and act toward projects has an important effect on the success or failure of those projects and, consequently, the success or failure of the organization. This book helps all managers understand the need for project management changes and shows how to develop project management as an organizational practice.

This book is the first-ever authoritative work on the use and management of humor in the workplace. It is a practical guide for everyone involved: the humorists (‘jokers'), the targets (sometimes ‘victims'), the observers (‘audience') and most of all the managers who have to ‘set the tone'and encourage, control and manage humor. Humor is part and parcel of every workplace. However, while it usually demonstrates and fosters a united, happy workforce, it can at times be deeply damaging and divisive. The authors – academics with vast organizational experience and a research-based understanding of humor at work – bring together state-of-the art knowledge of the topic, making it fun, accessible and readable for all humor participants. The topics include how humor works, humor cultures in organizations, the many forms of workplace humor and their pros and cons, humor rituals at work, digital humor, workplace jokers, the 21st centuryissue of ‘political correctness', and both the ‘bright side'of humor (assisting positive cultures, making work ‘fun'), and its ‘dark side'(where humor offends and humiliates). With over 60 ‘real life'illustrative stories of workplace humor, a self-completion questionnaire to measure the Humor Climate in your organization, end-of-chapter ‘takeaways'and an end-of-book summary advocating ‘best practice', the book is a ‘fun', how-to-do-it guide that will both inform and entertain.

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to:Gather and analyze customer feedbackEmpower employees to fix problemsTrack your impact on revenueGenerate sensational word of mouthTap opportunities to cross-sell and up-sellStrategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off. Transform customer service into a strategic function, and reap benefits far exceeding investments.

NATIONAL BESTSELLERNAMED ONE OF THE MOST INSPIRING BOOKS OF 2018 BY INC.NAMED ONE OF THE BEST STARTUP BOOKS OF ALL TIME BY BOOKAUTHORITY The Messy Middle is the indispensable guide to navigating the volatility of new ventures and leading bold creative projects by Scott Belsky, bestselling author, entrepreneur, Chief Product Officer at Adobe, and product advisor to many of today's top start-ups. Creating something from nothing is an unpredictable journey. The first mile births a new idea into existence, and the final mile is all about letting go. We love talking about starts and finishes, even though the middle stretch is the most important and often the most ignored and misunderstood. Broken into three sections with 100+ lessons, this no-nonsense book will help you: • Endure the roller coaster of successes and failures by strengthening your resolve, embracing the long-game, and short-circuiting your reward system to get to the finish line. • Optimize what's working so you can improve the way you hire, better manage your team, and meet your customers'needs. • Finish strong and avoid the pitfalls many entrepreneurs make, so you can overcome resistance, exit gracefully, and continue onto your next creative endeavor with ease. With insightful interviews from today's leading entrepreneurs, artists, writers, and executives, as well as Belsky's own experience working with companies like Airbnb, Pinterest, Uber, and sweetgreen, The Messy Middle will outfit you to find your way through the hardest parts of any bold project or new venture.

Effective leadership does not occur by chance. Leaders must be trained and groomed for the daunting responsibility of leading organizations. Research shows that half of the people currently in leadership positions will fail. Why they fail and what can be done to prevent failure are the main subjects of this book. It shows that effective leadership is possible and illustrates why and how, based on research and case studies from an epidemiological perspective. The epidemiological word “determinant” is used frequently, and is a word that no other book on leadership uses. Epidemiologists work from two basic principles: namely, that all diseases have determinants and that diseases do not occur randomly. In other words, there are always causes for diseases and patterns that describe how diseases spread. Effective and ineffective leadership always have determinants that are not randomly distributed; the impacts are uniformly and deeply spread throughout an organization. Like the epidemiologists, this book not only identifies leadership determinants, but also provides research-based “antidotes” at the end of each chapter, along with a summary of the most salient points in the chapter. This book offers examples of leadership and governance from the non-profit sector, businesses, public and private education, higher education, and other organizations, highlighting over 50 case studies to illustrate concepts about leadership.

