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Our paper develops and tests a research model that proposes that job satisfaction (JSAT), career satisfaction (CSAT) and work engagement (WENG) mediate the effect of psychological contract breach (PCB) on affective organizational commitment (AOC). Data were collected from small-sized hotel employees who occupy frontline positions in three waves in four cities in Ghana. The hypothesized linkages were assessed via structural equation modelling. The empirical data confirmed all the hypothesized relationships. Specifically, PCB had a negative impact on AOC. Additionally, JSAT, CSAT and WENG mediated the effect of PCB on AOC. Discussion of implications of the findings are included in the paper. [ABSTRACT FROM AUTHOR]

The aim of this study is to explore supplier selection and relationship management in hotels in the Accra Metropolis of Ghana. An explorative qualitative multiple case study was employed for the study. The results reveal that supplier identification was through the direct approach, agents/experts search, professional networks, request for proposal and supplier-self reconnaissance. Efficiency and effectiveness, cost of service, supplier credibility and inside knowledge were important in the selection process. The findings also reveal that relationship management was cardinal to safeguarding the buyer-supplier relationship. Contracts, job evaluation, downtime/lead time, supplier trustworthiness and guest comment cards were essential tools used in relationship management. The paper ends with some conclusions and managerial implications for hotel managers. [ABSTRACT FROM AUTHOR]

Using the concept of Universal Design, this study examines the state of physical accessibility and its drivers among hotels in the Accra Metropolis of Ghana through physical accessibility audit and in-depth interviews. The findings reveal that there is poor compliance with physical accessibility though four and five-star hotels have better compliance than lower rated hotels. Also, non-compliance among lower rated, local hotel brands is driven by commercial interest, and lack of clarity and enforcement of disability legislation while compliance among higher rated, multinational brands is driven by the desire to comply with disability legislation, remain competitive, and adhere to the standards of parent companies. The implications of these findings in the context of hotel design and management are discussed. [ABSTRACT FROM AUTHOR]