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Résumé L’audit fait partie de la démarche qualité. Demandé par la pharmacie d’officine, il est réalisé par un auditeur, idéalement pharmacien. Intervenant dans l’entreprise, où il rencontre le titulaire et son équipe, l’auditeur évalue l’organisation mise en place ainsi que le service rendu. L’examen de la conformité aux recommandations permettra d’obtenir ou non la certification de l’officine. Récit d’une expérience. Summary The audit forms part of the quality approach. Requested by the community pharmacy, it is carried out by an auditor, ideally a pharmacist. The auditor visits the business, meeting the head pharmacist and their team and assessing the organisation in place as well as the service provided. The examination of the pharmacy's compliance with recommendations will determine whether or not it obtains pharmacy certification. This article presents the experience of one pharmacy which underwent an audit. [ABSTRACT FROM AUTHOR]

La qualité doit être au cœur des préoccupations de l’officine, et certains pharmaciens se sont déjà engagés dans cette voie. Le programme d’accompagnement qualité proposé par le Conseil national de l’Ordre des pharmaciens a pour objectif de soutenir cette démarche, notamment en proposant des dispositifs permettant d’améliorer l’accueil pharmaceutique des patients sans ordonnance, de réaliser l’auto-évaluation de l’organisation de la pharmacie, ou encore en auditant toute officine volontaire. Summary Quality must be a key focus of the community pharmacy and some pharmacists are already working hard in this direction. The quality support programme proposed by the French National Order of Pharmacists aims to back this approach, notably by offering schemes which enable pharmacies to improve the way they deal with patients without prescriptions or to carry out a self-assessment of their organisation as well as auditing pharmacies which wish to be audited. [ABSTRACT FROM AUTHOR]