Se former en continu, dès à présentEncadrer et coacher des collaborateurs en vue d'atteindre ensemble un objectif précis n'est jamais une mince affaire. La fonction managériale laisse peu de place à l'improvisation et requiert un certain nombre de compétences pour pouvoir gérer efficacement tous les facteurs de production, ressources financières, matérielles et humaines.Les concepts élémentaires de gestion interneBien que la meilleure des formations reste l'expérience du terrain, ce guide permet de se constituer des bases solides et de progresser rapidement en tant que manager en s'imprégnant des principes fondamentaux de la gestion opérationnelle.Comprendre les bonnes pratiques de management, les erreurs à ne pas commettre, les pièges à éviter… autant de clés transmises au travers de théories centrales et d'exemples tirés de situations réelles.Décrypter des situations multiples et complexesDevenez un manager efficace est un livre de référence qui s'attache à présenter simplement et de manière pratique des outils de management classique. Le lecteur y trouvera :• des conseils avisés pour mener un projet de bout en bout avec succès ;• des théories d'aide à la décision opérationnelle telles que les rendements décroissants ou le principe de Pareto ;• une présentation du tableau de bord prospectif, outil permettant de mesurer la performance et d'assurer une cohérence entre les activités quotidiennes et la vision globale de l'entreprise ;• un bon moyen d'identifier précisément les sources d'un problème avec le diagramme d'Ishikawa ;• des outils de gestion de la qualité comme la méthode Kaizen, la méthode Six Sigma et le Value Stream Mapping ;• de bons conseils de gestion des ressources humaines avec le principe de Peter.Ce guide compile ainsi 9 théories essentielles de management qui, ensemble, fournissent au lecteur un large panorama sur l'art de diriger les hommes et les projets.

Set aside trends to focus on the fundamentals of great leadership Reframing Organizations provides time-tested guidance for more effective organizational leadership. Rooted in decades of social science research across multiple disciplines, Bolman and Deal's four-frame model has continued to evolve since its conception over 25 years ago; this new sixth edition has been updated to include coverage of cross-sector collaboration, generational differences, virtual environments, globalization, sustainability, and communication across cultures. The Instructor's guide has been expanded to provide additional tools for the classroom, including chapter summary tip sheets, mini-assessments, Bolman & Deal podcasts, and more. These recent revisions reflect the intersection of reader recommendations and the current leadership environment, resulting in a renewed practicality and even greater alignment with everyday application. Combining the latest research from organizational theory, organizational behavior, psychology, sociology, political science and more, the model detailed here provides real guidance for real leaders. Guide, motivate, and inspire your team's best performance as you learn to: Optimize group, team, and organizational structure Build a positive, collaborative dynamic across generations, teams, and sectors Understand power and conflict amidst the internal and external political landscape Shape your organization's culture and build a cohesive sense of spirit Bolman and Deal's four-frame model has withstood the test of time because it offers an accessible, compact, and powerful set of ideas for navigating complexity and turbulence. In today's business climate, leadership trends come and go; today's flash in the pan is tomorrow's obsolete strategy, but a leadership framework built on a solid foundation will serve your organization well no matter what the future holds. Reframing Organizations provides clear guidance and up-to-date insight for anyone facing the challenges of contemporary leadership.

There's far more bad management behavior taking place today than the well-intentioned doling it out realize... and even more than those on the receiving end are aware of! There's little mystery about what good management entails; the biggest mystery is why people are calling this bad behavior'good enough.'Today's managers work in a success and self-preservation mindset, which doesn't always translate to a productive and mission-oriented environment. Too many erroneous assumptions are involved when following the mainstream tenets of work culture, which sap morale, well-being, and performance at both the individual and organizational levels. In Good People, Bad Managers: How Work Culture Corrupts Good Intentions, author Samuel A. Culbert makes readers aware of what bad habits are routinely followed by well-intended managers. Managers need to understand the causes for their constant distraction, become more aware of the negatives they inadvertently inflict, and the hollowness of the rationales they use to justify what they do. Company leaders, CEOs, and top tier managers need to become more aware of the ever-present concerns of their own workforce, implementing the management mentality they want in their company and then teaching their managerial employees how to absorb it. Culbert offers practical advice for effecting this necessary cultural change in the workplace. Peppered with illuminating and helpful case studies throughout, this is the perfect guide for showing managers exactly how to conduct themselves more intelligently, and, as opportunities arise, in a manner that contributes to the common good.

