1. Patient Satisfaction with a Tertiary Hospital in Egypt using a HCAHPS-Derived Survey
- Author
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Farghaly,Mahmoud, Kamal,Abdallah, El-Setouhy,Maged, Hirshon,Jon Mark, El-Shinawi,Mohamed, Farghaly,Mahmoud, Kamal,Abdallah, El-Setouhy,Maged, Hirshon,Jon Mark, and El-Shinawi,Mohamed
- Abstract
Mahmoud Farghaly,1 Abdallah Kamal,1,2 Maged El-Setouhy,3,4 Jon Mark Hirshon,5,6 Mohamed El-Shinawi1,7 1Department of General Surgery, Ain Shams University, Cairo, Egypt; 2Department of Radiology, Hillman Cancer Center, University of Pittsburgh, Pittsburgh, PA, USA; 3Department of Community, Environmental and Occupational Medicine, Ain Shams University, Cairo, Egypt; 4Department of Family and Community Medicine, Jazan University, Jazan, Saudi Arabia; 5Department of Emergency Medicine, University of Maryland School of Medicine, Baltimore, MD, USA; 6Department of Epidemiology and Public Health, University of Maryland School of Medicine, Baltimore, MD, USA; 7Department of Medical Education, Galala University, Cairo, EgyptCorrespondence: Mahmoud FarghalyDepartment of General Surgery, Ain Shams University, Cairo, EgyptTel +20 1001775378Email Mahmoudfarghali@med.asu.edu.egStudy Design: Retrograde cross-sectional study.Objective: To assess patient satisfaction and outcomes in polytraumatized patients in EL-Demerdash hospital.Background: This is the first study that assessed patient satisfaction with a tertiary hospital in Egypt. Ain Shams University Surgery Hospital, which is one of the largest hospitals in Egypt and serves millions of patients each year, was the site of the study.Methods: A version of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to query 361 patients from November 2015 until July 2018 Survey questions were divided into the following categories: communication with doctors, responsiveness of hospital staff, cleanliness of the hospital environment, quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of the hospital, and willingness to recommend the hospital.Results: A total of 361 patients were interviewed. The results showed both positive and negative levels of satisfaction. The positive results included no delay in admission, friendly st
- Published
- 2021