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Envy has garnered considerable attention in hospitality since emotions are crucial in understanding how individuals behave within an organization. However, research has failed to establish a link between envy and psychological detachment in coastline hotels. Our study investigates the effect of coworker envy on service sabotage through psychological detachment as a mediating factor and perceived employability and self-performance as moderators. Data were collected from 637 employees at three-star coastline hotels using a time-lagged approach. The SmartPLS results revealed that psychological detachment was partially mediated. Finally, employee performance strengthened the positive connection between psychological detachment and service sabotage conduct. Our study offers academics and hotel industry professionals significant insights into the coastal hotel sector. [ABSTRACT FROM AUTHOR]

Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms marketing their services and products through electronic word of mouth (eWOM) on these hotel booking websites continues to grow. Despite its importance, there has been little research on how guests interact with information to increase eWOM. This paper creates a new scale for assessing guest interaction with Meituan.com information to fill this void. To this end, a three-step mixed-methods approach using open-ended surveys and published relevant research is used. Data were gathered from 440 hotel guests in Taiwan, China, and Hong Kong. Using SmartPLS 4, confirmatory factor analysis revealed 33 final items for the new scale. This paper significantly contributes to potential guest behavior by creating and confirming this new scale in the hospitality context. [ABSTRACT FROM AUTHOR]

Purpose: People are more likely to participate in work-related events that might cause positive and negative affective reactions. Prior research linked coworker friendship with incivility; however, few studies investigated negative workplace gossip. Simultaneously, linking coworker friendship with incivility through positive/negative affective responses is lacking. As such, this paper aims to examine this relationship via the dual mediation effect of positive and negative workplace gossip. Design/methodology/approach: A total of 398 subordinates at family restaurants in Greater Cairo were surveyed, and data was analyzed using SmartPLS4. Findings: Coworker friendship significantly influences coworker incivility via positive and negative workplace gossip and other underlying mechanisms. Research limitations/implications: Managers should take the initiative to decrease gossip by sharing information promptly and thoroughly and establishing effective channels for information exchange. In the case of an informal plan, restaurant managers may seek to create a welcoming and motivating corporate atmosphere and cultivate social ties among subordinates to prevent the creation of negative gossip. Restaurant managers should give victims of negative gossip timely psychological counseling. Originality/value: This paper contributes to the restaurant literature on affective emotional responses to coworkers' judgment-driven behavior from new perspectives. [ABSTRACT FROM AUTHOR]

Social media technologies (SMTs), online brand communities, and social customer relationship management (SCRM) Capabilities play an indispensable role in the engagement and loyalty-building of university students to achieve a sustainable university reputation. This study provides pioneering input for higher education institutions (HEIs) by developing a new integrated SCRM model through self-congruity or self-congruence theory, which examines SMTs Use, online brand communities, SCRM Capabilities, customer engagement, customer loyalty, and university reputation. Using cross-sectional data from 400 students from Pakistani public universities, structure equation modeling applies to Smart PLS 3.2.7. Results indicate that all hypotheses have significant positive relationships, except SMTs use found insignificant with university reputation. Also, SCRM Capabilities mediate between SMTs use and university reputation, while customer engagement mediates between online brand communities and customer loyalty. This study indirectly supports public HEIs sustainability. Further, these findings contribute new knowledge to literature and theory. [ABSTRACT FROM AUTHOR]

The ability of social media influencers (SMIs) to shape their followers' intentions to purchase the recommended brands (IPB) by creating content on social media platforms is critical. This has received little attention in influencer marketing literature. Drawing on source credibility theory, this study investigates the dual mediation of emotional attachment (EA) and influence of presumed influence (IPI) in the relationship between SMIs' credibility and followers' IPB in the Pakistani fashion context. A self-administered questionnaire was used to collect data from 346 social media users. PLS-SEM results revealed that SMIs' credibility does have a negative influence on IPB. However, SMIs' credibility is positively related to both EA and IPI. Furthermore, EA and IPI fully mediated the relationship between SMIs' credibility and IPB. This research deepened knowledge about the phenomenon of followers' emotional bonding with SMIs. This paper also offers valuable theoretical and practical implications for academics and practitioners in the fashion industry. [ABSTRACT FROM AUTHOR]

