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This paper explores the different insider employee-led cyber frauds (IECF) based on the recent large-scale fraud events of prominent Indian banking institutions. Examining the different types of fraud and appropriate control measures will protect the banking industry from fraudsters. In this study, we identify and classify Cyber Fraud (CF), map the severity of the fraud on a scale of priority, test the mitigation effectiveness, and propose optimal mitigation measures. The identification and classification of CF losses were based on a literature review and focus group discussions with risk and vigilance officers and cyber cell experts. The CF was analyzed using secondary data. We predicted and prioritized CF based on machine learning-derived Random Forest (RF). An efficient fraud mitigation model was developed based on an offender-victim-centric approach. Mitigation is advised both before and after fraud occurs. Through the findings of this research, banks and fraud investigators can prevent CF by detecting it quickly and controlling it on time. This study proposes a structured, sustainable CF mitigation plan that protects banks, employees, regulators, customers, and the economy, thus saving time, resources, and money. Further, these mitigation measures will improve the reputation of the Indian banking industry and ensure its survival. [ABSTRACT FROM AUTHOR]

The formation of information security behavioural intention (ISBI) can be complex and dynamic in different contexts. This paper aims to examine and compare different users' ISBI formalisation mechanisms when dealing with their personal affairs (non-work users) and organisational affairs (work users). Drawing on two principles of Conservation of Resources (COR) theory (i.e. resource loss principle, and resource gain principle), we developed two models to examine how situational support affects ISBI formation. The results of a study of 432 non-worker users and 261 work users indicate a curvilinear relationship between situational support and ISBI through subjective norms and risk perception for non-worker users, whilst a linear relationship via subjective norms is found for worker users. This is the first time that COR has been applied to explain the formation of ISBI. The findings broaden the research scope of individuals' ISBI by revealing how situational support affects the formalisation mechanism for different users in cross-contexts. The theoretical and practical implications of the findings and the future study are discussed. [ABSTRACT FROM AUTHOR]

While there is a growing body of literature on information privacy suggesting different mechanisms of how people's privacy concerns might be impacting their attitudes and behaviour when using social media, recent questionable data use practices by social media platforms and third parties call for a renewed validation of existing information privacy models. The objective of this research is to re-examine the variables predicting why people disclose information on social media. Building on previous work, this paper puts forward a comprehensive Privacy Concerns and Social Media Use Model (PC-SMU) and evaluates it in a specific cultural and legal environment (social media users from a single county, Canada). The study delves into the privacy paradox and shows that the benefits of using social media are the main driver of self-disclosure, and that self-disclosing behaviours are nuanced by the users' information privacy protection strategies. We also find that higher levels of social media literacy, and concerns about organisational threats to a lesser extent, lead to higher levels of information privacy management, emphasizing the importance of educating users about how to use the different privacy and security features provided by social media platforms. [ABSTRACT FROM AUTHOR]

Facebook community leaders play a significant role in creating and maintaining social environments, and they characteristically exhibit several qualities and skills, such as the ability to generate involvement in the groups. However, their identities and motivations have yet to be investigated in depth. Using the theoretical framework of the Uses and Gratifications Theory (UGT), this paper addresses this gap by exploring the motivations of leaders to lead a Facebook online group. Leaders of online parents groups were surveyed for this study. A survey was administered electronically to 160 Facebook community leaders to gather data on the relationship between the community leaders' motivation and the following variables: personality traits (narcissism, altruism, grit), sense of community (immersion, sense of belonging, influence), management features, and demographics. A hierarchical regression indicates that higher narcissism, self-control, immersion, and lower consistency of interest (grit factor) can explain Facebook community leaders' motivations to lead online groups of parents. The results are discussed in the context of the leaders' influential role in social media. [ABSTRACT FROM AUTHOR]

With the increased popularity of mobile learning, there is a growing demand on the understanding of how the scalable technology, such as mobile devices, influences individual learning behaviours as well as their learning outcome. A theoretical model was built based on the adaptive structuration theory (AST) and the knowledge spiral theory. Using this model, we examined the relationship between structural sources, individuals' adaptive structural behaviours, and their perceived learning. A Structural Equation Modeling method was employed in our empirical study. Findings indicate that users' task adaptation had a positive influence on their perceived learning, In addition, their exploitive technology adaptation influenced the ultimate perceived learning, but the impact of users' exploratory technology adaptation on learning was mediated by their task adaptation. Contrary to expectations, the effect of computer self-efficacy on exploitive and exploratory technology adaptation was negative, and exploratory technology adaptation negatively affected exploitive task adaptation. A detailed discussion of the findings and implications are provided in this paper. [ABSTRACT FROM AUTHOR]

