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Implementing approaches based on process mining in inter-organizational collaboration environments presents challenges related to the granularity of event logs, the privacy and autonomy of business processes, and the alignment of event data generated in inter-organizational business process (IOBP) execution. Therefore, this paper proposes a complete and modular data-driven approach that implements natural language processing techniques, text similarity, and process mining techniques (discovery and conformance checking) through a set of methods and formal rules that enable analysis of the data contained in the event logs and the intra-organizational process models of the participants in the collaboration, to identify patterns that allow the discovery of the process choreography. The approach enables merging the event logs of the inter-organizational collaboration participants from the identified message interactions, enabling the automatic construction of an IOBP model. The proposed approach was evaluated using four real-life and two artificial event logs. In discovering the choreography process, average values of 0.86, 0.89, and 0.86 were obtained for relationship precision, relation recall, and relationship F-score metrics. In evaluating the quality of the built IOBP models, values of 0.95 and 1.00 were achieved for the precision and recall metrics, respectively. The performance obtained in the different scenarios is encouraging, demonstrating the ability of the approach to discover the process choreography and the construction of business process models in inter-organizational environments. [ABSTRACT FROM AUTHOR]

The ideology behind process modelling is to visualise lengthy event logs into simple representations interpretable to the end user. Classifying process models as simple or complex is based on criteria that evaluate attributes of models and quantify them on a scale. These metrics measure various characteristics of process models and describe their qualities. Over the years, vast amounts of metrics have been proposed in the community, making it difficult to find and select the appropriate ones for implementation. This paper presents a state-of-the-art meta-review that lists and summarises all the evaluation metrics proposed to date. We have studied the behaviour of the four most widely used metrics in process mining with an experiment. Further, we have used seven healthcare domain datasets of varying natures to analyse the behaviour of these metrics under different threshold conditions. Our work aims to propose and demonstrate the capabilities to use our selected metrics as a standard of measurement for the process mining domain. [ABSTRACT FROM AUTHOR]

Human-Computer Interaction (HCI) research has extensively employed eye-tracking technologies in a variety of fields. Meanwhile, the ongoing development of Internet Protocol TV (IPTV) has significantly enriched the TV customer experience, which is of great interest to researchers across academia and industry. A previous study was carried out at the BT Ireland Innovation Centre (BTIIC), where an eye tracker was employed to record user interactions with a Video-on-Demand (VoD) application, the BT Player. This paper is a complementary and subsequent study of the analysis of eye-tracking data in our previously published introductory paper. Here, we propose a method for integrating layout information from the BT Player with mining the process of customer eye movement on the screen, thereby generating HCI and Industry-relevant insights regarding user experience. We incorporate a popular Machine Learning model, a discrete-time Markov Chain (DTMC), into our methodology, as the eye tracker records each gaze movement at a particular frequency, which is a good example of discrete-time sequences. The Markov Model is found suitable for our study, and it helps to reveal characteristics of the gaze movement as well as the user interface (UI) design on the VoD application by interpreting transition matrices, first passage time, proposed 'most likely trajectory' and other Markov properties of the model. Additionally, the study has revealed numerous promising areas for future research. And the code involved in this study is open access on GitHub. [ABSTRACT FROM AUTHOR]

Within process mining, discovery techniques make it possible to construct business process models automatically from event logs. However, results often do not achieve a balance between model complexity and fitting accuracy, establishing a need for manual model adjusting. This paper presents an approach to process mining that provides semi-automatic support to model optimization based on the combined assessment of model complexity and fitness. To balance complexity and fitness, a model simplification approach is proposed, which abstracts the raw model at the desired granularity. Additionally, we introduce a concept of meta-states, a cycle collapsing in the model, which can potentially simplify the model and interpret it. We aim to demonstrate the capabilities of our technological solution using three datasets from different applications in the healthcare domain. These are remote monitoring processes for patients with arterial hypertension and workflows of healthcare workers during the COVID-19 pandemic. A case study also investigates the use of various complexity measures and different ways of solution application, providing insights on better practices in improving interpretability and complexity/fitness balance in process models. [ABSTRACT FROM AUTHOR]

