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The Relationship between Ethical Climate and Organizational Citizenship Behavior of Nurses in Selected Hospitals Affiliated to Shahid Beheshti University of Medical Sciences Zarei Ehsan1, Damiri Soheila2, Bagheri Ali2, Farasat Fazli Ouchhesar3* 1. Assistant Professor, Department of Health Policy Management and Economics, School of Management and Medical Education, Shahid Beheshti University of Medical Sciences, Tehran, Iran 2. MSc Student of Health Service Management, School of Management and Medical Education, Shahid Beheshti University of Medical Sciences, Tehran, Iran 3. MSc of Health Service Management, Shariate Hospital, Tehran, Iran *Correspondence: Shariati Hospital, North Kargar Ave, Tehran Tel: 00982177878589 Email: fazli.farasat66@gmail.com Abstract: Background & Objectives: Ethical values act as the most powerful factors influencing citizenship behaviors. This research was conducted to investigate the relationship between ethical climate and organizational citizenship behavior in nurses of hospitals affiliated to Shahid Beheshti University of Medical Sciences. Methods: This descriptive-analytical study was performed on 307 nurses selected through random sampling in 2016. Data gathering tools were two questionnaires of ethical climate and organizational citizenship behavior. Data analysis was done through SPSS20 and using descriptive statistics, t-test, One- Way ANOVA, correlation and multiple regression tests. Results: Mean scores of ethical climate and citizenship behavior were respectively 3.51 ±0.55 and 3.49 ± 0.45 that reflects the favorable view of nurses towards ethical climate and citizenship behavior. Head nurses had the highest mean scores in the dimensions of ethical climate. Among the dimensions of citizenship behavior, the dimension of conscience gained the highest mean score among nurses. There was a significant relationship between employment status and ethical climate (P

The Relationship of Quality of Services Provided to Type 2 Diabetic Patients with Self- assessment in Comprehensive Health Service Centers Daneshkohan Abbas1, Zarei Ehsan1, Sadegh Tabrizi Jafar2, Ranjbar Fatemeh3* 1. Assistant Professor, Department of Health Management, Policy and Economics, School of Management and Medical Education, Shahid Beheshti University of Medical Sciences, Tehran, Iran 2. Professor, Department of Health Services Management, Faculty of Management and Medical Informatics, Tabriz Health Services Management Research Center, Tabriz, Iran 3. MSc in Health Service Management, Department of Public Health, School of Public Health and Safety, Shahid Beheshti University of Medical Sciences, Tehran, Iran * Corresponding Author: Fatemeh Ranjbar Address: Shahid Beheshti University of Medical Sciences, School of Public Health, Chamran Shahid Highway, St. Yemen, Tehran, Iran Tel: 00982122432040 Email: fatemeh_ranjbar@sbmu.ac.ir Abstract: Background & Objectives: Ensuring high quality care for diabetic patients is a challenge for healthcare systems throughout the world. The aim of this study was to evaluate the relationship of quality of services provided to type 2 diabetic patients with self- assessment in comprehensive health service centers. Methods: This descriptive-analytic cross-sectional study was conducted on 203 patients with type 2 diabetes referred to ten comprehensive health service centers of south Tehran/ Iran in 2018 selected through convenience sampling method. Data collection tool was a questionnaire for comprehensive assessment of quality of health services. Data were analyzed through SPSS22 and using t-test, ANOVA and logistic regression statistical tests. Results: From the perspective of patients, mean score of quality of services was 7.47. Among different health services, the highest mean score of quality was related to trust and continuity of service while, support and prevention gained the lowest mean score of quality. There was a significant statistical relationship between the quality of service and self-assessment of diabetes control in the past 12 months (P= 0.007). Also, a significant relationship was found between the quality of service and diabetes complication (P = 0.04). With each unit increase of the quality of service, the odds of a standard visit increased by 27% (P = 0.013). Conclusion: Design and implementation of interventions in order to increase the social support of patients and sharing their experiences with each other as well as improving the dimensions of prevention and safety in care are essential. Key­words: Service quality, Type 2 diabetes, Comprehensive health service centers, Importance, Performance ­Citation: Daneshkohan A, Zarei E, Sadegh Tabrizi J, Ranjbar F. The Relationship of Quality of Services Provided to Type 2 Diabetic Patients with Self- assessment in Comprehensive Health Service Centers. Journal of Health Based Research 2019; 5(2): 187-201. [In Persian]

