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2. Online I&R in Your Library: The State of the Art
3. Framing Reference Encounters
4. Strategies for Updating Knowledge of Reference Resources and Techniques
5. Are We Losing Control at the Reference Desk? A Reexamination
6. Reference Librarianship: Sharing Our Knowledge with Technical Service Colleagues
7. How Do Bibliographies Get Published? A Survey of Publishers of Monographic Bibliographies
8. Where to Find College Sports Information
9. An Online Reference System
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