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Companies automate their IT service management decision tasks by deploying increasingly intelligentsystems. However, there is a delicate balance: if the designers over-rely on the automatic capabilitiesoffered by the systems, then there is a risk that the end-users will not trust the algorithmically generatedsolution suggestions to be the correct ones for the task. A more balanced design approach that (i)considers human-centered intent and (ii) can provide managerial decision support that complementshuman capabilities in IT service management is thus needed. We define this as a Hybrid DecisionSupport System (HDSS). HDSSs are a class of decision support systems (DSSs) that extend the class oftraditional DSS to utilize the complementary capabilities of humans and machines for better solutionsto decision tasks. This study uses the action design research method to build, intervene, and evaluatethe designed HDSSs. Five design principles concerning how HDSSs should be built are presented.

Design thinking (DT) is a popular method and methodology for leveraging innovation. However, using DT in practical organisational settings is challenging because there is little acknowledgment of such research in academia. The few existing researches about the utilization of DT has been misinterpreted by organisations due to the phenomenon on wicked problems, leading to misuse of the method. This research investigates and enhances interdisciplinary approaches that can enhance the utilization of DT in product development for driving innovation. This qualitative case study was conducted by two full-time engineer students over a span of twenty weeks, starting in mid-January, as a thesis project for their industrial product realization studies at Jönköping University. The case study was carried out at a manufacturing company, Thule, in Sweden, specializing in outdoor recreational products. Using the IDEO method of DT, the study implements a systematic approach to develop a new, innovative solution. The project began with an extensive analysis of the market competition, users, and the company Thule, using innovative techniques such as brainstorming and various stages of sketching to address identified user challenges. Utilizing DT methods for innovation was successful as the insights were transformed into a tangible concept using computer-aided design and prototyping tools. As a result of implementing DT, a conceptualised approach was developed that ultimately lead to the innovative idea of creating a modular camping box mounted to the car's tow bar.

Design thinking (DT) is a popular method and methodology for leveraging innovation. However, using DT in practical organisational settings is challenging because there is little acknowledgment of such research in academia. The few existing researches about the utilization of DT has been misinterpreted by organisations due to the phenomenon on wicked problems, leading to misuse of the method. This research investigates and enhances interdisciplinary approaches that can enhance the utilization of DT in product development for driving innovation. This qualitative case study was conducted by two full-time engineer students over a span of twenty weeks, starting in mid-January, as a thesis project for their industrial product realization studies at Jönköping University. The case study was carried out at a manufacturing company, Thule, in Sweden, specializing in outdoor recreational products. Using the IDEO method of DT, the study implements a systematic approach to develop a new, innovative solution. The project began with an extensive analysis of the market competition, users, and the company Thule, using innovative techniques such as brainstorming and various stages of sketching to address identified user challenges. Utilizing DT methods for innovation was successful as the insights were transformed into a tangible concept using computer-aided design and prototyping tools. As a result of implementing DT, a conceptualised approach was developed that ultimately lead to the innovative idea of creating a modular camping box mounted to the car's tow bar.

This paper delves into the concept of social metabolism as a foundation for the development of sociotechnical systems in Industry 5.0. The study conducts an analysis of the existing methods and approaches for designing sociotechnical systems, and reviews publications that utilize such systems to incorporate Industry 4.0 technologies into manufacturing processes. Additionally, it examines the three key factors of Industry 5.0 and the enabling framework of Industry 4.0 technologies. Based on these investigations, a theoretical model is proposed for manufacturing system design, employing sociotechnical systems to integrate Industry 4.0 enabling technologies, while considering the essential aspects of Industry 5.0. The model emphasizes the early consideration of sociotechnical systems to design manufacturing systems that prioritize human-centricity, sustainability, and resilience. By embracing this comprehensive approach, the proposed model contributes to the realization of a production environment aligned with societal needs, fostering a more conscious and adaptable industry.

