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Transformational leaders need to be exceptional communicators.Bombarded by new technology and unsure where artificial intelligence will take us? Asking yourself how this will impact communication at scale in your organization? How can you best harness this power for business success?Companies and projects are at risk. Effective strategic internal communication will attract, engage, align, and retain your people to weather this storm of change. It will help them adopt new technologies.But how can you tell if your strategy will succeed? What questions should you ask?Internal Communication in the Age of Artificial Intelligence reveals a modern, multilayered approach to internal communication. It's a practical guide for business leaders and communicators, filled with global case studies, behind-the-scenes insights, and stories from industry experts. You'll learn what basics must be done brilliantly, how to engage with communities, and why a new immersive communication mindset is needed to prepare you for the future.

Dit is een beproefde gids voor leidinggevenden en HR-professionals die dagelijks uiteenlopende gesprekken voeren.

This book offers practical insight into the changing ways in which organizations operate today. Building on a groundbreaking concept of teal organizations, the book illustrates the practicality of advocating a lack of hierarchy of predetermined positions and the introduction of roles that come with clear responsibilities constantly defined according to current needs. First described by Frederic Laloux, a teal organization is a ground-breaking approach to managing organizations that is being adopted around the world, which turns everyone into a leader. This new paradigm rests on the ideas of wholeness, evolutionary purpose, employee autonomy, and self-management based on peer relationships. Its main assumption is the empowerment of the employee resulting in a change in workplace relationships and a more soulful and purposeful work environment.Drawing on the authors'research across six different countries, it presents the evolution of self-management and entrepreneurial culture in the current age of Economy 4.0 and examines how the teal concept has been implemented around the world. It examines misconceptions surrounding this novel approach and diagnoses the practical problems connected with implementing it in the current uncertain times. It will be of value to researchers, academics, managers, and students in the fields of management and organizational studies.

In recent years, the transmission paradigm of learning and teaching is making way for new approaches fuelled in part by the technology and AI revolutions. Learning is seen now more often in the light of connectivism, collaboration and creative problem solving. Dialogic Feedback for High Impact Learning explores this fascinating trend championing learning as a dialogic process between learners and coaches where learning is connecting networks and resources and leads to creative problem solving. It addresses the need for feedback as a dialogue in training for tomorrow, what it entails and how you can best deal with it.The book explores the power of feedback in a high-impact learning setting, where all parties strive for a learning and feedback culture rather than a consumption and testing culture. The authors discuss the feedback process, feedback seeking behaviour and the quality of the feedback message, sharing tips for software and apps to support this process and how teachers and coaches from a variety of settings have integrated the feedback dialogue into their training.This book is intended for everyone who wants to contribute to the learning culture of tomorrow, including learning coaches, managers, education and training professionals, and teachers and trainees at all levels in education.

Engaging Employees through Strategic Communication provides a detailed overview of employee communication and its evolution as a tool to drive employee engagement and successful change management. Approaching the subject with the philosophy that internal audiences are essential to the success of any strategic communication plan and business strategy—particularly as they relate to driving change—Mark Dollins and Jon Stemmle give readers a working knowledge of employee communication strategies, skills, and tactics in ways that prepare students for careers in this rapidly expanding field. Providing the tools necessary to evaluate the impact of successful employee communication campaigns, they put theory and cutting-edge research into action with practical examples and case studies sourced from award-winning entries judged as best-in-class by the International Association of Business Communicators (IABC), the Public Relations Society of America (PRSA), PRWeek, and PRNews. The book is ideal for undergraduate and graduate students in internal, corporate, or employee communication courses and will be a useful reference for practitioners who want to understand how to carry out effective employee communication engagement and change-management campaigns.Please visit www.engage-employees.com to learn more about the book and its applications.

In het'Basisboek interne communicatie'maak je kennis met de essentie van interne communicatie. Het is eveneens een praktisch bruikbaar fundament om de communicatie in een organisatie (-onderdeel) te verbeteren. Interne communicatie is voor veel organisaties een aandachtspunt in het beleid. Terecht, want intern je zaakjes op orde hebben is een belangrijke voorwaarde om extern (nog) beter te kunnen presteren. Deze herziene, negende editie van het Basisboek is opgebouwd uit drie delen. Deel I beschrijft de context door een kennismaking met organisaties en veranderingen daarbinnen. Deel II besteedt aandacht aan de communicatie in organisaties en aan twee visies op interne communicatie. Vervolgens komen in deel III vier aspecten aan de orde: - Onderzoek naar interne communicatie - Communicatie bij verandering - Naar een communicatieve organisatie - De IC-professional in een communicatieve organisatie. Ook de interne communicatie bij het werken-op-afstand krijgt aandacht in deze editie. Het'Basisboek interne communicatie'is vooral bestemd voor studenten Communicatie en cursisten van uiteenlopende beroepsopleidingen. Maar het is ook goed bruikbaar voor communicatieprofessionals die willen weten hoe interne communicatie kan bijdragen aan het communicatiebeleid. Als een ‘tweede scherm'hoort bij het boek een uitgebreide website: www.vangorcumstudie.nl. Docenten en studenten vinden daar aanvullend materiaal, waarnaar in het boek regelmatig wordt verwezen. Denk aan casuïstiek, verhelderende artikelen,(links naar) filmpjes, checklists en handige modellen, alle gerangschikt per hoofdstuk. U kunt gratis een account aanmaken om toegang te krijgen tot het materiaal. Erik Reijnders schreef het boek ditmaal samen met Marius Hogendoorn en Conny de Laat, specialisten op deelgebieden van interne communicatie.

