Search

While consumer acceptance of anthropomorphized robots has gained significant attention, limited research has examined the effectiveness of anthropomorphizing robots from a social cognitive perspective. This paper delves into the specific conditions and individual characteristics where the anthropomorphism strategy is most effective. Specifically, Studies 1 and 2 explore the moderating roles of human staff presence and consumers' perceived financial constraints on the robot anthropomorphism effect on consumer visit intention. Both studies employ multiple regression analyses. The findings reveal that the robot anthropomorphism effect on consumer visit intention is more pronounced when a human staff is deployed alongside a robot (Study 1) and for consumers with higher levels of perceived financial constraints (Study 2). Moreover, perceived humanness and effort of service robots explain the underlying mechanism. Managerially, anthropomorphized robots are recommended especially for operations where human staff is present and for budget-friendly businesses that cater to consumers experiencing financial constraints. • The presence of human staff enhances the social schema of anthropomorphized robots. • Financial constraints boost the social appeal of anthropomorphized robots. • Activated social schemas enhance consumers' appreciation of robot effort. • Consumers' perception of robot effort significantly influences their visit intention. [ABSTRACT FROM AUTHOR]

Copyright of RICYDE. Revista Internacional de Ciencias del Deporte is the property of Revista Internacional de Ciencias del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of RICYDE. Revista Internacional de Ciencias del Deporte is the property of Revista Internacional de Ciencias del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Abstract: This paper aims to examine how gender interacts with various recovery actions on perceived employee effort, complaint handling satisfaction, and behavioral intention in the case of deviant customer behavior in an East-Asian context. Study 1, a qualitative study, reveals that consumers expect companies to take appropriate remedial actions when a service consumption experience is affected by deviant customer behaviors (e.g., smoking in non designated area). Study 2 employed a 2 (gender)×6(recovery actions) between subject design in a restaurant setting. Results show that confronting the deviant customer received the highest customer ratings in terms of perceived employee effort, complaint handling satisfaction, and behavioral intention. However, gender moderated the relative effectiveness of recovery actions. Relocating the focal customer was equally good as compensation for women while men were less appreciative of relocation than compensation. In sum, service providers are advised to initiate some form of recovery action in response to deviant customer behaviors. [Copyright &y& Elsevier]

Summary Objectives/hypothesis The purpose of this study was to describe athlete belief of performance benefit when using voice during force production tasks and to determine if vocalization during effortful tasks was correlated to perception of voice impairment. The hypotheses were as follows: (1) there is a belief among athletes that voicing during high-effort tasks improves performance and (2) the use of the voice during high-effort tasks is correlated with the perception of voice impairment. Study Design An anonymous, online survey was used to query presence and timing of voicing during force production. The Voice Handicap Index-10 and a visual analog scale for perceived phonatory effort were included in the survey. Methods The data obtained from the survey were evaluated using descriptive statistics and analysis of variance. Correlation coefficients were calculated to determine if there was a relationship between voice production and the perception of voice disorder. Results Three hundred seventy-eight participants' survey responses were used in the data analyses. The results indicated that 56% of the participating athletes indicated belief that the production of voice during maximum effort provided a performance advantage. There was no correlation between individuals who used voice during force production and the perception of voice impairment. Conclusions Findings indicated that most athletes believe that producing voice during maximum effort improves performance without a perception of voice impairment. Further research should be completed to objectively measure force production in both grunt and nongrunt trials concurrently with measures of vocal function. [ABSTRACT FROM AUTHOR]