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This study examined the role of flexible scheduling and perceived organizational support in organizational commitment of employees. The study also probed the mediating role of job satisfaction in the specified association. For this purpose, the study applied continence sampling technique and selected a sample from the universities of Azad Jammu and Kashmir. Primary data were collected from the respondents through a mailed questionnaire. The researchers selected 80 participants from each university and distributed the questionnaires accordingly. 312 completely filled questionnaires were used for analysis purposes. Data analysis was completed by using SPSS and AMOS. After examining the basic statistics, the study examined the effect of each independent variable on dependent variable of organizational commitment. The study then applied Hayes (2013) model to check the mediation of job satisfaction. The results showed a positive role of flexible scheduling and perceived organizational support in organizational commitment of employees, which was fully mediated by the job satisfaction. Based on findings, the study suggested for adoption of flexible working hours policy and high support to the employees for better contributions and well-being of the individuals and institutions.

This study examined the role of flexible scheduling and perceived organizational support in organizational commitment of employees. The study also probed the mediating role of job satisfaction in the specified association. For this purpose, the study applied continence sampling technique and selected a sample from the universities of Azad Jammu and Kashmir. Primary data were collected from the respondents through a mailed questionnaire. The researchers selected 80 participants from each university and distributed the questionnaires accordingly. 312 completely filled questionnaires were used for analysis purposes. Data analysis was completed by using SPSS and AMOS. After examining the basic statistics, the study examined the effect of each independent variable on dependent variable of organizational commitment. The study then applied Hayes (2013) model to check the mediation of job satisfaction. The results showed a positive role of flexible scheduling and perceived organizational support in organizational commitment of employees, which was fully mediated by the job satisfaction. Based on findings, the study suggested for adoption of flexible working hours policy and high support to the employees for better contributions and well-being of the individuals and institutions.

[EN] In today’s competitive environment, it is emphasised that business digitalisation is one of the most important strategies to deal with new market challenges. This article argues that technology is a driving force behind business relationships, showing the origins of new ways to achieve loyalty. Through a model which has been tested in a sample of 256 travel agencies, technology can facilitate coordination in the management of relationships between tourism companies, promoting value co-creation between suppliers and customers. Co-creation in turn maximises trust and commitment between organisations and lays the foundations for achievement of dual social and economic satisfaction, for client companies, which ultimately enhances their loyalty. This research contributes to the literature in the interorganizational context, showing quantitative evidence on how technology triggers a sequence of effects that, through value co-creation, trust, and commitment in the channel, between agents in the tourism field, trace a new route of relationships that leads to the achievement of dual satisfaction and loyalty. Additionally, the interrelationships between the two satisfactions are analysed, concluding the mediating effect of economic satisfaction between social satisfaction and loyalty., [ES] En el entorno competitivo actual, se insiste en que la digitalización empresarial es una de las estrategias más im-portantes para hacer frente a los nuevos retos del mercado. En este artículo se argumenta que la tecnología es una fuerza impulsora de las relaciones comerciales, que muestra el origen de nuevos caminos hacia la consecución de la lealtad. A través de un modelo que ha sido probado en una muestra de 256 agencias de viajes, la tecnología puede facilitar la coordinación en la gestión de las relaciones entre las empresas turísticas, promoviendo la co-creación de valor entre proveedores y clientes. A su vez, la co-creación maximiza la confianza y el compromiso entre las organizaciones y sienta las bases para la consecución de una doble satisfacción social y económica, para las empresas clientes, lo que en última instancia aumenta su lealtad. Esta investigación contribuye a la literatura en el contexto interorganizacional, mostrando evidencias cuantitativas sobre cómo la tecnología desencadena una secuencia de efectos que, a través de la co-creación de valor, la confianza y el compromiso en el canal, entre agentes del ámbito turístico, traza una nueva ruta de relaciones que conduce a la consecución de la doble satisfacción y lealtad. Además, se analizan las interrelaciones entre ambas satisfacciones, concluyendo el efecto mediador de la satisfacción económica entre la satisfacción social y la lealtad.

The advancement of technology and the internet have increased social media platforms' popularity in recent years. Intending to extend the social media healthcare information [SOHI] model, this study incorporates attitudes toward social media [ATTSM] to extend the model. The model was tested using SmartPLS in a quantitative study with 310 participants. The results reveal that performance expectancy of social media (PESM) has a positive and significant influence on ATTSM and satisfaction with social media (SATSM), respectively. The findings show that both ATTSM and SATSM are significantly impacted by social influence on social media (SISM). In addition, ATTSM and SATSM significantly affected the behavioural intention of social media (BISM). Furthermore, the outcome indicated that BISM has a major effect on how people use SOHI. By testing SOHI with the integration of ATTSM, it has been proven that attitude plays a critical role in users’ decisions to use social media for healthcare.

This research is generally to determine whether there is an influence of the variables of Location, Price, Satisfaction, and Service Quality on customer loyalty at Guest Houses in Yogyakarta. Specifically, this research aims to analyze the influence of location on customer loyalty, the influence of location on customer satisfaction, the influence of price on customer loyalty, the influence of price on customer satisfaction, the influence of satisfaction on customer loyalty, the influence of service quality on customer satisfaction and the influence of service quality on customer loyalty. The data used is primary data through questionnaires. The number of samples used in this research was 260 respondents. The sampling technique uses a non-probability sampling method which is done by convenience sampling. Data analysis was quantitatively descriptive and SEM analysis using AMOS 25.0. The results of this research indicate that location, price, and service quality have a positive and significant effect on customer satisfaction, and location, price, and service quality have a positive and significant effect on customer loyalty at the Yogyakarta Guest House.

This research is generally to determine whether there is an influence of the variables of Location, Price, Satisfaction, and Service Quality on customer loyalty at Guest Houses in Yogyakarta. Specifically, this research aims to analyze the influence of location on customer loyalty, the influence of location on customer satisfaction, the influence of price on customer loyalty, the influence of price on customer satisfaction, the influence of satisfaction on customer loyalty, the influence of service quality on customer satisfaction and the influence of service quality on customer loyalty. The data used is primary data through questionnaires. The number of samples used in this research was 260 respondents. The sampling technique uses a non-probability sampling method which is done by convenience sampling. Data analysis was quantitatively descriptive and SEM analysis using AMOS 25.0. The results of this research indicate that location, price, and service quality have a positive and significant effect on customer satisfaction, and location, price, and service quality have a positive and significant effect on customer loyalty at the Yogyakarta Guest House.

The advancement of technology and the internet have increased social media platforms' popularity in recent years. Intending to extend the social media healthcare information [SOHI] model, this study incorporates attitudes toward social media [ATTSM] to extend the model. The model was tested using SmartPLS in a quantitative study with 310 participants. The results reveal that performance expectancy of social media (PESM) has a positive and significant influence on ATTSM and satisfaction with social media (SATSM), respectively. The findings show that both ATTSM and SATSM are significantly impacted by social influence on social media (SISM). In addition, ATTSM and SATSM significantly affected the behavioural intention of social media (BISM). Furthermore, the outcome indicated that BISM has a major effect on how people use SOHI. By testing SOHI with the integration of ATTSM, it has been proven that attitude plays a critical role in users’ decisions to use social media for healthcare.