Cet ouvrage présente une trentaine d'auteurs qui, par la pensée, la recherche et l'action, ont théorisé le contrôle de gestion et en ont fait un dispositif central de régulation des organisations contemporaines. À l'heure où les chiffres et les mesures de performance envahissent le débat public et toutes les formes d'organisations, il est plus que jamais nécessaire de comprendre comment et dans quels contextes les concepts, méthodes et techniques du contrôle de gestion ont émergé, afin d'en évaluer les apports et limites potentiels. Cette deuxième édition, actualisée et augmentée, présente l'émergence et le développement des connaissances dans le domaine. Elle montre la diversité des perspectives, des pratiques à la critique, dans divers contextes géographiques et culturels. Les contributions des auteurs, Professeurs à l'Université ou en école de commerce, en France et à l'étranger, ont été répertoriées en cinq sections : les précurseurs qui ouvrent la voie, les fondateurs qui bâtissent les fondements du contrôle, les missionnaires qui contribuent à la diffusion de ses méthodes et pratiques, les académiques qui théorisent ces dernières, les critiques qui réévaluent le contrôle et, en particulier, ses effets et enfin, les oubliés et oubliées du contrôle qui dévoilent les angles morts du concept de grand auteur.

There are three universal truths about traditional performance management. They are widely used, universally despised, and are known to be ineffective. These reasons are cited in the recent spate of announcements from dozens of major corporations who have abandoned their appraisal systems. As a result, many organizations are grappling with what to do instead. They have adopted many interesting and innovative practices, but most are a random collection of activities that are not bound together by a sound theoretical framework. This new approach is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff. Dozens of ready-to-use templates and accompanying tools help make good management practice more accessible, practical, and effective. Just as important, the new approach is both millennial- and remote worker-friendly as it incorporates features that speak to how they work.

Exploring Internal Communication has long been the go-to publication for internal communication, public relations and human resources practitioners who want their practice to be grounded in research and guided by evidence-based advice. The new fourth edition has been comprehensively updated throughout to reflect the latest thinking in internal communication. Notably, the use of social media within organisations is explored in depth in recognition of the increasing integration of digital platforms.A greater understanding of the different communication roles played by line managers and senior managers is emerging, and this is reviewed to help managers understand what is expected of them and how to succeed as they communicate with employees. And the demands of channel management are becoming increasingly complex; this edition helps practitioners negotiate this challenge.Enriched with models, tips and case studies, this book is an indispensable tool for both students and practitioners alike.

People are increasingly disenchanted with performance improvement techniques that fail to deliver. This book offers a new and refreshing way of engaging in authentic feedback that is willingly given and well-received. It demonstrates that focusing on the quality of relationship improves the activity of feedback.The Relational Leadership WAY© that is the core of this book was created from a thematic analysis of a doctoral research study. The framework encourages effective relationships and works through perfecting a ‘way of being'that is generative and productive in interactions with others; especially in feedback conversations, whether we are the giver or the receiver. The 10 themes integral to the framework are organised into 3 parts that relate to pivotal points in a conversation and that when given focused attention will improve relationships: What needs preparing to establish relationships that stimulate constructive conversations Active engagement in co-creating generative conversations through adopting relational behaviours You both noticing and reacting to what emerges and impacts on sustaining the quality of the relationship. This book will appeal to those seeking an innovative approach to performance management and who welcome a reprieve from the relentless pursuit of a universal feedback tool. It is essential reading for: Business managers and leaders expected to motivate teams to become high performing work units Organisational and independent coaches, mentors and practice supervisors developing trust by building effective relationships that encourage disclosure through engaging and authentic feedback Managers, leaders, HR and OD specialists to use as a business text for performance management programmes Training organisations to use as a core text for delegates.

Mitarbeiterführung und Mitarbeitergespräche gehören zu den zentralen Aufgaben eines jeden Managers. Dieser persönliche Austausch ist ein wesentliches und unersetzbares Instrument zur Personalentwicklung, Mitarbeiterbindung, und -motivation. In Zeiten, in denen Mitarbeiter als wichtigstes Asset des Unternehmens und Employer-Branding zum kategorischen Imperativ werden, ist kompetente Gesprächsführung ein zentrales Führungswerkzeug.Dieses Buch, das nun in der 2., aktualisierten Auflage erscheint, bringt auf den Punkt, was die Autorin, Martina Boden, als Führungskraft und Coach selbst er- und gelebt hat. Sie greift Beispiele und Fragen auf, die ihr von Teilnehmern ihrer Coachings und Seminare gestellt wurden. Praxisnah, seriös und gut zu lesen bietet dieses Buch konkrete Umsetzungsinstrumente für die eigene Gesprächsführung.

