This paper describes actions taken by a Psychosocial Care Center (CAPS, type II) in 2015, in a municipality of the state of Minas Gerais, Brazil. We conducted a retrospective, descriptive-exploratory study based on secondary data source accessed by means of Tab for Windows (TabWin), which led to the conclusion that the CAPS is fully able to develop intersectoral, multidisciplinary actions that aim to promote mental health, prevent aggravation and support people to tackle crisis situations. We also highlight how essential studies are that provide discussions on how to increase the participation of users in the mental health sector and to promote participatory spaces in society as a whole. [ABSTRACT FROM AUTHOR]