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Port operations play a crucial role in fostering social and economic progress. The effectiveness and reliability of port services wield considerable influence over customer preferences. Nonetheless, additional scholarly exploration is warranted to grasp the correlation between port service quality and customer contentment. With this objective in mind, this research endeavors to scrutinize the influence of service quality at Mersin Port on customer satisfaction. A survey encompassing 215 Mersin Port users was administered as part of the study. In the study, the ROPMIS model served as the tool to evaluate port service quality. This framework comprises resources, outcomes, processes, management, reputation, and social accountability. The amassed data underwent scrutiny via the statistical tool Smart-PLS 4.1.0. The findings divulge that reputation, social accountability, and management notably impact customer satisfaction with port service quality. This study reveals the impact of port service quality on customer satisfaction, aiding port management in quality improvement. [ABSTRACT FROM AUTHOR]

The world faces natural disasters, epidemics, wars and other emergencies from time to time. These situations can significantly threaten people's lives and communities. Humanitarian logistics plays a vital role in meeting such challenges and assisting survivors. Humanitarian logistics are national and international relief efforts provided by individuals, organizations, and governments to alleviate or prevent the suffering of people who have experienced disasters and emergencies. Therefore, the importance of humanitarian aid logistics is increasing day by day. This study aims to conduct a systematic literature review on humanitarian aid logistics. Examining the written studies is important in determining the level of development in humanitarian aid logistics and determining which topics are predominantly focused on. Scientific studies containing the keyword "Humanitarian Logistics" scanned in WoS and Scopus indexes were subjected to content analysis. The analysis aims to determine the research trends in humanitarian logistics, to recognize the different aspects of research in humanitarian logistics, and at the same time to contribute to future studies by identifying gaps in the literature. For this purpose, the study data were collected and analyzed in November 2023. As a result of the analysis, it has been observed that the interest in humanitarian aid logistics has increased in recent years. It has been determined that the USA, the UK, the Netherlands and China are the leading countries publishing in humanitarian aid logistics. Kahn, M and Kovacs, G. were among the most productive authors in WoS and Scopus. [ABSTRACT FROM AUTHOR]

This research aims to determine the financial literacy level of domestic tourists visiting Gaziantep. In addition, this study aims to determine whether tourists' financial literacy levels differ according to demographic variables. A questionnaire was applied to 390 local tourists visiting Gaziantep in this context. The data set was analysed using Factor Analysis, T-Test and Anova Test by SPSS 21 Statistical Program. According to the research results, it has been determined that all factors of financial literacy show a statistically significant difference according to the tourists' education level, age and income. For the variables of gender and marital status, the financial literacy level of tourists shows a statistically partial difference. In this context, differences were determined in socio-economic reflections, individual financial planning and prudent economic behaviour factors for the marital status variable. For the gender variable, a statistically significant difference was found in the factors of rational behaviour, individual economic planning, reflection of economic policies, prudent economic behaviour and macroeconomic reflection. [ABSTRACT FROM AUTHOR]