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This study examines customers' intentions to select an autonomous delivery robot (ADR) for off-premise restaurant delivery services, in response to the growing concerns about carbon emissions. Drawing upon Valence-Instrumentality-Expectancy theory, this study demonstrates how knowledge of transport emissions, awareness of carbon emissions, the perceived environmental performance of ADRs, and ADR usage intentions are interrelated. This study also explores differences between two groups: ADRs as high risk versus low risk. Using PLS-SEM and PLS-multigroup analysis with data from 418 participants, the study results show that more knowledge of transport emissions and higher awareness of carbon emissions are associated with more positive perceptions of ADRs' environmental performance and greater intentions to use ADRs. This study highlights the importance of ADRs' reliability, which should be prioritized alongside environmental concerns. This study has theoretical contributions and practical implications, including policymaking, for stakeholders in the food delivery business. • Emissions knowledge and awareness affect autonomous delivery robots' performance. • Autonomous delivery robots' environmental performance affects choice intentions. • The perceived risk of autonomous delivery robots must be minimal to increase their usage. • Valence-instrumentality-expectancy theory shows the adoption process of delivery robots. [ABSTRACT FROM AUTHOR]

Background: Achieving healthy vascular aging (HVA) is important for decelerating age-related cardiovascular disease risk. We evaluated the interplay between HVA, cardiorespiratory fitness (CRF), and subclinical atherosclerosis.Methods: We analyzed data on 3722 men who underwent cardiopulmonary exercise testing in a health examination program. HVA was defined as blood pressure <140/90 mm Hg without hypertension and brachial-ankle pulse wave velocity <1266 cm/s. CRF was directly measured by peak oxygen uptake. Subclinical atherosclerosis was defined as coronary artery calcification scores of >0 and ≥100 and a mean carotid artery intima-media thickness (CIMT) >75th percentile for each age group as well as >0.8 mm of CIMT. Separate and joint associations of HVA and CRF with subclinical atherosclerosis were evaluated.Results: Each 1 metabolic equivalent increment in CRF was associated with 23% higher odds for having HVA. HVA was associated with lower odds of coronary artery calcification but not CIMT. CRF modified the association between HVA and CIMT>0.8 mm (interaction: P=0.01); HVA was associated with lower odds of CIMT>0.8 mm in fit men with no significant association between HVA and CIMT>0.8 mm in unfit men. Compared with no HVA and being unfit, HVA and being fit was associated with lower odds of subclinical atherosclerosis, but there was no significant association between HVA and being unfit with subclinical atherosclerosis.Conclusions: HVA and higher CRF are each associated with a lower risk of subclinical atherosclerosis in men. Higher CRF is associated with a higher prevalence of HVA and may modify the association between HVA and subclinical atherosclerosis. [ABSTRACT FROM AUTHOR]

Because of the increased usage of service robots in the hospitality and tourism industries, researchers and practitioners are interested in learning to facilitate interactions between employees and service robots. However, there is little information on how service robots' humanlike appearance affects employee emotions and industry turnover intentions. Drawing upon uncanny valley theory, a quasi-scenario-based experiment was conducted using four types of service robots. After watching a video on one of the service robots, participants rated perceived human-likeness, tech savviness, fear of robots, and industry turnover intentions. This study reports that perceived human-likeness has an inverted-U shaped nonlinear relationship with employees' fear of robots, moderated by employees' tech-savviness. The result further indicates that the fear of robots is positively related to industry turnover intentions. Most research hypotheses lend support to the uncanny valley theory and have practical implications for the design and implementation of service robots in hospitality and tourism workplaces. • Using uncanny valley theory, this study examines the effects of perceived human-likeness on employees' fear. • Perceived human-likeness has an inverted-U shaped nonlinear relationship with employees' fear of robots. • Employee tech-savviness moderates the inverted-U shaped nonlinear relationship. • Employees' fear of robots increases industry turnover intentions. [ABSTRACT FROM AUTHOR]

