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The law sanctions all forms of violence when there is an impact on the physical and psychological integrity of the person who is subjected to it. This principle also applies in health care facilities. In the event of violence a legal process is launched in order to both sanction the behaviour and compensate the victim. Interview with Gilles Devers, a lawyer at the Lyon bar., (Copyright © 2020 Elsevier Masson SAS. All rights reserved.)

The psychologist's perspective on the issue of pain opens the way to new issues. One of the psychologist's roles in chronic pain consultations is to allow a psychological elaboration of the painful complaint. It seems essential for the carers, whatever their specialities, to move away from a dualistic "body-mind" concept, so as not to undermine the reception of this complaint, with its multiple interactions., (Copyright © 2020 Elsevier Masson SAS. All rights reserved.)

The Placebo, Between Ethics and Care: A placebo is used to fight pain, insomnia or anxiety. The placebo effect is said to be this one produced by this 'fake' medication. However, could it not chiefly be the effect produced by the trust relationship established between a patient and a caregiver at a given moment? This article reflects on the results of a survey carried out in the hospital sector., (Copyright © 2019 Elsevier Masson SAS. All rights reserved.)

The assessment of user satisfaction constitutes a key indicator of the quality of care. It can be envisaged either as part of an internal strategy which favours the improvement of practices, an external strategy whose focus is more commercial and/or an exploratory strategy to develop care models. User satisfaction is expressed in particular through complaint letters and discharge questionnaires. These regulated schemes enable quality to be approached on an individual and collective level., (Copyright © 2016 Elsevier Masson SAS. All rights reserved.)