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This paper aims to find the impact of COVID-19 on Manipal Academy of Higher Education (MAHE) libraries and the measures taken to overcome the challenges in accessing the information during the COVID-19 situation and render services to the users. A structured questionnaire was prepared and distributed to ten libraries of MAHE at Manipal, India campus. The study revealed that the COVID-19 pandemic has a significant impact on the usage of resources and services provided by MAHE libraries. The libraries were kept open, but the working hours of the libraries have been reduced during the COVID-19 pandemic. The study found that the majority of the libraries have seen a significant decrease in the use of physical resources and an increase in the usage of digital resources. The majority of the respondents agreed that online assistance to projects and research had been provided. The analysis reveals that limiting the number of users into the physical library, mandatory face mask, provision of sanitizers at the library entrances and maintenance of social distancing were some of the measures taken by the libraries of MAHE during the COVID-19 pandemic. The study revealed that MAHE libraries have a rich collection of e-books, online journals, online databases, e-learning platforms and research support tools. Remote access facility was extensively used by the users of MAHE libraries to access the relevant literature for teaching, learning, patient care and research activities and thus to meet their information needs.

The library is a knowledge center where all the resources, regardless of print and e-resources are made available to the user. E-resources are the backbone of any digital library in this information superfluous era. Most of the modern library users are referring e-resources for their learning, teaching and research activities. Remote login access to e-resources is the best practice of any library which helps the users to access their desired information wherever they stay without wasting time. It gives an opportunity for the best use of the e-resources and offers easy access to various resources of the library through its interface from anywhere. In this study, an attempt has been made to understand the perception of users of the remote access facility provided by the Health Sciences Library, Kasturba Medical College, Manipal Academy of Higher Education, Manipal. The main aim of the study is to determine the satisfaction level of users about the remote access facility provided by the library. A questionnaire-based survey was conducted. Questionnaires were sent to 187 registered users of remote access service of the library. The study has identified the various benefits of remote access facility and the problems faced by the registered users to access subscribed e-resources remotely. After the investigation, the study suggested some important points for consideration.