1. Factors influencing digital review of pathology test results in an inpatient setting: a cross-sectional study
- Author
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Luke Gompels, Krasimira Tsaneva-Atanasova, Mark Dayer, Thomas L Edwards, Leon Danon, Martin Pitt, and Robert Challen
- Subjects
Quality management ,AcademicSubjects/SCI01060 ,Cross-sectional study ,test result follow-up ,Health Informatics ,Research and Applications ,Delayed diagnosis ,quality improvement ,laboratory informatics ,03 medical and health sciences ,0302 clinical medicine ,data quality ,Medicine ,030212 general & internal medicine ,business.industry ,030503 health policy & services ,Inpatient setting ,Phlebotomy ,medicine.disease ,Test (assessment) ,clinical workflow ,Workflow ,Data quality ,Medical emergency ,AcademicSubjects/SCI01530 ,AcademicSubjects/MED00010 ,0305 other medical science ,business - Abstract
Background Delay or failure to view test results in a hospital setting can lead to delayed diagnosis, risk of patient harm, and represents inefficiency. Factors influencing this were investigated to identify how timeliness and completeness of test review could be improved through an evidence-based redesign of the use of clinical test review software. Methods A cross-section of all abnormal hematology and biochemistry results which were published on a digital test review platform over a 3-year period were investigated. The time it took for clinicians to view these results, and the results that were not viewed within 30 days, were analyzed relative to time of the week, the detailed type of test, and an indicator of patient record data quality. Results The majority of results were viewed within 90 min, and 93.9% of these results viewed on the digital platform within 30 days. There was significant variation in results review throughout the week, shown to be due to an interplay between technical and clinical workflow factors. Routine results were less likely to be reviewed, as were those with patient record data quality issues. Conclusion The evidence suggests that test result review would be improved by stream-lining access to the result platform, differentiating between urgent and routine results, improving handover of responsibility for result review, and improving search for temporary patient records. Altering the timing of phlebotomy rounds and a review of the appropriateness of routine test requests at the weekend may also improve result review rates.
- Published
- 2020
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