This paper delves into the concept of social metabolism as a foundation for the development of sociotechnical systems in Industry 5.0. The study conducts an analysis of the existing methods and approaches for designing sociotechnical systems, and reviews publications that utilize such systems to incorporate Industry 4.0 technologies into manufacturing processes. Additionally, it examines the three key factors of Industry 5.0 and the enabling framework of Industry 4.0 technologies. Based on these investigations, a theoretical model is proposed for manufacturing system design, employing sociotechnical systems to integrate Industry 4.0 enabling technologies, while considering the essential aspects of Industry 5.0. The model emphasizes the early consideration of sociotechnical systems to design manufacturing systems that prioritize human-centricity, sustainability, and resilience. By embracing this comprehensive approach, the proposed model contributes to the realization of a production environment aligned with societal needs, fostering a more conscious and adaptable industry.

This paper delves into the concept of social metabolism as a foundation for the development of sociotechnical systems in Industry 5.0. The study conducts an analysis of the existing methods and approaches for designing sociotechnical systems, and reviews publications that utilize such systems to incorporate Industry 4.0 technologies into manufacturing processes. Additionally, it examines the three key factors of Industry 5.0 and the enabling framework of Industry 4.0 technologies. Based on these investigations, a theoretical model is proposed for manufacturing system design, employing sociotechnical systems to integrate Industry 4.0 enabling technologies, while considering the essential aspects of Industry 5.0. The model emphasizes the early consideration of sociotechnical systems to design manufacturing systems that prioritize human-centricity, sustainability, and resilience. By embracing this comprehensive approach, the proposed model contributes to the realization of a production environment aligned with societal needs, fostering a more conscious and adaptable industry.

We report on experiences in adding ML-trained visual recognition modules to a human-oriented image semantic annotation tool which creates RDF descriptions of images and scene contents. We conclude that ML cannot replace expert humans but can aid them in various ways, some unexpected. Semantic markup systems can be to designed to align human and machine blind spots. Finally, we briefly outline directions for future work.

We report on experiences in adding ML-trained visual recognition modules to a human-oriented image semantic annotation tool which creates RDF descriptions of images and scene contents. We conclude that ML cannot replace expert humans but can aid them in various ways, some unexpected. Semantic markup systems can be to designed to align human and machine blind spots. Finally, we briefly outline directions for future work.

Purpose: Services are evolving from generic to personalized, and the reverse use of customer data has been discussed in both academia and industry for the past few years. The aim of this study is to understand how personal data is working as a resource for business model transformation in emerging service ecosystems. Design/methodology/approach: The primary data was gathered over the time in the recorded and transcripted workshops, in which future personal data-based services were conceptualized by analyzing future scenarios from a business perspective. Findings: The results have implications to theory and practice, indicating that adopting personal data management principles requires transformation of the business model, which, if successfully managed, may provide access to more resources, potential to offer better value, and additional customer channels. Research limitations/implications: Being a single case study imposes restrictions to the generalizability of the results. Expanding the scope of this study to include actors from different sectors would improve the validity of the research. Social implications: The study views the future business landscape with human centered personal data management lenses. The exploration of the effects of an approach that benefits both people and businesses provides a positive societal aspect. Originality/value: While a few studies have examined the linkage between business models and personal data usage, no empirical studies have looked at how a company should change their business model due to new data access. This paper shows one way to think about this issue.

This volume revisits the concept of e-HRM accordingly to the Industry 4.0, and it focus on the progression from e-HRM towards HRM 4.0 and it critically assesses the academic and business achievement in this field, and highlights the latest developments. We pick up the baton from the sixth e-HRM Conference that addressed the topic of the smart HRM e suggested to follow the growing development of the new technologic development and the organizational digital transformation. The ‘human-centred organization’ is inherently consistent with the industry 4.0 and it calls for reflections. The HRM field needs to focus on non-routine, evidence-based, science-inspired, creative, and value-added actions. What should be the role of HRM in the 4.0 environment? How can HRM activities change to support sustainable 4.0 organizations? How to design a human-centered organization in an ultimately jobless scenario? What individual and organizational competencies will be required to meet the expectations of the latest 4.0 business developments? Which organizational solutions will enable a fruitful and creative collaboration between human beings and ‘smart things’? What will be the impact of the 4.0 revolution on employment relationships and management practices? How could HRM practices drive social value in the 4.0 scenario? Moreover, how can research into HRM 4.0 issues inform whether, how and why changes occur? All these questions will challenge the e-HRM scholars for the next years and with this volume, we aim at following the digital developments, providing some stimuli, and moving the field further.

