1. Exploring the nexus between sustainable marketing and customer loyalty with the mediating role of brand image.
- Author
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Rastogi, Tanya, Agarwal, Bhawna, and Gopal, Gurram
- Subjects
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CUSTOMER loyalty , *BRAND image , *SUSTAINABILITY , *QUALITY of service , *BRAND loyalty , *STRUCTURAL equation modeling - Abstract
As the world struggles to cope with the pressing matters of global warming, rising temperature, and environmental degradation, the need for sustainable practices has become more urgent than ever for individuals and other establishments. Organizations across industries recognize the importance of adopting sustainable practices, not only to meet societal expectations but also to achieve long-term success. This research paper studies the influence of sustainable marketing on customer loyalty, focusing on the consumer electronics sector in India. A mixed-methods approach incorporating descriptive and causal research methods was used; with data collected from 302 participants from India's capital, Delhi and its nearby regions. Structural equation modeling was employed to establish multivariate relationships and Smart PLS 4 was used to analyze the data. The results suggest that sustainable marketing practices positively influence brand image and loyalty. Additionally, brand image acts as an intermediary between sustainable marketing and customer loyalty. These results provide valuable insights for managers aimed at fostering customer loyalty through sustainable practices, particularly in the consumer electronics sector. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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