A significant challenge for organisations is the timely identification of the abnormalities or deviations in their process executions. Abnormalities are generally due to missing vital aspects of a process or possession of unwanted behaviour in the process execution. Conformance analysis techniques examine the synchronisation between the recorded logs and the learned process models, but the exploitation of event logs for abnormality detection is a relatively under-explored area in process mining. In this paper, we proposed a novel technique for the identification of abnormalities in business process execution through the extension of available conformance analysis techniques. Non-traditional conformance analysis techniques are used to find correlations and discrepancies between simulated and observed behaviour in process logs. Initially, the raw event log is filtered into two variants, successful and failed, based upon the outcome of the instances. Successfully executed instances refer to an ideal conduct of process and are utilised to discover an optimal process model. Later, the process model is used as a behavioural benchmark to classify the abnormality in the failed instances. Abnormal behaviour is compiled grounded on three dimensions of conformance, control flow-based alignment, trace-level alignment and event-level alignment. For early predictions, we introduced the notion of conformance lifeline presenting the impact of varying fitness scores during process execution. We applied the proposed methodology to a real-world event log and presented several process-specific improvement measures in the discussion section. [ABSTRACT FROM AUTHOR]

Predictive Process Monitoring (PPM) has been integrated into process mining use cases as a value-adding task. PPM provides useful predictions on the future of the running business processes with respect to different perspectives, such as the upcoming activities to be executed next, the final execution outcome, and performance indicators. In the context of PPM, Machine Learning (ML) techniques are widely employed. In order to gain trust of stakeholders regarding the reliability of PPM predictions, eXplainable Artificial Intelligence (XAI) methods have been increasingly used to compensate for the lack of transparency of most of predictive models. Multiple XAI methods exist providing explanations for almost all types of ML models. However, for the same data, as well as, under the same preprocessing settings or same ML models, generated explanations often vary significantly. Corresponding variations might jeopardize the consistency and robustness of the explanations and, subsequently, the utility of the corresponding model and pipeline settings. This paper introduces a framework that enables the analysis of the impact PPM-related settings and ML-model-related choices may have on the characteristics and expressiveness of the generated explanations. Our framework provides a means to examine explanations generated either for the whole reasoning process of an ML model, or for the predictions made on the future of a certain business process instance. Using well-defined experiments with different settings, we uncover how choices made through a PPM workflow affect and can be reflected through explanations. This framework further provides the means to compare how different characteristics of explainability methods can shape the resulting explanations and reflect on the underlying model reasoning process. [ABSTRACT FROM AUTHOR]

As the world moves into the exciting age of Healthcare 4.0, it is essential that patients and clinicians have confidence and reassurance that the real-time clinical decision support systems being used throughout their care guarantee robustness and optimal quality of care. However, current systems involving autonomic behaviour and those with no prior clinical feedback, have generally to date had little focus on demonstrating robustness in the use of data and final output, thus generating a lack of confidence. This paper wishes to address this challenge by introducing a new process mining approach based on a statistically robust methodology that relies on the utilisation of conditional survival models for the purpose of evaluating the performance of Healthcare 4.0 systems and the quality of the care provided. Its effectiveness is demonstrated by analysing the performance of a clinical decision support system operating in an intensive care setting with the goal to monitor ventilated patients in real-time and to notify clinicians if the patient is predicted at risk of receiving injurious mechanical ventilation. Additionally, we will also demonstrate how the same metrics can be used for evaluating the patient quality of care. The proposed methodology can be used to analyse the performance of any Healthcare 4.0 system and the quality of care provided to the patient. [ABSTRACT FROM AUTHOR]

