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Purpose ̶ As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service SMEs must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity for organizational learning (OL), and for explorative learning in particular. In this context, we aim to identify the different causal configurations that account for the nonlinear complex interplay of IT capabilities for exploration and strategic capabilities for explorative learning as they affect competitive these firms’ competitive performance. Design/methodology/approach ̶ Survey data obtained from 92 industrial service SMEs were analysed with a configurational approach, using fuzzy set qualitative comparative analysis (fsQCA). Findings ̶ As it allows for equifinality, the fsQCA analysis identified six causal configurations that characterize the sampled firms’ explorative learning capability, two being equally associated with high innovation performance, and four being equally associated with high productivity. Originality/value ̶ By viewing explorative learning as a dynamic capability that is enabled by the firm’s IT and strategic capabilities, our study contributes to OL theory by providing a more concrete or ‘operational’ grounding which allows for a greater practical applicability of this theory. By taking both the configurational and capability-based views of the OL-IT-performance causal framework, we provide an empirical basis for unraveling, explaining and understanding the complex non-linear relationships embedded within this framework. Keywords: Explorative learning, IT capabilities, Strategic capabilities, Capability configuration, Competitive performance, fsQCA, Industrial service, SME Paper type ̶ Research paper

Background: Laboratory testing occupies a prominent place in health care. Information technology systems havethe potential to empower laboratory experts and to enhance the interpretation of test results in order to bettersupport physicians in their quest for better and safer patient care. This study sought to develop a better understanding ofwhich laboratory information exchange (LIE) systems and features specialist physicians are using in hospital settings toconsult their patients’laboratory test results, and what benefit they derive from such use. Methods: As part of a broader research program on the use of health information exchange systems for laboratorymedicine in Quebec, Canada, this study was designed as on online survey. Our sample is composed of 566 specialist physicians working in hospital settings, out of the 1512 physicians who responded to the survey (response rate of 17%).Respondents are representative of the targeted population of specialist physicians in terms of gender, age and hospital location.Results: We first observed that 80% of the surveyed physicians used the province-wide interoperable electronic health records (iEHR) system and 93% used a laboratory results viewer (LRV) to consult laboratory test results and most (72%) useboth systems to retrieve lab results. Next, our findings reveal important differences in the capabilities available in eachtype of system and in the use of these capabilities. Third, there are differences in the nature of the perceived benefits obtained from the use of each of these two systems. Last, the extent of use of an LRV is strongly influenced by the ITartefact itself (i.e., the hospital’s LRV available capabilities) while the use of the provincial iEHR system is influenced by its organizational context (i.e. the hospital’s size and location). Conclusions: The main contribution of this study lies in its insights into the role played by context in shaping physicians’ choices about which laboratory information excha

Purpose ̶ As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service SMEs must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity for organizational learning (OL), and for explorative learning in particular. In this context, we aim to identify the different causal configurations that account for the nonlinear complex interplay of IT capabilities for exploration and strategic capabilities for explorative learning as they affect competitive these firms’ competitive performance. Design/methodology/approach ̶ Survey data obtained from 92 industrial service SMEs were analysed with a configurational approach, using fuzzy set qualitative comparative analysis (fsQCA). Findings ̶ As it allows for equifinality, the fsQCA analysis identified six causal configurations that characterize the sampled firms’ explorative learning capability, two being equally associated with high innovation performance, and four being equally associated with high productivity. Originality/value ̶ By viewing explorative learning as a dynamic capability that is enabled by the firm’s IT and strategic capabilities, our study contributes to OL theory by providing a more concrete or ‘operational’ grounding which allows for a greater practical applicability of this theory. By taking both the configurational and capability-based views of the OL-IT-performance causal framework, we provide an empirical basis for unraveling, explaining and understanding the complex non-linear relationships embedded within this framework. Keywords: Explorative learning, IT capabilities, Strategic capabilities, Capability configuration, Competitive performance, fsQCA, Industrial service, SME Paper type ̶ Research paper

Background : The accessibility of laboratory test results is crucial to the performance of emergency departments and to the safety of patients. This study aims to develop a better understanding of which laboratory information exchange (LIE) systems emergency care physicians (ECPs) are using to consult their patients’ laboratory test resultsand which benefits they derive from such use. Methods : A survey of 163 (36%) ECPs in Quebec was conducted in collaboration with the Quebec’s Department of Health and Social Services. Descriptive statistics, chi-square tests, cluster analyses, and ANOVAs were conducted. Results : The great majority of respondents indicated that they use several LIE systems including interoperableelectronic health record (iEHR) systems, laboratory results viewers (LRVs), and emergency department information systems (EDIS) to consult their patients’laboratory results. Three distinct profiles of LIE users were observed. The extent of LIE usage was found to be primarily determined by the functional design differences between LIE systemsavailable in the EDs. Our findings also indicate that the more widespread LIE usage, the higher the perceived benefits. More specifically, physicians who make extensive use of iEHR systems and LRVs obtain the widest range ofbenefits in terms of efficiency, quality, and safety of emergency care. Conclusions : Extensive use of LIE systems allows ECPs to better determine and monitor the health status of their patients, verify their diagnostic assumptions, and apply evidence-based practices in laboratory medicine. But forsuch benefits to be possible, ECPs must be provided with LIE systems that produce accurate, up-to-date, complete,and easy-to-interpret information.