An intermediate stage in the net casting that can potentially limit the features of the final metallic product, called dewaxing, is highly dependent on features of pattern wax. The general process of dewaxing, involved in investment casting for the reuse of the wax, requires a high amount of energy and entails high processing time through conventional heating methods thus resulting in a lower rate of processing at a bulk scale production. In this research, the pattern wax blends, containing polyethylene, ethylene–vinyl acetate, bitumen, and paraffin wax, were investigated for their microwave processing time in the presence of susceptor material (polyaniline). Polyaniline in wax blends was incorporated as a microwave susceptor in concentrations of 0.15, 0.45, 0.75, 1.5, 3, 5, and 10 wt%. Advancements in processing properties of pattern wax blends, using microwave dewaxing technology, were observed along with the improvement in melting behavior of pattern wax blends owing to the creation of heat-sensitive sites due to the addition of a susceptor. The decrease in complete flow time was observed from 202 to 55 s by the addition of 10 wt% of polyaniline in wax. A ceramic die and stand to hold the die at a hotspot in microwaves were designed for experiments. FTIR-ATR, rheological, TGA, DSC, mechanical (UTM), and morphological analysis (SEM and OM) were performed to investigate the behavior of pattern wax blends under the application of microwave heating. An inverse trend was observed in processing time with susceptor loading in microwaves. [ABSTRACT FROM AUTHOR]

Underpinned by health belief model and service recovery theory, this paper investigates the role of workplace health measures (WHMs) in hotel activity recovery (i.e. service recovery performance and financial performance). This paper also explores the mediation roles of perceived self-efficacy (PSE), perceived well-being (PWB), and internal service quality (ISQ). Multilevel data was collected from 766 respondents at the individual level and 532 respondents at the organizational level in Egyptian five-star hotels. WarpPLS findings show that WHMs significantly affect PSE and PWB. Moreover, PSE, PWB, and ISQ were partially mediated. Lastly, this paper’s theoretical and practical implications in the hotel context are discussed. [ABSTRACT FROM AUTHOR]

This research note explored the less-understood relationships between customer delights and revisit intention. We draw on extant literature to develop and propose a new conceptual framework underpinned by cognitive appraisal theory, theory of planned behavior, and attachment theory. This conceptual note proposed relationships between customer engagement (CE), customer experience (CX), place identity, and value co-creation between customer delight and revisits intention. This note offers insights on the essential role of customer delight in tourism, supporting effective interactions with CE, CX, place identity, and value co-creation for destination strategy development. This is one of the earliest initiatives to reinvent the wheel of customer delight in tourism to encourage tourist behavior intentions. 这篇研究报告探讨了顾客愉悦感和重访意图之间鲜为人知的关系. 我们借鉴现有文献，以认知评价理论、计划行为理论和依恋理论为基础，发展并提出了一个新的概念框架. 本概念性说明提出了客户参与度（CE）、客户体验（CX）、场所认同和客户满意度与重访意图之间的价值共同创造之间的关系.本说明提供了关于旅游业中顾客愉悦感的重要作用的见解，支持与CE、CX、场所标识的有效互动，以及为目的地战略开发共同创造价值. 这是最早的一项举措，旨在重塑旅游业中顾客愉悦的车轮，以鼓励游客的行为意图. [ABSTRACT FROM AUTHOR]

Underpinned by integrating self-determination and source credibility theories (SCT), this paper investigates the focal roles of memorable local food experiences (MLX) and travel influencer endorsement (TIE) on revisit intention. A questionnaire was used to collect data from 513 TikTok influencers (individuals who frequently post videos on TikTok and have a large number of followers). A purposive sampling technique is used to collect data from TikTok influencers who create videos about food tourism in Pakistan. SmartPLS 4.4 was used with PLS-SEM. The empirical results suggest a positive and significant linkage of culinary memorable experience factors with MLX. The focal effects of MLX and TIE on revisit intention are significantly positive. Our findings further revealed that MLX partially mediated the linkage of culinary memorable experience factors with revisit intention, while TIE strengthened the positive relationship between MLX and revisit intention. The study's findings influence travel agents, local food providers, and marketing specialists who develop marketing strategies for local food tourism and online trip purchasing. • Self-determination and source credibility theories were employed in the proposed model. • Data were collected from 513 TikTok influencers in Pakistan. • Memorable local food experiences mediated the linkage of culinary memorable experience factors with revisit intention. • Travel influencer endorsement strengthened the memorable local food experiences and revisit intention link. • Our findings porvides guidance to local food providers in developing local food tourism stratgies on TikTok. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to explore the role of perceived organizational injustice (POI) leading to workplace conflict in determining organizational performance (OP) among healthcare employees. This paper also examines the serial mediating effects of moral disengagement (MD) and knowledge hiding (KH). Design/methodology/approach: In all, 244 public and private hospital employees in Pakistan provided the data set. Findings: According to partial least squares-structural equation modeling findings, the negative association between POI and OP was serially mediated by KH and MD. The recovery process underlying the linkage between POI and OP is tested and highlighted in this paper as a first step in unraveling it. Research limitations/implications: The findings highlight the significance of taking moral and KH models into account when attempting to understand the moral cognitive processes that employees go through when they see injustice. Organizations should guarantee the equitable distribution of incentives and resources, as distributive and procedural justices are concerned with organizations. Originality/value: By directing actions meant to prevent MD and KH, the findings may potentially inspire new, more focused treatments to safeguard patient safety and avoid losses in the healthcare industry. One way to reduce unethical conduct and MD is to have people declare or agree to a code of ethics. [ABSTRACT FROM AUTHOR]