Background: The need for advanced home healthcare (HHC) is expected to increase, with registered nurses (RNs) as key figures. Given the difficulties recruiting and retaining RNs in the HHC sector, understanding their work satisfaction is imperative. Aim: This study aimed to explore RNs’ experiences of work satisfaction in the municipal HHC. Methods: Individual interviews were conducted with RNs (n = 8) in four municipalities in Norway. The data were evaluated using qualitative content analysis. Results: Work satisfaction in HHC was organised into one theme ‘alone and together’ under four categories—the patient, the co-worker, the registered nurse, and the organisation—and 15 subcategories, including patient diversity, supportive co-workers and professional environment, appropriate workload and responsibilities, and provision of preconditions for self-management. Conclusions: Patients, co-workers, and organisations were identified as crucial areas affecting RNs’ work satisfaction in the municipal HHC. Awareness of these areas is essential to promote RNs’ work satisfaction. Patients’ diversity adds positively to RNs’ work satisfaction. Notably, RNs working alone can affect their work satisfaction not only negatively but also positively.

Prior studies showed that optimism has positive benefits for students in higher education. However, research indicates different types of optimism, including the unrealistic optimism associated with the illusion of control. The literature review showed a lack of research on the effect of the illusion of control among students in higher education. Two studies were conducted to fill this gap. In Study 1 (N = 210), university students responded to two surveys: one before oral presentations in class (measuring illusion of control and unrealistic optimism) and another after they received their grades for the presentations (measuring disconfirmation and satisfaction). The results show that the illusion of control is positively associated with unrealistic optimism, which leads to disconfirmation and dissatisfaction. Study 2 was a between-subjects design experiment (condition (N = 102) vs. control (N = 102)) that tested a stimulus to mitigate the illusion of control in this context. The results of Study 2 show that explaining to students their inability to control some variables during the presentation helps to reduce the illusion of control. This influences lower unrealistic optimism and disconfirmation, leading to higher satisfaction after the presentations. When testing moderating effects of demographics among these relationships, we found that gender moderates the effect of the stimulus used to reduce the illusion of control, with females showing a significantly higher decrease in this bias in comparison with male students. Based on these findings, we provide recommendations that can help to decrease the illusion of control in the context of higher education, with benefits for students and educators.

Background: The need for advanced home healthcare (HHC) is expected to increase, with registered nurses (RNs) as key figures. Given the difficulties recruiting and retaining RNs in the HHC sector, understanding their work satisfaction is imperative. Aim: This study aimed to explore RNs’ experiences of work satisfaction in the municipal HHC. Methods: Individual interviews were conducted with RNs (n = 8) in four municipalities in Norway. The data were evaluated using qualitative content analysis. Results: Work satisfaction in HHC was organised into one theme ‘alone and together’ under four categories—the patient, the co-worker, the registered nurse, and the organisation—and 15 subcategories, including patient diversity, supportive co-workers and professional environment, appropriate workload and responsibilities, and provision of preconditions for self-management. Conclusions: Patients, co-workers, and organisations were identified as crucial areas affecting RNs’ work satisfaction in the municipal HHC. Awareness of these areas is essential to promote RNs’ work satisfaction. Patients’ diversity adds positively to RNs’ work satisfaction. Notably, RNs working alone can affect their work satisfaction not only negatively but also positively.

The objective of the study was to analyze the impact of online learning on the satisfaction of agroindustrial engineering students. The study was of an applied type, quantitative approach, quasi-experimental design and explanatory level. The population was 235 students of the seventh cycle of Engineering from a private university in Lima. The sample was 70 Agroindustrial Engineering students, from the Supply Chain Management subject, divided into two groups, the control group and the experimental group. The questionnaire had 30 items to measure student satisfaction and its dimensions: teacher competencies, quality of the virtual course, technological tools; virtual classroom design and virtual course development environment. To measure online learning, six online sessions were implemented through Google Meet. A pre- and post-test was performed on each group. In the pre-test, both groups obtained a medium level of perception, while, in the post-test, the control group reached a medium level, and the experimental group reached a high level. In the pre-test, no significant differences were identified between the groups; however, in the post-test it was confirmed that online learning significantly impacts the satisfaction of the students in the experimental group., El objetivo del estudio fue analizar el impacto del aprendizaje en línea en la satisfacción de los estudiantes de Ingeniería Agroindustrial. El estudio fue de tipo aplicado, enfoque cuantitativo, diseño cuasi experimental y nivel explicativo. La población fueron 235 estudiantes del séptimo ciclo de Ingeniería de una universidad privada de Lima. La muestra fueron 70 estudiantes de Ingeniería Agroindustrial, de la asignatura Gerencia de la Cadena de Suministros, dividida en dos grupos, uno de control y otro experimental. El cuestionario tuvo 30 ítems para medir la satisfacción del estudiante y sus dimensiones: competencias del docente, calidad del curso virtual, herramientas tecnológicas; diseño del aula virtual y ambiente de desarrollo del curso virtual. Para medir el aprendizaje en línea se implementaron seis sesiones en línea, a través de Google Meet. Se realizó un pre y un pos-test a cada grupo. En el pre-test ambos grupos obtuvieron nivel medio de percepción, mientras que, en el pos-test, el grupo de control alcanzó nivel medio, y el experimental nivel alto. En el pre-test no se identificaron diferencias significativas entre los grupos, sin embargo, en el pos-test se confirmó que el aprendizaje en línea impacta significativamente la satisfacción de los estudiantes del grupo experimental.

Background: The need for advanced home healthcare (HHC) is expected to increase, with registered nurses (RNs) as key figures. Given the difficulties recruiting and retaining RNs in the HHC sector, understanding their work satisfaction is imperative. Aim: This study aimed to explore RNs’ experiences of work satisfaction in the municipal HHC. Methods: Individual interviews were conducted with RNs (n = 8) in four municipalities in Norway. The data were evaluated using qualitative content analysis. Results: Work satisfaction in HHC was organised into one theme ‘alone and together’ under four categories—the patient, the co-worker, the registered nurse, and the organisation—and 15 subcategories, including patient diversity, supportive co-workers and professional environment, appropriate workload and responsibilities, and provision of preconditions for self-management. Conclusions: Patients, co-workers, and organisations were identified as crucial areas affecting RNs’ work satisfaction in the municipal HHC. Awareness of these areas is essential to promote RNs’ work satisfaction. Patients’ diversity adds positively to RNs’ work satisfaction. Notably, RNs working alone can affect their work satisfaction not only negatively but also positively.

The planned global migration to the Fourth Industrial Revolution (4IR) and the unplanned incidence of the COVID-19 pandemic have necessitated the indispensability of virtual learning adoption in tertiary institutions. The success of virtual learning is premised on many factors, including the quality of virtual learning platforms (VLPs) and users' satisfaction. This study, therefore, examined the association between VLPs and pre-service teachers (PST) satisfaction in the post-COVID-19 era. The study adopted a quantitative design using multi-stage sampling to select 200 final-year students in education faculty. The analytical methods used were Pearson product-moment correlation and independent t-test using SPSS version 29 statistical software. The findings indicated a moderately positive link between the quality of virtual learning platforms and pre-service teachers’ satisfaction. However, satisfaction levels differed based on the gender of the participants. This study recommends a regular collection of feedback from the students to identify where there are hitches; higher institutions should consider creating a quality assurance department for monitoring and evaluation of the institutions' virtual learning; and training and retraining of students and instructors are essential for the update of knowledge as the new technologies continue to emerge. The uniqueness of this study is in the appraisal of pre-service teachers’ knowledge and satisfaction after the COVID-19 experience. There is no iota of doubt that pre-service teachers who are preparing to be engaged in different schools need to imbibe the culture of virtual learning. Therefore, further studies must be conducted on the best way to make virtual learning attractive.

