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Take ownership of your work and unleash the power of agency in your organization!To help give employees the power, influence, and voice necessary to truly excel in their workplace, organizational development experts Miller and Katz reveal the importance of agency and offer practical advice on how to achieve it.With more knowledge workers entering the workplace, many are being stifled by traditional employee-manager relationships that hamper their ability to fully contribute and feel engaged at work. And in a constantly changing and competitive world of work, organizations must evolve to keep up with worker satisfaction or else face a decrease in performance and loss in talent.The solution? Enabling your employees to exercise their individual agency in the workplace. Through an actionable roadmap that highlights common pitfalls and practical steps necessary for establishing a culture of greater agency, this book will provide individuals, teams, managers, and leaders with concrete ways to clarify their current level of agency and identifies specific actions they can take to exercise greater agency.

Reorganisaties, fusies, bezuinigingen, beleidswijzigingen, nieuwe methodieken, verhuizingen, nieuwe collega's, nieuwe managers, nieuw bestuur… Grote en ook minder grote veranderingen leiden vaak tot een gevoel van onveiligheid, verwaarlozing en machteloosheid in teams en organisaties. Vooral de oudgedienden die al vaker koerswijzigingen hebben moeten doorstaan, voelen zich gedupeerd en gedemotiveerd, terwijl de jongste generatie werknemers staat te trappelen van ongeduld om door te kunnen naar de toekomst. Er ontstaan kampen en conflicten, en de manager die verantwoordelijk is voor de implementatie neigt ernaar zich achter de nieuwelingen te scharen. Welke mechanismen zijn hier aan het werk? Hoe kun je medewerkers veiligheid en continuïteit bieden opdat er weer ruimte ontstaat voor diversiteit en verbondenheid in het team? Er valt een vergelijking te maken met generaties, rollen en patronen in families, de kern van Beschermjassen. Elke organisatie kent – net als families en samenlevingen – zwarte bladzijden, verborgen lijden en oud zeer. Het is belangrijk deze onder het tapijt geschoven verhalen en geschiedenissen samen met alle werknemers aan het licht te brengen en aan te kijken. Dan wordt het reinigend vermogen geactiveerd, kan de meerstemmigheid en verbondenheid opnieuw een plek krijgen en wordt de bezieling teruggebracht in de organisatie. Begeleiden van transities in teams en organisaties is bedoeld voor managers, begeleidingskundigen, teamleiders, coaches, trainers en hrm-professionals. Het is een handleiding om deze processen bij verandering te begrijpen en te faciliteren aan de hand van het werkmodel Beschermjassen. Het zit boordevol herkenbare verhalen en voorbeelden uit de praktijk.

The new paradigm in employee development assumes that employees should proactively direct their learning and growth. Most workplace learning is basically informal and occurs through daily-work routines, peer-to-peer interactions, and networking, and typically brings about signifi cant positive outcomes to both individuals and organizations. Yet, workplace learning always occurs in a predefi ned context and this context has recently changed. Hereafter, many people have been delegated to work from home or any other remote location. Many employees would like to maintain remote or hybrid work design in the future, as well. In this research monograph, the authors explore an unexplored topic in social science research concerning proactive employee development through informal learning in new ways of working (NWW).The monograph will be of interest to students and researchers in organizational studies, organizational behavior, organizational psychology, and organizational learning, as well as human resource professionals concerned with employee development and the changing nature of work.

Humanizing Businesses for a Better World of Work provides a strategic perspective on how organizations can transform their structures and practices to accommodate a more humanized, people-first workplace in the face of the fundamental transitions happening in the post-pandemic world. The book delves into several key areas of organizational transformation such as innovative organizational structures, the collaboration between businesses and B-schools, redesigning work models and environments, the impact of global megatrends on the talent economy, rethinking and cultivating brand's personality and values, and the role of organizational leaders in this process. Editors Radhika Shrivastava and Kokil Jain have brought together a diverse group of contributors to explore the concept of humanizing businesses and the role it plays in developing greater strategic resilience to navigate future shocks. This unique approach will be highly valuable for academic researchers in the field of organizational behaviour, human resource management, and strategic management, as well as MBA/Executive Education students and practitioners in these areas.

Remote working is a developing idea that many organizations are embracing, especially in light of COVID-19 and the rise in demand for remote and hybrid roles. As there is no standard model to use for implementation, a number of problems and difficulties develop as popularity increases and hybrid working environments become normalized. This book presents the views, opinions, and reality of remote work and creating an appropriate internal marketing culture in a remote environment. The key topics explored are the significance of remote work, remote work practice, reshaping the work environment, designing remote work, models of remote work, challenges of remote work facing business organizations, remote work management, innovations and technology, the role of motivation and satisfaction in organizational development, employee empowerment in a remote setting, transparency and commitment for sustainable development, and the future of remote work. This research volume will be of value to researchers, academicians, practitioners, and students in the fields of human resource management, organizational studies, and innovation management.

Social Impact, Organizations and Society represents endeavors to comprehensively explore the essence of social impact. The editors aim to elucidate its definition, scope, measurement and implementation. Delving into how organizations integrate social impact into their core missions, decision-making processes and operational frameworks, this monograph strives to identify avenues for enhancing social impact generation. Furthermore, its focus lies on fostering effective relationships with diverse stakeholder groups and providing empirical evidence of social impact practices across industries and sectors. Through an in-depth examination of the latest research, this monograph sheds light on the evolving role of corporate social responsibility and its significance amidst contemporary challenges.Chapters 1, 3, 4, 5, 6, 11 and 14 of this book are freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

This book exposes two inspiring research categories: digitization and trust. Digitization is a phenomenon that dynamically modifies the modern world in almost every area. Modern technologies, artificial intelligence and humanoid robots are instruments with an increasingly significant impact on the shape of the management process of modern organizations, including the way people are managed. Trust is a subtle concept, with a very different interpretation, influencing the behaviour of employees in a multifaceted way. A superficial look at the combination of both categories seems to see them as irrational. Upon closer examination, however, it exposes many interesting fields of scientific exploration. Trust, as a research category, has been included in three significant dimensions: in relation to co-workers, superiors and information technology, dominated by digitization. Each draws attention to different problems of priority importance for the organization. Asserting the idea that trust in the conditions of digitization becomes a category of timeless importance in the interdisciplinary dimension, this volume will be of interest to researchers, academics, practitioners and advanced students in the fields of management of technology and innovation, organizational studies and leadership.The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

