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Whether it's managing people, taking care of others or working collaboratively in a team, so much of what people do in the workplace is dependent on their ability to work effectively with others. Now in its fourth edition People Skills provides an up-to-date guide to the knowledge and skills required for working successfully with people. Written with the accessibility and practical application for which Neil Thompson is renowned, this book is written for people at all levels. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. Divided in to three key areas of people skills development: • Part I highlights the importance of personal effectiveness; it draws on the key personal skills that are essential to working with people. This includes time management, stress management, being creative and building resilience. • Part II explores core interaction skills; it begins by looking at the diversity of the people we interact with and goes on to equip readers with core communication skills, including verbal, nonverbal and written. It also addresses complex tasks, such as managing conflict appropriately and successful interviewing.• Part III outlines the skills of intervention; it focuses on looking at what needs to be done and the necessary steps to make it happen. From developing anti-discriminatory practice to decision making and reflective practice, it focuses on problem-solving skills in the workplace.Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.

In the field of leadership so much of what is available falls short of addressing the heart of the leadership experience: the complexity of human existence. Neil Thompson adopts an existentialist outlook to show that a human-centred approach is key to effective leadership. Critical of other approaches to authentic leadership, he demonstrates the impact of using existential authenticity to empower the workforce. Divided into three parts it explores the problems with current leadership theory and practice; unravels existentialist philosophy and its contribution to an authentic approach to leadership; and applies authentic leadership to practice by linking key skills to different problem scenarios. Though grounded in complex ideas, Thompson's work successfully translates these into a leadership philosophy that is presented with clarity, accessibility and practical application. It is a book for anyone practising, or training to practise, in a field that requires strong leadership skills, including business and management, social work; youth work; nursing and health care; sport and beyond.

At the heart of every organisation are the people that contribute to it. Neil Thompson's latest book offers an outstanding guide to the art of management by highlighting the, too often taken for granted, importance of staff and their well-being at work. The result is a unique introduction to people management that focuses on getting the best, rather than simply the most, out of staff in the workplace. Combining theory and practice in clear and sensitive balance, this book: Is unrivalled in scope, covering 30 key tasks and challenges faced by managers, from recruitment and staff motivation to grievances and bullying. Adopts a multidisciplinary approach applicable across many organisational settings for readers whatever their background. Is written with the clarity and practical focus for which Neil Thompson is renowned, ensuring a navigable and intuitive companion for students and new and aspiring managers alike. People Management is an ideal textbook for students taking courses on human resources, management and leadership across a range of fields, from Business and Organisation Studies to professional qualifications in Nursing, Social Work and related people professions. It also a rich and succinct tool for practising managers.