This study focused on helping study the level of acceptability of different fruit-flavoured rice Turon in terms of correct balance flavour taste and finding the right nutrition tune Conducting during the school year 2021-2022,   This study used a quantitative research method of design that deals with quantifying and analyzing variables to get the results. It involves the utilization and analysis of numerical data using specific statistical techniques to answer questions like “What, how, and do you agree,” It also describes how it explains an issue through gathering data in numerical form.   Our study revealed the satisfaction of the rice turon with the fruit cocktail, and the majority of respondents strongly agreed in terms of taste. In terms of appearance, the majority of respondents agree. And the majority of respondents are strongly satisfied with our rice turon with fruit cocktail according to an average of our survey.   This will help the school administration and administrators support education that goes beyond imparting knowledge and experience regarding the acceptability of different flavoured turons. According to the authors, this study will also help the students control and balance their knowledge in accepting and by doing fruit-flavoured rice turon.

This study will focus on and explore the level of satisfaction with compensation and productivity of teaching staff in a higher education institution in Quezon City. Being responsible for employee welfare is crucial to ensure hard work in achieving the organizational goal. The study aims to establish the level of satisfaction with compensation and productivity towards teaching staff in a higher education institution in Quezon City. This research also aims to examine the significant relationship between the level of satisfaction with compensation and the productivity of employees. Lastly, this study wants to determine the level of satisfaction with compensation and productivity of teaching staff.    This research was carried out in higher education institutions in Quezon City. The study is a descriptive research that used survey questionnaires as a research instrument. This study utilized a survey research method with thirty (30) survey questionnaires distributed among teaching staff. The data collected were analyzed and interpreted using the statistical treatment provided. The findings of this study will assist higher education institutions in formulating acceptable and better compensation strategies. This is to enhance and increase employee motivation. It also uplifts their morale and has a highly positive attitude towards work. Hence, high productivity reflects a high competitive advantage.    The result of the study shows that most of the respondents are 24-27 years old, males, had 0-6 years of service, bachelor's degree holders, and had an average monthly salary of Php 15,000-P20,000. The teaching staff was evaluated on their level of satisfaction in terms of salary, incentives/benefits, and non-financial compensation, which is interpreted as a Great Extent. The level of productivity in terms of employee engagement, workplace environment, and performance evaluated is interpreted as Very Great Extent. The major challenges and problems encounte

The objective of the study was to analyze the impact of online learning on the satisfaction of agroindustrial engineering students. The study was of an applied type, quantitative approach, quasi-experimental design and explanatory level. The population was 235 students of the seventh cycle of Engineering from a private university in Lima. The sample was 70 Agroindustrial Engineering students, from the Supply Chain Management subject, divided into two groups, the control group and the experimental group. The questionnaire had 30 items to measure student satisfaction and its dimensions: teacher competencies, quality of the virtual course, technological tools; virtual classroom design and virtual course development environment. To measure online learning, six online sessions were implemented through Google Meet. A pre- and post-test was performed on each group. In the pre-test, both groups obtained a medium level of perception, while, in the post-test, the control group reached a medium level, and the experimental group reached a high level. In the pre-test, no significant differences were identified between the groups; however, in the post-test it was confirmed that online learning significantly impacts the satisfaction of the students in the experimental group., El objetivo del estudio fue analizar el impacto del aprendizaje en línea en la satisfacción de los estudiantes de Ingeniería Agroindustrial. El estudio fue de tipo aplicado, enfoque cuantitativo, diseño cuasi experimental y nivel explicativo. La población fueron 235 estudiantes del séptimo ciclo de Ingeniería de una universidad privada de Lima. La muestra fueron 70 estudiantes de Ingeniería Agroindustrial, de la asignatura Gerencia de la Cadena de Suministros, dividida en dos grupos, uno de control y otro experimental. El cuestionario tuvo 30 ítems para medir la satisfacción del estudiante y sus dimensiones: competencias del docente, calidad del curso virtual, herramientas tecnológicas; diseño del aula virtual y ambiente de desarrollo del curso virtual. Para medir el aprendizaje en línea se implementaron seis sesiones en línea, a través de Google Meet. Se realizó un pre y un pos-test a cada grupo. En el pre-test ambos grupos obtuvieron nivel medio de percepción, mientras que, en el pos-test, el grupo de control alcanzó nivel medio, y el experimental nivel alto. En el pre-test no se identificaron diferencias significativas entre los grupos, sin embargo, en el pos-test se confirmó que el aprendizaje en línea impacta significativamente la satisfacción de los estudiantes del grupo experimental.

The planned global migration to the Fourth Industrial Revolution (4IR) and the unplanned incidence of the COVID-19 pandemic have necessitated the indispensability of virtual learning adoption in tertiary institutions. The success of virtual learning is premised on many factors, including the quality of virtual learning platforms (VLPs) and users' satisfaction. This study, therefore, examined the association between VLPs and pre-service teachers (PST) satisfaction in the post-COVID-19 era. The study adopted a quantitative design using multi-stage sampling to select 200 final-year students in education faculty. The analytical methods used were Pearson product-moment correlation and independent t-test using SPSS version 29 statistical software. The findings indicated a moderately positive link between the quality of virtual learning platforms and pre-service teachers’ satisfaction. However, satisfaction levels differed based on the gender of the participants. This study recommends a regular collection of feedback from the students to identify where there are hitches; higher institutions should consider creating a quality assurance department for monitoring and evaluation of the institutions' virtual learning; and training and retraining of students and instructors are essential for the update of knowledge as the new technologies continue to emerge. The uniqueness of this study is in the appraisal of pre-service teachers’ knowledge and satisfaction after the COVID-19 experience. There is no iota of doubt that pre-service teachers who are preparing to be engaged in different schools need to imbibe the culture of virtual learning. Therefore, further studies must be conducted on the best way to make virtual learning attractive.

The advancement of technology and the internet have increased social media platforms' popularity in recent years. Intending to extend the social media healthcare information [SOHI] model, this study incorporates attitudes toward social media [ATTSM] to extend the model. The model was tested using SmartPLS in a quantitative study with 310 participants. The results reveal that performance expectancy of social media (PESM) has a positive and significant influence on ATTSM and satisfaction with social media (SATSM), respectively. The findings show that both ATTSM and SATSM are significantly impacted by social influence on social media (SISM). In addition, ATTSM and SATSM significantly affected the behavioural intention of social media (BISM). Furthermore, the outcome indicated that BISM has a major effect on how people use SOHI. By testing SOHI with the integration of ATTSM, it has been proven that attitude plays a critical role in users’ decisions to use social media for healthcare.

