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In today's understanding, the universities are considered as service providers besides their institutional functions. Because the universities shape the future of the country via the services they provide, it is a necessity that their service quality must be assessed by using scientific analyses, and their service quality must be improved based on such scientific findings. The Generation Z, whose members are currently receiving university education carries unique features that distinguish them from the previous generations. When this fact is considered, it is understood that the constant research and monitoring of the learning environment of the Generation Z is important. In this study, as a result of a detailed literature search, a scale consisting of 7 dimensions and 36 indicators was developed in order to measure the higher education service quality of the Z generation. The validity and reliability tests of this scale are completed via the convergent and divergent validity analyses, Exploratory Factor Analysis (EFA), and Confirmatory Factor Analysis (CFA). Because the answers provided to the surveys reflect the personal evaluation of the participants, the Fuzzy Logic is employed, and the study is conducted by using the fuzzy modelling and fuzzy ranking. As a result of this study, the General Satisfaction Index is created, and improving recommendations are carried out based on the scores. [ABSTRACT FROM AUTHOR]

The sustainability of enterprises in an increasingly competitive environment is proportional to their ability to use the resources efficiently. Maintenance departments are critical to ensure that resources are ready and operational. Increasing the efficiency of maintenance departments depends on reducing the number of failures, performing planned maintenance on time and sustaining availability of spare parts needed. Therefore, it is vital that businesses consider predictive maintenance and spare parts jointly. In this study, predictive maintenance and spare parts integration studies are carried out using gearbox failure data and spare parts consumption data of a bus fleet. This study aims to contribute to the reduction of failure costs by finding failure patterns and predicting the subsequent failures and spare parts to be used. The sequential pattern mining approach was used to determine failure patterns and the traditional frequent itemset mining approach was used to predict spare parts. As a result, 45 failure patterns were found. Rules with a reliability of up to 79% were obtained. In addition, spare part clusters with a support value of approximately 40% were created. With this valuable information, businesses are able to investigate root causes, take precautions against future failures, make predictions about the spare parts that will be needed, and develop joint maintenance planning and inventory management policies. [ABSTRACT FROM AUTHOR]