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INTRODUCTION Numerous researchers suggest that trust is the foundation upon which people base their purchase decisions. When a customer trusts a company, they anticipate that company will fulfill their needs […], One important aspect of consumer relationships is trust. Conducting business on the Web is relatively new compared to traditional business and many of the factors related to consumer trust related to the Web remained unexplored. To increase our understanding about trust building on the Internet, this article studies trust with a focus on its relationship to Web design characteristics, specifically perceived quality of presentation, perceived ease of navigation, and several user attributes: prior internet experience, Web users' self efficacy, and gender differences. A research model is proposed that builds upon prior research on trust. A survey is developed based on the constructs and relationships in the model. The data analysis and results confirm five out of eight of the hypotheses associated with the model. Theoretical and practical implications are provided. [Article copies are available for purchase from InfoSci-on-Demand.com] Keywords: E-Commerce; Gender Differences; Navigation; Presentation; Trust; Web Self-Efficacy

To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.im.2007.12.004 Byline: Victor R. Prybutok (a), Xiaoni Zhang (b), Sherry D. Ryan (a) Keywords: Leadership; IT quality; Organizational net benefits Abstract: US Government organizations are creating value for their citizens and businesses by improving their public service delivery through good websites. Our study examined leadership and IT quality, and their effect on positive delivery outcomes in an e-government environment. We first developed a theoretically based model using elements of the model developed for the Malcolm Baldrige National Quality Award (MBNQA) and DeLone and McLean's IS Success model. To test this model, we conducted a field survey at a municipal city government. The results supported our hypothesis that the MBNQA leadership triad (leadership, strategic planning, and customer/market focus) had a positive impact on the IT quality triad (information, system, and service quality). We also found that both leadership and IT quality increased the benefits. Author Affiliation: (a) Department of Information Technology & Decision Sciences, College of Business Administration, University of North Texas, Denton, TX 76203-5249, United States (b) Department of Business Informatics, Northern Kentucky University, Highland Heights, KY 41099, United States Article History: Received 23 June 2006; Revised 10 October 2007; Accepted 29 December 2007

Objective: Cell phone use while driving is hazardous; it quadruples the risk of a collision and multiplies the risk of a fatality nine-fold. The National Highway Traffic Safety Administration estimates that 8% of young drivers and 5% of all drivers use cell phones while driving. Participants and Methods: The authors trained graduate student volunteers to observe the daytime cell phone use of 3,650 drivers leaving the student exits of college parking structures at a large university. Results: The student observers recorded a cell phone usage rate of 11.1%, which was significantly higher than that seen in the National Occupant Protection Use Survey (p < .00001). Female drivers were 1.51 times more likely to he using a cell phone while driving than were men (12.9% vs 8.6%, p < .001), and drivers with passengers were 0.15 times more likely to drive while telephoning than were solo drivers (1.8% vs 12.1%, p < .001). Conclusions: The authors offer suggestions for possible interventions to reduce this hazardous behavior. Keywords: cell phone, college health, driving, National Occupant Protection Use Survey, Using a cell phone while driving a vehicle quadruples the risk of a collision (1) and increases the risk of a fatality occurring in an accident ninefold. (2) In its [...]