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Purpose: The purpose of this paper is to examine the impact of two typical relationship management approaches (trust relationship with suppliers and reciprocity) on manufacturer resilience in the context of the COVID-19 crisis. Moreover, this paper aims to deepen the understanding of environmental uncertainty's moderating effect on the association between the trust relationship with suppliers (TRS) and reciprocity. Design/methodology/approach: Structural equation modeling has been used to test the hypotheses on 361 Chinese manufacturing firms' managers and independent directors during the COVID-19 crisis. Findings: The results reveal that reciprocity positively enhances three dimensions of manufacturer resilience, namely, preparedness, responsiveness and recovery capability. Reciprocity positively mediates the relationships between TRS and preparedness, responsiveness and recovery capability. Moreover, environmental uncertainty moderates the association between TRS and reciprocity. Practical implications: This study highlights the critical role of reciprocity, the relational governance approach, in enhancing manufacturer resilience in practice. This paper suggests that during emergencies such as the COVID-19 pandemic, managers should adopt trust and reciprocity in supplier relationship governance to strengthen the resilience of manufacturing companies and adapt effective strategies according to the environment. Originality/value: This study is unique in developing new scales of manufacturer resilience through interviews and surveys with Chinese manufacturers and theoretical research. Based on the social capital theory and social exchange theory, this study shed light on the role of trust and reciprocity. It also bridges relational governance theory with the literature on manufacturing firm resilience literature to help manufacturers better understand the transdisciplinary links between relationship management and resilient operations in emergencies. [ABSTRACT FROM AUTHOR]

The Special Issue "Knowledge Management Systems and Organizational Dynamics" emerges as an articulate contribution consistent with the scope and focus of I Kybernetes. Overall, the paper adds to the existing theoretical evidence by linking inter-firm knowledge flows and new venture development, on the one hand, and by examining the dynamics between VC firms and the collective contribution for the growth of start-ups, on the other. Companies showing a relative "unconscious" attention to KM and implementing KM practices without particular awareness;. [Extracted from the article]

Purpose As social networking services are popular, the need for recognizing reliable people has become the main concern. Quantifying the relationships between the users of social networks is also one of the important challenges with the increasing number of users. So, trust plays an important role in social networks in order to recognize trustworthy people. The purpose of this paper is to propose an approach to recognize trustworthy users and protect users from abuse by untrustable users.Design/methodology/approach In this paper, the authors suggest a method to measure the trust value between users of social networks based on call log histories such as abundance, novelty, and sincerity and quality of service (QoS) requirements such as accessibility, response ability, tend to respond, and agility. After that, the authors calculate error-hit, precision, and recall to evaluate the trust value.Findings The results indicate that the proposed approach has better performance in terms of error-hit, precision, and recall than FIFO, combined, QoS-based, and call log-based method.Originality/value In this paper, the trust issue in social networks is pointed out and a new approach to evaluate the trust value is proposed based on call log histories and QoS requirements. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to show how behavioral descriptions in psychology and group dynamics can be related to four goal-setting processes and to four mode of existence. Design/methodology/approach – Some person A can approach a person B with an inclination to realize one of four goal-setting processes: (1) A sets goals for B; (2) A sets no own goals; (3) A pursues own goals alone; (4) A and B develop mutual goals. Depending on their choice of inclinations an interaction of A and B can lead to four modes of coexistence: (1) Conflict – A and B fight; (2) Hierarchy – A submits to B; (3) Independence in niches – A and B do not interact; (4) Cooperation – A and B work together. The paper investigates how these theoretical options – four inclinations for different goal-set processes and four modes of coexistence – show in behavioral descriptions in psychology and group dynamics. Findings – Psychic states studied in psychology (e.g. by Freud, Berne, Horney) can be related to one of the four inclinations. Interaction patterns studied in group dynamics (e.g. by Steiner, Schindler, Bion) describe aspects of the four modes of coexistence. Practical implications – Behavioral descriptions of various schools of psychology and group dynamics can be classified according to theoretically derivable basic options of goal-orientated behavior. Originality/value – The paper shows the application of a theoretical framework covering all options of goal-orientated behavior available in the behavioral sciences. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to study dynamic evolution of passenger emotional contagion among different flights emerging in mass flight delays, so as to quantitatively analyze emotional variation tendencies and influences of concerned factors and intervention measures.Design/methodology/approach An intervening variable of group emotion was introduced into emotional contagion model to simulate passenger emotional evolution among multi-flight groups. Besides, personalities, characters and social relationships were considered to represent individual differences in emotional changes. Based on personal contact relationships, emotional contagion model was proposed to evaluate cross-emotion transition processes among different groups under scenarios of information shortage. Eventually, evolutionary processes of passenger emotions were fused in an agent-based simulation based on social force correction model.Findings Simulation experiment results revealed that passenger emotions suffer from combined impacts of individual emotional changes and emotional interactions among adjacent flights through a comparison with actual survey. Besides, emotional interactions accelerate processes of emotion transitions, and have significant impacts on adjacent flights when different measures are taken. Moreover, taking intervention measures simultaneously seems more effective than implementing intervention successively.Originality/value The proposed method makes up for deficiency of ignoring effects of emotional interactions among adjacent flights. It contributes to providing control methods and strategies for relevant departments and improving the efficiency and ability of handling passenger collective events in mass flight delays. [ABSTRACT FROM AUTHOR]

Purpose -- When reviewing the prospectus of mainstream universities that offer psychology majors, one would be hard-pressed to find any cybernetic approaches included in their course material. This is an unfortunate observation as most psychological problems arise in a relational context. Reasons for this status quo are presented. The purpose of this paper is to reduce obstacles for prospective learners in cybernetic psychology, with the hope that cybernetic psychology may be assimilated and seen as an equal footing paradigm in mainstream psychology teachings. Design/methodology/approach -- A popular cybernetics web site is often used by students who are learning cybernetic psychology. Using the responses from students who frequent the online resource, solutions are presented based on the questions that students have asked the author of the site. Findings -- Students are taught different therapy paradigms in terms of models; the psychodynamic model, the medical model, the person-centred model; the systems model and so forth. Their position to the model is external and they can critically evaluate the different models and apply each model in an interpretation and analysis of various psychology case studies. Cybernetic psychology becomes problematic when that line of thinking is used. Practical implications -- Cybernetic psychology stands as an ethical choice for therapy. Reducing the boundaries for cybernetic therapies to be assimilated in the mainstream context, especially if offered by universities as an equal footing paradigm, which would be in keeping with the WHO's call for responsible ethical therapy interventions. Originality/value -- There is limited information on how to perform cybernetic psychology. This is understandable owing to the nature of cybernetics; however, reliable and stable approaches should still be available for students who are new to this epistemology. There needs to be an entering point into this way of thinking so that cybernetic psychology remains accessible to newcomers. [ABSTRACT FROM AUTHOR]

Purpose -- To establish the essential centrality of a circular relationship between acting and understanding, and a role learning plays in this circularity, with special reference to Aristotle's phronesis and sophia. The purpose of this paper is to establish a position. Design/methodology/approach -- The argument is made through critical, cybernetic analysis and argument. Findings -- The argument reconceptualises key relationships in the approach to understanding the world, and in education. Research limitations/implications -- Research implications are not explored: the argument attempts to lay groundwork for other and later work. Originality/value -- The argument establishes a cybernetic circular causality to replace the currently preferred linear causality. [ABSTRACT FROM AUTHOR]