Introduction: Patient satisfaction is crucial, allowing patients to assess their care process. Satisfaction serves as a measure of the performance of healthcare professionals and healthcare facilities. This study aims to outline the typical profile of a satisfied patient in order to optimize the quality of care. Method: The Monnin and Perneger questionnaire was administered to 906 subjects undergoing physiotherapy treatment in Kinshasa hospitals to evaluate their level of satisfaction. Among them, 70 were invited for a semi-structured interview for qualitative analysis. The statistical approach involved ANOVA and Principal Component Analysis (PCA) to determine the typical profile of a satisfied patient. Qualitative analysis provided insight into the interpretation of the quantitative analysis results. Results: The mean Global Satisfaction Index (GSI) was 3.12 ± 0.46, with 96% of patients satisfied with their physiotherapy treatment. ANOVA showed that GSI was influenced by five variables: level of education, insurance status, employment status, chronicity of the condition, and type of treatment received. In addition to variables such as number of sessions, presence of pain, and gender, the seven factors extracted from PCA confirmed the variables identified in ANOVA. Conclusion: The typical profile of the most satisfied patient in Kinshasa resembles that of a university-educated individual, employed in a managerial position, insured, suffering from a chronic condition, receiving a combination of individual and group therapy, and attending university hospitals. Healthcare service managers could utilize these satisfaction determinants outlined in the profile to optimize the quality of care., info:eu-repo/semantics/published

Objective: The objective of this study was to investigate the impact of destination quality and image on the loyalty of tourists. Method: There were many research papers that were analyzed critically to find out the connection between quality, image, and the loyalty of tourists. We utilize a quantitative research method through structural equation modeling (SEM) analysis. The sample size includes 583 respondents who are tourists in the provinces of the North Central Coast of Vietnam. Results: The research findings show that, in direct relationships, destination image positively influences both attitudinal loyalty and behavioral loyalty. However, there is no direct impact of destination quality on attitudinal loyalty; instead, it only affects tourist behavioral loyalty. The study also demonstrates the mediating role of satisfaction in the relationship between destination quality, image, and both aspects of loyalty, namely the attitudinal and behavioral loyalty of tourists. Conclusions: The tourist industry on the North Central Coast of Vietnam has many positive points, despite just going through the COVID-19 pandemic and economic growth. Tourist loyalty to destinations is quite high because they like destination image and satisfaction with destination quality. This article is an academic contribution that enables understanding of the research developed and focuses on destination image, destination quality, and tourist loyalty on the North Central Coast of Vietnam, considering data from several reference research databases and survey results.

Purpose: Organization must think about innovative leadership approaches, particularly in light of satisfying expectations from the global market. Companies need to adopt a more global mindset in order to thrive, particularly in terms of leadership paradigms. International investors seek out businesses that not only have the resources they need, but also encourage a strong sense of community inside and among their workforce. The purpose of this study is to asses the relationship between leadership style and employee satisfaction in Hormuud Telecom Mogadishu, Somalia. Methodology: In order to evaluate the relationship between of leadership style and employee satisfaction in Hormuud Mogadishu, Somali. Quantitative approach with a cross sectional research design were used, a total study population was 84, out of which a sample of 71 was obtained through simple random sampling process, census inquiry and with the use of sampling formula. A close-ended questionnaire was used for data collection. Descriptive statistics of frequencies and percentages was used to obtain specific findings, while Pearson Product Moment Correlation analyses was used to obtain major findings. Finding: The finding revealed a positive and significant relationship between leadership style and employee satisfaction in Hormuud Telecom Mogadishu, Somali. Furthermore, This implied that leadership style was positively correlated with employee satisfaction in Hormuud Telecom. This meant that the good level of employee satisfaction increased with good leadership style. It found that if employees were satisfied with how the organization operates and communicates its approach policies, they would remain satisfied and committed to the organization. Either, the organization’s system is more likely to affect the performance of the employees and their desire to remain employed. Research limitation implication: The practical implications the research study enables us to explore the reltionship between l

The study's objective is to examine how digital marketing affects customer loyalty, using customer happiness, online advertising, and customer experience as mediating factors for Jakartan Ice Cream Mixue consumers. One hundred randomly selected Ice Cream Mixue customers in Jakarta served as the study's sample. After data processing using SEM Amos 25, research findings indicate that: (1) Digital marketing has no influence on online promotion, but has a favorable and significant impact on customer satisfaction and the whole Ice Cream Mixue experience for customers in Jakarta. (2) The online and customer experience, along with customer happiness, have a noteworthy and favorable impact on the customer loyalty of Ice Cream Mixue patrons in Jakarta. It is allowed for digital marketing to have an indirect impact on customer loyalty through improving customer satisfaction among Ice Cream Mixue customers in Jakarta. (4) It is disputed that online advertising serves as a mediating variable in the indirect impact of digital marketing on the customer loyalty of Ice Cream Mixue customers in Jakarta. (5) It is rejected that customer experience serves as a mediating variable in the indirect impact of digital marketing on the customer loyalty of Ice Cream Mixue customers in Jakarta.

It is essential for a company to be engagement-oriented and analyze how marketing variables affect customer value and how it improves efficiency in both customer attraction and retention. But a comprehensive, integrated assessment of all marketing variables and their interdependencies is an arduous and complex task and thereby, an unsettled issue. Using relationship marketing literature as the theoretical basis of this research, this study overviews marketing variables empirical research, from a customer value perspective. First, we describe the most relevant relationships between each variable and customer value. Then we present a structured framework of the relationships observed between the variables. Lastly, we give some guidelights to manage marketing variables in a unitary manner, considering that the strategies and budgets for attraction and retention should be carried out jointly. The resulting framework shows that customer value is necessarily achieved over customer lifetime, and mainly through four clear predictors: perceived value, purchase intention, satisfaction and switching costs. Such framework can be used by entrepreneurs and marketing managers as a roadmap to customer value that facilitates understanding the significance of marketing variables predicting customer value and their underlying relations., Depto. de Marketing, Fac. de Ciencias Económicas y Empresariales, TRUE, pub

FI: 4,964 ; 55/172; Q2; Medicine, General & Internal, 2021; AP: SI, The clinical application of phentolamine mesylate (PM) as an anaesthetic reversal agent has been documented in the paediatric population and in conservative dentistry, but no studies have been conducted regarding dental implant surgery. A prospective randomised study was conducted on 60 patients eligible for mandibular implant treatment, randomly divided between a control group (CG) and an experimental group (EG), to whom PM was administered. Haemodynamic changes, adverse effects and patient satisfaction were assessed. No statistically significant differences in haemodynamic changes and postoperative pain were found between CG and EG (p < 0.05), except for systolic blood pressure (SBP), which increased slightly in EG, without posing a risk to patients. There were no differences in the occurrence of adverse effects between the two groups, except for greater difficulty in chewing and biting (p < 0.05) in CG and greater pain in the injection area (p = 0.043) in EG. Among EG patients, 83.3% reported that they would request PM again for future dental treatment. The use of PM offers an alternative to implant surgery, thereby increasing patients’ quality of life without increasing the risks., Depto. de Odontología Conservadora y Prótesis, Fac. de Odontología, TRUE, pub

The study's objective is to examine how digital marketing affects customer loyalty, using customer happiness, online advertising, and customer experience as mediating factors for Jakartan Ice Cream Mixue consumers. One hundred randomly selected Ice Cream Mixue customers in Jakarta served as the study's sample. After data processing using SEM Amos 25, research findings indicate that: (1) Digital marketing has no influence on online promotion, but has a favorable and significant impact on customer satisfaction and the whole Ice Cream Mixue experience for customers in Jakarta. (2) The online and customer experience, along with customer happiness, have a noteworthy and favorable impact on the customer loyalty of Ice Cream Mixue patrons in Jakarta. It is allowed for digital marketing to have an indirect impact on customer loyalty through improving customer satisfaction among Ice Cream Mixue customers in Jakarta. (4) It is disputed that online advertising serves as a mediating variable in the indirect impact of digital marketing on the customer loyalty of Ice Cream Mixue customers in Jakarta. (5) It is rejected that customer experience serves as a mediating variable in the indirect impact of digital marketing on the customer loyalty of Ice Cream Mixue customers in Jakarta.

