1. Improving user satisfaction via a case-enhanced e-learning environment.
- Author
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Kim, Hye Jeong, Pederson, Susan, and Baldwin, Moira
- Subjects
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MOBILE learning , *CLASSROOM environment , *LEARNING strategies , *HIGHER education , *CASE-based reasoning - Abstract
Purpose |!|#8211; The purpose of this paper is to examine students|!|#39; experiences with a case-enhanced e-learning environment in a higher-education institute. Design/methodology/approach |!|#8211; In total, 67 graduate students volunteered to take part in this experiment. The participants were assigned to treatment groups using tutorial with case-based learning (CBL) module or comparison groups using tutorial only. They completed a background survey, a technological proficiency survey, a pre- and post-knowledge test, and a learner perception survey of the e-learning environment. Findings |!|#8211; The present study found a significant increase in the level of domain knowledge in both a tutorial-only group and a tutorial with CBL module group. The tutorial with CBL group scored significantly higher on learners|!|#39; perceptions of the e-learning environment in terms of ease of use, satisfaction, and usefulness. In addition, the results of the use of a CBL module based on individual differences such as gender, degree level, and information technology self-efficacy are discussed. Practical implications |!|#8211; Designing an e-learning environment for adult learners needs to consider their needs and motives. Adult learners who have specific learning goals tend to be more satisfied with an interactive and supportive e-learning environment using real cases, rather than sequential and less flexible e-learning only. Originality/value |!|#8211; This paper describes an e-learning system including the case module to enhance learner|!|#39;s satisfaction and knowledge. The paper contributes to the literature on CBL in adult learning and higher education context and in the design of a practical learning environment for user satisfaction. [ABSTRACT FROM AUTHOR]
- Published
- 2012
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