1. CSRs are people, too
- Author
-
Hannaford, Steve and Poyssick, Gary
- Subjects
Sales personnel -- Management -- Social aspects ,Sales management -- Social aspects ,Customer relations -- Social aspects ,Employee training -- Social aspects ,Customer service -- Management -- Social aspects ,Business ,Publishing industry ,Support services ,Company business management ,Sales management ,Customer service ,Management ,Social aspects - Abstract
While we have learned many things about improving workflow by consulting with and talking to companies in the midst of improving themselves, one basic truth stands out: Any attempt to [...]
- Published
- 1997