The aim of this research is to determine the relationship between the variables of compensation, motivation, and work discipline on the variables of job satisfaction and performance. Data collection methods include observation, questionnaires, and documentation. Using PLS analytical tools, the research results indicate that: 1) Compensation does not have a significant effect on employee performance, 2) Motivation has a positive and significant effect on employee performance, 3) Work discipline does not have a significant effect on employee performance, 4) Job satisfaction has a positive and significant effect on employee performance, 5) Compensation has a positive and significant effect on job satisfaction, 6) Motivation has a positive and significant effect on job satisfaction, 7) Work discipline has a positive and significant effect on job satisfaction, 8) Job satisfaction can mediate the effect of compensation on employee performance, 9) Job satisfaction can mediate the effect of motivation on employee performance, 10) Job satisfaction can mediate the effect of work discipline on employee performance.

This research aims to determine the influence of mobile banking user-friendliness, mobile banking usage risks, and mobile banking service features on mobile banking services, both simultaneously and partially. The sample used in this study consisted of 30 participants. The research method employed a quantitative descriptive approach with multiple linear regression analysis techniques. The results of this study indicate that simultaneously, the variables of mobile banking user-friendliness and mobile banking service features have a positive and significant impact on customer satisfaction with mobile banking services. Partially, only the variable of mobile banking usage risks has a positive but nonsignificant influence on mobile banking services. The influence of service quality found in mobile banking is 58%, while 42% is influenced by other variables outside of this regression model.

The aim of this research is to determine the relationship between the variables of compensation, motivation, and work discipline on the variables of job satisfaction and performance. Data collection methods include observation, questionnaires, and documentation. Using PLS analytical tools, the research results indicate that: 1) Compensation does not have a significant effect on employee performance, 2) Motivation has a positive and significant effect on employee performance, 3) Work discipline does not have a significant effect on employee performance, 4) Job satisfaction has a positive and significant effect on employee performance, 5) Compensation has a positive and significant effect on job satisfaction, 6) Motivation has a positive and significant effect on job satisfaction, 7) Work discipline has a positive and significant effect on job satisfaction, 8) Job satisfaction can mediate the effect of compensation on employee performance, 9) Job satisfaction can mediate the effect of motivation on employee performance, 10) Job satisfaction can mediate the effect of work discipline on employee performance.

This research aims to determine the influence of mobile banking user-friendliness, mobile banking usage risks, and mobile banking service features on mobile banking services, both simultaneously and partially. The sample used in this study consisted of 30 participants. The research method employed a quantitative descriptive approach with multiple linear regression analysis techniques. The results of this study indicate that simultaneously, the variables of mobile banking user-friendliness and mobile banking service features have a positive and significant impact on customer satisfaction with mobile banking services. Partially, only the variable of mobile banking usage risks has a positive but nonsignificant influence on mobile banking services. The influence of service quality found in mobile banking is 58%, while 42% is influenced by other variables outside of this regression model.

Puskesmas is a technical implementation unit of the District/City Health Office that is responsible for providing first-level health services in a comprehensive, integrated and sustainable manner. The main problem as a health service institution with many competitors is the service provided whether it is in accordance with the expectations of patients/ consumers or not. The purpose of the study was to determine the factors of health services on patient satisfaction. The research design used quantitative methods conducted by analytical surveys with a cross sectional study approach. The samples in this study were 74 patients, research conducted in Simpang Kanan Health Center, Simpang Kanan District, Aceh Singkil Regency. Where the sampling technique in this study used purposive sampling techniques with inclusion criteria are able to communicate well and have ever come for treatment. Exclusion criteria are new patients seek treatment and not able to communicate well. Based on the results of statistical tests, the p-value of all variables is <0.05 where there is an influence on waiting time, competence, financing system, facilities, and comfort. After a multivariate test, it is known that the facility variable is the most influential factor on patient satisfaction. It is recommended that the Simpang Kanan Health Center be able to improve discipline, competence, and public health service facilities in an effort to increase patient satisfaction.

Previous studies have shown that economic and political experiences influence the level of satisfaction with democracy; however, they fail to explain whether these experiences have the same effect for everyone, whether there is interindividual variance and where these differences might be rooted. In this article, we investigate these roots of interindividual variance and base our argument on the observation that early experiences in school are formative and influence the effect of economic and political experiences on satisfaction with democracy. We analyze an original representative dataset on the German population to test how school experiences, more precisely equal treatment in school, interact with economic and political experiences in later life and thereby influence satisfaction with democracy. We find that school experiences play a significant role here. Voting for the governing parties especially increases satisfaction with democracy if respondents were treated equally in school. Similarly, past experiences of unemployment in particular decrease people’s levels of satisfaction with the political system if they were not treated equally in school. The findings highlight that early experiences made in school can have a relevant influence on satisfaction with democracy in later life.

Although previous studies have explored how satisfied people are with their travel, the link with the built environment and available travel options is unclear. This research investigates whether travel options influence how commute time satisfaction relates to the built environment. First, profiles among commuters in terms of commute time satisfaction (CTS) and residential built environment (RBE) were identified by performing a cluster analysis using a large European sample with the European Union Statistics on Income and Living Conditions (EU-SILC) 2013 survey. Following, whether travel options (mode availability) could inform differences among CTS-RBE profiles was investigated, while accounting for neighborhood characteristics and satisfaction with life and life domains, by performing logistic regression analyses. Travel options were found to indicate CTS-RBE profiles. This research supports the idea that travel options can affect the CTS-RBE relationship, and can therefore be useful to measuring and correcting travel option unavailability or travel captivity. The contributions of this study to the travel behavior field, in addition to being the first study to examine CTS, is important to urban planning and policy to not only identify the places in which travel options can be improved, but for whom.

Two principal strands of scholarship analyse the material roots of European Union (EU) discontent. Some focus on the effects of regional decline, while others examine the role of individual socioeconomic factors. This paper brings these two perspectives together. We argue that EU discontent is a multifaceted phenomenon structured by the spatially-rooted interplay between individual and regional material conditions and subjective perceptions. We apply PLS-SEM to Eurobarometer public opinion data (2018-2019) and find that the geographical location and the socioeconomic position shape EU discontent directly. However, material factors' relevance for EU discontent is the greatest in structuring individual future expectations. Furthermore, democratic dissatisfaction turns out to be a key factor, pointing to the importance of institutional perceptions in the geography of discontent.

This research aims to consider, in the context of smart objects, the interplay of motivated consumer innovativeness (MCI), satisfaction, and word-of-mouth (WOM). Following earlier behavioral research through three phases of attitudes (cognition, affection, and conation), the study proposes that functional, hedonic, and social MCI (cognition) are positively related to satisfaction (affection), thus positively influencing WOM engagement (conation). In addition, it is shown that functional and hedonic MCI moderate the relationship between social MCI and satisfaction. Two quantitative studies across two smart object categories (1129 users of wearables and 511 users of smart home objects) highlight that both functional and hedonic MCI positively relate to satisfaction and WOM. Though the effect of social MCI on satisfaction is non-significant for smart home objects and very low for wearables, our findings confirmed that social MCI has an indirect impact on satisfaction through functional and hedonic MCI in both product categories.