This innovative volume provides a comprehensive overview of improvisation as a pervasive organizational process, essential in ever-changing business environments.Exploring theories of organizational action as well as contemporary challenges, it highlights improvisation's rich potential in theory building and practice. The value and relevance of improvisational capabilities and processes in organizations are more apparent than ever: the global pandemic has forced organizations to reinvent themselves and to adapt to dramatic change on a massive scale. This surge in improvised activity starkly illustrates how the capability to improvise is key to organizational resilience: organizations that are able to improvise effectively are better prepared to bounce back and even thrive.From the latest thinking on improvisation in organizations to future avenues for research, this volume demonstrates the rich potential for both theory building and practice and provides a valuable resource for researchers and advanced students in organizational strategy, entrepreneurship, product development, information systems, disaster management, and HRM.

Discover how to transform company culture by embracing the interconnectedness of business and social interests to promote an inclusive workplace.Organizational Culture offers a comprehensive roadmap for transforming company culture. Using a strategic framework for navigating change, this essential guide provides business leaders and change catalysts with a holistic strategy for building a dynamic and inclusive culture. It highlights the importance of leveraging psychological principles, interpersonal dynamics, employee interest-driven initiatives and cooperative leadership to create lasting change. Featuring case studies for practical insight into how to cultivate trust and employee engagement, Organizational Culture highlights how these steps can help align Diversity, Equity, Inclusion and Belonging (DEIB) initiatives to support culture transformation. The resulting resource breaks down the best ways organizations can start engaging in inclusive culture change.

Through a series of in-depth interviews with Tavistock thinkers across three generations, this volume illustrates the practice and application of the systems psychodynamics paradigm to organisational development consultancy, research and training.Across 28 stimulating interviews with a group of international consultants, interviewees present a critical appraisal of the systems psychodynamics paradigm and its application to present-day social and organisational difficulties. By using a narrative interpretive method, the interviewers attend to the historical, psychosocial and biographical dynamics of the interviewees'approaches and methods of work, and address several areas of organisational consultancy. These include organisational design, the division of labour, levels of authority and reporting relationships; the nature of work tasks, processes and activities; primary tasks and the inevitable unconscious dynamics within systems and individuals.The multi-disciplinary approaches of the interviewees will interest managers, policymakers, consultant practitioners and researchers to understand the variety of applications of systems psychodynamics methodologies.

Sustainable Self-Governance in Businesses and Society offers a sound introduction to Stafford Beer's Viable System Model (VSM) and clarifies its relevance to support organisational sustainability and self-governance. While the VSM has been known since the early 1980s, it hasn't been always easy to understand and to apply. It explains the self-transformation methodology to analyse the way organisations manage (or not) their complexity and govern themselves. The work is supported by multiple examples of application in organisations of all scales – from small to multi-national corporations and from organised social networks to communities and national organisations. It clarifies the relevance of Beer's theory to support systemic learning and change in organisations, and to coach them to self-organise and self-govern. Readers interested in further understanding insights from complex systems and cybernetics theories for designing and transforming organisations will benefit from this book, as it works to offer very detailed insights on how to put the VSM theory into practice. It clarifies how it improves adaptive capabilities, agile and self-regulated structures, more capable of fully implementing corporate sustainability strategies and self-governing themselves. The chapters provide key reading for managers, consultants, practitioners, and post-graduate students working in organisational transformation, governance, and sustainability.

Cognition is usually associated with brain activity. Undoubtedly, some brain activity is necessary for it to function. However, the last thirty years have revolutionized the way we intend and think about cognition. These developments allow us to think of cognition as distributed in the sense that it needs tools, artifacts, objects, and other external entities to allow the brain to operate properly. Organizational Cognition: The Theory of Social Organizing takes this perspective and applies it to the organization by introducing a model that defines the elements that allow cognition to work. This model shows that cognition needs the combined and simultaneous presence of micro aspects—i.e. the biological individual—and macro super-structural elements—e.g. organizational climate, culture, norms, values, rules. These two become practice of cognition as they materialize in a meso domain—this is any action that allows individuals to perform their daily duties. Due to the micro-meso-macro interactions, this has been called the 3M Model. Most of what happens in the meso domain relates to exchanges between two or more people, i.e. it is a social activity. This is usually mentioned in the perspectives above, but it is rarely explored.By bringing meso activities to the center of cognition, the book develops and presents the Theory of Social Organizing. Not only this is useful to organizational scholars, but it also opens a new path for cognition research.

Exploring the darkest side of organizations may have a potential to change our previous assumptions about business life. Scholars both in management and organizational research fields have shown interest in the'bright'side of behavioral life and have looked for the ways to create a positive organizational climate and assumed a positive relation between happiness of employees and productivity. These main assumptions of the Human Relations School have dominated the scientific inquiry on organizational behavior. However,'the dark side of organizational life'may have more explanatory power than'the bright side'. Hostility, jealousy, envy, rivalry, gossip, problematic personalities, dislike, revenge, and social exclusion are the realities of business life. A manager may devote most of their time to cope with conflicts, deviant behaviors, ambitious individuals, gossips, and dysfunctional rivalry among employees. It is evident that negative events and interactions among employees cost more time and energy for a manager than the positive side of organizational life. This edited collection specifically focuses on these issues and will be of interest to researchers, academics, and advanced students in the fields of management, organizational studies and behavior, sociology, social psychology, and human resource management.

Explore invaluable management advice informed by the latest in organizational and industrial behaviour research In the newly revised Third Edition of Handbook of Principles of Organizational Behavior: Indispensable Knowledge for Evidence-Based Management, world-renowned organizational behaviourists Edwin A. Locke and Craig L. Pearce deliver a comprehensive and authoritative discussion of sound management practices informed by the most recent evidence and research in organizational and industrial psychology. In the book, the authors present: Complimentary and downloadable video material linked to each chapter Executive interviews and author interviews, new cases, assessments, inventories and exercises Updated chapters written by world-leading experts on the covered topicsAn indispensable resource for students of human resources, organizational behaviour, industrial psychology, public administration and related subjects, Handbook of Principles of Organizational Behavior will assist students and professionals seeking the latest evidence-based management guidance.