Although research evidence shows the link between physical evidence and guest retention, we have limited knowledge about why and how this relationship works and is activated. To untangle this association, this paper examines how physical evidence influences three psychological factors (i.e. guest delight, emotional well-being, and overall image), as well as mediating the relationship between indoor and outdoor physical evidence and guest retention. The cognitive appraisal theory and the stimulus-organism-response model were employed in the study model. Data were gathered from 428 guests staying at seven five-star beach resorts in Sharm El-Sheikh. The Smart-PLS findings show that overall resort image, guest delight, and emotional well-being partially and serially mediate between physical evidence and guest retention. The findings offer theoretical and practical contributions to managing the guest experience journey in beach resorts. [ABSTRACT FROM AUTHOR]

The purpose of this study is to empirically examine the relationship between quality management practices (QMP) and inter-organizational project performance (IPP), as well as the moderating effects of inter-organizational communication (ICOM), relationship, and process conflicts in Pakistan's-government healthcare organizations (NGOs) and public healthcare organizations. We developed a hypothetical model based on contingency theory. Using a self-administered questionnaire, the empirical data was collected from 296 respondents from NGOs and public healthcare in Pakistan between March and November 2019. SmartPLS 3.3.9 was used to apply structural equation modeling (SEM). The findings show that QMP significantly impacts IPP in healthcare inter-organizational collaborative projects. ICOM and process conflict significantly moderate the impact of QMP on IPP. In contrast, relationship conflict does not affect IPP. This study has practical implications for healthcare NGOs and public healthcare organizations that want to improve the performance of their projects by implementing QMP in their projects. This study added to the total quality management literature by clearly understanding QMP and its relationship to IPP. [ABSTRACT FROM AUTHOR]

Dewaxing is an intermediate step in investment casting which can determine the properties of final metallic product and is strongly dependent on the properties of pattern wax. Processing of pattern wax composites with the conventionally available heating processes is energy intensive and requires high processing time, thus resulting in the lower processing rate at larger scale. Use of microwave technology for the dewaxing study is highly attractive alternative owing to the advantage of energy-efficient processing. The processing time of pattern wax composite of paraffin wax, bitumen, polyethylene and EVA in microwaves oven as a function of susceptor has been investigated. Carbon black was used as microwave susceptor in wax composites at several weight percentages. The efficient processing and melting behavior of pattern wax composite utilizing microwave dewaxing, thanks to the creation of heat sensitive sites within the pattern wax composite by the susceptor material, were analyzed in this study. FTIR-ATR, rheometer, TGA, DSC, UTM, SEM and OM were used to study the behavior of the wax composite. With the increase in the susceptor (CB) loading from 0.15 to 0.75%, an increase in the thermal stability of 6.86% was observed as depicted by the increase in the on-set temperature of the specimens. 71.9% decrease in the melt flow time of pattern wax composite was observed with the incorporation of 1.5% of CB as compared to reference specimen which manifested an inverse relationship between susceptor loading and processing time in the presence of microwave. [ABSTRACT FROM AUTHOR]

Corporate social responsibility is a developing approach that any organization can implement for sustainability. Higher education institutions (HEIs) are implementing this strategy in the current climate to improve their quality of education and sustainability, which aligns with the UN Sustainable Development Agenda for 2023. The current research examines the critical role of university social responsibility (USR) in sustainable knowledge sharing via the mediation effects of collaborative climate and entrepreneurial orientation. We obtained our dataset from 456 Saudi public and 605 private university students. SmartPLS4 findings showed that USR significantly affects collaborative climate, entrepreneurial orientation, and sustainable knowledge sharing. The multi-group analysis results show that collaborative climate and entrepreneurial orientation partially mediated the USR-knowledge-sharing linkage in favor of private university students. This paper provides useful information for policymakers within HEIs. • Social exchange theory was employed in the proposed model. • Nexus between university social responsibility and knowledge sharing has been investigated. • Collaborative climate and entrepreneurial orientation partially mediated. • Findings provide emerging trends to develop knowledge sharing strategies. [ABSTRACT FROM AUTHOR]