Das bringt Ihnen dieses Buch: Sie unterstützen den Klimaschutz, erhalten schnell kompakte Informationen und Checklisten von Experten (Übersicht und Pressestimmen in der Buchvorschau) sowie in der Praxis erprobte Ratschläge, die auch dank AddOn Schritt für Schritt zum Erfolg führen. Denn wer Kunden von einer Dienstleistung nachhaltig überzeugen will, tut gut daran, sich mit der Wirkung seiner Körpersprache auf andere Menschen auseinanderzusetzen. Unbewusst merken potentielle Kunden sehr schnell, wenn jemand sie überreden oder ihnen etwas aufschwatzen will. Der Grund: Gesprächspartner erkennen sehr genau Lügen und Manipulation und verlieren dadurch schnell das Vertrauen. Wer es jedoch gerade als Sales- oder Marketing-Experte versteht, seine Gestik und Mimik gezielt einzusetzen, kann diese für seinen Erfolg im Verkauf nutzen und so den größtmöglichen Gewinn erzielen. Wir geben Ihnen die bestmögliche Hilfe zu den Themen Beruf, Finanzen, Management, Personalarbeit und Lebenshilfe. Dazu versammeln wir in jedem Buch die besten Experten ihres Fachs als Autoren – ausführliche Biographien im Buch –, die einen umfassenden Überblick zum Thema geben und bieten Ihnen zusätzlich Erfolgsplaner-Workbooks in gedruckter Form. Unsere Ratgeber richten sich vor allem an Einsteiger. Leser, die vertiefende Informationen suchen, können diese umsonst als AddOn mit individuellen Inhalten nach Wunsch auf Deutsch und Englisch erhalten. Möglich wird dieses Konzept durch ein besonders effizientes, innovatives Digital-Verfahren und Deep Learning, KI-Systeme, bei denen neuronale Netzwerke in der Übersetzung zum Einsatz kommen. Darüber hinaus geben wir mindestens 5 Prozent unserer Erlöse aus dem Buchverkauf an soziale und nachhaltige Projekte. So stiften wir Stipendien oder unterstützen innovative Ideen sowie Klimaschutzinitiativen und werden dafür teilweise auch staatlich gefördert. Mit unseren Übersetzungen vom Deutschen ins Englische verbessern wir die Qualität von neuronalem Maschinenlernen und tragen so zur Völkerverständigung bei. Mehr dazu finden Sie auf der Website unseres Berufebilder Yourweb Instituts. Verlegerin Simone Janson ist zudem Bestseller-Autorin sowie eine der 10 wichtigsten deutschen Bloggerinnen laut Blogger-Relevanz-Index, außerdem war sie Kolumnistin und Autorin renommierter Medien wie WELT, Wirtschaftswoche oder ZEIT - mehr zu ihr u.a. in Wikipedia.

Kommunikation ist auch ohne Sprechen oder Worte möglich. Sie findet ständig und überall statt, wenn Menschen aufeinandertreffen. Der Großteil davon findet jedoch unbewusst und nonverbal statt. Trotzdem sind viele Kommunikationssignale nicht eindeutig, weil bei der Wahrnehmung mehrere Faktoren ineinandergreifen. Wie Patrick Byczkowski zeigt, deuten auch geschulte Personaler Kommunikationssignale falsch und werden von diesen beeinflusst. Das verzerrt ihre Ergebnisse. Byczkowski setzt sich deshalb eingehend mit dem Thema Kommunikation in der Personalauswahl auseinander. Wie kommt es zu einer falschen Wahrnehmung im Vorstellungsgespräch und was bewirkt sie? Wie sollten Beobachter mit Kommunikation in einem Bewerbungsgespräch umgehen? Und wie verhindert man, dass falsche Wahrnehmungen die Entscheidung manipulieren? Patrick Byczkowski erklärt, wie Personaler zu einer angemessenen Bewertung von Bewerbern kommen. Aus dem Inhalt: - Personalmanagement; - Interview; - Recruiting; - Auswahlgespräch; - Einstellungsgespräch

Global content in English doesn't get noticed. Localizing Employee Communications is a practical guide to ending conventional communication practices that stand in the way of effectively reaching employees around the world.Adapting for language and culture is critical to reach customers, and the same is true for busy employees. This book shows you how to navigate some of the biggest challenges in cross-border employee communications by partnering with local business units.This book argues that the ideal organization translates almost nothing. Instead, global headquarters provides only back-end support to local business units, who create and deploy employee content that's appropriate for their culture and local business realities.Localizing Employee Communications draws on the insight of nearly 30 experts from a variety of communications disciplines, including Deborah S. Bosley, Gerry McGovern, Alan Oram, Jonathan Phillips, Alan J. Porter, Ann Rockley, Carmen Simon, and Val Swisher.Inside the Book Part I. The Landscape In Country Part II. Leadership, Governance, and Budget Part III. Low- and No-Cost Strategies Part IV. Capabilities and Resources Glossary Interviewee Biographies Index

Loyale Mitarbeiter sind motivierter, arbeiten produktiver und bringen dem Unternehmen enorme Wettbewerbsvorteile. Doch wie schafft man diese treue Bindung? Miriam Engel zeigt in diesem Ratgeber, wie loyale Führung umgesetzt werden kann. Sie gibt Tipps und Tools, um Mitarbeiter zu finden und zu binden, um das Führungsverhalten und die Mitarbeiterkommunikation zu optimieren. Daneben beschreibt sie die Implementierung einer neuen Kultur für die Unternehmensbereiche Recruiting, Onboarding und Mentoring. Das Buch richtet sich an Unternehmer, Chefs und Führungskräfte, die loyaler führen wollen. Wer Loyalität von seinen Mitarbeitern verlangt, muss im Gegenzug auch bereit sein, Loyalität zu geben. Miriam Engel gibt direkt umsetzbare Tipps für Führungskräfte auf jeder Ebene. Gunther Wolf, Managementberater, I. O. Group Wolf Loyalität ist freiwillige Treue, die durch Wertschätzung entsteht, niemals per Dienstanweisung. Wer zukünftig loyale Mitarbeiter hat, macht das Rennen. Anne M. Schüller, Businesscoach

Focus on CLEFT conversations leadership expectations future focus timely

Dit is sinds 2010 een beproefde gids voor leidinggevenden en HR-professionals die dagelijks uiteenlopende gesprekken voeren.

Collaborating in the Workplace arms readers with tips to help teams collaborate and create more powerful outcomes. Focusing on the key skills necessary for effective collaboration, along with practical exercises to help improve these skills, the goal of this informative volume is to encourage the creation of connections that lead to powerful communication and better results. The authors cover such topics as: how stress impacts daily interactions; ways of listening that create a deeper understanding and connection with others; preparing for, practicing, and learning from difficult conversations; tricky workplace communication issues that tend to trip people up, such as interrupting, giving feedback, and being clear about requests. With step-by-step exercises and guidelines for practice, readers can learn the skills necessary to make any team work better together.