Business Groups and Strategic Coopetition sheds lights on the poorly recognised problem of intra-organisational relationships within business groups by adopting the coopetition lens. It brings together the strategic management (coopetition and performance) and international management perspectives (business groups and its role in the economy). It is a unique proposition as those two research streams, such as business groups and coopetition, are rarely assessed together. The coopetition, which is seen as the strategy of value creating in the rapidly changing environment, brings benefits, such as an increased innovation, cost reduction, access to resources, and improved competitive position that could be captured by business groups as well. However, the understanding of complex organisations, such as business group, and answering the question how to manage intra-level coopetition to gain better performance therein is still unclear. Therefore, the book aims to extend the knowledge in the field of internal relationships within business groups as well as the coopetition phenomenon. This book is written to meet needs of researchers, students as well as managers and to present an integrated view on the coopetition within business groups.

The key to retaining competitive advantage in a volatile business world is agility. The third edition of The Agile Organization shows how to develop capabilities across the organization to adapt.With helpful checklists, tips and advice, this is a practical blueprint to building both agility and resilience at individual, team and organizational levels. It covers how to design agile organizations as well as how to implement agile models into existing organizations and people practices. There is guidance on how agility can be applied to talent management, flexible working patterns and the importance of mobilizing and energizing employees for change.This edition contains new material on agile mindsets and enterprise agile planning, alongside how hybrid forms of working can enhance resilience. There is also extended material on how inclusion and wellbeing initiatives can support individual resilience and innovation to improve performance across the organization. Case studies include ING, the University of California, Berkeley, the UK National Health Service (NHS) and SNC-Lavalin's Atkins business. This book is an essential read for HR and OD specialists, senior leaders and managers who want transform their organization and build an agile business.

The journey towards the future of work was greatly accelerated due to the COVID pandemic. Some changes have altered the functioning of the business world forever. Against the backdrop of these alterations, variations, and modifications, this book presents and analyzes three crucial factors: work, workforce, and workplace and their transformation into new-age organizations for meeting its customer expectations and long-term strategic goals. Companies must focus on ways of deployment of policies and practices that meet the business needs from the perspective of external changes. To achieve this goal, the organizations must realign their stakeholders and indulge in critical thinking by looking deeply into factors responsible for bringing about this transformational change. Re-envisioning is the current critical need for organizations to thrive; they must incorporate best practices to beat the competition and add value to their existing HR processes. This book clearly presents the practices and policies of successful organizations through the contribution of industry leaders. This book helps you understand the dynamism of work, workforce, and workplace that exist in organizations (as well as the challenges these organizations face) and their impact on business practices. The authors cover these broad areas because of the need to diversify and promote organic inclusive growth. Essentially, re-envisioning our organizations is the new normal. Organizations must leave the shackles of what might have been and look to what they can be. Stakeholders, employees, and the environment have been drastically altered, and organizations must change accordingly to survive. What now matters is how much an organization re-envisions itself and how it deals with all that is happening.

Due to its potential transformative nature, empathy has increasingly received attention in business, psychology, neuroscience, education, medicine, social sciences and design, to mention only a few. During the last two decades, discussions about the role of empathy in design and creative research and practice have developed, with empathy perceived as a key instrument in human-centred design and design thinking. This book revisits the powerful concept of empathy in the new post-pandemic era in which ubiquitous digitalisation presents challenges to retaining human-centredness when developing products and services.The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities. A wide range of organisations and organisational settings can benefit from the presented case studies and research methods. Through them, the book explores how to discover, share and act with empathy and compassion in the new digitally driven post-pandemic era to innovate across a wide range of organisations, including for-profit and not-for-profit businesses and those in the public and third sectors.This edited volume will appeal to global researchers in the fields of product and service design and digital, social innovation, as well those interested in organisational development. The practical, interdisciplinary nature of the book and innovative four-step approach will also appeal to upper-level students.

Toxic organizational cultures and leadership have led to major reputational failures, with the greatest impact felt by the people who dedicate their careers to working for these organizations. And yet organizations do not become toxic overnight. They do not consciously set out to break rules and regulations, nor do they actively seek wrongdoing. This book defines toxic culture, explains how toxic cultures emerge over time, and provides practical approaches supported by in-depth research for overcoming a toxic culture at the individual, team, and organizational level.Pragmatic and applicable, the book provides a call to action that can be applied in any type of organization. While the role of leadership in toxic cultures is acknowledged, the book sets out four distinct stages to embedding toxic cultures and draws on examples from leading organizations and companies to illustrate each stage. The book then identifies interventions and levers that can be implemented by executives, boards, and HR practitioners to prevent toxicity and to change toxic cultures back to healthy, positive workplaces. Drawing on research and interviews with senior HR leaders and executives, the book provides: An understanding of the four stages of toxic cultures and the impact of performance pressures in driving toxicity An appreciation of the role of senior leadership and personality traits Practical tools and guidance on interventions for practitioners to build and sustain a healthy and positive workplace Senior executives, HR, and organizational development practitioners in local and global organizations spanning a range of industry sectors will find this book invaluable. The book is also highly relevant to consultants working in the field of corporate culture and change.

You don't have to be a change manager to be managing change. Written for managers, HR and OD professionals, this practical guide tells you everything you need to know to support effective business transformation. Managing Change in Organizations provides practical tips and examples on how to manage the people side of change as well as advice on how to engage staff and support them during times of business flux and uncertainty. There is also expert advice on how to ensure that all change activity in the company is aligned with the overall business goals whether this affects people, practices or processes.There is also expert guidance for HR, OD and management professionals on how to manage staff expectations, communicate change effectively and prioritize wellbeing during times of change. It includes practical tools which explain how to develop everyday activities to support the workforce through noticing, checking-in and navigating. Informed by the author's experience with both public and private sector organizations. this book is crucial reading for all HR and OD professionals as well as line managers needing to manage change in their organizations.