Particulate matter (PM), released into the air by a variety of natural and human activities, is a key indicator of air pollution. Although PM is known as the extensive health hazard to affect a variety of illness, few studies have specifically investigated the effects of PM 10 exposure on schizophrenic development. In the present study, we aimed to investigate the impact of PM 10 on MK-801, N-methyl-D-aspartate (NMDA) receptor antagonist, induced schizophrenia-like behaviors in C57BL/6 mouse. Preadolescent mice were exposed PM 10 to 3.2 mg/m3 concentration for 4 h/day for 2 weeks through a compartmentalized whole-body inhalation chamber. After PM 10 exposure, we conducted behavioral tests during adolescence and adulthood to investigate longitudinal development of schizophrenia. We found that PM 10 exacerbated schizophrenia-like behavior, such as psychomotor agitation, social interaction deficits and cognitive deficits at adulthood in MK-801-induced schizophrenia animal model. Furthermore, the reduced expression levels of brain-derived neurotrophic factor (BDNF) and the phosphorylation of BDNF related signaling molecules, extracellular signal-regulated kinase (ERK) and cAMP response element-binding protein (CREB), were exacerbated by PM 10 exposure in the adult hippocampus of MK-801-treated mice. Thus, our present study demonstrates that exposure to PM 10 in preadolescence exacerbates the cognitive impairment in animal model of schizophrenia, which are considered to be facilitated by the decreased level of BDNF through reduced ERK-CREB expression. [Display omitted] • Investigation of PM 10 impacts on schizophrenia development in MK-801 treated mice. • PM 10 exacerbates psychomotor agitation in MK-801 treated mice. • PM 10 aggravates cognition and social recognition impairment in MK-801 treated mice. • PM 10 inhibits ERK-CERB-BDNF pathway in MK-801 treated mice. • PM 10 could affect chronically on schizophrenia development. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study was to explore nurses' experience with caring for COVID-19 patients in a negative pressure room amid the spread of the pandemic. Methods: This study was a qualitative research, and focus group interviews were used to collect data. Three focus groups comprising 19 nurses were interviewed from February 17 to 25, 2021. All interviews were recorded and transcribed verbatim with the consent of the participants. The verbatim transcripts were scrutinized using thematic analysis. Results: Two main themes emerged from the analysis: 'Struggling in an isolated space' and 'Limitations of nursing infrastructure and system'. The nurses caring for COVID-19 patients experienced anxiety and fear about the infection, physical exhaustion, emotional burnout, and a sense of duty as a nurse. They also acknowledged the lack of guidelines, increased task and burden, limitations of nursing care, and the demand for improving the limitations of the nursing system. Conclusion: The results of this study demonstrate that nurses caring for COVID-19 patients encounter physical and emotional problems within the limited healthcare system. The study suggests that comprehensive interventions are needed for nurses. Furthermore, detailed guidelines, strengthening of nursing personnel, and improvements to the nursing system are vital to effectively cope with the pandemic. The government and medical institutions should be aware of the needs of nurses and what they are going through, and make efforts to improve the quality of life of healthcare workers and create a safe healthcare environment. [ABSTRACT FROM AUTHOR]

In this study, the nutritional contents of ready-to-cook (RTC) meals distributed in Korea were compared to those of conventional home-cooked meals to evaluate the nutritional quality of RTC meals. A total of 42 samples of RTC meals were collected in 2021 and prepared according to the recipes provided in the meal packages. They were categorized into five groups and 23 types, which included four types of soup, six types of stew, four types of hot pot, four types of noodles, and five types of braised dishes. A total of 23 samples of home-cooked meals corresponding to individual types of RTC meals were prepared using recipes from the Korean food composition database. Both RTC and home-cooked meals shared similarities in the types and quantities of individual ingredients (grains, vegetables, meats/fishes, and sauces). No distinct differences were observed in the contents of energy, proximate components, total saturated fatty acids, total trans fatty acids, and Na between both meals. RTC meals exhibited a significantly higher total sugar content within the groups of stew and noodles and tended to show increased total sugar content within the groups of soup and hot pot when compared to that of home-cooked meals. When compared to the recommended World Health Organization daily intake, the Na content per serving in both home-cooked and RTC meals tended to be greater (17.1–167.3% of the daily intake value) than those of total saturated fatty acids, total trans fatty acids, and total sugars (0.8–49.7%, 0–20.0%, and 0–54.7%, respectively). • Fat, sugar, and Na contents in RTC meals in Korea were detailed for the first time. • The total sugar content tended to be higher in RTC meals than in home-cooked meals. • Both meals have a similarity in the type and quantity of individual ingredients. • Higher sugars in sauces might cause the greater total sugar content in RTC meals. • No distinct difference existed in other nutritional contents between both meals. [ABSTRACT FROM AUTHOR]

