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1. Specialized reference services at Illinois: Reference transactional analysis and its implications for service providers and administrators

Author

Lenkart, Joe and Yu, Jen-chien

Subjects
Academic libraries -- Services, Reference services (Libraries) -- Analysis, Library administration -- Analysis, Research institutes -- Forecasts and trends, Market trend/market analysis, Business, Library and information science, University of Illinois at Urbana-Champaign -- Services
Abstract

As reference service environments continue to evolve, service providers and administrators are encountering numerous challenges and opportunities. This article examines the specialized reference services at the University of Illinois. Using [...]

Published
2017

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