This qualitative case study focused on career commitment in two types of professional adult educators, extension agents and missionaries. Past research studying extension agents and missionaries had documented decades of early career attrition. Research documented the issues, explored causes, and proposed solutions. Yet, the problem persists. Much of the research has been quantitative. This comparative case study maximized the differences between participants within and across the two professions; conducted in depth semi-structured interviews with participants; and had participants create a drawing of their career commitment attitudes and experiences and describe the drawing during the interview. Extension agents and missionaries were selected because they both provide non-formal adult education by embedding in communities, building trust, identifying needs, and working and learning with community members; all for the purpose of improving the lives of individuals and the community. There are differences as well: the educational foundations are different, missionaries almost always work cross-culturally, missionaries in this study experience a calling where extension agent may or may not, and their funding streams are different in source and stability. This research established two cases, one for each profession, and conducted semistructured interviews to determine how participants entered their profession, the relevant experiences they had and the resulting attitudes, and how career commitment was impacted. Special attention was given to the presence, absence, and strength of a calling and its impact on career commitment. The results indicate participants in both cases thrive on helping people become more successful and to have a better life. They get discouraged when their organization is topdown, overly bureaucratic, or omits them from any part of the educational process. They also became frustrated when interpersonal conflict cannot be resolved. All participants

The user or citizen satisfaction is a growing concern in government organizations, because it is an important expression of efficiency and effectiveness in public management. For this reason, it is important to know how satisfied are the directors of the Regular Basic Education Institutions with the support services offered by the Municipality to the Educational Centers. The objective of the study is to determine the level of satisfaction of school principals in Lima, Peru, regarding the support services provided by the Metropolitan Municipality of Lima to public educational institutions. To achieve this purpose, descriptive research was designed from a quantitative approach, applying a questionnaire to the 81 directors of public educational institutions in the Cercado de Lima district. As a result, it was obtained that the level of satisfaction of school directors about the provision of support services to educational institutions is good, with possibilities for improvement if unfulfilled expectations are met. It is concluded that determining the satisfaction generated by the provision of public services offers valuable inputs in the search for greater efficiency in public management, La satisfacción del usuario o del ciudadano constituye una preocupación creciente en las organizaciones gubernamentales, debido a que es una importante expresión de eficiencia y efectividad en la gestión pública. Por esta razón, resulta importante conocer qué tan satisfechos están los directores de las Instituciones de Educación Básica Regular con los servicios de apoyo que ofrece el Municipio a los Centros Educativos. El objetivo del estudio es determinar el nivel de satisfacción de los directores escolares de Lima, Perú, acerca de los servicios de apoyo que presta la Municipalidad Metropolitana de Lima a las instituciones educativas públicas. Para lograr este propósito se diseñó una investigación de alcance descriptivo desde un enfoque cuantitativo, aplicándose un cuestionario a los 81 directores de las instituciones educativas de carácter público del distrito Cercado de Lima. Como resultado se obtuvo que el nivel de satisfacción de los directores escolares acerca de la prestación de servicios de apoyo a las instituciones educativas es bueno, con posibilidades de mejora si se cumplen las expectativas no alcanzadas. Se concluye que determinar la satisfacción que genera la prestación de los servicios públicos ofrece valiosos insumos en la búsqueda de mayor eficiencia en la gestión pública.

The Customer Relationship Management (CRM) allows companies an adequate balance in the marketing of products or services. However, one of the shortcomings of SME companies, the lack of definition of market operating strategies (90%), as well as lack of knowledge of the commercial management system that allows employees to use comprehensive commercial tools in the attributes of the price, product, and customer service (10%). For this reason, it is intended to analyze the influence of CRM on companies in the province of Tungurahua as an attitudinal response to customer loyalty. An exploitative factor analysis and hypothesis testing were carried out using Spearman's Rho method with the SPSS software tool. As a result, the CRM allows the implementation of different marketing and sales action strategies towards clients where it helps to interact effectively and efficiently with current clients and potentially oriented to companies in the province of Tungurahua. As well as greater emphasis is placed on relationships with customers, the product, the level of satisfaction in different aspects of personalized attention, the prioritization of the price and the quality of the product that led to customer loyalty towards companies., El Customer Relationship Management (CRM) permite a las empresas un equilibrio adecuado en la comercialización de los productos o servicios. Sin embargo, una de las falencias de las empresas Pymes, la falta de definición de estrategias de funcionamiento del mercado (90%), así como también desconocimiento del sistema de gestión comercial que permita a los colaboradores la utilización de herramientas integrales comerciales en los atributos del precio, producto y servicio al cliente (10%). Por tal razón que, se pretende analizar la influencia del CRM a las empresas de la provincia de Tungurahua como una respuesta actitudinal a la fidelización del cliente. Se llevo a cabo, un análisis factorial explotario y prueba de hipótesis mediante el método Rho de Spearman con la herramienta software SPSS. Como resultado, las CRM permite implementar diferentes estrategias de acción de márketing y ventas hacia los clientes donde ayuda a interactuar de manera efectiva y eficaz con los clientes actuales y potenciales orientadas a las empresas de la provincia de Tungurahua. Así como también se pone en mayor énfasis las relaciones con los clientes, el producto, el nivel de satisfacción en diferentes aspectos de atención personalizada, la priorización del precio y calidad del producto que conllevan a la fidelización del cliente hacia las empresas.

The objective of this research is to understand the specificities of the operationalization of the concept of personality when applied in management sciences. Several studies in management sciences use personality as an explanatory variable. The operationalization of this concept can lead to discrepancies in the methodology and the results of the studies themselves. Through this research, we attempt to verify these discrepancies in order to understand the particularities of personality evaluation in management sciences research. We conduct a comparative analysis of 27 research articles in management sciences, which were selected on the basis of their recency, field of study and operationalization methodology. We analyzed 2 pools of articles, each pool dealing with a different issue. We started by grouping together articles that have the same objectives, then, we grouped together within each pool the articles that used the same method for operationalizing personality. Our results show that there are several differences in the results of the studies mainly due to the different operationalization methods used; the conceptualization of personality (specific to the dependent variables); the nature of correlational rather than longitudinal studies; the adoption of self-assessment tools; and cultural biases that impact the understanding and analysis of personality facets and traits. Finally, we initiate a discussion about the need for model for personality operationalization that is specific to research in management science. We draw researchers’ attention to the fact that the operationalization of personality for management sciences should lie between the test and the evaluation of the concept.   Keywords: Management sciences, personality, operationalization, entrepreneurial intention, satisfaction. JEL Classification: M00 Article Type: Theoretical Research&nbsp, L’objectif de cette étude est de comprendre les spécificités de l’opérationnalisation du concept de la personnalité dans son application en sciences de gestion. Plusieurs recherches en sciences de gestion font appel à la personnalité comme variable explicative. L’opérationnalisation de ce concept peut créer certaines divergences tant dans la méthodologie que dans les résultats des études elles-mêmes. Nous tentons à travers cette analyse de détecter ces divergences afin de comprendre les particularités de l’évaluation de la personnalité dans la recherche en sciences de gestion. Nous conduisons une analyse comparative de 27 articles de recherche en sciences de gestion, qui ont été sélectionnés sur la base de leur récence, champ d’étude et méthodologie d’opérationnalisation.  Nous avons analysé 2 pools d’articles, chacun porte sur une problématique différente. Nous avons commencé par  regrouper dans le même pool les recherches ayant traité le même sujet. Ensuite, nous avons regroupé au sein de chaque pool les recherches qui ont mobilisé les mêmes méthodes d’opérationnalisation de la personnalité. Nos résultats montrent qu’il existe plusieurs différences dans les résultats des recherches analysées provenant principalement des différentes méthodes d’opérationnalisation utilisées ; de la conceptualisation de la personnalité adoptée (spécifique aux variables expliquées) ; de la nature des études corrélationnelles plutôt que longitudinales ; de l’adoption des outils d’auto-évaluation ;  et des biais culturels qui impactent la compréhension et l’analyse des facettes et des traits de la personnalité.  En dernier, nous initions la réflexion pour le développement d’un modèle d’opérationnalisation de la personnalité spécifique à la recherche en science de gestion, en attirons l’attention des chercheurs sur le fait que l’opérationnalisation de la personnalité pour les sciences de gestion devrait se situer entre le test et l’évaluation du co

