7 results on '"Voice of the customer"'
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2. Artificial Intelligence and User-Generated Data Are Transforming How Firms Come to Understand Customer Needs
3. Enhancing the analysis of online product reviews to support product improvement: integrating text mining with quality function deployment
4. Lean and Six Sigma in policing: austerity, driver or distraction?
5. Effectiveness of QFD in a municipal administration process
6. Understanding the lean voice of the customer
7. Improving the house of quality with maximum difference scaling
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