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Design science (DS) is an emerging research paradigm in the information systems field. One of its challenges is to systematically structure knowledge for business solution artefacts. In this paper, we address this challenge by presenting an ontology engineering process. It structures gathered knowledge based on domain-specific concepts and relations. Application of the process results in an improvement in DS artefacts in terms of representational information quality. The goal of the paper is to place the ontology engineering process in the DS research methodology and provide pragmatic steps to follow the process. [ABSTRACT FROM PUBLISHER]

Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers. [ABSTRACT FROM PUBLISHER]

This study is designed to empirically test a model of high-involvement human resource management (HIHRM), organisational trust, and technology adaptation grounded on social exchange theory in the context of the private banking sector. The proposed model intends to add to the understanding of the effect of HIHRM on technology adaptation via the mediating influence of organisational trust. Frontline employees were surveyed using a self-administered questionnaire. Results from partial least square-structural equation modelling suggest that there is a significant influence of HIHRM on technology adaptation. Organisational trust further mediates the relationship. Thus, this paper finds an answer to the ‘black box’ of human resource management (HRM) practices, explaining how HIHRM influences employees’ attitudes towards technology adaptation. The study can help management have a better understanding of the importance of employee involvement-oriented HRM in introducing and implementing a new technology through the integration of trust processes in the organisation. [ABSTRACT FROM AUTHOR]

A key agenda of policy-makers in both the developing and the developed worlds is to have an inclusive growth. Financial services have been recognised as one of the fundamental services that have the potential to achieve this objective and help move towards a more just and equitable society. This paper attempts to assess the impact of three information and communication technology-driven initiatives in the field of financial services by differentiating them on the basis of service design. This study goes beyond the stated objective of these services and uses Sen’s capability perspective to study their impact across three non-economic outcome variables viz. literacy, service-specific well-being and empowerment. The data for the study are collected from the urban poor across different locations in a large metropolitan city in South India where the three different services are being offered. The study follows a quasi-experimental design (field study) and ensures matching of the treatment and control groups through propensity score matching. The matched data are analysed using an independent samplet-test. The result of the analysis shows that service design plays a key role in increasing service literacy, improving service-specific well-being and empowering end users. The study suggests that the true challenge for providers (government and partner agencies) of these services is in designing a service that ensures a balance of structure and flexibility without constraining the choice of end users through innovative service blueprints. [ABSTRACT FROM AUTHOR]

Although the prominent concept of the last decade – user experience – maintains its significance in diverse disciplines, especially design, its focus has changed to eliciting positive user experiences by pursuing new possibilities for consumer products rather than by solely seeking solutions to existing problems. Designers continue to aim for rich user experiences with a variety of products, but have neglected self-service (interactive) kiosks. Hence, this paper, after giving a brief overview of the positive psychology literature, demonstrates the dimensions of positive user experiences with self-service kiosks through an empirical study conducted on coffee vending machines and automated tellers. [ABSTRACT FROM AUTHOR]

With the rapid increase in electronic and mobile commerce over the last few years, the academic literature on online and mobile customer behaviour has been fairly plentiful with a great deal of quantitative studies testing variations of existing customer behaviour theories. However, little attention has been given to qualitative studies in the field, which seek to explore new aspects of online or mobile customer behaviour, adding to existing theories or even creating new ones. Thus, the purpose of the present paper is to critically evaluate studies employing Grounded Theory (GT), a method commonly used for theory building in qualitative social research. Nine studies were identified examining online or mobile customer behaviour under this approach, providing theories based on emerging categories. Results of their studies seem to be very similar to existing customer behaviour theories, occasionally adding new categories to the existing theory nomenclature. Studies presented weaknesses regarding the accurate methodological conduct of GT and the process of generating theory, attributed predominantly to methodological, verification and reporting bias. Nevertheless, the main advantage of GT studies remains the generation of theory that can be applied in practice, reinforced by the presentation of conceptual prospects for testing new variables in quantitative studies. Overall, the contribution of GT studies to online and mobile customer behaviour research should be based on more rigorous methodology and aim to challenge rather than confirm existing theories with the purpose of advancing knowledge in the field. [ABSTRACT FROM AUTHOR]

This paper proposes an extended model of technology acceptance to understand potential users’ acceptance of online banking information systems (OBIS). The proposed model integrates key constructs from information systems and e-commerce acceptance research streams into the theoretical frame of the technology acceptance model. The model was tested on a sample of 353 Internet banking users in Pakistan. Using structural equation modelling with Analysis of Moment Structures software, data analysis showed considerable support for the extended hypothesised model. The results suggested that, in order of importance: perceived usefulness (PU), perceived ease of use (PEOU) and trust explained 45.7% of the variance in intended acceptance behaviour. Trust and technological self-efficacy (TSE) predicted 28.1% of the variance in PU. While in PEOU 21.8% of the variance was predicted by TSE, accessibility and terminology clarity. This study produced valuable insights into the factors that influence acceptance of OBIS by intended users and offers new ideas in understanding the acceptance of technology, especially in developing countries. [ABSTRACT FROM PUBLISHER]