This book is about the behaviour of systems. Systems are important, for we interact with them all the time, and many of the actions we take are influenced by a system – for example, the system of performance measures in an organisation influences, often very strongly, how individuals within that organisation behave. Furthermore, sometimes we are involved in the design of systems, as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the ‘right'behaviours rather than (inadvertently) encouraging dysfunctional ‘game playing', and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local, such as your organisation's performance measurement system. Some systems, however, are distant, but nonetheless very real, such as the healthcare system, the education system, the legal system and the climate system. Systems, therefore, exist on all scales, from the local to the global. And all systems are complex, some hugely so. That's why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First, the manner in which they behave over time can be very hard to anticipate – and anticipating the future sensibly is of course a key objective of management. Second, the ‘entities'within a system can be connected together in very complex ways, so that an intervention ‘here'can result in an effect ‘there', perhaps a long time afterward. Sometimes this can be surprising, and so we talk of ‘unintended consequences'– but this is of course a euphemism for ‘because I didn't understand how this system behaves, I had not anticipated that'. Systems thinking, the subject matter of this book, is the disciplined study of systems, and causal loop diagrams – the ‘pictures'of this ‘picture book'– are a very insightful way to represent the connectedness of the entities from which any system is composed, so taming that system's complexity.

Humans are social animals, and change is a social process. To understand this social process and explain the thoughts, feelings, and behaviours of individuals, knowledge of how the presence of others influences people is crucial. In this regard, bias is a concept with a lot of potential. Because cognitive and social biases influence human thinking, feelings, and behaviour, these provide insights and knowledge that are helpful, if not essential, for the field of organizational behaviour and change management. The preceding statements may seem obvious and self-evident, but practice as well as science show that they are neither. Organizational Behaviour and Change Management: The Impact of Cognitive and Social Bias aims at unleashing the potential of cognitive and social biases to develop a more effective change management theory and practice. To do so, we analysed and assessed thousands of scientific articles. The most prominent biases are structured by using a practical and comprehensible framework based on five core social motives (belonging, understanding, controlling, trusting, and self-enhancing). With its evidence-based, systematic, and integrative approach, this book provides scientists and practitioners in the field of organizational behaviour and change management with the best-available evidence, linking biases to organizational behaviour and change and further enriching the field of change management.

How can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives.An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies.HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.

Gaming is increasingly prevalent in our society and everyday lives as a form of leisure or competition. The typical aim of gaming is to gain a pleasant experience from the game. Because of the saturation of gaming in global society, the gamification concept and its operationalization in non-gaming contexts has become a growing practice. This technological novelty is the basis for an innovative change in many types of environments such as education, commerce, marketing, work, health, governance, and sustainability, among others. The service sector especially has shown widespread adoption of the method as it seeks to increase and motivate audiences and promote brands. However, little research is available on the adoption of gamification in organizations, leading to a need for literature that investigates best practices for utilization and implementation. The Handbook of Research on Cross-Disciplinary Uses of Gamification in Organizations is a comprehensive and timely reference book that explores the field of gamification for economic and social development. This book provides dynamic research from this emerging field. Covering topics such as distance learning, health behaviors, and workplace training, this book is a valuable reference for researchers, marketing managers, students, managers, executives, software developers, IT specialists, technology developers, faculty of P-12 and higher education, teachers, professors, government officials, and academicians.

From cathedrals to cubicles, people go to great lengths and expense to design their living and working environments. They want their spaces to be places where they enjoy being, reflecting who they are and what they care about. The resultant environments in turn become loud, albeit unvocal, leaders for people occupying those corresponding spaces. The design and use of work and living spaces typifies and thematizes expectations for the group. Essentially, the architecture of rooms, buildings and cities creates cultures by conveying explicit and implicit messages. This is evident when people approach and walk into St. Basil's Cathedral in Moscow, the Forbidden City in Beijing, the Sydney Opera House in Sydney, Australia, the Jewish Museum in Berlin, or the Rothko Chapel in Houston, to name some examples. While leaders oftentimes lack the resources to have their spaces mirror the greatest architectural achievements of the world, they are in a position to use the art and science of architecture, at whatever scale is available, to their advantage. The creative and intentional use of space and place advances and promotes cherished values and enhances organizational effectiveness. This book explores the essence of good architecture and establishes relevant connections for leaders and managers to strategically design and use the organizational workplace and space to support their mission and purpose, and create aesthetically meaningful work environments. It equips leaders to be culturally astute on what defines good architecture and to incorporate principles of beauty in their leadership practices accordingly and will be of interest to researchers, academics, professionals, and students in the fields of leadership, organizational studies, and architecture theory and practice.

Within Entrepreneurship Education, Team Academy (TA) is seen by some as an innovative pedagogical model that enhances social connectivity, as well as experiential, student-centred, and team-based learning. It also creates spaces for transformative learning to occur. This fourth book of the Routledge Focus on Team Academy book series the TA model is examined outside of the traditional TA-based settings (industry, schools, communities of practice, etc.) in different countries (Brazil, Japan, UK, Finland, Argentina, Tanzania, Spain, etc.). The legacy that this has left in learners and practitioners who have engaged with the model is also explored.This book is aimed at academics, practitioners, and learners engaged in the Team Academy methodology, pedagogy and model, as well as those interested in the area of entrepreneurial team learning. Readers will be inspired to innovate in their delivery methodologies and to explore learning-by-doing approaches to creating value. The book also aims to challenge the discourse around entrepreneurship and entrepreneurial activities, offering insights, research, stories, and experiences from those learning and working in the Team Academy approach.

There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations'cultures. They are discouraged by misguided beliefs that an executive's tenure and an organization's attention span are too short for meaningful transformation.James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier. It provides a foundation on which changes in strategy can be based, and it's a competitive edge that can't easily be hacked or copied. Examining leading companies around the world, Heskett details how organizational culture makes employees more loyal, more productive, and more creative. He discusses how to quantify its effects in order to sell the notion of culture change to the organization and considers how to preserve an organization's culture in the face of the trend toward remote work hastened by the COVID-19 pandemic. Showing how leadership can bring about significant changes in a surprisingly short time span, Win from Within offers a playbook for developing and deploying culture that enables outsized results. It is a groundbreaking demonstration of organizational culture's role as a foundation for strategic success—and its measurable impact on the bottom line.