• Employees who experience abusive supervision are likely to engage in service sabotage • Psychological contract breach mediates the effect of abusive supervision on service sabotage. • Abusive supervision is more strongly related to psychological contract breach for employees with high SOE. • The indirect effect of abusive supervision on service sabotage is stronger for employees with high SOE. This study examines how and when abusive supervisor behaviors can motivate hospitality employees to engage in service sabotage. Using the data collected from a two-wave survey, administered to 183 hospitality employees, we uncovered employees' perception of psychological contract breach as a feasible mediator between abusive supervision and service sabotage. In addition, we found that the extent to which employees perceive their supervisors to be representative of the employing organization (i.e., supervisor's organizational embodiment or SOE) moderates the relationship between abusive supervision and psychological contract breach. Taken together, the research model presents that the effect of abusive supervision on service sabotage through psychological contract breach is stronger when SOE is high. We discussed theoretical and practical implications of study findings for hospitality academics and practitioners. [ABSTRACT FROM AUTHOR]

• Perceived discrimination leads to direct (face-to-face) or indirect (online) voice through anger. • Power state moderates the choice of voice when customers are angry at perceived discrimination. • Low-power customers avoid face-to-face complaints and express their voice online. • The term, discrimination is rarely expressed during customer voice. The service failure that customers experience may be appraised as an intentional, discriminatory act under certain circumstances. Using two studies, we examined the impact of a service failure, which is perceived as discrimination, on customers' direct, face-to-face and indirect, online voice behavior, incorporating power as a boundary condition. In Study 1, we constructed a moderated mediation model involving perceived discrimination, anger, power, and two types of customer voice. The results showed that a low power state suppresses the impact of perceived discrimination on direct, face-to-face voice through anger, but not on indirect, online voice. In other words, low-power individuals may not confront service providers to speak up on site when they are angry at perceived discrimination; they rather express themselves indirectly in the online environment. Further, in Study 2, content analyses revealed that most customers avoid using the term, "discrimination" while making complaints despite their strong agreement on perceived discrimination. [ABSTRACT FROM AUTHOR]

This study examined the relationship between host-guest intimacy (HGI) and sharing accommodation satisfaction (SAS) using a novel mixed-method approach of grounded theory techniques, natural language processing, and big data analysis based on 46,765 Airbnb online reviews from 3105 sharing properties in New York. Using Airbnb online reviews, a conceptual model was developed to explore the HGI-SAS relationship and quantify HGI. The findings demonstrated that in positive intimacy, behavior, place, emotion, and culture all have a significant effect on SAS via the generalized method of moments (GMM) regression, whereas only behavior and place in negative intimacy have a significant effect on SAS, demonstrating the importance and distinction of HGI in sharing accommodation. • Using grounded theory to examine the relationship between HGI and SAS. • Developed a conceptual model to explore the HGI-SAS relationship and quantify HGI. • Positive intimacy has a significant effect on SAS. • Behavior, place, emotion, and culture all significantly affect SAS. • SAS is significantly influenced by only behavior and place in negative intimacy. [ABSTRACT FROM AUTHOR]

Abstract Contagious equine metritis is a highly transmissible venereal disease of horses caused by the bacterium, Taylorella equigenitalis. After the first identification of T. equigenitalis in Korea in 2015, targeted surveillance of Thoroughbreds was conducted using real-time polymerase chain reaction. Initially, the prevalence of T. equigenitalis in the Thoroughbred population tested was 13.5% (71/526). All positive animals were placed under quarantine and treated according to previously described protocols (Jeoung et al., J Equine Vet Sci, 2016; 47:42–6). After the initial outbreak identification, annual national surveillance for T. equigenitalis was conducted from 2015 to 2017, and by 2017, prevalence was reduced to 1.0% (22/2,171). Most positive cases were located in Jeju province, the major horse-rearing region in Korea. A total of 12 T. equigenitalis strains were isolated during the surveillance period, and multilocus sequence typing (MLST) and eBURST analysis were applied to determine epidemiological characteristics. All Korean strains showed a unique MLST allelic profile (1-2-1-2-2-2-1; gltA - gyrB - fh - shmt - tyrB - adk in order) and were classified as sequence type 55. In addition, they showed little relationship with T. equigenitalis strains isolated from other countries. Considering the unique biological and genetic characteristics of the Korean isolates, effective quarantine measures and continued surveillance will be required to eradicate the disease and prevent incursions of additional T. equigenitalis strains into Korea. Highlights • In Korea, a national T. equigenitalis surveillance program conducted in Thoroughbred horses showed a decrease in prevalence from 13.5% in 2015 to 1.0% in 2017. • Characterization of 12 Korean T. equigenitalis isolates showed identical bacteriological properties and demonstrated a unique multilocus sequence typing (MLST) profile (1-2-1-2-2-1). • All Korean T. equigenitalis isolates were classified as MLST sequence type 55 (ST55) and showed little genetic relationship with isolates from other countries. [ABSTRACT FROM AUTHOR]