Employee engagement (or a lack thereof) can often be linked to poor communication and a detachment from company goals. Companies of all sizes are looking for ways to boost communication, recognizing its impact on key business outcomes, such as productivity and profitability. This book offers fresh insights about opportunities to improve the quality of employee communications based on employees'needs. It highlights the importance of simple, jargon-free communication that focuses on dialogue and content. High-performing organizations are more likely to think about communication from the audience perspective, rather than purely from the management perspective. The case studies offer readers a firm understanding of ways to implement and measure communication in daily practice. Effective communication requires planning and this book, with its focus on the US, Latin America, and emerging markets, will guide readers in using communication in the alignment of corporate and employee needs.

Een boek dat antwoord op de vraag hoe je impact duurzaam maakt geeft : impact op relaties, collega's, loopbanen, teams en organisaties.Enkele duizenden coachinguren leerden de auteurs dat er een enorme behoefte bestaat om impact te verhogen: impact op relaties, collega's, loopbanen, teams en organisaties. Nog belangrijker is het duurzaam maken van die impact, ervoor zorgen dat hij “blijft”. Dit boek geeft antwoord op de vraag hoe je impact duurzaam maakt. Centraal daarbij staat “leiderschap in conversaties” als vereiste competentie. Het boek reikt zeer concrete strategieën, hulpmiddelen en instrumenten aan om dat leiderschap onder de knie te krijgen.'Impact in actie'is bovendien doorspekt met boeiende en authentieke getuigenissen van (bekende) mensen met wie de auteurs hebben samengewerkt.Dit boek reikt zeer concrete strategieën, hulpmiddelen en instrumenten aan om dat leiderschap onder de knie te krijgen. Een boek doorspekt met boeiende en authentieke getuigenissen van bekende mensen met wie de auteurs hebben samengewerkt.EXTRAITIk denk dus aan kracht. En ook wel aan macht. Impact hebben betekent dat je iets of iemand van richting kunt laten veranderen. Dat je erin slaagt iemand op een andere manier te doen nadenken. Dat mensen naar je luisteren. Dat je invloed hebt. En dan weten we dat brute kracht, geweld dus, daar meestal geen duurzame effecten heeft.Soms zijn het gebeurtenissen die impact hebben. Het overlijden van een geliefde, een natuurramp, een verkiezing… kunnen zeer impactvol zijn. En soms zijn het mensen die je doen groeien, doen vallen, doen twijfelen, doen denken, doen handelen.À PROPOS DES AUTEURSKarl Van Hoey heeft een uitgebreide ervaring in corporate HR-leiderschap en coachingrollen. Hij heeft gewerkt voor groepen als AXA, British American Tobacco, Ernst & Young en Sappi Fine Paper Europe. Hij begon in generalistische HR-functies, evolueerde naar Senior HR-management, om zich de laatste jaren te focussen op de ontwikkeling van mensen en organisaties. In al deze verantwoordelijkheden waren leiderschap- en organisatieontwikkeling, (cultureel) change management en coaching steeds sleutelactiviteiten. Sinds 2014 is Karl zelfstandig coach, facilitator en consultant. Vanuit www.growingleaders.today werkt hij samen met diverse partners. Daarnaast leidt hij de Global Team Coaching Community of Practice bij de International Coach Federation en doceert hij aan een aantal business schools. Hij is wereldwijd actief in drie talen (NL – FR – ENG).Jean-Claude Lecoyer is sedert 9 jaar Partner bij accordgroup.be, een consultingbedrijf actief in human resources en organisatieontwikkeling. Hij is gepassioneerd in de interactie tussen mens en organisatie en in het bijzonder in de manier waarop beide zich ontwikkelen alsook hoe deze ontwikkeling kan worden gefaciliteerd. Niet te verwonderen dan ook dat zijn competenties en activiteiten domeinen bestrijken zoals organisatiekunde, organisatiecultuur, leiderschapontwikkeling, executive coaching, teambuilding, assessment en development centers, compensation and benefits. Hij doceert aan Ehsal Management School en ICHEC. Jean-Claude begon zijn loopbaan als jurist gespecialiseerd in sociaal recht en begeleidde gedurende meerdere jaren de sociale onderhandelingen als permanente werkgeversafgevaardigde voor de verzekeringssector. Vervolgens was hij Human Resources Directeur bij AXA Belgium. Bij EY Belgium was hij 12 jaar lang Partner verantwoordelijk voor het Human Resources Management en op Europees niveau Chief Development Officer.

Why do teams settle for bad ideas or kill good ones? Popular consultant B. Kim Barnes's unique process of constructive debate shows how teams can create better ideas and outcomes by eliminating obstacles to honest discussion, creativity, and collaboration. In too many organizations, great ideas and unusual solutions can be suppressed, ignored, or attacked. Departments defend their turf, and people choose what is safe over what is better. Bad ideas move forward and good ideas die, which can lead to disastrous results—financial or otherwise. Luckily, there is a workable path out of this dysfunction. Kim Barnes's process of constructive debate shows how to establish conditions that encourage the free exchange, discussion, and development of ideas and eliminate conditions that prevent potentially useful ideas from getting heard. By using this tested model, any company or team can improve outcomes and bring out everyone's best ideas.A constructive debate is one in which a diverse group of individuals can express their ideas, engage others in building on and improving them, explore ideas deeply, and challenge one another's positions in a fair and productive way. In this book, you'll learn a set of behaviors you can model and encourage and a process you can facilitate, lead, or support your client in leading. In this time, where opinions can be tribal and differences can lead to unconstructive conflict, it's important to find ways to build robust ideas through a thoughtful, fair, and inclusive approach.

This book integrates theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders.Important topics such as engagement, trust, change communication, new technologies, leadership communication, ethical decision making, transparency and authenticity, and measurement are discussed.The book concludes with predictions of the future of internal communications research, theory development, and practices.