A Wall Street Journal bestsellerThe #1 New York Times bestselling author on how to use radical adaptability to win in a world of unprecedented change.You've shed antiquated systems and processes. You went all-in on digital. Your teams settled into new, often better, ways of doing things. But did your organization change enough to stay competitive in the post-pandemic world? Did you fully leverage the once-in-a-lifetime opportunity to leap forward and grow stronger? Are you shaping the new environment to your advantage?If not, it's not too late to learn from the best.New York Times #1 bestselling author Keith Ferrazzi, along with coauthors Kian Gohar and Noel Weyrich, shows leaders how to shape their organizations and practices to remain competitive in a new, post-pandemic context. Based on an ambitious global research initiative involving thousands of executives, innovators, and changemakers who redefined their strategies, business models, organizational systems, and even their cultures, Competing in the New World of Work:Offers a bold new vision for the organization of the futureReveals the workplace innovations that emerged during the pandemicDefines the new model of leadership—radical adaptability—for sustaining continuous change throughout the coming years of opportunity and transformationCompeting in the New World of Work is both your inspiration and your road map to embracing new realities, motivating talent, and winning bold frontiers.

Wir brauchen Organisationen, die beweglicher sind. Starre Hierarchie, Bürokratie und Planung sind der Dynamik unserer Zeit nicht gewachsen. Doch wie können wir Freiräume schaffen, ohne uns zu verlieren? Wie finden wir die richtige Balance im Spannungsfeld zwischen Hierarchie und Selbstorganisation? Lennart Keil und Daniel Vonier haben als Führungskräfte bei SAP, Siemens und der Deutschen Telekom selbst erlebt wie schwer es ist, richtig loszulassen. Denn wenn wir mehr Selbstorganisation wagen, begeben wir uns auf eine Expedition in unbekanntes Terrain. Wir stehen vor der Herausforderung tief verankerte Überzeugungen zu überwinden, die unser Bild von Organisationen, Führung und Menschen noch immer prägen. Unlearning Hierarchy ist Mutmacher und Navigationshilfe für alle, die diesen Weg gehen wollen. Auch wenn es kein Spaziergang wird, so ist doch eines klar: Wer sich einmal aufmacht, der will nicht mehr zurück.

A capacity for learning, adapting, and changing is an important facet of organizational resilience. What is involved in generative organizational change? Is it an event, a process, or constantly ongoing? What makes organizational change'good'for the organization? Who has the power to decide what is'good'for the organization and its members? How is it decided? What if there is strong disagreement or conflict? How is that handled? What is the role of organizational members and leaders in these discussions? As these questions demonstrate, the triad of change, power and conflict are intimately linked. The purpose of this book is to explore the topics of change, power and conflict as they relate to the experiences of everyday organizational life. It will provide readers the opportunity to reflect critically on their own local experience and involvement in organizations and to glean actionable wisdom for meaningful engagement and impactful contributions to their organization(s) in the present and future.Conflict, Power, and Organizational Change will be of interest to students, researchers, academics and professional colleagues interested in the fields of business and organizational studies, especially those wanting to get acquainted with the concepts of change, power and conflict in contemporary organizational settings.

Effective performance management is core to successful organizations. The new edition continues to look at performance management as an interdisciplinary field of study and practice and draws upon a wide set of business disciplines, including strategic management, organizational behaviour, organizational theory, and management accounting.The book provides a contemporary examination of theories, issues, and practices related to performance management with an original performance management framework, grounded in concrete organizational phenomena, therefore making it more accessible and meaningful to practitioners, scholars, and students. The updated edition also examines organizations'evolving use of digital business transformation and the effect on performance management design.With updated cases, the latest edition will help readers to gain insights into the fields of strategic management, organizational behaviour, organizational theory, and management accounting and how they contribute to the study and practice of performance management.

Around the world and across industries, toxic workplaces are in the news. Taking a holistic approach, this book gives a succinct summary of how toxic cultures develop and shows how they can be remedied with practical takeaways for organisations.Existing books on toxic culture either skim the surface of the latest scandal or take a theoretical approach of limited use to practitioners trying to improve their organisations. Now, organisational development expert James Cannon presents an all-in-one resource based on organisational and individual psychology research that offers actionable suggestions for required change. Cannon provides a framework to understand the complexities of a toxic culture, identifying eight drivers: power, leadership personalities, values, organisation design, formal and informal systems, relations with the external environment and individual systems of motivation and reward. The book also offers a comprehensive toolkit with questionnaires and checklists to manage and achieve cultural change. Professionals and students in organisational psychology, business, and change management, as well as those with an interest in the political and social issues raised by toxic cultures, will appreciate this guide on how to tackle a problem that is much discussed but seldom solved.

It is well understood that many business operations are evolving to fit within the mold of society's technological advancement. This is no different for marketing. While there are indicators proving the evolution of marketing, there are still many questions that must be addressed when examining the changes made to the field: whether this evolution will force new tactics, whether it will be reduced to technological tools, and more. These questions must be answered in order to allow organizations to be more customer-oriented and competitive. Promoting Organizational Performance Through 5G and Agile Marketing provides knowledge and skills to allow readers the ability to understand the evolution and trends of marketing, as well as its implications in organizations and customer relationships. It consolidates concepts introduced in recent years and examines possible opportunities to broaden the breadth of marketing, demonstrating its interdisciplinarity. Covering topics such as loyalty programs, brand attachment, and purchase intention, this premier reference source is an excellent resource for business leaders and executives, brand managers, IT managers, marketers, communications professionals, students and faculty of higher education, librarians, researchers, and academicians.

