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Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information Technology Infrastructure Library (ITIL) or Control Objectives for Information and Related Technologies (COBIT) are essential. However, in order to measure the quality, it is necessary to complement them with other frameworks, because they do not include the appropriate mechanisms. This paper proposes the use of two established frameworks ITIL and COBIT and the use of European Foundation for Quality Management (EFQM) model to measure the quality of services and processes. [ABSTRACT FROM AUTHOR]

Romantic jealousy is one of the most complex emotions people experience in their relationships; people may reach high levels of violence as a result of pathological jealousy. This paper sought to adapt to Spanish language use and examine the psychometric properties of the Interpersonal Jealousy Scale (IJS). This scale evaluates the negative emotion resulting from actual or threatened loss of a loved one to a rival. We used a Colombian sample of 603 Colombian adults (59,03% women). Factor models were tested by Confirmatory Factor Analysis (CFA), in order to confirm the stability of the internal structure of the scale. The CFA supported the robustness of a one-dimensional structure with 18 items. Good internal consistency and evidence of external validity were found, as well as adequate adjustment parameters under the item response theory. In the analysis of the differential functioning of the items by sex, five items measured the different latent trait in men and women. The data indicate that the revised Spanish version of the IJS is a useful instrument to assess romantic jealousy. [ABSTRACT FROM AUTHOR]

Abstract: Objectives: Competency to consent to hospitalization has important clinical and ethical implications. However, there are no follow-up studies that evaluate improvement in competency during psychiatric hospitalization. The authors sought to determine whether patients admitted to a psychiatric ward as incompetent to consent to hospitalization improve their competency during hospitalization. Method: A total of 160 consecutively admitted patients were administered the Competency Questionnaire (CQ), a structured scale designed to assess competency to consent to psychiatric hospitalization. The CQ was administered both upon admission and at discharge. Severity and acuity of the psychiatric disorder were assessed with the Severity of Psychiatric Illness Scale and the Acuity of Psychiatric Illness Scale. Results: Of the 160 assessed patients, 70 (43.8%) were rated incompetent. Forty-five of these 70 incompetent patients completed the admission-to-discharge follow-up. Twenty-one of these 45 patients (46.6%) remained incompetent at discharge. Participation in the treatment process was the only variable that predicted improvement on competency during hospitalization. Severity of psychiatric illness at admission did not predict improvement on competency. Conclusions: Nearly half of the patients who upon admission were incompetent remained incompetent at discharge. [Copyright &y& Elsevier]