Previously restricted to cascading information and managing day-to-day conversations, internal communication is now essential to empowering employees to deliver business strategy. Strategic Internal Communication shows how to design and implement a strategy which will lead to engaged and motivated staff, increased productivity and consequently improved business performance. The book uses the author's own Dialogue Box tool designed to help companies explore more thoroughly what kinds of conversations they need to have with employees to address internal and cultural challenges. It helps transform organizations into open and transparent communities to ensure that entire workforces are committed to the overall business vision.This fully updated 2nd edition of Strategic Internal Communication includes new information on how to use Dialogue Box during times of transition and organizational change. It also gives advice on how to manage difficult conversations and avoid damaging miscommunication and misinterpretation. Supported by examples and case studies from the author's own experience, Strategic Internal Communication is an indispensable guide to creating an integrated and collaborative culture which will take your organization to the next level of success.

Help groups deliver results with an updated approach to facilitation and consulting The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Trainers, and Coaches, Third Edition is a fundamental resource for consultants, facilitators, coaches, trainers, and anyone who helps groups realize their creative and problem-solving potential. This new edition includes updated content based on the latest research and revised models of group effectiveness and mutual learning. Roger M. Schwarz shows how to use the Skilled Facilitator approach to: boost improvement processes such as Six Sigma and Lean, create a psychologically safe learning environment for training, and help coaches work with teams and individuals in real-time. This edition features a new chapter that explains how to facilitate virtual teams using conferencing technology. Facilitation skills are essential in many kinds of work, and if you are looking to bring your skills up to date it is critical that you rely on trusted information like the knowledge offered in this go-to reference. Develop the facilitative mentality and skills that enable you to help groups get better results, even in the most challenging situations Help groups achieve greater performances, stronger working relationships, and higher levels of individual well-being Quickly develop productive and trusting work relationships with the groups you help Establish the functions of your facilitative role Implement a research-based, systematic approach to diagnose and intervene in groups and improve their performance and results The Skilled Facilitator is a practical resource for corporate, government, non-profit, and educational practitioners, as well as graduate students in group-focused programs. This edition contains up-to-date material, based on recent studies, to help facilitators move beyond arbitrary tactics to utilize cutting edge, research-based strategies that improve group processes, relationships, mindsets, and outcomes.

Los contenidos del libro evidencian el avance de la Comunicación Interna como temática regional en América Latina. A partir de la diversidad, las tendencias, visiones y estudios de casos, el lector podrá contar con insumos de primera fuente para reflexionar e implementar iniciativas de CI que sean relevantes a la cultura del continente.

For whatever reason, managers find it hard to give feedback to their direct reports. To succeed in your leadership role, make feedback a part of developing your direct reports to their full potential. Learn how to provide effective feedback that is empowering, not damaging; that is constructive, not debilitating.

Feedback is broken — here's how to fix it to create a highly engaged workplace with high performing leaders and employees Fixing Feedback is not just another management book — it's a smart, refreshing, practical guide to feedback in the workplace. Everyone already knows how important feedback is, and we all know we should be giving it and receiving it regularly — yet we still do it poorly or avoid it entirely. This book shows you how to do it right. You'll learn what exactly constitutes useful feedback, how to deliver it effectively, how to receive it gracefully and how to use it to strengthen yourself, your team and your business. You'll learn critical communication skills that you can put into practice today, and get on track to building a'feedback culture'that results in highly engaged, highly productive employees. The way you communicate dictates how you build relationships and make decisions. It's the difference between being remarkable and being a d!ck. Poor communication is a major force driving feedback into the ground, and it can be extremely costly for the company as a whole. This book shows you how to turn the ship around by making feedback a meaningful — and welcome — part of your everyday workflow and overall company culture. Understand'remarkable feedback', and how it changes people and workplaces Self-assess your communication style and gauge the impact it has on others Deliver meaningful feedback using a set of pragmatic tools and techniques Confront the personal issues that prevent you from effectively receiving feedback Learn what organisations need to drive to create a'feedback culture'When organisations fail to grasp the importance of investing in their people effectively, employees disengage. Building a meaningful feedback culture, on the other hand, makes your organisation a place where people want to work, want to achieve and want to be the best. It's all about effective communication. Fixing Feedback provides no-nonsense guidance toward equipping your people to succeed.

In Tell Me So I Can Hear You, Eleanor Drago-Severson and Jessica Blum-DeStefano show how education leaders can learn to deliver feedback in a way that strengthens relationships as well as performance and builds the capacity for growth. Drawing on constructive-developmental theory, the authors describe four stages of adult growth and development and explain how to differentiate feedback for colleagues with different “ways of knowing,” which include: • Instrumental knowers, who tend to see things in black and white (“Did I do it right or wrong?”) and may need to develop the capacity for reflection. • Socializing knowers, who are concerned with maintaining relationships (“What do you want me to do?”) and may need support developing their own ideas. • Self-authoring knowers, who have strong ideologies and values (“How does this fit with my goals and vision?”) and may need help with perspective taking. • Self-transformative knowers, who are able to examine issues from multiple points of view (“How can I understand this more deeply?”) and may need guidance in resolving tensions and contradictions. The authors show how leaders can provide feedback in ways that “meet people where they are” while expanding the developmental capacities educators bring to their work. Drago-Severson and Blum-DeStefano provide real-life examples with practical strategies for creating a safe space for feedback, finding the right words, and bridging feedback and action. Tell Me So I Can Hear You offers invaluable guidance to help educators support a culture of learning in classrooms, schools, and districts.