The guide for all leaders and senior managers, offering the answers to critical questions on organizational design and management.Every year, over 10,000 business books are published-and that's before you add in the hundreds of thousands of articles, blogs, and video lectures that are produced. Leaders can't possibly hope to digest it all, and writers increasingly sensationalize and spin their ideas in order to be noticed. The result? Put quite simply, the field of management thinking is in danger of losing the plot.In this new book, Scott Keller and Mary Meaney-Senior Partners at McKinsey & Company, the world's preeminent management consultancy-cut to the chase by answering the 10 most important and timeless questions that every leader needs to answer in order to maximize the performance and health of their organization. What's more, the authors recognize that great leaders may not have time for long-winded business books. In Leading Organizations, answers are kept to the essentials-hard facts, counter-intuitive insights, and practical steps-all presented in an accessible and highly visual format. If there's one essential business book you should read-ever-it's this one.

Method and process are important in business analysis, but knowing how to use them is even more so. Business analysts can increase effectiveness most by developing soft skills. You will find that these skills are transferable across project types and industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even better leader.

Las claves para combatir la incompetencia en el trabajoEste libro es una guía práctica y accesible para entender el principio de Peter, que le aportará la información esencial y le permitirá ganar tiempo.En tan solo 50 minutos usted podrá:• Entender la idea del empleado eficiente que se vuelve incompetente al alcanzar un nivel superior• Identificar los distintos niveles de competencia entre sus empleados y descubrir cómo reconocer los síntomas de la incompetencia• Utilizar el principio de Peter para eliminar la incompetencia en su negocio y alcanzar el éxitoSOBRE 50MINUTOS.COM | Economía y empresa50MINUTOS.COM le ofrece las claves para entender rápidamente las principales teorías y conceptos que rigen el mundo económico actual.Nuestras obras combinan teoría, estudios de caso y múltiples ejemplos prácticos para que amplíe sus competencias y conocimientos sin perder tiempo. ¡Descubra en un tiempo récord las claves para el éxito de su negocio!

Dieses Buch liefert Verkaufs- und Vertriebsmethoden sowie erprobte Werkzeuge für die tägliche Praxis in der Führung von Vertriebsmitarbeitern. Nikolaus Rauch dokumentiert Inhalte und Fragen im gesamten Vertriebsablauf: von der Suche nach Kundenbedürfnissen über die Entstehung von Leistungen bis hin zur Kundenbetreuung. Das Buch hilft bei der Gestaltung einer gemeinsamen vertrieblichen Vision und dem Aufbau einer erfolgreichen Community of Practice. Bessere Ergebnisse im Vertrieb sind garantiert!

MANAGEMENT, 12E, takes a functional, skills-based approach to the process of management with a focus on active planning, leading, organizing and controlling. Griffin carefully examines today's emerging management topics, including the impact of technology, importance of a green business environment, ethical challenges, and the need to adapt in changing times. This edition builds on proven success to help strengthen your management skills with a balance of classic theory and contemporary practice. Numerous new and popular cases and learning features highlight the challenges facing today's managers. Hundreds of well-researched contemporary examples, from Starbucks to The Hunger Games to professional baseball, vividly demonstrate the importance of strong management to any type of organization. MindTap has been completely revised and updated to incorporate a suite of new digital resources designed to facilitate and measure student success. Students can synchronously work together in the experiential exercises to create videos, write papers, deliver presentations and more. Interactive Self Assessments help students engage students by helping them make personal connections to the content presented in the chapter. Our adaptive learning solution provides customized questions, text, and video resources based on student proficiency.

Leverage the power of failure in your organization Nobody wants to fail, but failure is a fact of life. Most of us treat it as a regrettable, even shameful, event best overlooked. In truth, failure can be a game-changing strategic resource that can help you and your organization achieve the greater success you crave. The Other'F'Word shows how successful leaders and teams are putting failure to work every day - to re-engage employees, spark innovation and accelerate growth. Authors Danner and Coopersmith - with their rare blend of senior-level executive experience, global advising, teaching acumen and cross-discipline perspective - share these valuable new practices, and show how they can improve results across your organization. Based on exclusive interviews with prominent leaders and insightful examples from their own in-depth work, the book features a practical seven-stage framework to liberate failure as a force to advance your leadership agenda. After all, everyone creates and confronts failure on a daily basis. Why not use it to your advantage? The Other'F'Word shows you how to: Start an open, productive conversation about failure across your organization Reduce the fear of failure that stifles initiative, creativity and engagement Anticipate, prepare for and respond to failure, so you can leverage it when it happens Harness failure as a catalyst to drive innovation, improve performance and strengthen culture Failure's like gravity – pervasive and powerful. Whether you're a leader or team member of a startup, a growing business, or an established enterprise, failure is today's lesson for tomorrow. Let The Other'F'Word show you how to apply this lesson and take your company where it needs to go.

