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While the topic of investigating user experience with immersive services, such as Social Virtual Reality (VR), is starting to gain traction in the research community, the unique case of multiplayer VR games requires a more specific approach. Attempts to investigate user experiences with this complex, multidimensional service are hindered by the absence of specific standards and guidelines going beyond what we know about non-immersive gaming. In this article, we present the results of a user study (N = 32) exploring participants' experience of playing two competitive VR games of different genres (shooter, sports game), as we focus on three distinct facets of multiplayer VR gaming—network, interpersonal competitiveness, and social interaction. Furthermore, approaching the issue from the perspective of Quality of Experience researchers looking to conduct future user studies on the topic, we also present our findings as a way to shed light on factors that need further consideration, especially in the context of participant recruitment and methodology design, such as the choice of access network to be used for testing, and the issue of matchmaking study participants based on skill and prior relationship. [ABSTRACT FROM AUTHOR]

Quality of Experience (QoE) has received much attention over the past years and has become a prominent issue for delivering services and applications. A significant amount of research has been devoted to understanding, measuring, and modelling QoE for a variety of media services. The next logical step is to actively exploit that accumulated knowledge to improve and manage the quality of multimedia services, while at the same time ensuring efficient and cost-effective network operations. Moreover, with many different players involved in the end-to-end service delivery chain, identifying the root causes of QoE impairments and finding effective solutions for meeting the end users' requirements and expectations in terms of service quality is a challenging and complex problem. In this article, we survey state-of-the-art findings and present emerging concepts and challenges related to managing QoE for networked multimedia services. Going beyond a number of previously published survey articles addressing the topic of QoE management, we address QoE management in the context of ongoing developments, such as the move to softwarized networks, the exploitation of big data analytics and machine learning, and the steady rise of new and immersive services (e.g., augmented and virtual reality). We address the implications of such paradigm shifts in terms of new approaches in QoE modeling and the need for novel QoE monitoring and management infrastructures. [ABSTRACT FROM AUTHOR]

An introduction to articles published in this issue is presented including A Survey of Emerging Concepts and Challenges for QoE Management of Multimedia Services, Measuring Individual Video QoE:A Survey, and Proposal for Future Directions Using Social Media and Video Streaming Services.