Process mining (PM) exploits event logs to obtain meaningful information about the processes that produced them. As the number of applications developed on cloud infrastructures is increasing, it becomes important to study and discover their underlying processes. However, many current PM technologies face challenges in dealing with complex and large event logs from cloud applications, especially when they have little structure (e.g., clickstreams). By using Design Science Research, this paper introduces a new method, called cloud pattern API-process mining (CPA-PM), which enables the discovery and analysis of cloud-based application processes using PM in a way that addresses many of these challenges. CPA-PM exploits a new application programming interface, with an R implementation, for creating repeatable scripts that preprocess event logs collected from such applications. Applying CPA-PM to a case with real and evolving event logs related to the trial process of a software-as-a-service cloud application led to useful analyses and insights, with reusable scripts. CPA-PM helps producing executable scripts for filtering event logs from clickstream and cloud-based applications, where the scripts can be used in pipelines while minimizing the need for error-prone and time-consuming manual filtering. [ABSTRACT FROM AUTHOR]

Construction companies are increasingly utilizing sensing technologies to automatically record different steps of the construction process in detail for effective monitoring and control. This generates a significant amount of event data that can be used to learn the underlying behavior of agents in a construction site using process mining. While process mining can be used to discover the real process and identify and analyze deviations and bottlenecks in operations, it is a backward-looking approach. On the other hand, discrete event simulation (DES) provides a means to forecast future performance from historical data to enable proactive decision-making by operation managers relating to their projects. However, this method is largely unused by the industry due to the specialized knowledge required to create the DES models. This paper thus proposes a framework that extends the utility of collecting event data and their process models, by transforming them into DES models for forecasting future performance. This framework also addresses another challenge of using DES relating to its inability to update itself as the project progresses. This challenge is addressed by using the Bayesian updating technique to continuously update the input parameters of the simulation model for the most up-to-date estimation based on data collected from the field. The proposed framework was validated on a real-world case study of an earthmoving operation. The results show that the process mining techniques could accurately discover the process model from the event data collected from the field. Furthermore, it was noted that continuous updating of DES model input parameters can provide accurate and reliable productivity estimates based on the actual data generated from the field. The proposed framework can help stakeholders to discover the underlying sequence of their operations, and enable timely, data-driven decisions regarding operations control. [ABSTRACT FROM AUTHOR]

An acknowledgment of feedback is extremely helpful in medical training, as it may improve student skill development and provide accurate, unbiased feedback. Data are generated by hundreds of complicated and variable processes within healthcare including treatments, lab results, and internal logistics. Additionally, it is crucial to analyze medical training data to improve operational processes and eliminate bottlenecks. Therefore, the use of process mining (PM) along with conformance checking allows healthcare trainees to gain knowledge about instructor training. Researchers find it challenging to analyze the conformance between observations from event logs and predictions from models with artifacts from the training process. To address this conformance check, we modeled student activities and performance patterns in the training of Central Venous Catheter (CVC) installation. This work aims to provide medical trainees with activities with easy and interpretable outcomes. The two independent techniques for mining process models were fuzzy (i.e., for visualizing major activities) and inductive (i.e., for conformance checking at low threshold noise levels). A set of 20 discrete activity traces was used to validate conformance checks. Results show that 97.8% of the fitness of the model and the movement of the model occurred among the nine activities. [ABSTRACT FROM AUTHOR]

Systematic behavioral regime shifts inevitably emerge in real-world processes in response to various determinants, thus resulting in temporally dynamic responses. These determinants can be technical, such as process handling, design, or policy elements; or environmental, socio-economic or socio-technical in nature. This work proposes a novel two-stage methodology in which the first stage involves statistically identifying and dating all regime shifts in the time series process event logs. The second stage entails identifying contender determinants, which are statistically and temporally evaluated for their role in forming new behavioral regimes. The methodology is general, allowing varying process evaluation bases while putting minimal restrictions on process output data distribution. We demonstrated the efficacy of our approach via three cases of technical, socio-economic and socio-technical nature. The results show the presence of regime shifts in the output logs of these cases. Various determinants were identified and analyzed for their role in their formation. We found that some of the determinants indeed caused specific regime shifts, whereas others had no impact on their formation. [ABSTRACT FROM AUTHOR]