Boost competence and efficiency in your companyThis book is a practical and accessible guide to understanding the Peter Principle, providing you with the essential information and saving time.In 50 minutes you will be able to: • Understand the theory behind the Peter Principle and how it can affect the performance of your company • Identify the different levels of competence among your workers and learn how to recognize signs of incompetence • Recognize the structure of promotions in your company and avoid inefficiencyABOUT 50MINUTES.COM | Management & Marketing 50MINUTES.COM provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications are easy to use and they will save you time. They provide elements of theory and case studies, making them excellent guides to understand key concepts in just a few minutes. In fact, they are the starting point to take action and push your business to the next level.

Weaving together prescriptions with a series of cases, Systemic Change Management describes the value and how-to of a systemic or enterprise approach to organizational change. Each capability presented here promotes change, but when used together create synergies that magnify their individual impact within and between collaborating organizations.

'The best sales book of the year'— strategy+business magazineThat gap between your company's sales efforts and strategy? It's real—and a huge vulnerability. Addressing that gap, actionably and with attention to relevant research, is the focus of this book.In Aligning Strategy and Sales, Harvard Business School professor Frank Cespedes equips you to link your go-to-market initiatives with strategic goals. Cespedes offers a road map to articulate strategy in ways that people in the field can understand and that will fuel the behaviors required for profitable growth. Without that alignment, leaders will press for better execution when they need a better strategy, or change strategic direction with great cost and turmoil when they should focus on the basics of sales execution.With thoughtful, clear, and engaging examples, Aligning Strategy and Sales provides a framework for diagnosing and managing the core levers available for effective selling in any organization. It will give you the know-how and tools to move from ideas to action and build a sales effort linked to your firm's unique goals, not a generic selling formula. Cespedes shows how sales efforts affect all elements of value creation in a business, whether you're a start-up seeking to scale or an established firm looking to jump-start new growth. The book provides key insights to optimize your firm's customer management activities and so improve selling and strategy.

The how-to guide to tackling business growth problems head on Responding effectively to the demands of a growing company, regardless of size, is one of the great challenges facing businesses in this increasingly competitive climate. Successful growth requires careful attention to the robustness of organizational structure and systems as well as reconciling the different speeds at which different division within a company may develop. Guide to Managing Growth is one of the first and only books to explicitly address these challenges, and help prepare business leaders to grow their business in productive, successful ways. Written by Rupert Merson of the London Business School Business growth needs intelligent and sensitive management Applicable to all types of business: young or more mature, small or substantial Examines the change growth brings to every aspect of the business -- people management, marketing, customer and client management, financial management, organizational design, and performance management and measurement Jargon-free and to the point, Guide to Managing Growth explores the different aspects of growth and outlines strategies and tactics that will enable businesses to address the issues they face and move forward to a bigger and even more successful future.

Casuistry, Virtue and Business Ethics brings together three important processes for business ethics: casuistry, virtue ethics and the business case method. In doing so, it considers the overlap and synergy of casuistry and virtue ethics, the similarities and differences of casuistry and the business case method and the relationships between emerging and well-established cases. The goal of the book is twofold: to provide a distinctly practical method for moral decision-making within the context of business and to illustrate how contemporary vexing issues are similar to those of the past and how they might be resolved satisfactorily.

QFINANCE: The Ultimate Resource (5th edition) is the first-step reference for the finance professional or student of finance. Its coverage and author quality reflect a fine blend of practitioner and academic expertise, whilst providing the reader with a thorough education in the may facets of finance.

