Search

Your search keyword '"Jamara, Winnie"' showing total 1 results
Start Over Author "Jamara, Winnie" Database Academic Search Index
1 results on '"Jamara, Winnie"'

1. User Surveys as Drivers of User Engagement and Service Improvement.

Author

Jamara, Winnie

Subjects
*ACADEMIC libraries, *CONSUMER attitudes, *LIBRARY public services, *QUALITY assurance, *RESOURCE allocation, *CUSTOMER satisfaction
Abstract

The article reports on the significance of user surveys in academic libraries, focusing on their role in assessing user satisfaction and driving engagement and service improvement. The discussion emphasizes the need for libraries, like the Botswana International University of Science and Technology (BIUST), to adopt feedback loops as a customer experience strategy to enhance services, gather meaningful insights, and prove their value in a competitive landscape.

Published
2024

Catalog

Books, media, physical & digital resources
See catalog results