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Purpose -- A schema for more clearly understanding the emotional and psychological abuse and neglect of people with intellectual disability was developed to support a narrative study with people with intellectual disability, families and other supporters about the lived experience of this maltreatment in disability accommodation services in Australia. This paper aims to describe the underpinning review of emotional and psychological abuse and neglect and the evolving new framework. Design/methodology/approach -- A review of existing understandings of this form of abuse in research and policy was conducted, and a framework developed and tested for "trustworthiness" with participants in the research. Findings -- A framework of emotional and psychological abuse and neglect is presented. It centres on the misuse of power and control, details behaviours and interactions which can occur when it is inflicted, and is tested against the experiences of people who have experienced this sort of abuse and neglect. Research limitations/implications -- This is an evolving framework, applied through one study only. Further application and research is needed to test the robustness of the framework. Originality/value -- A more complex construction of emotional and psychological abuse and neglect may inform the development of service policy and support education for people with disability, families, and workers. [ABSTRACT FROM AUTHOR]