Achieving employee engagement is crucial to the success and continued high performance of any organization. But with budgets tighter than ever before, economic struggles and an increasingly stressful workplace for staff, it has become an increasingly difficult task.Aimed at HR practitioners and managers, Employee Engagement offers a complete, practical resource for understanding, measuring and building engagement. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics, this book will help you assess and drive engagement in your organization. Case studies include British Gas, Capital One, Asda, Ministry of Justice, Mace and RSA.

What do you want your life to be like when you're 25? 35? 55? Do you want a job that will feed you and your family or do you want a career that will be an integral part of your life—a career that will feed your passions, enable the lifestyle you choose, and be a continual source of engagement and pride? But do you really have the luxury of even considering your dream job in an era in which more than 40 percent of college graduates can't even get jobs that require college degrees, much less jobs in their field? Not only should you think about your dream job—you owe it to yourself to do so. You just need a plan. This book will help you develop that plan by first examining how the careers of the future will differ from those of the past, where these jobs and careers will and won't be, and the range of skills (many of which are not taught in schools) they will require. With this context, it then lays out a three-stage, 20-step plan that will help you: • Objectively assess and develop your skills and align them with your passions • Assess the career opportunities that will best utilize these skills in pursuit of your passion • Expand your career options and hedge your bets by identifying complementary “safety careers” • Evaluate your post-high school education options and create an education plan that is best suited to you and your career choice • Prioritize the factors you should consider in targeting your critical first career-track job and use that job to expand your long-term career options

Today's views of leadership and management have significantly expanded to incorporate a variety of elements such as rewards, visions, and worker participation. However, most perspectives still view leadership as something that is assigned to a designated person who then exercises influence downward toward subordinate followers. In many ways the persistent top-down command and control theme that supports established leadership thought and practice prevents organizations from fully tapping into their human resources, in turn limiting their flexibility to meet the challenges of increasingly dynamic, complex, and competitive environments. Shared Entrepreneurship replaces the top-down approaches of the past with a new framework that draws strengths and innovation from collaboration and sharing. This book is divided into two main sections. The first section consists of six chapters which provide an in-depth overview and discussion of shared entrepreneurship. The second section consists of eight original case studies commissioned by the authors, featuring such companies as Herman Miller, Inc., SRC Holdings, and W.L. Gore & Associates.

'The best sales book of the year'— strategy+business magazineThat gap between your company's sales efforts and strategy? It's real—and a huge vulnerability. Addressing that gap, actionably and with attention to relevant research, is the focus of this book.In Aligning Strategy and Sales, Harvard Business School professor Frank Cespedes equips you to link your go-to-market initiatives with strategic goals. Cespedes offers a road map to articulate strategy in ways that people in the field can understand and that will fuel the behaviors required for profitable growth. Without that alignment, leaders will press for better execution when they need a better strategy, or change strategic direction with great cost and turmoil when they should focus on the basics of sales execution.With thoughtful, clear, and engaging examples, Aligning Strategy and Sales provides a framework for diagnosing and managing the core levers available for effective selling in any organization. It will give you the know-how and tools to move from ideas to action and build a sales effort linked to your firm's unique goals, not a generic selling formula. Cespedes shows how sales efforts affect all elements of value creation in a business, whether you're a start-up seeking to scale or an established firm looking to jump-start new growth. The book provides key insights to optimize your firm's customer management activities and so improve selling and strategy.

This helpful resource is your one-stop reference guide to learning an array of terminology so you can impress your bosses and intimidate your peers.What in the world is an acid test ratio, and what does chemistry have to do with anything? How can you talk about your chase demand strategy, per request of the board, if you have no idea what they're talking about? The business world today consists of a constantly growing range of terminology that not even the brightest and most confident MBA graduates can improvise their way through without a thorough understanding of what they're talking about.The AMA Dictionary of Business and Management explains accounting rules, legal terminology, slang and buzzwords, acronyms, management theories, historical figures, economic concepts, performance metrics, and more--all the crucial ideas that have transformed business practices and management science in the past 25 years. This book covers a vast range of terminology from all areas of business including:management,strategy,finance,human resources,economics,marketing,sales,insurance,and international business. With the clear, authoritative explanations of more than 6,000 key business terms as well as longer entries for ideas needing more elaborate explanations, The AMA Dictionary of Business and Management supplies the depth and clarity needed to better understand the expansive and complex business world of the twenty-first century.