The field of strategy science has grown in both the diversity of issues it addresses and the increasingly interdisciplinary approaches it adopts in understanding the nature and significance of problems that are continuously emerging in the world of human endeavor. These newer kinds of challenges and opportunities arise in all forms of organizations, encompassing private and public enterprises, and with strategies that experiment with breaking the traditional molds and contours. The field of strategy science is also, perhaps inevitably, being impacted by the proliferation of hybrid organizations such as strategic alliances, the upsurge of approaches that go beyond the customary emphasis on competitiveness and profit making, and the intermixing of time-honored categories of activities such as business, industry, commerce, trade, government, the professions, and so on. The blurring of the boundaries between various areas and types of human activities points to a need for academic research to address the consequential developments in strategic issues. Hence, research and thinking about the nature of issues to be tackled by strategy science should also cultivate requisite variety in issues recognized for research inquiry, including the conceptual foundations of strategy and strategy making, and the examination of the critical roles of strategy makers, strategic thinking, time and temporalities, business and other goal choices, diversity in organizing modes for strategy implementation, and the complexities of managing strategy, to name a few. This book series on Research in Strategy Science aims to provide an outlet for ideas and issues that publications in the field do not provide, either expressly or adequately, especially as regards the comprehensive coverage deserved by certain emerging areas of interest. The topics of the volumes in the series will keep in view this objective to expand the research areas and theoretical approaches routinely found in strategy science, the better to permit expanded and expansive treatments of promising issues that may not sufficiently align with the usual research coverage of publications in the field. Cultural Values in Strategy and Organization contains contributions by leading scholars on the role of cultural values in the field of strategy science research. The 11 chapters in this volume cover the topics of ecological organizing and evolving cultural values, corporate cultural responsibility, cultural integration in mergers and acquisitions, culture and paradoxical frames, cultural values in the fair trade market, national culture and legitimacy, family businesses as values-driven organizations, cultural intelligence of executives, building an alliance culture, personal values of civil engineers and architects, and cultural characteristics of Chilean and Brazilian workforces. The chapters collectively present a wide-ranging review of the noteworthy research perspectives on the role of cultural values in strategy and organization.

Certain consultants argue leaders can quickly, easily, and considerably alter their organization cultures to improve performance. Conversely, field researchers have described situations where leaders could do little to alter the existing organization culture. Between these extreme positions, a spectrum of varying degrees of leader influence exists, and organizations fall at various places along this spectrum. This book presents five field studies dealing with team, service, and sales cultures where both expected and unexpected outcomes arose. In multiple instances, leaders hoped showing some employee appreciation would compensate for offering below market average wages. Several leadership groups were prospering based on cost cuts or increased sales. Those below often had their work intensified and they were experiencing greater stress. Eight paradoxical situations were uncovered and the interpretations of the participants were based in part on their personal work histories and the history of their current organization. In each case, evidence of employee informal organization and managerial operating cultures were documented. Analyzing Organization Cultures uses detailed case studies of five work organizations to offer a comparative approach to analyzing organizational culture. It shows the latest state of knowledge on the topic and will be of interest to researchers, academics, and students in the fields of organizational studies, management history, human resource management, and organizational theory.

Most contemporary organizations use management teams to manage and coordinate their businesses at all levels of the organizational hierarchy. Management teams typically set overall goals, strategies, and priorities, making vital organizational decisions. They discuss issues, solve problems, offer advice, and ensure various processes and units are aligned and interact efficiently. Although management teams are vital for overall organizational performance, research indicates that they are largely underused and less effective than their potential would suggest for value creation. This book provides a research-based and practical model of the characteristics of effective management teams. It looks in depth at each factor of the model, discusses the supporting research, provides examples of how the factors influence the work and effectiveness of management teams, and shares tips and tools for successfully working with management team development. It provides researchers, academics, and students of organizational behavior with an overview of the variables that empirical research has found to be robustly related to management team effectiveness and will enable leaders and management consultants to develop more effective management teams.

Competencies historically have been vital for skill building, and competency-based approaches have demonstrated their impact on business performance and organizational effectiveness in today's marketplace. However, this has been discussed exclusively in chapters and books as separate propositions. It is essential to understand the two as linked together, building upon the other, merging individual and organizational perspectives of competencies development. Building Competencies for Organizational Success: Emerging Research and Opportunities presents a narrowly focused discussion of competency-based approaches and performance management and examines how these concepts align with business processes and procedures, management systems, and business objectives. It brings to light a new era of business performance management that complements the collaborative working of individuals and organizations to achieve business desires and addresses such topics as competent organization, knowledge management, and performance management systems. This book helps leaders, managers, executives, consultants, practitioners, academicians, researchers, and students with the understanding of how to utilize intellectual assets as well as how to develop a better future and outcomes for business and people management.

Autopoietic systems show a remarkable property in the way they interact with their environment: on the one hand building blocks and energy (including information) are exchanged with the environment, which characterizes them as open systems; on the other hand, any functional mechanisms—the way the system processes, incorporates building blocks, and responds to information—are totally self-determined and cannot be controlled by interventions from the environment. Information systems in an organization seem to accept the autopoietic system way of development and can help managers to understand the operations of their organizations better. The Handbook of Research on Autopoiesis and Self-Sustaining Processes for Organizational Success is an innovative reference book that presents the meaning of autopoietic organizations for social and information science, examines how autopoietic organizations are information self-producing and self-controlled, and provides a framework for its development in modern organizations. The book focuses on analyzing autopoiesis features such as self-managing, self-sustaining, self-producing, self-regulating, etc. Moreover, as the aforementioned characteristics receive a new interpretation in IT environments, the book also includes an exploration of IT solutions that enable the development of these characteristics. This book is ideal for professionals, academicians, researchers, and students working in the field of information economics and management in various disciplines such as information and communication sciences, administrative sciences and management, education, computer science, and information technology.