Process planning is the activity of determining the manufacturing operations needed to produce a product. The knowledge work of process planning has been thoroughly investigated. Several ideas to automate process planning have been proposed but their success in practice has not yet been realized. Little attention has been given to design as an inevitable element in process planning and the role of human expertise in process design. From the premise that competent planners are a primary source of productivity this paper discusses process design, the role of human expertise and how CAPP systems could support human decision making., QC 20180614, FFI - Model driven Process and Quality Planning - MPQP

Although comparative psychologists have made considerable strides in the past several decades, expanding the breadth of species and questions examined, the field still suffers from an overemphasis on top-down approaches that begin and end with a focus on humans. This top-down perspective leads to biases and oversights that hamper the further development of the field. A bottom-up approach that considers species-specific abilities and behaviors in the context of theoretically relevant comparisons will be most useful in advancing knowledge of species-specific and shared abilities. This will allow a better determination of the extent to which continuities and discontinuities exist as a function of different ecological forces. In addition, a bottom-up approach will facilitate a shift in focus from using animals to better understand humans, to understanding animals themselves. This new approach will allow for an appreciation of how humans can benefit other species.

Although comparative psychologists have made considerable strides in the past several decades, expanding the breadth of species and questions examined, the field still suffers from an overemphasis on top-down approaches that begin and end with a focus on humans. This top-down perspective leads to biases and oversights that hamper the further development of the field. A bottom-up approach that considers species-specific abilities and behaviors in the context of theoretically relevant comparisons will be most useful in advancing knowledge of species-specific and shared abilities. This will allow a better determination of the extent to which continuities and discontinuities exist as a function of different ecological forces. In addition, a bottom-up approach will facilitate a shift in focus from using animals to better understand humans, to understanding animals themselves. This new approach will allow for an appreciation of how humans can benefit other species.

The anthropogenic influences on our climate system has caused an unprecedented increase of carbon emissions amongst other greenhouse gases into our atmosphere resulting in energy imbalances and observed positive feedbacks. The American Southwest is witnessing major urban transformation as its cities are becoming centers for urban growth. Without adopting climatic design, this continued sprawl will greatly compromise the natural environment and, human health and wellbeing. Intensive urbanization has the greatest risk for increasing the carbon footprint, environmental pollution, urban heat island phenomenon, and infrastructure overextension. Increasing ground surface temperatures; the outdoor environment is observing record breaking temperature highs, while the artificial indoor set points stay the same to counter that effect. Buildings placed in areas of excessive heat and glaring sun are in need of a comprehensive approach to address their environments. With the advancements in technology, trends have shown that architects and designers are shifting towards engineering solutions to artificially control their environments to a static state. While spaces steer away from passive designs, their operation demand high energy consumption and their occupants are deprived of a sense of nature. Climatic design is a key ingredient to the success of an optimized environment, or to its failure. Human Health is one component that is most challenged and could be most responsive to that environment and its built parameters. The important role that these components play are greater when immersed in hot-arid regions where resources are scarce, and the built environment finds itself in a hostile environment where it struggles to survive, relying heavily on the consumption of fossil fuels. The goal of this research is to develop a methodology in which the human physiological responses are centered in the role of design. Through examination of this phenomenon and recommendations based o

With the aid of modern computer technology the application of visualization and simulation technology has become increasingly important in today’s society. Through computer modelling it is possible to experience, understand and explore environments, systems or objects in two or three dimensions and to see, hear and sometimes tangibly feel them. It may be environments or objects that do not yet exist, that are to be changed or for some reason are not possible to interact with or evaluate in the real-life setting. Many areas of application have been found for visualization and simulation technology over the years. Examples are systems for training in various settings or for simplifying and sharing complex information. But the technology can also be used as a method in design and planning processes as a mediating tool for concretizing ideas or transforming stakeholders into active participants. Healthcare is one context in which visualization and simulation technology has been adopted for certain tasks but has the potential to contribute to many more. Healthcare is characterized by continuous changes related to work organization, facility planning, treatment routines, and use of technical equipment, in order to improve care and make it more resource efficient. This requires new ways of thinking about how resources are to be allocated when planning new healthcare organizations or changing existing ones. As part of this process I suggest that visualization and simulation technology can be used to train generic and specific skills, plan new organizations and involve staff and patients in the design and development. The first aim of the research presented in this thesis is thus to increase the knowledge about how visualization and simulation technology can be used as a method for sharing information and knowledge and to support training, planning and participation in the healthcare context. In so doing, the results can contribute to an improved work environment for the sta