Highlights • EWOM motivations have significant effects on customers' eWOM behavior in the hotel setting. • EWOM motivations are divided into positive and negative motivations. • Personality traits moderate the relationship between eWOM motivations and eWOM behavior. • Agreeableness and conscientiousness are the most salient moderators. Abstract This study examined the effects of eWOM motivations on customers' eWOM behavior in the hotel setting. Two independent samples (sample 1: positive hotel service encounter, n = 246; sample 2: negative hotel service encounter, n = 230) were collected online via MTurk (Amazon Mechanical Turk). eWOM motivations were divided into positive (self-enhancement and enjoyment, altruism, and economic incentives) and negative motivations (venting negative feelings, altruism, and economic incentives). Self-enhancement and enjoyment was the critical predictor of positive eWOM behavior whereas venting and economic incentives were prominent predictors of negative eWOM behavior. Further, this study examined the moderating role of the Big Five personality traits in the relationship between eWOM motivations and eWOM posting behavior. Notably, agreeableness and conscientiousness were found to interact with self-enhancement and enjoyment, and altruism (both positive and negative) motivational factors, leading to eWOM behavior. Discussion and managerial implications are provided based on findings. [ABSTRACT FROM AUTHOR]

The education-related topics that have been favored by hospitality and tourism scholars in recent years are presented in this opinion paper. We categorized them into six groups: leadership and human capital development, teaching methods with the emphasis on active and experiential learning, online education, diversity education, internationalization, and industry experience. In addition, we shared our thoughts on additional research topics, reflecting the emerging trends in the hospitality and tourism industry as well as hospitality and tourism academia. Specifically, those thoughts include the development of undergraduate students' cultural competency, issues on hospitality and tourism PhD programs, full-fledged online curricula, and relationships with alumni and advisory board. It is our hope that this article provides some insights regarding the current status of hospitality and tourism education, and stirs up interest in education-related research within hospitality and tourism. [ABSTRACT FROM AUTHOR]

Common method variance has received much attention in the behavioral sciences. Nonetheless, scant scholarly effort has been invested in handling common method variance in hospitality research. This study investigates the current status of controlling for common method variance in hospitality research and assists researchers in taking appropriate actions. Study 1 shows hospitality researchers’ endeavors to control for common method bias through a critical review of literature published in four leading hospitality journals in the ten years from 2006 to 2015: International Journal of Hospitality Management , Journal of Hospitality & Tourism Research, Cornell Hospitality Quarterly and International Journal of Contemporary Hospitality Management . In Study 2, empirical investigations examine the effectiveness of a procedural remedy (temporal separation) and a statistical control (an unmeasured method factor approach) with two independent samples. The results of Study 1 reveal that most survey-related publications in the four journals fail to address or acknowledge common method variance. Moreover, only a limited number of techniques is found to be used to control for method variance. The findings of Study 2 suggest that temporal separation with a time lag of one day leads to a weak control for method variance; however, the use of an unmeasured method factor significantly helps control for method variance in the model. [ABSTRACT FROM AUTHOR]

Purpose: To evaluate the influence of different flush methods on transfemoral cerebral angiography (TFCA).Materials and Methods: This single-blind randomized controlled trial included 50 patients who had undergone TFCA. Balanced block randomization was used to allocate participants into intermittent-flush (n = 25) and continuous-flush (n = 25) groups. Differences in procedure duration, amounts of contrast medium and heparinized saline used, heparin dose, blood loss, fluoroscopy time, radiation dose, and occurrence of new embolic signal (NES) on diffusion-weighted imaging (DWI) were compared between the two groups.Results: The procedure duration was shorter in the continuous-flush group (mean 26.5 min ± 3.7) than in the intermittent-flush group (mean 29.6 min ± 2.8) (P = .004). Amounts of injected contrast medium (mean 20.2 mL ± 4.4 vs 57.1 mL ± 9.0), wasted heparinized saline (mean 19.8 mL ± 9.6 vs 92.3 mL ± 16.7), and aspirated blood (mean 4.7 mL ± 1.3 vs 13.2 mL ± 2.9) were lower in the continuous-flush group than in the intermittent-flush group (P < .001). The amount of injected (or infused) heparinized saline, heparin dose, fluoroscopy time, radiation dose, and occurrence of NES on DWI did not differ between the groups (P > .05).Conclusions: The use of continuous flushing during TFCA reduced the procedure time, amount of contrast medium needed, amount of wasted heparinized saline, and blood loss, but no difference in the occurrence of NES on DWI was noted between the groups. [ABSTRACT FROM AUTHOR]

