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To survive in a tough competitive environment universities must reduce costs while improving the quality of education. The best economic effect can be obtained only by the improvement of business processes at a university vertically and horizontally at the same time. Having calculated the strategic vector of the higher education system development as a whole, the Ministry of Education and Science set a task of reducing the number of administrative and support staff to state-owned high schools. However, this is possible only on the basis of improved productivity and changes in the organizational structure of universities. The most promising direction is to establish teaching and research departments capable of achieving a synergistic organizational and managerial effect by integrating human resources of several departments. This direction is followed by leading Russian universities, including Financial University under the Government of the Russian Federation. The paper describes a methodology to produce a matrix of core labor processes and functions of the teaching and support staff within the core business processes of a department. It is proved that the organizational and technical component in the operation of the teaching and support staff of the department is increasing; therefore many employees of the teaching and support staff logically move to a new job status of a manager. One of the Standard Operations Procedures is provided as an example. The key provisions of the paper have a heuristic potential to improve the business model of an innovative university and the quality of strategic human resource forecasting.