Introduction: Laboratory testing in primary care is a fundamental process that supports patient management and care. Any breakdown in the process may alter clinical information gathering and decision-making activities and can lead to medical errors and potential adverse outcomes for patients. Various information technologies are being used in primary care with the goal to support the process, maximize patient benefits and reduce medical errors. However, the overall impact of health information technologies on laboratory testing processes has not been evaluated. Objectives: To synthesize the positive and negative impacts resulting from the use of health information technology in each phase of the laboratory 'total testing process' in primary care. Methods: We conducted a systematic review. Databases including Medline, PubMed, CINAHL, Web of Science and Google Scholar were searched. Studies eligible for inclusion reported empirical data on: 1) the use of a specific IT system, 2) the impacts of the systems to support the laboratory testing process, and were conducted in 3) primary care settings (including ambulatory care and primary care offices). Our final sample consisted of 22 empirical studies which were mapped to a framework that outlines the phases of the laboratory total testing process, focusing on phases where medical errors may occur. Results: Health information technology systems support several phases of the laboratory testing process, from ordering the test to following-up with patients. This is a growing field of research with most studies focusing on the use of information technology during the final phases of the laboratory total testing process. The findings were largely positive. Positive impacts included easier access to test results by primary care providers, reduced turnaround times, and increased prescribed tests based on best practice guidelines. Negative impacts were reported in several studies: paper-based processes employed in parallel to the

Background : There has been indisputable growth in adoption of electronic medical record (EMR) systems in the recent years. However, physicians’progress in using these systems has stagnated when measured with maturity scales. While this so-called ceiling effect has been observed and its consequences described in previous studies, there is a paucity of research on the elements that could explain such an outcome. We first suggest that in the context of EMR systems we are in presence of a “tiered ceiling effect” and then we show why such phenomenon occurs. Methods : We conducted in-depth case studies in three primary care medical practices in Canada where physicians had been using EMR systems for 3 years or more. A total of 37 semi-structured interviews were conducted with key informants: family physicians (about half of the interviews), nurses, secretaries, and administrative managers. Additional information was obtained through notes taken during observations of users interacting with their EMR systems and consultation of relevant documents at each site. We used abductive reasoning to infer explanations of the observed phenomenon by going back and forth between the case data and conceptual insights. Results : Our analysis shows that a ceiling effect has taken place in the three clinics. We identified a set of conditions preventing the users from overcoming the ceiling. In adopting an EMR system, all three clinics essentially sought improved operational efficiency. This had an influence on the criteria used to assess the systems available on the market and eventually led to the adoption of a system that met the specified criteria without being optimal. Later, training sessions focussed on basic functionalities that minimally disturbed physicians’ habits while helping their medical practices become more efficient. Satisfied with the outcome of their system use, physicians were likely to ignore more advanced EMR system functionalities. This was because their knowledge a

Background: Laboratory testing occupies a prominent place in health care. Information technology systems havethe potential to empower laboratory experts and to enhance the interpretation of test results in order to bettersupport physicians in their quest for better and safer patient care. This study sought to develop a better understanding ofwhich laboratory information exchange (LIE) systems and features specialist physicians are using in hospital settings toconsult their patients’laboratory test results, and what benefit they derive from such use. Methods: As part of a broader research program on the use of health information exchange systems for laboratorymedicine in Quebec, Canada, this study was designed as on online survey. Our sample is composed of 566 specialist physicians working in hospital settings, out of the 1512 physicians who responded to the survey (response rate of 17%).Respondents are representative of the targeted population of specialist physicians in terms of gender, age and hospital location.Results: We first observed that 80% of the surveyed physicians used the province-wide interoperable electronic health records (iEHR) system and 93% used a laboratory results viewer (LRV) to consult laboratory test results and most (72%) useboth systems to retrieve lab results. Next, our findings reveal important differences in the capabilities available in eachtype of system and in the use of these capabilities. Third, there are differences in the nature of the perceived benefits obtained from the use of each of these two systems. Last, the extent of use of an LRV is strongly influenced by the ITartefact itself (i.e., the hospital’s LRV available capabilities) while the use of the provincial iEHR system is influenced by its organizational context (i.e. the hospital’s size and location). Conclusions: The main contribution of this study lies in its insights into the role played by context in shaping physicians’ choices about which laboratory information excha