The Coronavirus disease pandemic is a global health crisis with psychological consequences for healthcare workers. To identify the prevalence and potential factors influencing burnout among frontline nurses in South Korea. This cross-sectional study comprised 161 nurses who voluntarily participated in the survey through advertisements at a general hospital. Data on sociodemographic and professional characteristics, insomnia, depression, anxiety, stress, and burnout were collected via an online questionnaire in 2021. Among the participants, 90 had a high level of burnout. Overall, 59.6 %, 23.0 %, 36.0 %, and 17.4 % of nurses experienced insomnia, depression, anxiety, and stress, respectively. The results showed that the assigned number of patients, insomnia, and depression were the major factors affecting burnout levels of nursing staff. Frontline nurses were the main force in the fight against public health emergencies. The government and medical institutions must consider professional and psychological factors in ameliorating burnout and safety for nurses. • Nurses working in a high-risk environment had higher burnout levels. • Nurses scored higher on the client-related burnout scale. • Assigned number of patients, insomnia, and depression mainly affected burnout. • Professional and psychological factors should be considered to ameliorate burnout. • Burnout-focused interventions may promote psychological well-being of HCWs. [ABSTRACT FROM AUTHOR]

Although the challenge–hindrance stressor model has received considerable attention in recent years, individual differences have seldom been incorporated. With data collected from 232 hotel employees in South Korea, this study conducted hierarchical regression analyses to detect the critical role of employees’ psychological capital as a moderator in the challenge–hindrance stressor model. We found that employees’ psychological capital buffers the negative impacts of both challenge and hindrance stressors on job burnout. Additionally, we found that for employees high in psychological capital, work engagement increases or remains the same throughout the progression of challenge stressors while for employees low in psychological capital, work engagement decreases. No moderating effect of psychological capital was found in the relationship between hindrance stressors and work engagement. Theoretical and practical implications are provided based on the findings of this study. [ABSTRACT FROM AUTHOR]

Objective Stress cardiomyopathy (SCM) sometimes develops in patients with non-cardiac medical illness. We hypothesized that soluble suppression of tumorigenicity 2 (sST2) can predict SCM. Methods In 76 patients admitted to non-cardiac medical intensive care unit (MICU), echocardiography and sST2 were assessed on admission day (D0) and on the third day (D2). Cardiac troponin I (cTnI) and B-type natriuretic peptide (BNP) were measured on D0. Results The SCM group (21%, 16/76) showed significantly higher cTnI, BNP, sST2 (D2), and sST2 changes than the non-SCM group. In receiver operator characteristics curve analysis, they equally predicted SCM. In 65 patients with normal cTnI, sST2 (D2) and sST2 changes predicted SCM better than cTnI or BNP. Conclusion Follow-up sST2 and the change in sST2 have additional predictive value for SCM in patients with normal cTnI. A combination strategy of sST2 and cTnI would be useful to predict SCM in patients admitted to the MICU. [ABSTRACT FROM AUTHOR]

Abstract: This study uses an appreciative-consumptive (A-C) approach in the conceptualization and measurement of lodging attributes. While the A-C framework has been effectively utilized in related fields like recreation and tourism, it remains undeveloped in the context of lodging. The purpose of this study is to elucidate a conceptual application of the A-C framework to the lodging sector, develop a scale that can be used to measure A-C constructs in the context of lodging for leisure travelers, and demonstrate the research and practical utility of this scale via use in a structural model and cluster analysis. The instrument developed in this study is dubbed the Appreciative-Consumptive Lodging Attribute Scale (A-CLAS). The A-CLAS is envisaged to represent a means for novel research into the study of lodging attributes, and a compelling new platform from which to envision the design, management, and maintenance of the lodging experience. [Copyright &y& Elsevier]

