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Access to justice is one of the main problems faced by consumers in the 21st century. In this sense, this paper analyzes the consumer's position in the face of new technologies and their access to justice. In addition, through a comparative approach, it studies the one-stop shop model existing in Europe and its possible implementation in Chile. Finally, an analysis is offered on the use of new technologies in the legal process and how they can improve access to justice for the consumer. In this way, it identifies the existing progress in Chile in this area, as well as the need to improve the consumer's position in relation to new technologies and how they can reduce barriers to access to justice. [ABSTRACT FROM AUTHOR]