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The postal, parcel and logistics industry is evolving and changing fast as it responds to the challenges and opportunities it faces. Some changes are being driven by external factors such as the emergence of new technologies, so-called digital disruption and the rapidly growing e-commerce market. Other changes, driven by regulation or strategic choices, such as diversification, are partly in the hands of industry leaders. Thought leaders from 22 countries around the world give their accounts of what is happening on different frontiers of this vast global industry sector. Each reflects their own insights and perspective, told with their'authentic voice.'The book is designed for readers to be able to dip into topics they are interested in and then use the chapters as a starter to stimulate further thought and discussion.