Abstract: Regenerating articular cartilage in vivo from cultured chondrocytes requires that the cells be cultured and implanted within a biocompatible, biodegradable scaffold. Such scaffolds must be mechanically stable; otherwise chondrocytes would not be supported and patients would experience severe pain. Here we report a new 3D braid scaffold that matches the anisotropic (gradient) mechanical properties of natural articular cartilage and is permissive to cell cultivation. To design an optimal structure, the scaffold unit cell was mathematically modeled and imported into finite element analysis. Based on this analysis, a 3D braid structure with gradient axial yarn distribution was designed and manufactured using a custom-built braiding machine. The mechanical properties of the 3D braid scaffold were evaluated and compared with simulated results, demonstrating that a multi-scale approach consisting of unit cell modeling and continuum analysis facilitates design of scaffolds that meet the requirements for mechanical compatibility with tissues. [Copyright &y& Elsevier]

Abstract: This study examines the relative importance of three influential factors (stakeholder pressure, economic opportunities, and top managers’ personal environmental concern) in shaping managerial attitudes toward adoption of green programs in the hotel industry. The results, based on a sample of 235 top managers of hotels affiliated with three U.S. state hotel associations, suggest that stakeholder pressure is the most dominant predictor of managerial attitudes toward adoption of green programs followed by economic benefits and top managers’ personal environmental concern. In addition, the relationship between managerial attitudes toward adoption of environmental programs and organizational environmental commitment is found to be moderated by the ownership style. The relationship is stronger for independent hotels than for chain-affiliated hotels, indicating a more significant role of managerial discretion in implementing environmental strategies at the independent hotel setting than the chain hotel setting. [Copyright &y& Elsevier]

Although previous research has shown that servant leaders can inspire their subordinates to perform better, few studies have investigated the mechanisms that influence supervisor-subordinate guanxi (SSG). In line with theories of social exchange, conservation of resources, and social identity, this research proposes a moderated mediation framework testing the links among servant leaders, psychological safety, SSG, and organizational identification. The bootstrap findings from 323 hotel staff in China showed that 1) servant leadership directly promotes SSG and psychological safety; 2) psychological safety mediated the relationship between servant leadership and SSG; and 3) subordinates' positive organizational identification moderated the relationship between psychological safety and SSG. Moreover, the moderated mediation analysis demonstrates that the mediated relationship linking servant leadership with SSG via psychological safety is stronger when subordinates identify closely with their organization. This research sheds light on how servant leaders in the lodging industry can improve SSG. • Servant leadership directly promotes SSG and psychological safety. • Psychological safety has a mediating effect on supervisor-subordinate guanxi. • Organizational identification moderates the relationship between psychological safety and SSG. • Organizational identification moderates the indirect effect of servant leadership on SSG. [ABSTRACT FROM AUTHOR]

Abstract: Healthy eating is becoming increasingly important in consumers’ minds. However, the impact of food healthiness on the restaurant business has been understudied. This study examines the interrelationships among perceived restaurant food healthiness, value, satisfaction, and re-patronage intentions in mid-to-upscale restaurants in South Korea. Structural equation modeling analysis reveals that the proposed model is supportive of the sequential, mediated (indirect) relationship (healthiness→value→satisfaction→revisit intentions) among the four variables with the exception of the direct path from healthiness to diner satisfaction (healthiness→satisfaction). In other words, perceived food healthiness increases value and satisfaction; and the feeling of satisfaction functions as a predictor of revisit intentions. Additionally, four healthiness attributes (nutritional information, fresh and natural ingredients, weight control, and nutritionally balanced diet) are found to be essential factors to increase Korean diners’ value perceptions, satisfaction and revisit intentions. [Copyright &y& Elsevier]

Abstract: This study examines the relationship between emotional intelligence (EI) and three coping strategies (task-, emotion-, and avoidance-oriented coping) using an adult, hospitality industry population specifically in hotel and restaurant work environments. The hierarchical regression indicates that EI is by far the most dominant predictor of task coping among all selected explanatory variables; EI does not have much influence on emotion coping after the entry of two basic personality traits (neuroticism and extraversion); and EI is significantly related to avoidance coping encompassing distraction and social diversion. In addition, this study reveals the role played by age and work experience in individual coping efforts and a high possibility of female workers as a task-oriented coper in hospitality work settings. [Copyright &y& Elsevier]