Evaluation of Burnout among Primary Health Care Providers in Markazi Province Zarei Ehsan1, Daneshkohan Abbas1, Khodakarim Soheyla2, Abbasi Reza3* 1. Assistant Professor, Department of Public Health, School of Health, Shahid Beheshti University of Medical Sciences, Tehran, Iran 3. Assistant Professor, Department of Public Health, School of Health, Shahid Beheshti University of Medical Sciences, Tehran, Iran 4. MSc Student, School of Management and Medical Education, Shahid Beheshti University of Medical Sciences, Tehran, Iran *Correspondence: School of Management and Medical Education, Parkway Valiasr Street, Tehran, Iran Tel: 00982126215328 Email: abbasireza1500@gmail.com Abstract: Background & Objectives: Nowadays, burnout as a psychological syndrome is a major problem, especially in health services, that has been identified in a large number of health care providers. The aim of this study was to determine the extent of burnout and the relationship between demographic characteristics and burnout dimensions among primary health care providers. Methods: This cross-sectional descriptive-analytic study was conducted in 2019. The statistical sample included all primary health care providers (n=335) working in one of the medical colleges in Markazi province. Data were collected using Maslach Burnout Inventory (MBI). Simple and multiple regression tests were used. Data were entered into SPSS version 23 software. Results: The mean score of emotional exhaustion, depersonalization, and personal accomplishments was 15.5, 4.9, and 33.8, respectively. Among health care providers, 21.8% had high emotional exhaustion, 23%, high depersonalization, and 47.5% had low personal accomplishments. The results of multiple regression tests indicated a significant relationship between gender, work experience, and place of service with burnout. Conclusion: Some strategies such as conducting training courses, providing advisory services, and optimizing human resources management, especially for women, urban employees, and those with high work experience, are suggested to reduce burnout. Key­words: Burnout, Emotional exhaustion, Depersonalization, Personal accomplishment, Primary health care providers ­Citation: Zarei E, Daneshkohan A, Khodakarim S, Abbasi R. Evaluation of Burnout among Primary Health Care Providers in Markazi Province. Journal of Health Based Research 2018; 4(2): 135-45. [In Persian]

Background & Objectives: One of the most valuable assets of any organization is its brand because it causes more profit margins, better cooperation channels and other benefits for the organization. The aim of this study was to investigate the factors affecting brand identity of hospitals in a semi- governmental hospital in Tehran/ Iran. Methods: In this descriptive-analytic study, 403 hospitalized patients in a semi-governmental hospital were selected by available sampling method in 2016. The data gathering tool was a researcher-made questionnaire based on the Kapferer model (including 30 questions in 6 domains of brand personality, brand physique, brand culture, relationship, self-image and reflection). Data were analyzed using one-sample t-test in SPSS 16 software. Results: The highest mean scores were attributed to the importance of service quality (4.21), known cases (4.15) and easy access (4.02). The least mean scores belonged to patients' mental and psychological needs (2.31), the distinctive character (2.45) and happy and motivated staff (2.63). There was a significant relationship between total mean score (3.51) and brand personality, brand physique and brand culture (P

Background & Objectives: The ability to attract tourists in international health markets depends on the quality standards. The aim of this study was to determine the state of educational hospitals of Shahid Beheshti University of Medical Sciences based on organization-oriented standards of joint commission international. Methods: This Descriptive study was performed in four selected teaching hospitals of Shahid Beheshti University of Medical Sciences in Tehran. Data collection was carried out using the questionnaires of the organization-oriented standards of joint commission international including 76 questions in 6 areas of improving quality and patient safety, infection prevention and control, leadership and guidance, safety and facility management, training and staff competence and information and communication management. Descriptive statistics were used as mean and percentage. Data were entered into SPSS20 software. Results: The compliance rate of organization-oriented standards in the hospitals was 81.2% that indicated the relative readiness with regard to the standards of joint commission international in attracting medical tourists. The highest compliance rate of standards was related to safety and facility management (84.4%) and the lowest compliance rate was related to quality improvement and patient safety (75.2 %). Conclusion: Hospitals should pay more attention to the quality improvement and patient safety in order to meet international standards and obtain an international accreditation certificate, and they are supposed to improve standards in this area through corrective actions. Keywords: Medical Tourism, Joint Commission International, Quality Assurance, Organization-Oriented Standards, Teaching Hospital Citation: Zarei E, Ahmadi Kashkoli S, Khezeli MJ, Fazli Ouchhesar F, Azizi A, Shamsadini Lori A. Readiness of Teaching Hospitals to Attract Medical Tourists Based On Organization-Oriented Standards of Joint Commission International (JCI): a case study. Journal of Health Based Research 2017; 3(3): 253-265.