With contributions from many of the leading researchers in the field, the Handbook of Research on Crisis Leadership in Organizations summarizes much of the theory, research, and opinion about various facets of crisis leadership in order to advance this emerging field. It recognizes that crises have become an almost inevitable part of organizational life, and describes how leaders can facilitate people getting through the crisis. The handbook is divided into four parts: Attributes and behaviors of the crisis leader; leadership of subordinates during a crisis; managing the present crisis and prevent future crises; and an integration of approaches to understanding crisis leadership. Enough knowledge has been accumulated about crisis leadership in organizations to serve as guidelines for practice, as well as a research base to build on for the future. Leaders must help others get through crises as well as prevent them. Researchers in the field of crisis leadership and crisis management will find this important resource invaluable. Academics and students of organizational behavior, industrial and organizational psychology, and management will also find much of interest and might also suggest the book as a valuable addition to their library as an important resource in the field of crisis leadership. Human resource professionals in larger organizations as well as management consultants who endeavor to acquire advanced knowledge about this field will find the practical aspects of keen interest as well.Contributors: J.B, Adams, R.D. Arvey, G. Bonvillian, S. Chaidaroon, B. Crane, E. Deverell, A. Drory, A.J. DuBrin, S.B. Dust, E.H. Fram, K. Hyo-Jung, E.H. James, T. Jaques, R.S. Littlefield, K.E. Medeiros, G. Meisler, S.L. Muffet-Willett, M.D. Mumford, A. Pang, K. Parsons, P.J. Partlow, R.F. Piccolo, R. Pillai, R. Rajah, E. Vigoda-Gadot, L.P. Wooten

21 Dirty Tricks at Work is about lies. The type of underhand, pernicious and downright Machiavellian scheming that goes on in business every day. An estimated £7.8bn is lost each year in the UK alone though unnecessary and counter-productive office politicking. But 21 Dirty Tricks at Work is also a book of hope. It exposes the classic manoeuvres and gives practical advice on dealing with them to the vast majority who just want to do a good day's work. 21 Dirty Tricks at Work provides you with all the information you need to spot negative tactics and self-interested strategies. It shows you how to spot the games frequently being played and how to come out with your credibility intact and your sanity preserved. So, if you are fed-up of being on the receiving end of constant backbiting and skulduggery from workmates, join hands with the authors and get Machiavelli on the run!

This guide to rewriting the rules of management is perfect for millennials looking to achieve career and professional success.Millennials have begun moving into management positions everywhere and are shaking up the workplace as they go. The generation that was raised in an age of instant communication, and questioning authority has begun tearing down the corporate ladder, communicating on the fly, and bringing play to work. Even with all the exciting potential that lies ahead for these creative, bold thinkers, it will be pointless if they cannot effectively bridge the gap between the hierarchical management style of senior executives and the casual, collaborative approach of their peers.Manager 3.0 is the first management guide written exclusively for the Millennial generation, where you will learn how to master crucial skills such as:dealing with difficult people,delivering constructive feedback,and making tough decisionsYou will also gain insight into the four generations currently in the workplace and how they can successfully bring out the best in each.Packed with company interviews and corporate examples, Manager 3.0 will help these promising new managers connect with and encourage the unique talents of the generations around them, while also developing an effective leadership style of their own.

Das Informations-Zeitalter bringt dramatischen betrieblichen Wandel. Mit ihrem Konzept eines Organisations-IQ entwickeln die Autoren quantitative Instrumente, um festzustellen, wie Organisationen Informationen aufnehmen und ihre Informations-Architektur aufbauen. Mit vielen Fallstudien.

For project managers looking to establish credibility and drive winning results, author Tom Kendrick's groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle.Results Without Authority is the definitive book on control--teaching the three principal levels of control, including project process, influence, and metrics, among other important areas. You learn the surefire way to keep projects moving forward: by relying only on these factors.The book's completely updated second edition includes new information on:agile methods and evolving project management tools,strategies for working with virtual teams,analytical versus “blink” decision processes,the use (and misuse) of social media in project environments,and the myth of multitasking.For project leaders lacking clear-cut authority, getting everyone on board--and keeping them there--can be a challenge. Whether you're managing small, team-level projects or major organizational initiatives, Results Without Authority is the must-have guide to getting the best outcomes for your company.