12 results on '"Sparks, Beverley"'
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2. Fun, inspiration and discovery: from momentary experiences to overall evaluations
3. Moving beyond the Western versus Asian culture distinction : An investigation of acculturation effects
4. Explanations: if, when, and how they aid service recovery
5. Business improvement preferences for small/medium hospitality firms in Australia
6. Restaurants and the tourist market
7. Chapter 9 Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters
8. Effect of social influence on repurchase intentions
9. On the nature of customer‐employee relationships
10. Purchase Situation Modelling in Wine Selection: An Evaluation of Factors in an Australian Context
11. Evaluative and relational influences on service loyalty
12. Guest History: Is It Being Utilized?
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