This study aimed to refine and validate a Mechatronic System Usability Evaluation (MSUE) questionnaire. A total of 626 users were selected using random sampling, from the area of West Thessaloniki, Greece. The validity of the questionnaire were tested with the content and construction validity method. The reliability of the MSUE questionnaire instrument were tested using test-retest and internal consistency method. As a result of the factor analysis, the scale remained at 25 items across five axes factors, namely efficiency, effectiveness, Satisfaction, ease of use, and ease of learn. The Cronbach Alpha coefficient for the entire scale was 0.819. The questionnaire was tested and the results was shown a suitable instrument to measure usability on mechatronic systems.

Background: The emergency room is a service unit in a hospital or health center that provides initial treatment for patients who are sick and injured, who need emergency care that can threaten their survival. Objectives: The aim of the study was to analyze the level of patient satisfaction with the emergency room services at the North Jayapura Health Center, Jayapura City, Papua Province. Methods: This type of research is an observational descriptive quantitative with a cross sectional study approach. The population was all patients who underwent examinations at the North Jayapura Health Center Emergency Room with a total sample of 34 people which was carried out in January 2023. Data were collected using a questionnaire, then analyzed univariately. Result: The results of the study showed that: 1) patients using emergency room services in the physical evidence dimension were in the quite satisfied category as many as 19 people (55.9%) and satisfied as many as 15 people (44.1%) with an average of 62,6% in the satisfied category, 2) patients using emergency room services in the reliability dimension in the quite satisfied category as many as 10 people (29.4%) and satisfied as many as 20 people (70.6%) with an average of 67,8% in the satisfied category, 3) patients who use emergency room services in the responsiveness dimension in the satisfied category as many as 8 people (23.5 %) and very satisfied as many as 26 people (76.5%) with an average of 83,7% in the very satisfied category, 4) patient users of emergency room services in the guarantee dimension in the satisfied category as many as 20 people (58.8%) and very satisfied as many as 14 people (41.2%) with an average of 80,0% in the very satisfied category, and 5) patients who use emergency room services in the empathy dimension in the category of quite satisfied as many as 19 people (55.9%) and satisfied as many as 15 people (44.1%) with an average of 63,3% in the satisfied category.

Day trippers are visitors spending only a few hours at the destination without staying overnight, and they represent a significant number of visitors in many destinations. However, some facets of the behaviour of this type of visitors remain under-researched topics. Accordingly, the present study analyzes day trippers’ satisfaction by focusing on a novel set of determinants related to their interaction with the tourist attractions visited (intradestination behaviour) in the context of cruises. The research was conducted in the city of Valencia (Spain). Through a combination of GPS tracking technologies and traditional surveys, this study considers the spatial patterns, tourist attractions visited, perceived experience, duration of the visit, and expenditures, to find that the effects of these determinants vary according to the type of visit: independent or guided. Moreover, for visit duration and expenditures, the study builds on prospect theory to propose an innovative approach by exploring inverted U-shaped effects which represents a theoretical advance with managerial implications for the destinations.

Objetivo: Describir las características sociodemográficas, motivacionales y nivel de satisfacción de los mineros de alto y bajo rendimiento de la explotación subterránea en la mina La Margarita, de tal manera que se cuente con información, en una prueba piloto, que permita implementar estrategias para el mejoramiento de las partes interesadas. Método: estudio descriptivo, utilizando como instrumento de recolección de información el cuestionario de motivación para el trabajo “CMT” y un cuestionario de satisfacción laboral, aplicados a 12 operarios de minería subterránea, que actualmente laboran en la mina La Margarita. Resultados: El total de la población evaluada fueron hombres, de los cuales el 83.33 % superan los 40 años, tres participantes del estudio están por encima de los 50 años y dos de ellos pertenecen al grupo de mineros de bajo rendimiento; el grado de escolaridad fue inferior en la mayoría de los mineros de bajo rendimiento. Se encontró que el principal factor de motivación es el salario, seguido por el reconocimiento en los mineros de alto rendimiento y la afiliación en los mineros de bajo rendimiento. De igual manera se encontró que existe un nivel alto de satisfacción con el trabajo, obteniendo un porcentaje de satisfacción del 92,56 %. Conclusión: se encontraron diferencias en el perfil motivacional intrínseco, en los medios preferidos para obtener retribuciones en el trabajo y coincidencias en el factor motivacional externo de mayor y menor relevancia para los mineros de alto y bajo rendimiento., Objective:To describe the socio-demographic, motivational, and satisfaction level characteristics of high and low-performance subway miners at the La Margarita mine, to have information in a pilot test that allows implementing strategies for improvement of the stakeholders. Method: a descriptive study, using the work motivation questionnaire "CMT" and a job satisfaction questionnaire, was applied to 12 subway mining workers currently working at the La Margarita mine. Results: the total population evaluated was men, 83.33 % of whom were over 40 years old, three participants in the study were over 50 years old, and two participants belonged to the group of low-performance miners; the degree of schooling was lower in most low-performance miners. It was found that the primary motivating factor is salary, followed by recognition for high-performance miners and affiliation for low-performance miners. Similarly, a high level of job satisfaction was reported, with a satisfaction percentage of 92.56 % Conclusion: Differences were found, in the intrinsic motivational profile, in preferred means of obtaining rewards at work, and in the external motivational factor of greater and lesser relevance for high and low-performance miners.

Purpose: The United States airline industry is a highly competitive industry. Airlines could benefit from satisfied and loyal customers. This study investigates the effect of personality traits of airline consumers on satisfaction and loyalty in the U.S. airline market. Design/methodology: An online survey was constructed to measure the “big five” personality traits, service quality, satisfaction, and loyalty. Data were collected using Amazon Mechanical Turk, resulting in 624 respondents. Factor analysis was conducted using principal component extraction and varimax rotation. Findings: The results show that age, education, employment, service quality, extraversion and agreeableness are found to be significant and influence satisfaction. When examining the moderation effects of personality on the service quality and satisfaction relationship, extraversion is influential. Gender, education, and satisfaction are found to be significant and influence loyalty. Personality was found to be non-significant when examining both direct and moderation effects on loyalty. Originality/value: This research examined the big-five personality traits, often not investigated in airline satisfaction and loyalty studies. This study offers several managerial insights and theoretical implications that practitioners and researchers who are interested in airline satisfaction and loyalty might use. Further, this study may provide a foundation for future research in airline and airport satisfaction, loyalty and service quality.