One way to ensure good user experience of IT systems is to conduct user centred evaluation, aimed to provide feedback to IT professionals on their IT systems from the user perspective. The objective of this paper is to explore a conceptual framework, named RAMES that supports evaluators when planning, comparing and documenting user centred evaluations in a structured way. The framework structures the elements of an evaluation into five categories: Roles, Activities, Materials, Environments, and System. The framework was developed based on a theoretical analysis. Two explorative studies with 92 participants in total show that two thirds of the participants found it easy or rather easy to use the framework, and 33% find it likely that they would use the framework again. The conclusion of the studies is that frameworks such as RAMES enhance the implementation of user centred evaluations. [ABSTRACT FROM AUTHOR]

While the development of customer relationship management (CRM) started in the developed west, it has rapidly spread to developing countries. However, the way organisations adopt CRM in developing countries, and more specifically in the Arab world, might be different and the context certainly differs. There is a shortage of rigorous studies that examine the drivers of CRM adoption in this context. In this study, we examine the antecedents of CRM adoption in the Jordanian service sector. The conceptual framework of this research is tested using a crosssectional survey of more than 322 practitioners. Using structural equation modelling analysis, results specify six underlying factors that explain CRM adoption: segmentation analysis, clear direction and objectives, performance measurement, rewarding usage, managing project changes, and knowledge management. Each area has implications for improving practices and maximising the benefits of adopting the process or management practice of CRM. This paper identifies key practices to provide useful guidelines for organisations in the Arab world making plans to adopt CRM, with broader implications for the adoption of many systems and projects there and for CRM deployment in developed regions. [ABSTRACT FROM AUTHOR]

In recent years, online shopping has been proliferated around the world. Online retailers’ reputation and purchase intentions are critical for survival and profitability of any online store. Thus, this study proposes a research framework to examine the perceived justice effects on customers purchase intention and online retailers’ reputation. A confirmatory factor analysis was conducted to demonstrate the reliability and validity of the measurement model, and the structural equation modelling technique was used to test the research model. The hypothesised model was validated empirically using data collected from 383 online shopping customers in China. The results indicated that perceived procedural, distributive and interactional justice components were strong predictors of customers purchase intention and online retailers’ reputation while online retailers’ reputation had significant effects on purchase intentions. Finally, theoretical and managerial implications are also presented in the paper. [ABSTRACT FROM PUBLISHER]

Facebook is becoming increasingly important for the socio-economic development of countries across the globe as stakeholders engage in online social interaction and expand their reach for new products, services and markets to open up new revenue streams. Past studies have examined the environment that supports effective use of social networking technologies in the developed world. This study argues that the enabling environment in developed and developing countries may vary and therefore may impact Facebook adoption and its socio-economic benefits differently. The model integrates theUnified Theory of Acceptance and Use of Technology(UTAUT) and revised UTAUT. Using a structured questionnaire on a sample of 367 Facebook users, the results show that performance expectancy, effort expectancy, social influence and facilitating conditions (affordability and regulatory environment) are important factors that impact Facebook adoption in a developing country such as Malaysia. The study contributes to the literature by identifying that Facebook user's perceived socio-economic benefits act as a mediator between adoption and actual use behaviour (information seeking, socialisation, entertainment and business development). The findings also indicate that religion, ethnicity, language, gender and education are significant factors moderating the adoption-perception-use behaviour of Facebook. Theoretical and practical implications of the study are discussed in the paper. [ABSTRACT FROM PUBLISHER]

Despite the opportunities the health sector will offer as a result of the design and development of a technology infrastructure, the fact is that hospitals have been slow to adopt telemedicine technologies, largely because very few organisations are prepared to face this challenge. A possible explanation for the efficiency and effectiveness gaps of services provided by Hospital-in-the-Home Units (HHUs) may relate to the advantages and disadvantages of the knowledge processes that these units exhibit as a result of their different structural properties. This paper investigates the approaches that HHUs have used to update the knowledge of physicians and their members' knowledge of technology, and relates them to an unlearning context (UC) and improvement in the quality of health services. These relationships are examined through an empirical investigation of 55 doctors and 62 nurses belonging to 44 HHUs. The research findings suggest that the key benefits of a UC in HHUs are clear. It enables them to identify and replace poor practices and also avoids the reinvention of the wheel; it enables cost reduction by minimising unnecessary work caused by the use of poor methods and it enables improvements adopting new telemedicine technologies. [ABSTRACT FROM AUTHOR]