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This guide introduces a humanistic, solution-focused coaching model, using lived experience to demonstrate how profound changes in our healthcare experiences and system, for patients and staff, are possible; while also supporting readers to develop their own coaching skills.Combining research, theory, and practice shared through personal experience, readers are introduced to solution-focused, dialogic tools for use in promoting person-centred care. The first section of the book introduces the coaching model and explores its theoretical and philosophical underpinnings, drawing on theories from neuroscience, neurobiology, communication sciences, humanistic psychology, and positive psychology. The second section of the book transitions from theory and research into clinical practice, making evident the broad range of healthcare contexts and domains in which the humanistic, solution-focused approaches are implemented, as well as the profound personal and professional implications associated with their use. The third section of the book focuses on the lived experience of four people, focusing on their interactions with healthcare before and after their coaching training, emphasizing the difference a humanistic, solution-focused approach has made for them and their families.The final section then turns to organizational change and explores how solution-focused coaching provides insights, perspectives, and aspirations for system change. This engaging text is ideal reading for healthcare professionals, teachers, and leaders looking to develop and improve the care they deliver, the experiences of the people they are working with, and the organizations they deliver it within.

The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensin

In 1964 the Senate Committee on Aging reported that “once admitted to an institution... the veteran begins... to show signs of social and physical degeneration,” a phenomenon that has not escapted the attention of clinicians, social scientists, veterans, and other chronic-care patients. Assuming that social withdrawal in the institutional setting was avoidable ad that a strictly medical model of chronic care was inappropriate, Lella and his collaborators established a patient-government project designed to give thirty elderly men in a large veterans'hospital, who suffered from various degrees of social withdrawal, an opportunity to express their individuality and independence and to shape institutional decisions. The Perils of Patient Government goes well beyond a description and analysis of the projects'successful side—a general improvement in the lives of the veterans on Ward 23; it also exposes and analyzes the project's failures, portraying negotiation and conflict among change-oriented and conservative staff of varying professional identities, ideologies, and career strategies. While struggling over the idea and practice of patient self-government, nurses, and other professionals did make progress but also set severe limits on what patients could achieve for themselves. As well, Lella's study tackles the larger question of how change affects organizations and institutions. Lively and well-written, this is an enlightening work for students of gerontology and geriactics, for professionals and para-professionals, administrators, and policy-makers involved in chronic care, and for researchers probing the fields of medical sociology and institutional organization.