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Human resource management as a field of research is a broad church, with a wide variety of research methods in use. This Handbook focuses on qualitative research methods and explores the opportunities and challenges of new technologies for innovating data collection and data analysis. The editors have brought together 18 chapters, written by some of the world's leading researchers in their field. They begin with the importance of good project design and then move on to reflect on innovations and developments in data sources, such as netnographical methods, legal research methods, the use of news media, and historical research. They go on to outline innovations in data collection methods with particular pertinence to key HRM topics. Finally, the contributors explore innovative data analysis, looking at the importance of computer-supported qualitative research, causal cognitive mapping and deriving behavioural role descriptions from the perspectives of job-holders.This Handbook is an invaluable tool for students, researchers and academics in the field of human resource management.Contributors: P. Ackers, S. Branch, R. Cameron, C. Cassell, G. Clarkson, J. Cogin, J. Ewart, M.T. Hardin, M. Humphreys, R. Johnstone, M. Learmonth, D. Lewin, R. Loudoun, F. Malik, A. McDowall, J.L. Ng, W. Nienhüeser, L.S. Radcliffe, S. Ramsay, J. Richards, C. Rojon, S. Sambrook, M.N.K. Saunders, K. Townsend, K.L. Unsworth, R. Winter

In recent years many employers in the U.S., Great Britain, Ireland, and elsewhere, often in partnership with their unions, have turned to new approaches to managing and resolving workplace disputes. In the U.S. this movement is often called “alternative dispute resolution” (ADR), an approach that involves the use of mediation, arbitration, and other third-party dispute resolution techniques, rather than litigation, to resolve workplace disputes. Some employers have established so-called “conflict management systems,” a pro-active, strategic approach to handling workplace conflict. This volume contains chapters by some of the world's leading scholars of workplace dispute resolution and conflict management as well as chapters by emerging younger scholars in these fields. The chapters present original research that combines cutting-edge thinking about the theoretical dimensions of ADR and conflict management along with rigorous empirical analyses of real-life data.