This book is part of the Human Centered Book Trilogy, the 2021 volumes of the Routledge Human Centered Management HCM Series. HCM books are pioneering transformation from the traditional humans-as-a-resource approach of the industrial past, to the humans at the center management and organizational paradigm of the 21st century. HCM is built on the talent and wellbeing of people in the workplace driving work engagement, quality standards, high performance and productivity to attain long-term organizational sustainability in the global VUCA (volatile, uncertain, complex, ambiguous) environment.This book was carefully crafted by recognized international human centered scholars from four continents. Models presented bridge persistent Soft Skills gaps in management and business and particularly between education and the workforce due to excessive testing and hard/technical skills. In contrast with hard skills, Soft Skills are transferable across jobs, industries and applicable to all dimensions of life. Soft Skills are the common language of empathy, collaboration, team building, resilience and agility transforming organizations. Human and social challenges cannot be solved only with hard skills. This is a'must read Soft Skills manual'for survival and success based on attributes all human beings possess but not everybody is optimizing to excel in life and work. This and its two complementary titles Human Centered Organizational Culture: Global Dimensions and Sensible Leadership: Human Centered, Insightful and Prudent are timely readings for leaders, managers, researchers, academics, practitioners, students and the general public responsible for organizations across industries and sectors pursuing quality standards, organizational transformation and sustainability.

Understanding Trust in Organizations: A Multilevel Perspective examines trust within organizations from a multilevel perspective, bringing together internationally renowned trust scholars to advance our understanding of how trust is affected by both macro and micro forces, such as those operating at the societal, institutional, network, organizational, team, and individual levels.Understanding Trust in Organizations synthesizes and promotes new scholarly work examining the emergence and embeddedness of multilevel trust within organizations. It provides a much-needed integration and novel conceptual advances regarding the dynamic interplay between micro and macro levels that influence trust. This volume brings new insights into how trust in groups, networks, and organizations forms, and why employees can differ in their trust in leaders and teams.Providing rich and nuanced insights into how to develop, maintain, and restore trust in the workplace, Understanding Trust in Organizations is a critical resource for scholars, graduate students, and researchers of industrial and organizational psychology, as well as practitioners in fields such as human resource management and strategic management.Chapter 8 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

This exciting new introductory text offers a new perspective on teaching organizational behavior by framing the organization as the vehicle for implementing strategic management processes, while also breaking down how the different components of an organization are designed to work together. Unlike traditional OB texts, Organizational Behavior Today emphasizes a'big picture'examination of how organizations function in a Darwinian world, in which the primary goal of an organization is survival. The book introduces readers to the three stages of the strategic management process: strategy formulation, strategy implementation and strategic control, thereby linking the organization to its mission, vision and strategic goals. Essential OB concepts such as work processes, policy, worker behavior, reward system, change management and leadership development are covered, and the book also highlights the impact of technology on organizations.To support student comprehension and bring the study of OB to life, the book includes vignettes highlighting real organizations who have implemented OB processes, either successfully or unsuccessfully. End-of-chapter questions ensure that students can apply the information learned effectively. Accompanying online resources for this text, available at www.routledge.com/9780367695095, include a curated list of relevant video content. The book is suitable for undergraduates and graduate students completing a first course in Organizational Behavior, as well as a practical reference for current managers wishing to optimize organizational performance.

This edited volume presents an interdisciplinary collection of texts that examine the practice of gamification, the use of game design elements in non-game contexts, specifically as an organization and management research problem. As we travel deeper into the twenty-first century, it is becoming increasingly clear the late modernity is re defining its take on games and play. Following what has been termed a general ludification or playification of society, corporations are beginning to see games and play as resources rather than as a wasteful practice. We are witnessing the emergence of the practice of gamificiation with the intention of mobilizing play's motivational power for capitalist production. This book outlines both the essential'how tos'and also critically explores their links to diverse strands of organization theory such as institutionalism, business ethics, critical theory and organizational behavior. Gamification research has been mostly conducted within disciplines such as information studies, game studies and information systems science. This is a paradoxical state of affairs; whilst gamification aims at being a transformative intervention in work processes and practices and is being deployed as such by practitioners. This book will be of value to researchers, academics and students interested in management and organization studies.

Business experimentation can not only create measurable value for organizations, it can provide the inspiration to break with the habits of the past by dealing with challenges and exploiting opportunities. This book is a step-by-step, practical guide to the six-stage business experiment process, from understanding the problem or opportunity to creating a hypothesis, planning the experiment and analysing the findings. It explores the top design criteria for successful and impactful business experiments and includes valuable case studies covering problem solving, performance improvement and strategic innovation. To support the process, Business Experimentation also includes downloadable, editable templates, worksheets and activities for use in ideation and planning sessions. This business experiment methodology can be used to support a one-off initiative or to underpin desired behaviours as part of a wider organizational change programme, as experimentation encourages people to be bold, take risks and seek new ways of doing things. Based on programmes the authors have run with a variety of leading organizations and with astonishing results, this practical guide provides businesses with the confidence to get started with experimentation and the tools to succeed.

'Whether you are leading, sponsoring, or participating in corporate change, Syngineering can help you understand the specifics of your organization's circumstances and determine the right approach to build in agility. Chocked full of practical tools with solid guidance throughout. From the common-sense idea of using the organizations'own language to the critical relationship between culture and design, as the 4 detailed approaches for change for each of 4 generic cultures found around the world, sets this book apart from others.'Naomi Stanford, Author of Organization Design: The Practitioner's GuideA New Comprehensive Framework for Building Agile Practices into Any Organization Regardless of Its Culture. In the disruptive volatility and complexity of today's business world, yesterday's problem-solving is no longer adequate. Organizations must have agility: people and process capabilities that can respond quickly to shifts in the external world. Syngineering, the term the authors have coined for how to meet this challenge, combines the best aspects of human dynamics, organization design, and the applications of technology. It replaces expert problem-solving with ‘design thinking'and several other agile practices where employees collaborate in questioning, experimenting, and learning what's needed as they develop meaningful and sustainable solutions. The book provides a framework and processes that can analyze the current environment and deliver the most effective design and change approach to fit the desired strategy and culture. Case studies from three different culture changes bring the methods to life. This practical and hands-on guide is for anyone working to improve organizational agility and performance. Gain agility, align and thrive.