Precision Medicine: the future of data-driven healthcare is an interaction design master’s thesis project aimed at presenting a vision of how genomic and quantified data might be integrated into the Swedish public healthcare system. This thesis focuses on a user-centered design process, examining patient health needs and desires. It also looks at the rise of genomic data and precision medicine. Ethnographic research has been conducted with people in the different Scandinavian countries, hearing their health stories first hand, both in relation to genomic data, quantified self data and overall health. Commonly used service design methods such as customer journey mappings, blueprinting and business model mapping have played a large role in shaping the experience of the concept

Precision Medicine: the future of data-driven healthcare is an interaction design master’s thesis project aimed at presenting a vision of how genomic and quantified data might be integrated into the Swedish public healthcare system. This thesis focuses on a user-centered design process, examining patient health needs and desires. It also looks at the rise of genomic data and precision medicine. Ethnographic research has been conducted with people in the different Scandinavian countries, hearing their health stories first hand, both in relation to genomic data, quantified self data and overall health. Commonly used service design methods such as customer journey mappings, blueprinting and business model mapping have played a large role in shaping the experience of the concept

Because of high risk and instability of the patients in Intensive care unit(ICU), the design of ICU is very difficult. ICU design, auxiliary building design, lighting design, noise control and other aspects can also enhance its management. In this paper, we compare ICU design in China and Holland based on related standards. We also premeditate the indoor environment from planning perspective, analyze patients, their families, medical staff and space requirement to conduct research in ICU design. With the social progress and science development, we more and more emphasize human-center design. All of our goal is to provide comfortable and effective ICU environment for patients, their families and medical staff, satisfying the demands of different needs and balancing the economy, quality and efficiency., Industrial Design, Industrial Design Engineering

Because of high risk and instability of the patients in Intensive care unit(ICU), the design of ICU is very difficult. ICU design, auxiliary building design, lighting design, noise control and other aspects can also enhance its management. In this paper, we compare ICU design in China and Holland based on related standards. We also premeditate the indoor environment from planning perspective, analyze patients, their families, medical staff and space requirement to conduct research in ICU design. With the social progress and science development, we more and more emphasize human-center design. All of our goal is to provide comfortable and effective ICU environment for patients, their families and medical staff, satisfying the demands of different needs and balancing the economy, quality and efficiency., Industrial Design, Industrial Design Engineering

We approach Information Retrieval (IR) from a User eXperience (UX) perspective. Through introducing a model for Information Retrieval eXperience (IRX), this paper operationalizes a perspective on IR that reaches beyond topicality. Based on a document's topicality, complexity, and emotional value, a model of relevance is proposed to influence user's IRX and, consequently, the synthesis and use of the retrieved information. Additionally, methods are discussed to assess UX through interaction and feedback mechanisms. As such, the proposed multi-dimensional IRX model is highly user-dependent and determines document's relevance from a non-traditional human-centered, personalized perspective on IR.

We approach Information Retrieval (IR) from a User eXperience (UX) perspective. Through introducing a model for Information Retrieval eXperience (IRX), this paper operationalizes a perspective on IR that reaches beyond topicality. Based on a document's topicality, complexity, and emotional value, a model of relevance is proposed to influence user's IRX and, consequently, the synthesis and use of the retrieved information. Additionally, methods are discussed to assess UX through interaction and feedback mechanisms. As such, the proposed multi-dimensional IRX model is highly user-dependent and determines document's relevance from a non-traditional human-centered, personalized perspective on IR.

