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Objective: The aim of this research was to understand counsellors' and therapists' perceptions and experiences of working online during the COVID‐19 pandemic. Method: Five hundred and ninety clinicians, mostly UK‐based, responded to an online qualitative survey, which allowed data to be gathered from a broader range of participants than is typical for qualitative interviews or focus group studies, and provided a wide‐angle lens. The survey generated over 130,000 words, on which a five‐staged framework analysis was conducted. Seven superordinate themes were identified. Results: In this paper, three of these superordinate themes specifically addressing online therapeutic practice with individual adult clients are presented. Therapists' accounts addressed the diverse ways in which the online space changed how they thought about the therapy relationship and their interactions with clients. Respondents described instances where online therapy had been beneficial for facilitating and cultivating the therapeutic process and relationship as well as how online therapy could have a potentially disruptive impact on therapeutic practice. Implications: For practitioners who continue to deliver therapy solely online and/or offer hybrid services, this study identifies the specific knowledge and skills required for effective and safe online therapeutic work. [ABSTRACT FROM AUTHOR]

The COVID‐19 pandemic presents a threat to physical and psychosocial health of individuals. In lieu of the subsequent lockdown and containment measures, helpline counselling becomes a viable method of accessing psychosocial services during the pandemic. The present paper describes experiences of counsellors working with a special COVID‐19 counselling helpline initiated by iCALL, a national‐level technology‐assisted counselling service of the Tata Institute of Social Sciences, India, which aims to address the psychosocial impact of the pandemic and the lockdown. The paper is based on two focus group interviews held with 11 counsellors during the initial two months of the helpline's functioning. Findings of the study highlight the diverse profile of the callers, with individuals belonging to different strata of society and to marginalised communities. The nature of concerns presented by the callers were often a mix of psychological, relational and practical issues. The resultant distress emanated from an interplay of these factors with the relational contexts, their social locations and social structures the individuals were embedded in. This highlighted the need for conceptualising and responding from a psychosocial lens, whereby interventions involved traditional counselling approaches and strategies for addressing determinants of distress by connecting callers to required ground‐level resources. Counsellors' engagement with this process impacted their professional and personal selves, necessitating the need for structured and continuous training, supervision and support. At a larger level, the counsellors' narratives asserted the need for adopting a psychosocial paradigm for conceptualising and addressing mental health concerns in India. [ABSTRACT FROM AUTHOR]

This paper reflects upon the history of online counselling and psychotherapy research. It provides a reflection upon the growing body of research in this field and discusses the impact of the recent global COVID‐19 pandemic upon it. It specifically argues that the pandemic has been an evolutionary catalyst for developments in online therapy. Therapeutic practices, and attitudes towards them, have changed in ways that will alter the shape and form of therapies in the future. As a consequence, research into online therapeutic work needs to be responsive and adapt to this changing world. Counselling and psychotherapy researchers therefore have to situate themselves in a way that allows them to keep one foot in the present and one foot in the future to stay abreast of technological developments. There may be a reluctance to do so from some areas in the therapeutic profession, but their presence might prove vital in ensuring that ethical sensitivity, which acknowledges and values the complexity of the human experience, remains at the foreground of psychological support. [ABSTRACT FROM AUTHOR]

Aim: The prevalence of mental health difficulties and the demand for psychological support for students in higher education (HE) appear to be increasing. Online therapy is a widely accessible resource that could provide effective support; however, little is known about such provision. The aim of this study was therefore to answer the research question 'What factors serve to influence higher education students' levels of engagement with online therapy?' Method: A systematic review of qualitative scholarly and peer‐reviewed literature was conducted across 10 databases. Six papers met the inclusion criteria, were assessed for quality and were analysed using thematic synthesis. Findings: Factors that serve to motivate HE students to engage with online therapy included the perception that it might enhance the quality of the therapeutic relationship, that it would facilitate more autonomy in the work, and that it might enable them to be anonymous and avoid face‐to‐face contact. In contrast, demotivating factors were primarily practical in nature. Fitting therapeutic work into their busy lives, technological challenges and persisting mental health stigma proved important factors. Conclusion: This review synthesises the reasons why HE students might engage with or withdraw from online therapy. It highlights that students appear to view online therapy positively, but they can be inhibited by both personal and practical issues. Therapeutic services therefore need to ensure that information about the work they offer online is clear and transparent and that the platforms they work on are secure and stable. Finally, the need for further research, to keep abreast of technological developments, is recommended. [ABSTRACT FROM AUTHOR]