Change in organizations is all about people: it is people who plan, prepare for and implement change, and who are affected by it in the daily course of their work. Yet there is a tendency to focus on quantifiable and often more easily solved technical aspects of implementing organizational change programmes, and ignore the complex ways that these will impact individuals.Providing an evidence-based analysis of change in organizations, Managing and Leading People Through Organizational Change is written for practitioners responsible for change programmes and postgraduate students of organizational change.This updated edition demonstrates the importance of understanding the effects of change on individuals and engaging them collaboratively through the transformation journey. Featuring new material on individual wellbeing and the impact of technological advances on the workplace, this book sets out frameworks, practical approaches and recommendations for communicating with and leading individuals, teams and organizations through change. Full of exercises, interviews and case studies from across the globe, this book is an essential resource for leaders and students enabling them to achieve sustainable benefits of change at work.

Today's multigenerational, fast-paced work environment is causing employees to rethink their work. Today it is less about the paycheck and more about seeking a meaningful and purpose-driven career. As we spend more time in the workplace, and technology makes working from anywhere more commonplace, it is more vital than ever to create a work environment that instills meaning, both in the workplace and in our lives. Research shows that the vast majority of employees (85% worldwide) are disengaged, which is killing employee happiness and satisfaction, and thereby affecting the bottom line. Meaning-Centered Leadership will inspire and incite readers to create meaning in their organizations so their employees have higher engagement and are more fulfilled. By creating meaning, we can turn employee engagement levels upside down, creating a powerful, more productive, and overall happier place to work. The 3Es of Meaning-Centered Leadership - Engagement, Empowerment, and Expertise - will provide leaders ways to develop behaviors and strategies that in turn will inspire employees to love their jobs and their lives! Happier employees lead to healthier work environments and higher engagement, positively impacting the bottom line.

This Leadership book is part of the Human Centered Book Trilogy, the 2021 volumes of the Routledge Human Centered Management HCM Series. HCM books are pioneering transformation from the traditional humans-as-a-resource approach of the industrial past, to the humans at the center management and organizational paradigm of the 21st century. HCM is built on the talent and wellbeing of people in the workplace driving work engagement, quality standards, high performance and productivity for long-term organizational sustainability in the global VUCA (volatile, uncertain, complex, ambiguous) environment. This book was carefully crafted by recognized human centered scholars emphasizing the need for a new type of leader responsive to challenges of the knowledge age, global connectivity and instant communications. The book displays a comprehensive framework for the transformation of common individuals into sensible leaders with high capacity to improve organizational culture using Soft Skills to meet critical responsibilities. Sensible leaders are human centered, insightful, prudent, focused on the needs and feelings of followers. They are integral and ethical leaders serving as guides, coaches and mentors, not forcing followers but perceiving clues and responding promptly to solve organizational challenges. They perform honorably in personal and work environments always caring for the common good. This and its two complementary titles Human Centered Organizational Culture: Global Dimensions and Soft Skills for Human Centered Management and Global Sustainability are timely readings for leaders, managers, researchers, acdemics, practitiones, students and the general public working in organizations across industries and sectors wordwide pursuing quality standards, organizational transformation and sustainability.

Employee share ownership is generally put forward as a method of strengthening social ties in the company and a tool for sharing the fruits of growth. The COVID-19 pandemic has inflicted permanent financial damage to businesses and, unfortunately, forced them to consider worst-case-scenarios to mop up liquidity problems. In order to reduce the social cost of the crisis to preserve jobs, companies are called upon to act in solidarity with their employees by promoting employee share ownership. Employee Share Ownership and Impacts on Organizational Value and Behavior gathers informational feedback on the practice of employee share ownership and its effects on the attitude and value of companies and its ability to alleviate the financial damage of the COVID-19 pandemic. Covering topics such as family firms, attitudinal effects, and quality of governance, this book provides an essential resource for employee ownership professionals, business managers, researchers, politicians, decision makers, cooperative businesses, business students, professors, researchers, and academicians.

Understanding experience at work, especially in toxic organizations, is a multidimensional undertaking that must include all senses. The use of applied poetry has its primary value as an evocative approach to sensing, knowing, and understanding workplace experience. Poetry at its best condenses into relatively few words, metaphors, and images what conventional social science narratives would take much longer to articulate. Where poetry often hints and alludes, narrative seeks to spell out, expound, and complete. Where poetry leaves much mental space for the listener or reader to fill in with one's imagination, narrative fills in the spaces with rich detail. Applied poetry and its contextual stories offer a way of accessing workplace experience that is unique and valuable in terms of understanding lives at work. The use of complementary psychodynamic theories, like all theories, is a way of trying to account for what we have found and experienced and in particular why it happened.'Why,'the authors suggest, is critical in terms of understanding the sensing, images, and metaphors evoked by the poetry and stories that may resonate with hearers and readers for reasons that are unconscious and are rooted in the past. These transferences that come forward from life experience into the present are the critical data we work with. These are the data of psychoanalysis. This book both widens and deepens the scope of organizational research offered by other researchers, theorists, and approaches to understanding, interpreting, explaining, leading, and consulting with workplace organizations. Its triangulating integration of applied poetry, experience and stories behind the poetry, and the three psychoanalytic models of explaining life in workplaces, is a new and distinct contribution to organizational research, leadership, and consulting efforts to help organization members solve real, underlying problems and not offer simplistic, formulaic solutions based solely on a study of the organization's surface. It will be of interest to researchers, academics, and students in the fields of organizational studies, leadership, and management.

This book introduces an innovative new digital approach to speed up cultural change in organisations and reduce failure rates through use of the Culture Acceleration Tool and Methodology (CATM). This tool combines the methodology of the Organizational Cultural Assessment Instrument (OCAI), Action Design Thinking and Group Decision Support Systems. In order to transform employee mindsets and align workforces to the strategic goals of their organisation in Industry 4.0, culture change and organisational transformation is necessary. However, culture change is a complex process which takes years to complete, often with low success rates. In Accelerating Organisation Culture Change, Jaclyn Lee presents resolutions to these issues through the CATM toolkit that combines capabilities of diagnosing culture, refining the change process, and using a digital platform to brainstorm and set clear goals for change management. Including real life case studies on the application of CATM in organisations, the book demonstrates the possibility of a higher success rate with organisational culture change management, and provides researchers, organisations and practitioners with a clear roadmap on how to develop the CATM toolkit for their own culture transformation journey.