The conflict management guide academic leaders have been searching for Communication Strategies for Managing Conflict gives academic leaders the tools and insight they need to effectively manage conflict affiliated with leading change and problematic faculty performance. Using case studies that bring typical issues to light, this book guides you through difficult situations with strategies and analyses of key issues, variables, and options. The real-life examples show you effective conflict management at work, and provide direct application to your own tricky leadership situations. You'll learn how to deal with difficult people, how to have difficult conversations, and how to successfully manage change in the face of departmental resistance. Written by an experienced academic leader, consultant, and writer, this practical guide provides the leadership training academics wish they already had. Successful conflict management is essential not just to departments, but to the entire institution. Senior leaders, faculty, and students all rely on you to smooth the change process and keep the department running smoothly. This book gives you a foundation in the critical skills for managing conflict when leading change and managing problem performance, and the insight to apply them appropriately. Communicate more effectively with students, parents, and faculty Navigate difficult conversations with tenured faculty more successfully Lead change more effectively Mentor and manage problem performance more effectively Keep faculty performing well and focused on the right priorities Most academic leaders come into their position reluctantly, with little or no preparation for the role, receive very little training or coaching, and are thus not equipped to manage conflict when it arises. Communication Strategies for Managing Conflict is a lively, readable, and practical guide that will prove useful in the most difficult and common departmental situations.

In today's competitive environment where we are doing everything we can to compete for talent, effective communication ensures we are showcasing our HR programmes in a way which will help us attract, retain and engage talent. Effective HR Communication is a practical guide to develop and deliver effective communication campaigns, ensuring that teams have the knowledge, skills and tools to achieve the desired objectives. Whether introducing new HR programmes or re-launching existing ones, communications help us deliver the key messages so that employees understand, appreciate and action them to meet our HR and business objectives. Effective HR Communication introduces a six-step'IMPACT'model to explain and demonstrate the critical steps to be followed when developing a communications campaign. This includes steps such as understanding the communication needs and requirements of employees, developing the most robust objectives, selecting and developing the appropriate medium, planning a campaign in an effective manner, leveraging the support of business partners, developing effective communications content, and measuring the success of the campaign. Using a combination of theory, examples, tips and tools from leading experts, this book provides practical information which can easily be used to create effective and impactful communications. Case studies from leading organizations such as BT, LV=, Merlin Entertainments and Reward Gateway are included to further illustrate how communication has been done effectively.

Wie sage ich es klar und wertschätzend? – Darauf gibt dieses essential eine handhabbare und praxisnahe Antwort. Es zeigt, wie Sie als Führungskraft konstruktives Feedback geben, das Anerkennung und Wertschätzung vermittelt. Feedback ist ein gemeinsamer Austauschprozess von Geber und Nehmer: Es muss „ankommen“, um wirkungsvoll zu sein. Ausgangspunkt für professionelles Feedback ist daher immer die Haltung und Klarheit des Feedbackgebers. Die Autoren vermitteln, wie Sie Feedback als Instrument nicht nur für die persönliche Entwicklung von Mitarbeitenden, sondern auch für Wandel und Wachstum im Unternehmen nutzen können.

Managerial Communication deals with communication problems in the organization and how they occur, as well as the importance of accurate communication to an individual manager's career. Focusing on the problems of business enterprise in the electronics industry, this book discusses personal factors affecting promotion, along with interpersonal and group communication. It also looks at approaches for improving organizational communication. This book is comprised of eight chapters and begins with an overview of communication concepts and limitations, including the concept of''noise''in the communication process; the growth of public interest in organizational communication; and some of the major problems affecting organizational communication. The next chapter examines the methods used to identify weak links in the communication process, especially highly structured questionnaires. A generalized profile of the electronics managers covered in this study is presented, including the factors affecting their career achievement as well as interpersonal and group communication. Some approaches to improve organizational communication are also described. This monograph is intended for people concerned with organizational communication and especially for those who are actively engaged in management or supervision.

Quelles stratégies adopter pour optimiser la communication en entreprise à l'heure du numérique?Le management est à la croisée des chemins… il ne doit pas se tromper de route! S'ils sont déjà bien présents, en 2020 les natifs numériques seront majoritaires dans l'entreprise. Il faut tenir compte de cette génération qui est née avec l'informatique, qui a grandi avec et qui vit connectée en permanence. Le travail aussi évolue : crédit-temps, télétravail, aménagement de fin de carrière, coworking, nomadisme professionnel, etc. L'univers professionnel entame une mutation profonde et concrète qui s'amplifie encore avec l'intégration des outils 2.0 dans l'entreprise. Celle-ci entre de plain-pied dans l'ère de l'ultraconnectivité, de l'instantanéité, du savoir accessible en tous lieux et à tous moments…Si les collaborateurs évoluent, si le travail évolue alors le management doit aussi évoluer! Il doit emboiter le pas à l'évolution de la société, à ce nouveau monde, ainsi que le nomme le philosophe Michel Serres, qui s'installe… L'époque de la gestion statique et directive est révolue, nous sommes entrés dans l'ère d'un management dynamique et participatif, plus moderne, basé sur l'autonomie, le challenge, l'ouverture d'esprit et la motivation née d'une adhésion forte à un projet. Dans ce contexte, la communication est essentielle! Le manager doit donc inclure une grande part de communication dans l'approche vers ses collaborateurs. Et pourtant, pour beaucoup de managers, la communication reste secondaire alors que, plus que jamais, manager, c'est communiquer!Un guide pratique offrant de nombreux conseils pour gagner en autonomie et dynamisme grâce aux nouvelles technologies.

Das Lehrbuch bietet zunächst eine Einführung in die hauptsächlichen Theorieströmungen der Personalwirtschaftslehre, insbesondere in Grundlagen der Verhaltenswissenschaft, der Personalökonomik und Ansätze des strategischen Human Resource Management. Darüber hinaus führt das Lehrbuch in die wichtigsten Funktionen der Personalwirtschaft ein: die Personalbereitstellung, insbesondere Personalbeschaffung und Personalabbau, die Personal- und Organisationsentwicklung sowie organisationales Lernen, Arbeitsorganisation und Vergütung. Schließlich behandelt das Lehrbuch auch Formen der Verhaltenssteuerung, insbesondere die Phasen und Prozesse der Motivation sowie die theoretischen Grundlagen und Konzepte der Führung.