The research presented in this dissertation focuses on supporting drivers in the longitudinal control of their vehicle during car-following. The goal of the research is the human-centred development of a haptic gas pedal interface that comfortably supports drivers in maintaining a safe separation with a leading vehicle during car-following. Two different approaches were found to be suitable for implementation as haptic information providers through the gas pedal. The first approach was to add a force to the gas pedal dynamics which would have to be related to the safe-field-of-travel ahead of the own vehicle and changes therein. The gas pedal dynamics, that is, the force/pedal-position relationship is not changed by this approach. The second approach was to change the stiffness of the gas pedal by adding a virtual stiffness to the inherent stiffness of the gas pedal. By doing so, the dynamics of the gas pedal are changed depending on the changes detected in the safe-field-of-travel. In both approaches, an electrical actuator provides the additional force or stiffness. The main hypothesis of this dissertation is the assumption that with the appropriate haptic feedback of longitudinal traffic information drivers will adopt a force-task in controlling the haptic gas pedal. Experimental verification leads to the conclusion that the stiffness feedback design with time-to-contact information scaled by time headway performs best in this respect., Aerospace Engineering

The research presented in this dissertation focuses on supporting drivers in the longitudinal control of their vehicle during car-following. The goal of the research is the human-centred development of a haptic gas pedal interface that comfortably supports drivers in maintaining a safe separation with a leading vehicle during car-following. Two different approaches were found to be suitable for implementation as haptic information providers through the gas pedal. The first approach was to add a force to the gas pedal dynamics which would have to be related to the safe-field-of-travel ahead of the own vehicle and changes therein. The gas pedal dynamics, that is, the force/pedal-position relationship is not changed by this approach. The second approach was to change the stiffness of the gas pedal by adding a virtual stiffness to the inherent stiffness of the gas pedal. By doing so, the dynamics of the gas pedal are changed depending on the changes detected in the safe-field-of-travel. In both approaches, an electrical actuator provides the additional force or stiffness. The main hypothesis of this dissertation is the assumption that with the appropriate haptic feedback of longitudinal traffic information drivers will adopt a force-task in controlling the haptic gas pedal. Experimental verification leads to the conclusion that the stiffness feedback design with time-to-contact information scaled by time headway performs best in this respect., Aerospace Engineering

A human-centered systems analysis was applied to the adverse aircraft weather encounter problem in order to identify desirable functions of weather and icing information. The importance of contingency planning was identified as emerging from a system safety design methodology as well as from results of other aviation decision-making studies. The relationship between contingency planning support and information on regions clear of adverse weather was investigated in a scenariobased analysis. A rapid prototype example of the key elements in the depiction of icing conditions was developed in a case study, and the implications for the components of the icing information system were articulated., National Aeronautics and Space Administration Glenn Research Center under grant NAG3-2178

A human-centered systems analysis was applied to the adverse aircraft weather encounter problem in order to identify desirable functions of weather and icing information. The importance of contingency planning was identified as emerging from a system safety design methodology as well as from results of other aviation decision-making studies. The relationship between contingency planning support and information on regions clear of adverse weather was investigated in a scenariobased analysis. A rapid prototype example of the key elements in the depiction of icing conditions was developed in a case study, and the implications for the components of the icing information system were articulated., National Aeronautics and Space Administration Glenn Research Center under grant NAG3-2178

peer-reviewed, Prologue I first met Niels Bjørn-Andersen when we were both on the International Programme Committee for an EU Conference on the Information Society chaired by Enid Mumford (Bjørn-Andersen et al., 1982). In 1985, I met him again, this time in California at one of the early human–computer interaction conferences (ACM CHI), and then I spent a period at the Copenhagen Business School with his group that summer, before my travels in Asia. On my return, I again spent a month with Niels Bjørn-Andersen at the CBS in January 1988, where we produced a paper for one of the earliest workshops on CSCW in Europe (Bannon et al., 1988). I had heard Niels Bjørn-Andersen give a talk with the provocative title: ‘Are human factors “human”?’ (subsequently published as Bjørn-Andersen, 1985) that resonated with my experiences in the human factors field. My work since that time has increasingly come to question the adequacy of our understanding of the human aspect of computing, and the following continues this concern.