1. Rooms with a view.
- Author
-
Rowley, Ian
- Subjects
- *
INTERNATIONAL business enterprises , *HOTEL customer services , *INTERNATIONAL hotel chains , *HOTEL management - Abstract
The article reports on the high level of service offered by overseas-owned hotels in Japan to its customers. According to the author, despite being known as a country with top level customer service, internationally-owned hotels in the country remain tops when it comes to customer service. A customer survey by business newspaper "Nikkei" reveals that seven of the top 10 hotels in Japan are overseas-owned, with Ritz-Carlton's hotels in Tokyo and Osaka the most popular.
- Published
- 2008