Aim: The study aims to explore the process of service recovery, its transformation into a marketing tool and identifying the outcomes of the tool to the organizations. Methodology: The research employed a qualitative methodology with an inductive approach. Data collection was carried out via semi-structured interviews with participants from four organizations in Stockholm City. The analysis involved the use of questions based on the main concepts derived from the literature and manual coding scheme to identify new themes. Findings & Conclusion: Service recovery is a powerful marketing tool that can benefit organizations in various ways. By implementing effective strategies such as employee training, transparency, multiple service recovery options, and process improvement, organizations can turn service failures into opportunities. The outcomes of using service recovery as a marketing tool include customer retention and repeat purchases, positive word-of-mouth marketing, confidence and trust, building customer relationships, competitive advantage, and business growth and sustainability. The findings of the study highlight the critical importance of service recovery in marketing for customer retention and acquisition. Limitations and recommendations for further research: While this study provides valuable insights into how organizations can use service recovery as a marketing tool, further research is needed to understand its impact from a customer’s perspective and to broaden the scope of industries and geographic locations studied. Further research is also suggested to compare the performance of organizations that prioritize service recovery in marketing with those that don’t and to conduct a comparative analysis with other marketing tools. Also, exploring additional theories and concepts could provide a more comprehensive understanding of the topic.

The overall purpose of the essay is to, based on an anthology book with acollection of texts, reproduce voices from elderly care by describing carerelationships and what significance they can have for care recipients, care staffand the quality of the work. A second purpose of the thesis is to describe howworking conditions can affect the quality of the care relationship and the carework. When my idea was to write about care relationships and working conditionsin elderly care, I chose to start from some form of reality-based book with storiesbased on care staff and / or care recipients. The choice of empirical data landed inan anthology book consisting of thirty-five reality-based stories of experiencesand concrete knowledge about elderly care. The stories constitute the authors' ownperspectives and experience of elderly care. The stories reflect both urban andrural areas, as well as positive and negative experiences. The authors of theanthology are as numerous as the stories and consist of relatives who tell abouttheir mothers, thus mostly daughters, assistant nurses, care staff, who tell abouttheir work either in home care or in nursing homes. The theoretical frames ofreference I have used to gain an understanding of my results are relational theory,coping and Maslow's description of a pathogenic approach. As an analysismethod, I chose to use a thematic analysis. The method takes into account partly avisible content but also an implicit content, which I thought was appropriate basedon my empirical data. The results and analysis part show that the importance ofthe care relationship between staff and care recipients is a fundamental factor forgood quality care. The care staff strives to create good and meaningful carerelationships with the care recipients, which generates a good quality of care.Furthermore, it appears that the working conditions with its control instrumentsthat are implemented affect the quality of care and generate an inadequacy of t

PurposeGamification applications (apps) are gaining great attention in many contexts and have grown increasingly. Despite their significant role in many settings, prior research mainly focused on initial adoption, and there are limited studies on the post-adoption stage. This study aims to explore the factors influencing individuals' continuance intention to use gamified task manager apps, drawing on the technology continuance theory (TCT) by integrating enjoyment, habit and social influence. Design/methodology/approachData were obtained from 318 Malaysian who had prior experience with task management gamified apps and analysed with the partial least squares approach. FindingsAccording to the results, confirmation, perceived usefulness (PU) and enjoyment positively influence satisfaction. PU, enjoyment, satisfaction and social influence affect attitude, while the result failed to confirm the association between perceived ease of use and attitude. Furthermore, PU, attitude and habit are strong determinants of users' continuance intention. Moreover, continuance intention was not predicted by users' satisfaction and social influence. Practical implicationsThe findings provide directions for developers and marketers of gamified task manager apps. Besides the technological and functional benefits of applications, they should also consider social, hedonic and individual factors in the designing and marketing stages. Originality/valueThis study extends the literature by assessing the determinants of continuous intention to use gamified task manager apps; and extending the TCT in the context of gamification by incorporating three contextual factors, namely, perceived enjoyment, social influence and habit.

The present research aims to investigate the perception of the parent - personal assistant on his/her profession, but also on his/her personal life, with the aim of identifying the challenges, but also the opportunities that this status brings in the lives of the parents. Starting from the purpose of our research, two objectives were pursued, namely to identify the challenges and opportunities of the personal assistant position and to analyze the parents’ perception regarding the decision to become a personal assistant. The study was designed as a qualitative research approach, the interview method was considered the most appropriate to serve the research objectives. The research took place in a day center that offers recovery services to children with disabilities in Timișoara (Romania), the subjects of our research being exclusively mothers. The research revealed that the decision to become a personal assistant for the child with disabilities is dictated by the affection for the child and the sense of duty towards him as a parent, despite the financial well-being previously ensured by a well-paid job. What impacts the respondents’ lives is not the new job, but the confrontation with the child’s disability. If in some cases the disability was accepted relatively easily, the parents offering each other support, the level of cohesion increasing and benefiting of help from the extended family, we also identified a situation where the family fell apart. The only need claimed by the parents is that of counselling, the respondents complainings were on the difficulties they have to manage with regard to stress, fatigue and lack of free time.

Background: Cholesteatoma is a formation of epithelium mass in the middle ear. Surgery aims to prevent complications while maintain or improve hearing. Aims/Objectives: To determine if waiting time until cholesteatoma surgery affects hearing outcome and patients’ satisfaction. Material and Methods: A retrospective cohort study performed at the only Ear Nose Throat clinic in one county in Sweden. Sixty concomitant surgeries, both first time and revisions, were included. Results: Of the 60 surgeries, 33 (55%) were performed within a 3-month period. The mean waiting time was 1.4 months. In the remaining 27 cases, the mean waiting time was 8.6 months. Both groups had preoperatively similar air conduction pure tone average (AC PTA4), 47.3 dB and 47.0 dB respectively. The mean AC PTA4 gain was greater in the group with waiting time ≤3 months (8.6 dB) compared to the >3 months group (1.2 dB, p = 0.040). The patients’ satisfaction was lower in the latter group, but the difference was not statistically significant. Conclusions: This study indicates that longer waiting time to cholesteatoma surgery has a negative impact on postoperative hearing results but not on patients’ satisfaction. Significance: The outcome of this study suggests that waiting time to surgery can be a factor determining postoperative hearing results.

The Covid-19 pandemic has undoubtedly influenced tourism and has led to a change inthe consumer behaviour of tourists. The purpose of the study was to find out how the profileof the visitor of the rural area had changed in the context of the Covid-19 pandemic.The quantitative survey with 1026 visitors was conducted and its results were analyzed withinthree main segments of visitors - groups with children, couples and the others (withoutchildren). The results of the research confirm the persisting fact - due to the Covid-19pandemic, the demand in tourism is shifting from urban areas to rural ones, but overalltourists in research rural area can benefit from the fact that it is a relatively small area andcan get the best of both rural areas as well as of near cities in the area. Visiting rural areas isgenerally a shorter-term option for all visitors, which does not require long-term planning.The findings confirmed that rural areas are a great opportunity for domestic tourism.The results bring a deeper and actual insight into the consumer behaviour of tourists in ruralareas and at the same time the findings show the possibilities for service qualityimprovement. Both can be beneficial for service providers as well as destination managers., info:eu-repo/semantics/openAccess