1. Strengthening open disclosure in maternity services in the English NHS: the DISCERN realist evaluation study.
- Author
-
Adams, MA, Bevan, C, Booker, M, Hartley, J, Heazell, AE, Montgomery, E, Sanford, N, Treadwell, M, Sandall, J, Adams, MA, Bevan, C, Booker, M, Hartley, J, Heazell, AE, Montgomery, E, Sanford, N, Treadwell, M, and Sandall, J
- Abstract
BACKGROUND: There is a policy drive in NHS maternity services to improve open disclosure with harmed families and limited information on how better practice can be achieved. OBJECTIVES: To identify critical factors for improving open disclosure from the perspectives of families, doctors, midwives and services and to produce actionable evidence for service improvement. DESIGN: A three-phased, qualitative study using realist methodology. Phase 1: two literature reviews: scoping review of post-2013 NHS policy and realist synthesis of initial programme theories for improvement; an interview study with national stakeholders in NHS maternity safety and families. Phase 2: in-depth ethnographic case studies within three NHS maternity services in England. Phase 3: interpretive forums with study participants. A patient and public involvement strategy underpinned all study phases. SETTING: National recruitment (study phases 1 and 3); three English maternity services (study phase 2). PARTICIPANTS: We completed n = 142 interviews, including 27 with families; 93 hours of ethnographic observations, including 52 service and family meetings over 9 months; and interpretive forums with approximately 69 people, including 11 families. RESULTS: The policy review identified a shift from viewing injured families as passive recipients to active contributors of post-incident learning, but a lack of actionable guidance for improving family involvement. The realist synthesis found weak evidence of the effectiveness of open disclosure interventions in the international maternity literature, but some improvements with organisation-wide interventions. Recent evidence was predominantly from the United Kingdom. The research identified and explored five key mechanisms for open disclosure: meaningful acknowledgement of harm; involvement of those affected in reviews/investigations; support for families' own sense-making; psychological safely of skilled clinicians (doctors and midwives); and knowing th
- Published
- 2024