Purpose ̶ As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service SMEs must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity for organizational learning (OL), and for explorative learning in particular. In this context, we aim to identify the different causal configurations that account for the nonlinear complex interplay of IT capabilities for exploration and strategic capabilities for explorative learning as they affect competitive these firms’ competitive performance. Design/methodology/approach ̶ Survey data obtained from 92 industrial service SMEs were analysed with a configurational approach, using fuzzy set qualitative comparative analysis (fsQCA). Findings ̶ As it allows for equifinality, the fsQCA analysis identified six causal configurations that characterize the sampled firms’ explorative learning capability, two being equally associated with high innovation performance, and four being equally associated with high productivity. Originality/value ̶ By viewing explorative learning as a dynamic capability that is enabled by the firm’s IT and strategic capabilities, our study contributes to OL theory by providing a more concrete or ‘operational’ grounding which allows for a greater practical applicability of this theory. By taking both the configurational and capability-based views of the OL-IT-performance causal framework, we provide an empirical basis for unraveling, explaining and understanding the complex non-linear relationships embedded within this framework. Keywords: Explorative learning, IT capabilities, Strategic capabilities, Capability configuration, Competitive performance, fsQCA, Industrial service, SME Paper type ̶ Research paper

Background : The accessibility of laboratory test results is crucial to the performance of emergency departments and to the safety of patients. This study aims to develop a better understanding of which laboratory information exchange (LIE) systems emergency care physicians (ECPs) are using to consult their patients’ laboratory test resultsand which benefits they derive from such use. Methods : A survey of 163 (36%) ECPs in Quebec was conducted in collaboration with the Quebec’s Department of Health and Social Services. Descriptive statistics, chi-square tests, cluster analyses, and ANOVAs were conducted. Results : The great majority of respondents indicated that they use several LIE systems including interoperableelectronic health record (iEHR) systems, laboratory results viewers (LRVs), and emergency department information systems (EDIS) to consult their patients’laboratory results. Three distinct profiles of LIE users were observed. The extent of LIE usage was found to be primarily determined by the functional design differences between LIE systemsavailable in the EDs. Our findings also indicate that the more widespread LIE usage, the higher the perceived benefits. More specifically, physicians who make extensive use of iEHR systems and LRVs obtain the widest range ofbenefits in terms of efficiency, quality, and safety of emergency care. Conclusions : Extensive use of LIE systems allows ECPs to better determine and monitor the health status of their patients, verify their diagnostic assumptions, and apply evidence-based practices in laboratory medicine. But forsuch benefits to be possible, ECPs must be provided with LIE systems that produce accurate, up-to-date, complete,and easy-to-interpret information.

Introduction Laboratory testing in primary care is a fundamental process that supports patient management and care. Any breakdown in the process may alter clinical information gathering and decision-making activities and can lead to medical errors and potential adverse outcomes for patients. Various information technologies are being used in primary care with the goal to support the process, maximize patient benefits and reduce medical errors. However, the overall impact of health information technologies on laboratory testing processes has not been evaluated. Objectives To synthesize the positive and negative impacts resulting from the use of health information technology in each phase of the laboratory ‘total testing process’ in primary care.Methods We conducted a systematic review. Databases including Medline, PubMed, CINAHL, Web of Science and Google Scholar were searched. Studies eligible for inclusion reported empirical data on: 1) the use of a specific IT system, 2) the impacts of the systems to support the laboratory testing process, and were conducted in 3) primary care settings (including ambulatory care and primary care offices). Our final sample consisted of 22 empirical studies which were mapped to a framework that outlines the phases of the laboratory total testing process, focusing on phases where medical errors may occur.Results Health information technology systems support several phases of the laboratory testing process, from ordering the test to following-up with patients. This is a growing field of research with most studies focusing on the use of information technology during the final phases of the laboratory total testing process. The findings were largely positive. Positive impacts included easier access to test results by primary care providers, reduced turnaround times, and increased prescribed tests based on best practice guidelines. Negative impacts were reported in several studies: paper-based processes employed in parallel to the electr

Background : There has been indisputable growth in adoption of electronic medical record (EMR) systems in the recent years. However, physicians’progress in using these systems has stagnated when measured with maturity scales. While this so-called ceiling effect has been observed and its consequences described in previous studies, there is a paucity of research on the elements that could explain such an outcome. We first suggest that in the context of EMR systems we are in presence of a “tiered ceiling effect” and then we show why such phenomenon occurs. Methods : We conducted in-depth case studies in three primary care medical practices in Canada where physicians had been using EMR systems for 3 years or more. A total of 37 semi-structured interviews were conducted with key informants: family physicians (about half of the interviews), nurses, secretaries, and administrative managers. Additional information was obtained through notes taken during observations of users interacting with their EMR systems and consultation of relevant documents at each site. We used abductive reasoning to infer explanations of the observed phenomenon by going back and forth between the case data and conceptual insights. Results : Our analysis shows that a ceiling effect has taken place in the three clinics. We identified a set of conditions preventing the users from overcoming the ceiling. In adopting an EMR system, all three clinics essentially sought improved operational efficiency. This had an influence on the criteria used to assess the systems available on the market and eventually led to the adoption of a system that met the specified criteria without being optimal. Later, training sessions focussed on basic functionalities that minimally disturbed physicians’ habits while helping their medical practices become more efficient. Satisfied with the outcome of their system use, physicians were likely to ignore more advanced EMR system functionalities. This was because their knowledge a