This third edition of Exploring Internal Communication includes new chapters on the history of internal communication, the evolution of employee engagement, the current state of practice, change communication, storytelling, research and measurement, an internal communication measurement dashboard, intranet management and internal social media. It argues that internal communication practice is about keeping employees informed and at the same time giving them a voice that is treated seriously. The book is both a companion for internal communication courses and an exploration of key concepts for a strategic approach to practice that underpins employee engagement.

In het Basisboek Interne Communicatie maak je kennis met de essentie van interne communicatie. Het is eveneens een praktisch bruikbaar fundament om de communicatie in een organisatie (-onderdeel) te verbeteren. Interne communicatie is voor veel organisaties een aandachtspunt in het beleid. Terecht, want intern je zaakjes op orde hebben is een belangrijke voorwaarde om extern (nog) beter te kunnen presteren. Deze geheel herziene achtste editie van het Basisboek is opgebouwd uit drie delen. Deel I beschrijft de context door een kennismaking met organisaties en veranderingen daarbinnen. Deel II besteedt aandacht aan de communicatie in organisaties en aan twee visies op interne communicatie. Vervolgens komen in deel III vijf aspecten aan de orde: - Onderzoek naar interne communicatie - Communicatief veranderen - Digitale interne communicatie - Naar een communicatieve organisatie - De IC-professional in een communicatieve organisatie. Als een'tweede scherm'hoort bij het boek een uitgebreide website www.internecommunicatie.vangorcum.nl. Docenten en studenten vinden daar aanvullend materiaal, waarnaar in het boek regelmatig wordt verwezen. Denk aan casuïstiek, verhelderende artikelen,(links naar) filmpjes, checklists en handige modellen, alle gerangschikt per hoofdstuk. Het Basisboek Interne Communicatie is vooral bestemd voor studenten Communicatie en cursisten van uiteenlopende beroepsopleidingen. Maar het is ook goed bruikbaar voor communicatieprofessionals die willen weten hoe interne communicatie kan bijdragen aan het communicatiebeleid. Als een ‘tweede scherm'hoort bij het boek een uitgebreide website: www.internecommunicatie.vangorcum.nl. Docenten en studenten vinden daar aanvullend materiaal, waarnaar in het boek regelmatig wordt verwezen. Denk aan casuïstiek, verhelderende artikelen,(links naar) filmpjes, checklists en handige modellen, alle gerangschikt per hoofdstuk. Erik Reijnders schreef het boek ditmaal samen met vier co-auteurs, specialisten op deelgebieden van interne communicatie: Marius Hogendoorn, Arnold Koning, Conny de Laat en Lysbeth van Silfhout.

Anja Gerber-Oehlmann Zündstoff Kritik So bleiben Sie gelassen und souverän! Jeder von uns hat mehr oder weniger täglich mit Kritik zu tun. Sei es, dass er selbst andere Menschen kritisiert (aktiv), sei es, dass er von anderen kritisiert wird (passiv). Für die meisten von uns ist Kritik eher unangenehm, beinhaltet sie doch oft Punkte, in denen wir uns als Person infrage gestellt sehen. Dieser Ratgeber wird Ihnen das Leben an Ihrem Arbeitsplatz und in Ihrer Partnerschaft erleichtern: Lernen Sie in wenigen Schritten, wie Sie Ihren persönlichen Kritik-Zündstoff entschärfen und somit gelassener und souveräner reagieren können. Lernen Sie auch, wie Sie Ihrerseits andere auf verträgliche Art und Weise auf Fehler hinweisen können.

Die Arbeitswelt hat sich weiterentwickelt, ökonomisches und gesellschaftliches Umfeld fordern Veränderungsfähigkeit in der Personalarbeit. Zukünftige Unternehmenserfolge sind nur durch die Kombination von Gewinnstreben und Unternehmertum sowie Verantwortung realisierbar, Mitarbeiter und deren Wissen sind entscheidende Quellen für Wettbewerbsvorteile. Personalverantwortliche stehen vor großen Herausforderungen.Engpässe am Arbeitsmarkt fordern Mut, Umdenken und Zugänge aus verschiedenen Perspektiven. Mitarbeiterrekrutierung muss stärker mit Mitarbeiterbindung und –entwicklung vernetzt werden, Aufbau von Präferenzen am Arbeitsmarkt und Mobilisierung brachliegender Wissenspotentiale sind geboten. Rekrutierung wird bunter, vielfältiger, anspruchsvoller.Dieses Buch verschafft Personalverantwortlichen und Wissenschaftlern einen Einblick über wichtige Bereiche der Human Resources Arbeit. Es zeigt Erfolgsgeschichten und kreative Ansätze, aber auch Kritik und Anregungen zur Selbstreflexion.

In today's technology-led pursuit of efficiency, we've removed the humanity from business. Here's how to correct that. For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical person-to-person connection - that is the engine of commerce: Hiring is done by automated keyword searches. Offices have regressed to sterile, highly controlled environments. Staff rely exclusively on template responses. Websites are designed for search engines, not people. Leaders are focusing on arbitrary and antiquated'best practices.'In a world filled with complicated web forms and digital marketing services, we have lost the'human'element in how we run our organizations. TOUCH identifies these problems in stark terms, then provide business leaders in all types of organizations - private to public sector, small to enterprise business - with real-world, tested solutions.

Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performersDeveloping a plan for effective follow-upDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performersDeveloping a plan for effective follow-upDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

While communicating is a vital skill for managers at all organizational levels and in all functional areas, human resource managers are expected to be especially adept communicators, given the important interpersonal component of their roles. Practitioners and scholars alike stand to benefit from incorporating an updated and more nuanced view of communication theory and practice into standard human resource management practices. This book compiles readings by thought leaders in human resource management and communication, exploring the intersection of interests, theories, and perspectives from the two fields to highlight new opportunities for research and practice. In addition to covering the foundations of strategic human resource management, the book: offers a critical review of the research literature on topics including recruitment, selection, performance management, compensation, and development uses a communication perspective to analyze the impact of corporate strategy on human resource systems investigates the key human resource management topic of the relationship between a company's human capital and its effectiveness directly discusses the implications of communication literature for human resource management practice Written at the cross-section of two established and critcally linked fields, this book is a must-have for graduate human resource management and organizational communication students, as well as for high-level human resource management practitioners.

Research shows that successful businesses are those where employees are really engaged - how do they achieve this? Complex organisation initiatives or something more personal? In today's world of work we have forgotten a simple truth: the power of authentic, two-way, human conversations to build relationships, trust, and engagement. This book comes from 30 years of learning from world-class organisations, tried and tested leadership coaching techniques and emergent thinking on neuroscience and employee behaviour. The result is a simple guide to why, when and how to hold five critical conversations with people you manage. 5 Conversations will help the reader to dramatically improve trust, relationships, motivation and performance at work; build a better business by developing successful relationships; engage their personnel.

Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace Helps you find a solution and explore positive means for resolving conflicts Illustrates how working through problems within your team makes the workplace the positive environment it should be Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!

Effective internal communications is a much neglected area in the world of business. While most organizations recognize that the external communication between customers and shareholders is crucial to the success of a business, very few consider the implications of their internal communication or develop a clear strategy for it. So while management decisions may be perfectly rational, badly executed communication can leave staff across the organization confused, worried or disinterested. Strategic Internal Communication offers a complete approach to building engagement, performance and cultural integration in any organization. It looks at the relation between the traditional silos of internal communication, HR and employee engagement and demonstrates, using the new Dialogue Box approach, how to use communication more effectively and strategically to break down these barriers.

Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding. Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations. Eliminates the pain and fear that leads to procrastination of tough workplace conversations. Reduces the harmful impacts of judgment in performance conversation Helps managers create a culture of ownership and accountability Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.

When it comes to getting what you want, communication is the key. Now Don Gabor -- Don Gabor-America's'small-talk expert'tells you what to say and how to say it so you can get what you want—-from a raise at work to a better table at a restaurant. If you've ever struggled for the right things to say at work, home and as a consumer, Words That Win is a treasure-trove of tips, strategies and the exact words to say to: • Develop your speaking skills• When it comes to getting what you want, communication is the key. Now Don Gabor -- Don Gabor-America's'small-talk expert'tells you what to say and how to say it so you can get what you want—-from a raise at work to a better table at a restaurant. If you've ever struggled for the right things to say at work, home and as a consumer, Words That Win is a treasure-trove of tips, strategies and the exact words to say to: • Develop your speaking and conversation skills• Advance your career • Get better service • Return an unsatisfactory product or restaurant meal • Ask for a date and know what to talk about • Get to know your neighbors and make friends • Build better business, social, and personal relationships

Zufriedene Mitarbeiter gestalten bessere und intensivere Kundenkontakte, und zufriedene Kunden sind die wichtigsten Garanten für den wirtschaftlichen Gesamterfolg von Unternehmen. Es ist somit herauszufinden, ob die Mitarbeiter tatsächlich zufrieden sind in Bezug auf die unterschiedlichsten Aspekte des Arbeitslebens, also mit Entwicklungsmöglichkeiten, Arbeitsplatzausstattung, Führungsverhalten, Kooperation mit anderen Bereichen oder zum Beispiel Informationswegen und -formen. Es bleibt dann kaum eine andere Alternative, als die Mitarbeiter darüber zu befragen, ihre eventuellen Änderungsvorschläge zu verdeutlichen und ihre Bereitschaft, sich selbst dafür verantwortlich einzusetzen, zu fördern. Damit gehören Mitarbeiterbefragungen zu den strategischen Instrumenten des Change Management zur Verbesserung von Qualität, Leistung und Zusammenarbeit: Sie erfüllen Diagnosefunktionen und beinhalten selbst Gestaltungselemente für Veränderungsprozesse.Dieses Handbuch enthält für die Praxis eine Fülle von konkreten Unternehmensbeispielen der Gestaltung und Durchführung von Mitarbeiterbefragungen wie (Online) Fragebögen, Musterabläufe, Kommunikationsmodelle und Bewertungsskalen.Diese 3., umfassend aktualisierte und erweiterte Auflage beleuchtet das Thema Mitarbeiterbefragung zudem im Hinblick auf aktuelle Themen wie Talentmanagement, Integration von Unternehmen und der Vermeidung psychischer Belastungen.Es ist damit eine unentbehrliche Handlungshilfe für die Praxis.

In Zeiten, da nahezu jedes Firmencredo die Mitarbeiter als wichtigstes Asset feiert und Employer-Branding angesichts des Fachkräftemangels zum kategorischen Imperativ geworden ist, gehören Mitarbeiterführung und damit Gesprächsführung zu den zentralen Aufgaben von Managern. Mitarbeitergespräche sind ein wesentliches und unentbehrliches Instrument zur Personalentwicklung, Mitarbeiterbindung und -motivation. Dieses Buch bringt auf den Punkt, was Martina Boden als Führungskraft und Coach selbst er- und gelebt hat. Es greift die Beispiele und Fragen auf, mit denen Teilnehmer ihrer Coachings und Seminare zu ihr kommen, bietet also Praxis pur – seriös, lesbar und umsetzbar aufbereitet.