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In the research presented here, the operations subsystem of the Juiz de Fora MG tourism supply chain (TCP) is analyzed regarding mainly management and logistics operation aspects. For this purpose, a theoretical literature review was carried out on main operations management, production administration, production planning and control (PPC) concepts as applied to tourism. For this purpose, a theoretical literature review of the main operations management, production administration, production planning and control (PPC) concepts as applied to tourism was carried out. The mixed quanti-qualitative research was based on a survey using intentional non-probabilistic sampling including 100 of the companies that take part in the tourism production chain of Juiz de Fora, complemented by qualitative data on the reasons for certain behaviors and practices within companies. The production chain was empirically mapped from its forming links (IPEA, 2010), namely accommodation and food services, travel agencies and cultural and transportation facilities. The results related to intra-organizational (operations management) and inter-organizational (chain logistics) aspects show that despite the average 3.6 million/year annual revenue per company, the sector still lacks inter-organizational integration, which suggests that figures could be significantly improved in a scenario of strategic and organizational integration. [ABSTRACT FROM AUTHOR]